Review from David K (Son of Resident) published on 21 July 2021
Submitted via Website • Report

Overall Experience

Staff and management have done a fantastic job over the past 12 months ensuring residents remain safe, healthy, stimulated with a positive outlook. Visits have been allowed when guidelines have permitted and staff at Berkeley Lodge have remained fully focused on the well-being of the residents.

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Review from Sara S (Daughter of Resident) published on 9 July 2021
Submitted via Website • Report

Overall Experience

My mother has been a resident since January 2021. We had to make the arrangements during the middle of the lockdown so we were unable to visit the home to view the facilities for ourselves, however the way the management handled it provided us with confidence. She has settled in well and been treated

with great kindness and respect by the friendly staff. The communication with the home has always been very good with any questions answered promptly. The meal menus are varied which my mother enjoys. The activities team are great at helping her to keep stimulated and engaged and she seems happy and contented.

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Review from Maria M (Niece of Resident) published on 30 June 2021
Submitted via Website • Report

Overall Experience

My aunt had to go to a nursing home for care after a brief hospital stay and was placed in Berkeley Lodge. Since her stay in Berkeley Lodge she has had a couple of falls and each time this happened Berkeley Lodge contacted me to advise of the falls and how my aunt was. She also contracted Covid in the

home and again Berkeley Lodge contacted me to advise of the situation. My aunt has since become a permanent resident and despite her dementia issues she is always kept clean and always appears happy when I go to visit her. Visiting has been difficult due to Covid but the home has a good process in place that seems to work well for my visits to the home. My aunt believes she is in a hotel and wishes to remain at the home so this is comforting to me to know that she is happy and feels like she is in a hotel.

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Review from Cindy E (Daughter of Resident) published on 30 June 2021
Submitted via Website • Report

Overall Experience

My mum moved to Berkeley Lodge in February when the country was in lockdown and we were in the grip of the pandemic. Not easy and there were challenges. All through the staff have been warm, friendly and caring and much to my surprise after a period of settling in my mum loves it and she is safe and

well looked after. Highly recommend.

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Review from Joanna S (Daughter of Resident) published on 30 June 2021
Submitted via Website • Report

Overall Experience

My mother was taken into Berkeley Lodge in April 2020 during the first lockdown. Initially, she was quite ill and they took care of her and kept me informed of her progress. It has been a difficult time for my mother as she has had to adjust to being in a care home during the COVID pandemic but the

staff have been very patient with her. Berkeley Lodge have wherever possible allowed me to visit my mother under COVID guidelines and were quick to implement changes in June to allow me to take her out of the home during the day. Any change to my mother's health is reported to me immediately so I have peace of mind that she is getting the best care.

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Review from Myra H (Wife of Resident) published on 30 June 2021
Submitted via Website • Report

Overall Experience

My husband has had wonderful care at Berkeley Lodge. He has PCA and is constantly in fear of falling. However, since being at Berkeley Lodge he appears far more confident and secure. I now have the status of Essential Caregiver, which has greatly enhanced the experience for both of us. The carers and

activities staff go the extra mile in reassuring my husband and he is mostly content and relaxed. Today I was able to help him with his lunch, which looked and smelled delicious and was beautifully presented. He enjoyed every mouthful.

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Review from C B (Daughter of Resident) published on 30 June 2021
Submitted via Website • Report

Overall Experience

My mum has been so well cared for during the pandemic. She is content, clean, well-fed and stimulated by the activities organised for her. The home has been brilliant at communicating with me through email, phone calls, video calls with mum and with sending me photos of her.

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Review from Emily A (Granddaughter of Resident) published on 30 June 2021
Submitted via Website • Report

Overall Experience

This is a busy, clean and caring home. Phone calls are always returned and we are kept fully informed on our loved one's health and care needs. The staff are friendly and genuinely respectful. My granny’s bedroom is relatively small but it is decorated with her pictures and paintings making it more

like home.

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Review from Susan V (Daughter of Resident) published on 22 December 2020
Submitted via Website • Report

Overall Experience

My mum has been a resident at Berkeley Lodge since September 2019. In November 2020, our wonderful, lovely Dad was sadly diagnosed with terminal cancer. Berkeley Lodge was our only choice for his end of life care. There are simply no words that can express our family's sincere gratitude to each and

every one of the staff for their compassion, genuine care and support to Dad and our family at such a sad time in our lives. The team here all knew Dad through his visits to see Mum over the past year or so and they honestly treated and cared for him as if he was one of their own family members. We will be forever grateful to them and cannot thank them enough. Dad passed away pain-free, in a caring environment surrounded by people that genuinely cared for him. I have absolutely no doubt whatsoever in recommending Berkeley Lodge to anyone. It's filled to the brim with simply wonderful people and we will never be able to thank them enough. Thank you.

