Ashton House Nursing & Residential Home

Bolnore Road, Haywards Heath RH16 4BX
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9.6 84 Reviews
  • Ashton House Nursing & Residential Home, Haywards Heath
Ashton House Nursing & Residential Home offers versatile care provision and lifestyle choice, within a pleasant and homely environment that is surrounded by scenic countryside.

Staff are committed to services that are personalised to suit the tastes of each client, including some with dementia, while the interior is ideal for wheelchair users.

While having access to the provision they require, residents are able to enjoy numerous activities and events organised by the home, as well as enjoying nutritious meals.

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Care Provided by Ashton House Nursing & Residential Home

  • Primary Care Categories
  • Dementia
  • Detention Under Mental Health Act
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 100 Service Users
  • Privately Owned
  • Dementia Care Types
  • What are the different dementia care types?
  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia
  • This is a home that cares for residents with different stages of dementia. They have a separate unit for residents with verbally or physically aggressive behaviours.
  • Care Offered
  • Alzheimer's
  • Asperger Syndrome
  • Autism/ASD
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Parkinson's Disease
  • Profound & Multiple Learning Disabilities
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Bincy Mathew (Registered Home Manager)
  • Admission Criteria
    • Via Website, Brochure, Referrals
    • Ages 50+
  • Room Information
    • Single Rooms (94)
    • Couples/Companion Rooms (3)
    • Single Rooms with ensuite Wet Room (87)
    • Couples/Companion Rooms with ensuite Wet Room (3)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2010
    • Number of floors: 2

Funding & Fees Guide for Ashton House Nursing & Residential Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,300 – £1,500
    • Self-Funded Residential Dementia Care £1,300 – £1,500
    • Self-Funded Nursing Care £1,400 – £1,700
    • Self-Funded Nursing Dementia Care £1,400 – £1,700
    • RESPITE Self-Funded Residential Care £1,300 – £1,400
    • RESPITE Self-Funded Residential Dementia Care £1,300 – £1,500
    • RESPITE Self-Funded Nursing Care £1,400 – £1,500
    • RESPITE Self-Funded Nursing Dementia Care £1,400 – £1,601
  • (these prices are only a guideline, please contact Ashton House Nursing & Residential Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Booking available through reception


  • Parking

  • On site parking


Ashton House Nursing & Residential Home Reviews (84)

Total of 84, showing 61-80
9.6

Ashton House Nursing & Residential Home has a Review Score of 9.6 (9.620) out of 10, based on 36 reviews in the last 2 years. Over all time Ashton House Nursing & Residential Home has 84 reviews.

Overall Experience

  • 63
  • 17
  • 1
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  • 2

Date Published

84
10
19
36
48

Review from Sarah C (Daughter of Resident) published on 8 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Ashton House has been absolutely amazing in their care for my Mum. Prior to covid 19 my family and I had to give Mum the awful news that our Brother (her Son) had passed away. It was a very difficult time for us all and the staff were amazing keeping an extra close eye on our grieving Mum. When it was
time for the funeral, they escorted my Mum myself and my Daughter to the funeral and made sure that we had a carer at her side the whole afternoon as well as the designated driver for the day. It was honestly amazing as they went above and beyond on this day even helping us to get mum dressed and ready to leave. They made sure that they kept an extra close eye on her after the funeral also. Then a couple of weeks later came the lockdown which was so hard as mum and us as a family were still grieving but we couldn’t get to see her. That was just the most awful feeling. It was so scary that we couldn’t look out for her but the home kept us updated every step of the way. Amazing.

Reply from Gaj Ragunathan, Owner at Ashton House Nursing & Residential Home

Thank you for your kind words. I will pass your kind words to the staff team.
Thank you.


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Review from Angela L (Daughter of Resident) published on 18 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are so grateful to the staff at Hazelwood for the excellent end of life care our mother received in the short time she was at Ashton House. We were made to feel extremely welcome and were able to spend precious hours with her during her final days. Nursing staff controlled her pain and ensured she
was comfortable, and we would have no hesitation in recommending to friends and family.

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Review from Lynn W (Daughter of Resident) published on 4 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum has been a resident at Ashton House for the past 19 months. I am happy to know that she is incredibly well looked after by the amazing, caring staff who look after her every need. The activities team ensure that there is always something of interest to occupy residents. A big thank you to all
the staff at Ashton House.

Reply from Gaj Ragunathan, Owner at Ashton House Nursing & Residential Home

Thank you for your kind words. We will let the staff know.


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Review from Claire O (Daughter of Resident) published on 20 December 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The whole team at Ashton House should be proud of themselves. They are all doing an amazing job and I am forever grateful. It is a huge relief to know that Dad is being so well looked after in very capable hands. This makes a challenging part of a life journey so much more bearable.
The Nursing team
keep me constantly updated on any changes so that we can ensure Dad's Cancer Care regime is adhered to. The Care and Nursing Teams are the most compassionate, passionate and loving group of people I have had the pleasure to meet.
When I walk into Ashton House, I am greeted like a member of family and asked how I am. I look into the lounge and see carers sitting with residents caring for them with utmost dignity, patience and respect. It is a vision of humanity at its best.
Keep up the wonderful atmosphere and standards.

