Birchwood Grove Care Home

64 Sydney Road, Haywards Heath RH16 1QA
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9.8 29 Reviews
  • Birchwood Grove Care Home, Haywards Heath
Birchwood Grove is a small homely nursing home in Haywards Heath. It is situated close to the town centre, with excellent transport links.

The staff team provide a high standard of person centred care, caring for a small group of residents enables flexibilty, and residents are supported and encouraged to make daily decisions about their own care and maintain independence as much as possible. An activities co ordinator is employed to support residents to maintain interests, and develop new ones.

The home hosts regular social events such as supper parties, barbeques and garden parties which are open to relatives, friends and the local community. Friends and family are warmly welcomed at any time, and are encouraged to feel at home.

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Care Provided by Birchwood Grove Care Home

  • Primary Care Categories
  • Dementia
  • Eating Disorders
  • Mental Health Condition
  • Older Person Care
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 27 Service Users
  • Privately Owned
  • Dementia Care Types
  • What are the different dementia care types?
  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia
  • This is a home that specialises only in residents living with advanced/complex dementia and residents with verbally or physically aggressive behaviours.
  • Care Offered
  • Alzheimer's
  • Challenging Behaviour/Psychosis
  • Epilepsy
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Merle Jean (Registered Manager)
  • Admission Criteria
    • referrals accepted from NHS, social sevices and self funding residents
    • Ages 60+
  • Room Information
    • Single Rooms (22)
    • Couples/Companion Rooms (2)
    • Single Rooms with ensuite Wet Room (3)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2016
    • Number of floors: 2

Funding & Fees Guide for Birchwood Grove Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,200 – £1,350
    • Self-Funded Residential Dementia Care £1,200 – £1,350
    • Self-Funded Nursing Care £1,200 – £1,350
    • Self-Funded Nursing Dementia Care £1,200 – £1,350
    • RESPITE Self-Funded Residential Care £1,200 – £1,350
    • RESPITE Self-Funded Residential Dementia Care £1,200 – £1,350
    • RESPITE Self-Funded Nursing Care £1,200 – £1,350
    • RESPITE Self-Funded Nursing Dementia Care £1,200 – £1,350

  • Respite is a min 8 weeks
  • (these prices are only a guideline, please contact Birchwood Grove Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Ask that visitors avoid meal times as this can be rather busy


  • Parking

  • Parking is available outside on the road anytime after 9am, limited parking available at the home


Birchwood Grove Care Home Reviews (29)

Total of 29, showing 21-29
9.8

Birchwood Grove Care Home has a Review Score of 9.8 (9.762) out of 10, based on 13 reviews in the last 2 years. Over all time Birchwood Grove Care Home has 29 reviews.

Overall Experience

  • 20
  • 9
  • 0
  • 0
  • 0

Date Published

29
12
12
13
16

Review from Roland P (Friend of Resident) published on 15 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My friend has been staying at Birchwood Grove Care Home for the last couple of years. He was very poorly when he arrived and is so good to see how much his health has improved since being at Birchwood. The staff are helpful and friendly and always go the extra mile. Carry on the good work.

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Review from D C (Husband of Resident) published on 15 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff always very helpful.

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Review from Ann P (Daughter of Resident) published on 13 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My parents spent 3 months at Birchwood Grove Care Home earlier this year. My mother was initially admitted from the hospital, after having been unable to arrange suitable care for my father at home he joined her there two weeks later. They both have dementia, but very different care needs and my mother’s
behaviour can be very challenging. However, the staff took this in their stride and did everything they could to accommodate their individual needs. This was a very difficult time for both my parents and myself, particularly as I do not live locally. The care, compassion and empathy shown by the staff certainly helped make it a little less stressful.
My parents have now moved to a different home to be closer to family, otherwise, we would have been happy for them to stay at Birchwood Grove.

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Review from L M (Daughter-in-law of Resident) published on 4 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The whole staff team (gardener/maintenance, cleaners/housekeeping, laundry, chefs and kitchen, admin, activities providers, nursing staff and carers) all contributed so well in providing an end of life home for my mother-in-law. Her physical needs and her emotional and well-being needs were met to a
high standard. Staff were kind and sensitive, listening and taking time to understand what she was trying to communicate and fulfil her requests. She loved the cosy comfort of her room, but she was also helped to enjoy the lounge and garden and activities provided. It was a comfort to know she was so well looked after, and as a regular visitor with my husband, we were also shown and given compassionate care.

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Review from C K (Son of Resident) published on 7 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been really happy with the care and attention my mother receives. She has been settled well since being at the home.
The communication between all staff and myself is excellent. They always call me immediately when a change in my mother's care/health needs occur. Thank you.

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Review from S E (Son of Resident) published on 24 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The whole house is kept clean and well decorated. The staff always engage with all residents as well as guests.


I have seen extreme patience with residents whose capabilities are very limited. I find this very reassuring.


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Review from Mark M (Son of Resident) published on 20 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the day Mum moved into Birchwood Grove we have all been supported. The staff are very kind and caring. Always greeting the family with a smile. My Mum can be challenging due to the onset of dementia. Staff are experienced and skilled in explaining why and how they need to sensitively move her to
care for her needs as she is bedbound. Her room is homely and cosy as well as practical for management of good cleanliness. Thank you to all the Birchwood Grove staff team.

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Review from Stuart F (Resident) published on 20 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All my needs were taken into consideration and the right care was given. I was only there for three weeks respite care (a bit of a short time to give a really meaningful review) but in the short time I was there, it was very good.

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Review from J H (Daughter of Resident) published on 6 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Following my mother admission in June 2016 I have noticed a significant and positive change in her, she is far more happy and relaxed and is clearly stimulated by her environment.
The staff are always very welcoming, the home very clean and my mother always immaculate whatever time of day you visit.
Staff
communicate very well and the activities provided are aimed at including everyone regardless of their situation. Overall I have been impressed with the whole environment and very happy that my mother is a resident.

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Current Review Score: 9.8 (9.762)

Overview of Review Score

The Review Score of 9.8 (9.762) out of 10 for Birchwood Grove Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.762 for Birchwood Grove Care Home is calculated as follows: ( (118 Excellents x 5) + (30 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 151 Ratings = 4.762

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Birchwood Grove Care Home is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 27 registered maximum number of service users is 5.4, which has been reached with 13 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 4 Jul 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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