Birchwood Grove Care Home

64 Sydney Road, Haywards Heath RH16 1QA
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9.8 29 Reviews
Birchwood Grove is a small homely nursing home in Haywards Heath. It is situated close to the town centre, with excellent transport links.

The staff team provide a high standard of person centred care, caring for a small group of residents enables flexibilty, and residents are supported and encouraged to make daily decisions about their own care and maintain independence as much as possible. An activities co ordinator is employed to support residents to maintain interests, and develop new ones.

The home hosts regular social events such as supper parties, barbeques and garden parties which are open to relatives, friends and the local community. Friends and family are warmly welcomed at any time, and are encouraged to feel at home.
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Care Provided by Birchwood Grove Care Home

  • Primary Care Categories
  • Dementia
  • Eating Disorders
  • Mental Health Condition
  • Older Person Care
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 27 Service Users
  • Privately Owned
  • Dementia Care Types
  • What are the different dementia care types?
  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia
  • This is a home that specialises only in residents living with advanced/complex dementia and residents with verbally or physically aggressive behaviours.
  • Care Offered
  • Alzheimer's
  • Challenging Behaviour/Psychosis
  • Epilepsy
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Merle Jean (Registered Manager)
  • Admission Criteria
    • referrals accepted from NHS, social sevices and self funding residents
    • Ages 60+
  • Room Information
    • Single Rooms (22)
    • Couples/Companion Rooms (2)
    • Single Rooms with ensuite Wet Room (3)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2016
    • Number of floors: 2

Funding & Fees Guide for Birchwood Grove Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,200 – £1,350
    • Self-Funded Residential Dementia Care £1,200 – £1,350
    • Self-Funded Nursing Care £1,200 – £1,350
    • Self-Funded Nursing Dementia Care £1,200 – £1,350
    • RESPITE Self-Funded Residential Care £1,200 – £1,350
    • RESPITE Self-Funded Residential Dementia Care £1,200 – £1,350
    • RESPITE Self-Funded Nursing Care £1,200 – £1,350
    • RESPITE Self-Funded Nursing Dementia Care £1,200 – £1,350

  • Respite is a min 8 weeks
  • (these prices are only a guideline, please contact Birchwood Grove Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Ask that visitors avoid meal times as this can be rather busy


  • Parking

  • Parking is available outside on the road anytime after 9am, limited parking available at the home


Birchwood Grove Care Home Reviews (29)

Total of 29, showing 1-20
9.8

Birchwood Grove Care Home has a Review Score of 9.8 (9.762) out of 10, based on 13 reviews in the last 2 years. Over all time Birchwood Grove Care Home has 29 reviews.

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Review from Natasha P (Daughter of Resident) published on 1 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are always friendly, kind and caring and extremely busy. The home is always clean and well equipped. My dad was well cared for always clean and tidy and would always have a drink or food in front of him.

Reply from Merle Jean, Manager at Birchwood Grove Care Home

Thank you so much it was a pleasure having your dad here and we all miss him, especially one member of staff, in particular, she misses his fashion advice (no sparkles)


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Review from Christine J (Wife of Resident) published on 28 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been a resident at Birchwood Grove Care Home for three years. There is always a warm welcome and the home has a positive, friendly and family atmosphere. The longevity of staff is amazing; always the same familiar, reassuring, caring staff. The home is spotlessly clean, the care whether
medical, nursing or wellbeing is excellent. Good food is abundant and everyone enjoys the activities and frequent live entertainment.
I have a huge respect and gratitude for all the wonderful people who look after my husband in Birchwood Grove. He is extremely happy and well cared for.

Reply from Merle Jean, Manager at Birchwood Grove Care Home

Thank you for the lovely comments. Its extremely important to us that everyone feels welcome here.


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Review from Mark S (Son of Resident) published on 7 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The team at Birchwood Grove Care home genuinely care about the residents and seem especially able to cope with those with the most complex needs. Knowing when to stand back, when to encourage, when to give space, when to change the subject. They are able to cope with scenarios that seem unbearable.
I really can't praise them highly enough.

Reply from Merle Jean, Manager at Birchwood Grove Care Home

Thank you, we really appreciate your kind words and taking the time to give a review.


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Review from Steven R (Son of Resident) published on 7 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is amazing, warm, clean, it helps mum in every way possible with respect. To be honest, I wouldn't mind living there!!
The staff are very polite, friendly, professional, helpful and if I ask any questions, they always answer straight away.
Every time I arrive,I always get asked if I want
a drink, so, thank you for that, going out of their busy day to offer me that.
Also, they always have a smile.
I don't know how they do it, but hats of too them

Reply from Merle Jean, Manager at Birchwood Grove Care Home

Thank you for such lovely kind words about our home and staff. it's also residents and their families that contribute in making the home feel like one big family here. Look forward to seeing you again soon


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Review from Deborah B (Daughter of Resident) published on 6 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has settled in so well to her new home. We can see how much care and kindness she is given by all the staff. There is a calming, relaxing presence. We feel our Mum is being very well supported and taken care of. If we have any questions there is always Staff on hand to respond.