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Review from Linda D (Wife of Resident) published on 5 December 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been visiting my husband for 4 years and have always received a friendly welcome from reception and staff. The care and support are very good and my husband is well looked after. Any issues are dealt with promptly, contacting me if needs be. I feel reassured he is happy and content.

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Review from Gemma H (Daughter of Resident) published on 26 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly staff, attentive, understanding, very kind.

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Review from Bob W (Brother of Resident) published on 7 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother was cared for at Ashton House for nearly three years. He had multiple medical problems and some challenging behaviours. The staff of Ashton House showed care and support for him throughout his time. What impresses me most about Ashton House is the way the staff interact with the clients.
In many care homes I have visited, staff spend time talking to each other and/or engaging with screens. At Ashton House, while maintaining records appropriately, the staff talk to clients and make sure they have what they need. They do their very best to give clients choices, especially over food and drink and activities, even when they are challenging or lacking understanding.
Once the building work is completed and the garden refurbished, the facilities will be top-notch. I would be happy to recommend Ashton House to anyone in a similar position of needing a care home for a relative in poor health and advancing dementia. Thank you, everyone, at Ashton House.

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Review from Janine E (Partner of Resident) published on 7 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My partner was there for almost a year. The care he received was second to none.
The staff are excellent.
I was always made welcome and still am.
I go and see other residents now as became very fond of some of them.

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Review from Sharon S (Daughter of Resident) published on 6 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father came to Ashton House as he could not live at home anymore. This was very hard to do but the staff at Ashton House are very good with him and he seems happy with life in general in the home. Thank you for making my dad feel safe and for me to know he is being looked after.

Reply from Gaj Ragunathan, Owner at Ashton House Nursing & Residential Home

Thank you for your kind words we will share them with the staff.


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Review from Jane L (Daughter of Resident) published on 15 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father moved into Ashton House in November 2018. He has flourished since he moved in. The staff are kind, considerate, and take great care of him. I have the utmost confidence in the care they provide. The atmosphere is welcoming and as a family, we are grateful to the staff for all their care.

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Review from M R (Sister of Resident) published on 15 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister has been a resident at Ashley House care home since April this year. Since the first day, she has been welcomed and surrounded by her own pictures and ornaments. Her room has become her new home. She gets on very well with the other residents and from the manager to the helpers, all the staff
are kind and considerate. The amount of activities and quality of them is outstanding and the main reason this family chose this home. We take her out often and she has never not wanted to go back. We are delighted with her care 100%.

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Review from Kevin P (Cousin of Resident) published on 1 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My cousin has lived at Ashton House for over a year. He is a good old character. Some of the care staff are great, others need improvement.
Very happy with the new refurbished entrance.
My cousin often tells me he is lucky to be so well looked after.
Thank you to all the hard workers.

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Review from S S (Sister of Resident) published on 19 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister receives excellent care. She is well looked after, it is nice and warm and has good facilities. We are very satisfied with everything.

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Review from George M (Son of Resident) published on 16 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has been coming to Ashton House for several years. We have always been very well received and mum has been very well looked after during her respite visits. Keep up the good work and also, I'd like to say how nice and clean the rooms are as always as well as the recent refurbishment. It looks great.

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Review from L R (Niece of Resident) published on 16 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A huge thank you to all the staff for continuing to keep my aunty comfortable and happy. Her health has much improved whilst living there.

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Review from C C (Friend of Resident) published on 3 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Friendly care team, good entertainment for residents. Homely atmosphere and meals. My friend is well looked after.

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Review from J D (Daughter of Resident) published on 29 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Both my parents have been cared for at Ashton House. My mother passed away earlier this year. Our family have received wonderful support since my parents became residents last year. My parents and latterly my father had and have fantastic care and kindness. Always treated with respect and dignity. It
is a pleasure to visit. The staff are amazing. I always have good communication.

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Review from Christine V (Wife of Resident) published on 15 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

There is a master/servant relationship between owners/staff etc.
Decisions are made by owners rather than with all parties.
Communication is poor, information reading within staff/groups is not shared across the organisation. Relatives are not kept informed of plans affecting residents e.g building
work, safe guarding policy is not always followed. I had a complaint lodged against me instead of my and my husbands needs being addressed. I commend unit managers, activities, staff and team leaders.

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Review from Janice S (Daughter of Resident) published on 28 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was admitted to Ashton House Nursing & Residential Home in August 2016. After initially having difficulties settling down, the kindness of the staff helped her to adjust to her new surroundings. At first, she didn't want to leave her room but with the help of the staff, she now goes down to
the day room. She also enjoys attending the entertainment afternoons. When we visit her she seems very happy and that is all we can wish for.

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Review from Sue E (Friend of Resident) published on 19 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We are very pleased with the service and care, my friend received at Ashton House Nursing & Residential Home.

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Current Review Score: 9.6 (9.620)

Overview of Review Score

The Review Score of 9.6 (9.620) out of 10 for Ashton House Nursing & Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 36 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 34 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.620 for Ashton House Nursing & Residential Home is calculated as follows: ( (314 Excellents x 5) + (71 Goods x 4) + (6 Satisfactorys x 3) + (3 Poors x 2) + (16 Very Poors x 1) ) ÷ 410 Ratings = 4.62

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Ashton House Nursing & Residential Home is based on 34 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 100 registered maximum number of service users is 20, which has been reached with 34 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 25 Apr 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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