Caer Gwent

Downview Road, Worthing BN11 4TA
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9.9 60 Reviews
  • Caer Gwent, Worthing
Caer Gwent is passionate about providing exceptional care, offering residents a forever home where they are surrounded by love and support.

Many carers at Caer Gwent, as well as the home’s management team, have been with them for more than 20 years.

The higher than average staffing levels mean they have more time to care, so they can focus on the small, meaningful details each day.

Fully inclusive, 24-hour professional nursing care offers peace of mind to residents and their families. Their team of registered nurses is on hand to provide clinical care whenever needed, whether day or night.

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Care Provided by Caer Gwent

  • Type of Service
    • Nursing Home
  • Voluntary / Not for Profit Owned
  • For a maximum of 61 Service Users
  • Primary Care Categories
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Offered
  • Cancer Care
  • Epilepsy
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Clare Feest (Manager)
  • Admission Criteria
    • Self Funding
    • Ages 65+
  • Room Information
    • Single Rooms (61)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2015
    • Number of floors: 1

Facilities

  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Own car park


Caer Gwent Reviews (60)

Total of 60, showing 1-20
9.9

Caer Gwent has a Review Score of 9.9 (9.910) out of 10, based on 14 reviews in the last 2 years. Over all time Caer Gwent has 60 reviews.

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Review from Matthew G (Son of Resident) published on 31 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been in this home for over two years now, and she absolutely loves it there. It has given her a new lease of life. The staff are always fantastic, friendly, and very caring. The food is great, and the chef takes the time to talk with mum to make sure the food is to her taste. There are two activities
a day so there is always something to do. I saw mum recently and as soon as I entered her room, she beamed at me and proclaimed I stroked a donkey, so they even manage to arrange animal visits. For me, I value greatly that mum is loved, happy, and looked after very well. In fact, if I could move into Caer Gwent, I would!! A big thanks to 3 staff members in particular and the whole team.

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Review from A H (Daughter of Resident) published on 17 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with overall experience and mum is really happy being there. Has settled in well. Staff are all lovely.

Reply from Kevin Burke, Director of Care Homes and Dementia Services at Caer Gwent

Thank you for your lovely review. We're so pleased to hear that your mum is happy and has settled in well. It's wonderful to know that our team's warmth and dedication have made a positive difference in her experience. We take great pride in creating a welcoming and homely environment, and it's heartening to hear that your mum feels comfortable and supported by our lovely staff. Knowing that she is enjoying her time with us is exactly what we strive for every day.If there's anything more we can do to make her stay even better, please don't hesitate to let us know. Thank you again for your kind words - I'll be sure to share your feedback with the team.


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Review from Mary S (Daughter of Resident) published on 13 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was nervous and self-conscious when she moved in. She worried about fitting in and about being lost or forgotten. She need not have worried! From day one the staff have been so kind and considerate. In the first few weeks, they walked her to the dining room and back, and to any activities. They
continued until she had her bearings and had made friends. Truly discreet in how they did this, so she did not feel foolish or uncomfortable. The activities are well varied and I believe Mum is conversing and thinking more clearly as well as being happy.

Reply from Kevin Burke, Director of Care Homes and Dementia Services at Caer Gwent

Thank you for your lovely review. We're so pleased to hear that your mum has settled in comfortably at Caer Gwent and that our team's kindness and attentiveness have helped her transition smoothly. It's wonderful to know that our staff were able to discreetly support her during those first few weeks, helping her find her way and make new friends, all while ensuring she felt at ease. We take great pride in providing a warm and welcoming environment, and it's fantastic to hear that the variety of activities at Caer Gwent are helping your mum engage and feel more confident. Seeing her happier and more active is exactly what we aim for. If there's anything more we can do to ensure she continues to feel supported, please don't hesitate to get in touch.


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Review from G S (Daughter of Resident) published on 12 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We as a family have found Caer Gwent so very welcoming. We are so pleased to be part of the Caer Gwent family. Nothing is too much trouble and it is so refreshing to see staff go about their daily tasks with a smile. My father has settled into his new care home well and is enjoying the company, entertainment
and of course the food. Thank you Caer Gwent.

Reply from Kevin Burke, Director of Care Homes and Dementia Services at Caer Gwent

Thank you so much for your kind words about Caer Gwent. I will be sure to pass your glowing review on to the team. We are delighted to hear that your father has settled in well and is enjoying the company, entertainment, and, of course, the food. We always strive to create a welcoming, homely environment where nothing is too much trouble for our residents, so it's heartening to know that our staff's smiles and dedication are making a difference. Please don't hesitate to reach out if there is anything else we can do to support your father in his new home.


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Review from Alan S (Son of Resident) published on 8 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 93-year-old mother was understandably very anxious about leaving her home of 48 years to move to a care home. Six weeks later, she now regards Caer Gwent as her home and is so much happier, healthier, and carefree. The staff, without exception, are amazing - so friendly and attentive, providing real
care throughout the day and night. The home itself is bright, cheerful and very well equipped and has a lovely enclosed garden which my mother's room overlooks. The food is excellent which my mother appreciates as she retains a good appetite, is hearty, healthy, plentiful, and has lots of choices. The activities programme is so, so good, it has genuinely transformed my mother who had become housebound and had little interaction with others, she now revels in the company and variety of things to do - apparently, the time now flies by! I am so pleased with Caer Gwent, I am certain that we could not have done any better anywhere else.