Reply from Merle Jean, Manager at Birchwood Grove Care Home

It's much appreciated, so pleased that Mum has settled into our Birchwood home.


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Review from h w (Daughter of Resident) published on 3 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My father is respected and valued as an individual. There is efficient communication between us, the family and the staff. They kept us updated on how my father was settling in. The home is clean and well maintained. The staff are welcoming. Would like to see more engaging activities to keep residents
physically and mentally active, as well as accessing the local community. A second food option on the menu.

Reply from Merle Jean, Manager at Birchwood Grove Care Home

Thank you so much for taking the time to send in a review. We know how difficult it is to make that decision in the first place. It's important to us that it becomes there home and becomes an extension of yours. Welcome to the Birchwood family.


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Review from M W (Son of Resident) published on 3 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Whilst I have attended Birchwood at different times of the day, I have always found it to be a clean, vibrant and engaging environment for residents. I have seen first hand the gentle, compassionate nature of all the staff. They are patient and encouraging with my dad and always make time to greet me
and offer refreshments. I was hyper wary of placing Dad in residential care and did my homework. I am so glad as is he, that we found Birchwood. 10/10!

Reply from Merle Jean, Manager at Birchwood Grove Care Home

Thank you so much for taking the time to send in a review. We know how difficult it is to make that decision in the first place. It's important to us that it becomes there home and becomes an extension of yours. Welcome to the Birchwood family.


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Review from G j O (Grandson of Resident) published on 26 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My fiercely independent Grandmother had to leave her flat in December 2023. Due to deteriorating health etc. and after a hospital stay it was decided that more care was needed. I did not expect to end up with such a caring home. The staff are friendly and helpful, always an offer of a drink and sometimes
a slice of cake. The atmosphere at Birchwood is pleasant and conducive to calm. The place is clean and tidy and residents are well looked after with good activities to occupy them. Nan enjoyed the summer BBQ. Nan had been placed on End of Life Care. She was quite poorly and had not been eating well, but put on weight within her first month at Birchwood. The food on offer is amazing and the staff always cater to the resident and make sure that they can eat what they like. Nan seemed healthier and regained her colour and voice. Nan passed away peacefully at 97. I cannot fault the staff, everything was dealt with care and respect. I only wish I had more space to praise Birchwood Grove.

Reply from Merle Jean, Manager at Birchwood Grove Care Home

Thank you so much for your kind words. You made her room so special for her which all the staff loved to see what other creations were added to her room on your visits. You are more than welcome to visit us anytime, and your on the list for the next BBQ.


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Review from Claire H (Daughter of Resident) published on 19 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My father has been in Birchwood Grove Care Home for the past 6 years. He is very happy there. The staff are very good with him and are always looking at ways to make him comfortable. We are always made welcome when we visit.
The home is always clean and tidy.

Reply from Merle Jean, Manager at Birchwood Grove Care Home

Thank you Claire for your kind words, we really appreciate you taking the time to leave us a review. it is much appreciated and great feedback for all staff.


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Review from Josey G (Granddaughter of Resident) published on 18 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely, caring and well trained staff. Reception, halls, communal areas and bedrooms always clean and tidy. Every time I visit, every member of staff are welcoming and accommodating. I would highly recommend Birchwood Grove Care Home.

Reply from Merle Jean, Manager at Birchwood Grove Care Home

Thank you, we very much appreciate family feedback.


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Review from G F (Son of Resident) published on 18 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very comfortable rooms and the staff are friendly and welcoming. The management are very helpful and supportive and my mother seems comfortable.

Reply from Merle Jean, Manager at Birchwood Grove Care Home

Thank you for your kind words, they are much appreciated.


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Review from Deni C (Daughter of Resident) published on 7 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I've always received a warm welcome from all the team.
The care and dedication of the team are clearly visible and overwhelming to the difference in my mother's mental health and well-being.
We're so very grateful to the team, as a family having to make the life-changing decision of moving to full-time
residential care, we couldn't have received better support and care.
Thank you for your continued kindness and care.

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Review from Anne F (Daughter of Resident) published on 12 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has been at Birchwood Grove Care Home for the last 9 months. Ultimately we didn't have a choice where he went, but from the very beginning, I would not change his placement.
With 3 days' notice of his move from hospital, they welcomed my same-day request to visit before his move. It may not be
the most modern building but it felt welcoming, warm and not intimidating.
Dad settled very quickly and although he has now been diagnosed with dementia, he is comfortable, well cared for and happy to be there.
Staff have a smile on their face and understand his needs.
I would be happy to recommend Birchwood Grove.