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Review from Lindsay S (Daughter of Resident) published on 4 December 2020
Submitted via Website • Report

Overall Experience

When it became evident our Mum needed specialised care for dementia we looked at many places but we were in immediate agreement that Berkeley Lodge stood out above the rest and luckily a bed had just become available. The staff have an obvious vocation for this kind of work which makes them caring and

understanding, the environment is clean, nicely decorated and welcoming, the management seems organised and dedicated and Mum enjoys the activities that are on offer nearly every day. At home Mum was confused and sad, she still has her moments but we noticed a huge improvement in her mood on entering Berkeley Lodge and now, on the whole, she is chatty and smiley which is the best thing possible for a daughter to see and I can't thank the staff enough for all their help. I would not have any reservations in recommending this home to the family of to any potential resident.

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Review from Claire B (Daughter of Resident) published on 30 November 2020
Submitted via Website • Report

Overall Experience

This is an amazing care home. We looked at several for Mum but Berkeley Lodge had a very well designed environment and such lovely caring staff. The activity team are especially good; arranging a variety of activities and outings pre-covid and by facilitating video calls during covid to keep family

and friends connected when they can’t visit. I have found it to be well run and their covid policies strike a careful balance between safety and social need. My experience of all staff groups including the nursing/caring, reception and management team to be friendly, helpful, approachable and professional. I am sure that the onsite development will provide additional benefit in time. I feel very lucky that Mum is in such a great place. Thank you to all of you.

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Review from Andrew G (Husband of Resident) published on 27 February 2020
Submitted via Website • Report

Overall Experience

My wife passed away on the 6th February. She finally lost the battle against Alzheimers. She had been a resident at the home, and for us it was a home from home, for just under two years.
I can not praise the staff enough for the care they give to each and every one of the residents, and I've attended

every day at some time or other. From the laundry team up to the manager, every person is worth there weight in gold.
In my wife's last days the staff were so caring they told me I could stay in the room with her and that's what I did until the very end. Even the senior nurse told me to call her any time and she would come back in and she did in the early hours of the morning.
If you're reading this and deciding on a nursing home, believe me, this is the one. And when you visit, don't just walk past the staff or the residents, talk to them and become part of the family as that's what it is. They are an extension of your family and looking after your loved one until the end.
Thank you.

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Review from C E (Son of Resident) published on 13 November 2019
Submitted via Postal Card • Report

Overall Experience

This is the 5th home Mum has been in. Without a doubt, it is the best in all respects.

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Review from Carole M (Sister of Resident) published on 5 April 2019
Submitted via Postal Card • Report

Overall Experience

I am very impressed with everything to do with this care home and I'm relieved and happy to see my sister so contented. She has settled very quickly and very well into the care home routines and she appreciates everything around her and love for her.

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Review from A P (Husband of Resident) published on 24 September 2018
Submitted via Postal Card • Report

Overall Experience

The home and staff are excellent.

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Review from Louise C (Daughter of Resident) published on 25 July 2018
Submitted via Postal Card • Report

Overall Experience

Berkeley Lodge is a very clean and welcoming home. All the staff are friendly, taking the time to say hello as you walk through the home and they treat all their patients as individuals and get to know them. I can't thank the nursing staff enough for all they do for my mother and the support they have

given me at difficult times always shave the time to listen.

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Review from C B (Sister of Resident) published on 19 July 2018
Submitted via Postal Card • Report

Overall Experience

My sister has been in Berkley Lodge for 6 weeks and it is now her home, she is relaxed and settled which is great after a turbulent few months. Her room is large, homely and spankingly clean. Most importantly all the staff from cleaning staff to SRN's are kind friendly and wonderful with the residents.

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Review from Alistair M (Son of Resident) published on 2 July 2018
Submitted via Postal Card • Report

Overall Experience

The care given by the staff at Berkley Lodge was always excellent. Despite mum's conclusion, she was always as comfortable as possible, well dressed, clean and happy.

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Review from Peter O (Husband of Resident) published on 29 May 2018
Submitted via Postal Card • Report

Overall Experience

My wife has been in Berkeley Lodge for over 3 years and I have nothing but praise and admiration for the staff. They show the residents care, compassion and respect and I thank them wholeheartedly for caring for my wife in a way that was beyond my capabilities.

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Review from T G (Daughter of Resident) published on 21 May 2018
Submitted via Postal Card • Report

Overall Experience

Dad's medical needs are always met. He looks in good health. He is happy, his room is kept spotlessly clean. The staff understand his individual needs and personality and are always happy to cater for his needs. Berkeley Lodge has a really homely feel and there is a real team spirit.

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Berkeley Lodge Nursing Home

Care Provided by Berkeley Lodge Nursing Home

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Funding & Fees Guide for Berkeley Lodge Nursing Home

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