Reply from Merle Jean, Manager at Birchwood Grove Care Home

Thank you for your kind words and taking the time to send in a review its much appreciated.


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Review from D F (Daughter of Resident) published on 21 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in your care for nearly 4 months now, she has dementia and the staff are absolutely amazing, the lady on the door is so caring. My mum has put on weight she never stops eating and drinking, the staff in the kitchen make amazing dinners and cakes. I visit my mum as much as I can. There’s
always music playing. I just would like to say you all do an amazing job and for looking after my beautiful mum thank you from the bottom of my heart xxx

Reply from Michele Nyland, Manager at Birchwood Grove Care Home

Thank you for the lovely feedback, it's so good for the staff to receive such lovely comments from families. Your mum is a pleasure to look after and is certainly enjoying her stay with us.


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Review from Y B (Daughter of Resident) published on 11 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We find the administrator very helpful on visits and phone calls to arrange visits.
I do find given very little input on mum by carers and senior carers.
Always made welcome by the activities coordinator and offered a drink. It has been difficult visiting during Covid, the home has been very good
with testing and making everybody safe.

Reply from Julie Archer-Moran, Manager at Birchwood Grove Care Home

We aim to improve our services all the time and apricate your feedback.


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Review from S T (Cousin of Resident) published on 5 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This was my first visit. I had already been impressed by the friendliness of the staff when I phoned and had even been able to speak to my cousin on one occasion. It was great to now see her so contact, albeit bewildered by events. There was plenty of staff who were all watchful and attentive to residents.
One made us a cup of tea. There was a warm family feel although most residents seemed poorly. All looked clean and well cared for.

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Review from T D (Daughter of Resident) published on 6 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely home, living area nice, beautiful garden and garden room. The staff are very loving and friendly. The standard of care is excellent. Dad enjoys the meals and is very happy. I would definitely recommend.

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Review from Kinza L (Granddaughter of Resident) published on 27 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited my nan in early July 2021 and was so pleased I did. After a bad fall in another home and a long stay in hospital, it was amazing to see my nan so happy and engaged.
The general manager was able to give us a full rundown of my Nan and how she has been since she arrived.
All of the staff were
caring and the residents are all very well looked after. The activities are aimed at including all residents.
We took my nan for a walk and a member of staff was more than happy to help with pushing the wheelchair.
Nan was well presented and she has her hair and nails done each week. It was especially nice to be able to sit in the garden with her.
I love that despite Birchwood being a care home it has such a homely feel. There was no clinical smell like in some care homes. Everywhere was very clean, tidy and really well decorated. My nan's room was lovely and the staff had put up pictures of family and drawings from nans grandchildren.

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Review from Karen (Daughter of Resident) published on 26 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is being very well looked after. Staff are thoughtful and caring towards mum.
Mum enjoys the activities provided by the home. While visiting mum I noted that all the resident's individual needs and interests are catered for. The activities provided are wide and varied. They deal with mums occasional
challenging behaviour with an understanding sympathetic approach.
All the relevant agencies are involved with mum and the home provide the family with regular updates and encourage us to speak to all the professionals treating her.
We are encouraged and welcomed to visit, FaceTime and communicate in whatever way we wish to.
The nursing home staff work very much as a team and are most welcoming to family visitors. The structures and routines are well planned. The building and home environment are well maintained and feels homely. We feel that mum is in safe and caring hands.

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Review from Michele N (Goddaughter of Resident) published on 15 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My Godmother was very poorly when she came to the home. She had various health problems and had lost a lot of weight and become very fragile. She received a huge welcome from all the staff on her arrival and the family was regularly kept up to date on her progress throughout her stay at Birchwood. The
home had the difficult task of keeping the home Covid free during her stay. I have to say what a brilliant job they have done in maintaining Covid free during these awful times. Thank you all for the care and attention my Godmother received during her stay here.

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Current Review Score: 9.8 (9.762)

Overview of Review Score

The Review Score of 9.8 (9.762) out of 10 for Birchwood Grove Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.762 for Birchwood Grove Care Home is calculated as follows: ( (118 Excellents x 5) + (30 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 151 Ratings = 4.762

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Birchwood Grove Care Home is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 27 registered maximum number of service users is 5.4, which has been reached with 13 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 4 Jul 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

There are currently no awards/recognitions posted yet for Birchwood Grove Care Home

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Frequently Asked Questions about Birchwood Grove Care Home

What types of Care is Birchwood Grove Care Home registered for?

Older Person Care, Dementia, Respite Care, Eating Disorders, Mental Health Condition & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Birchwood Grove Care Home provide?

Palliative Care, Convalescent Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Birchwood Grove Care Home have?

There are 22 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Birchwood Grove Care Home?

Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Birchwood Grove Care Home to the centre of Haywards Heath?

0.4 mile(s) as the crow flies, distance by road may be significantly further.