Reply from Kevin Burke, Director of Care Homes and Dementia Services at Caer Gwent

Thank you for your glowing review of Caer Gwent, which I will share with the team. We're thrilled that after 48 years in her own home, your mother now regards Caer Gwent as her home in just 6 weeks. We aim to provide a forever home for all residents, adapting as needs change. It's wonderful to hear your mother has settled well, is happier, healthier, and carefree, and that you find our staff amazing, friendly, and attentive day and night. We prioritise residents' health and well-being with a regular schedule of activities like chair yoga, arts and crafts, and quizzes to suit everyone's needs. We're also proud of our nutritious and delicious food, so it's great to hear you find it excellent, hearty, healthy, and plentiful with lots of choices. It's heartening to know your mother has transformed from being housebound to enjoying the company of others and various activities. Please don't hesitate to contact me if there is anything else we can do to support your mother.


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Review from G S (Resident) published on 28 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I very much enjoy being here. The staff are very kind, helpful and always with a smile. There is a variety of activities to choose from, I particularly like the keep fit and yoga. The outings have been excellent. The other residents are friendly and very pleasant. The garden is beautiful and I enjoy
walking here. There is a nest of seagulls that I am very interested in. All in all, this is a very good place.

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Review from M P (Resident) published on 28 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been treated with the utmost kindness. All the staff approach with a smile. As I am incapacitated I have greatly appreciated the fact that I have been taken out about once a month to visit a garden centre, a farm, and a wildlife reserve. I had a carer pushing the wheelchair for me.

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Review from D D (Wife of Resident) published on 13 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and kindness my husband has been shown since moving into Caer Gwent has been outstanding. It is a very happy home with dedicated and friendly staff and carers. His needs are dealt with effortlessly and in a way that makes him feel comfortable and safe. It is a beautiful home with lovely surroundings.
When family visit they are also made to feel welcome and encouraged to be part of the family at Caer Gwent. A nurse said to me on our arrival that they are very proud of their home and this is reflected throughout. My husband has settled well and enjoys such varied food. He particularly looks forward to the tea trolley coming round with lovely tea and cake. Thank you to everyone for making your care home a lovely home for my husband.

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Review from Ron W (Son of Resident) published on 13 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother has been at Caer Gwent for around 2 years and although in good health she needs the extra care and attention you require when you reach the age of 97.
I can relax knowing the caring staff will provide everything that is needed from day to day, particularly gardening, and the recent addition
of facilities for residents to play and look after plants was most welcome. The garden itself is a nice place to be especially with the new patio furniture.
Outside activities such as the recent visit to a nature reserve were well organised and fun.
Importantly the ability to get medical attention quickly (in-house or local surgery) is a real bonus, especially with the current state of the NHS.

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Review from J A (Daughter of Resident) published on 1 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment of our first enquiry, the Caer Gwent team have been consistently outstanding in the level of professional care, support and facilities provided. This, coupled with the genuine family atmosphere, has far exceeded our hopes and expectations in what could be provided for my elderly, frail
mother who has great mental capacity but a failing body. It truly is a 'home from home' with nothing being overlooked by the cheerful, compassionate, friendly staff who are never rushed or seemingly overstretched. My mother has settled so well and I have nothing but admiration for the way the home is run and it's positive impact on the lives of the residents and their families.

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Review from Jill A (Daughter of Resident) published on 13 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the minute you walk into Caer Gwent you feel a sense of warmth and friendship. Every member of staff is kind, caring and compassionate and shows total dedication to their work. Nothing is too much trouble. I cannot thank them enough for the care my mum has received. It is just like one big, happy
family.

Reply from Clare Feest, Home Manager at Caer Gwent

Thank you so much for your kind review. We are so pleased to hear that your mum is enjoying living at Caer Gwent. We always strive to provide expert support and care in a welcoming and loving environment for all our residents, so it is great to hear that your mum is happy in our care. I will ensure that your positive feedback is shared with our team. Thank you once again for your feedback which is invaluable to us.


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Review from Simon H (Son of Resident) published on 22 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is 88 years old. She has always been fiercely independent. In October last year, she had a fall at home and ended up in hospital for six weeks. We searched for a care home and were very impressed with our initial show round with the care manager at Caer Gwent Care Home.
My mother moved in
December. Since then, my mother has really settled down and is enjoying her life at the care home. The staff have really worked hard to help her. My mother is treated with the utmost dignity and the staff really show that they care. I couldn't be happier knowing that my mum is happy and very well looked after. Thank you.

Reply from Natalie Peters, Head of Marketing and Communications at Caer Gwent

Thank you so much for your kind review. We are so pleased to hear that your mum has settled with us and is enjoying life at Caer Gwent. We always strive to provide expert support and care in a welcoming and loving environment for all our residents, so it is great to hear that your mum is happy in our care. I will ensure that your positive feedback is shared with our team. Thank you for your kind review.


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Review from A B (Daughter of Resident) published on 12 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I now have peace of mind that since my mother has been at Caer Gwent Care Home she is receiving the utmost professional care from staff and management as a whole. If needed, the nursing staff are there 24/7 and any health concerns are dealt with quickly and with a caring attitude. The management is
always ready to listen and is aware of my mother's needs which can be complex. My mother says she is very happy at Caer Gwent which speaks volumes.

Reply from Clare Feest, Home Manager at Caer Gwent

Thank you for choosing Guild Care. We are delighted that your mother is enjoying living at Caer Gwent and that you are pleased with the service provided and that the service is having a positive benefit and impact. Your feedback is invaluable to us and we will ensure that it is shared with the team. Many thanks for taking the time to provide this review.


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Review from J G (Son of Resident) published on 5 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

In the time my dad has been with Cear Gwent they have been outstanding with their care and understanding of him. They have also supported me to navigate the transition from being my dad's carer to being a son again. They are a family and make you part of that family. Their warmth, professionalism and
their willingness to go above and beyond is exceptional.
Senior leadership are incredibly approachable. You are listened to and their guidance and clarity reassures me that my dad is in safe hands. The staff across all parts of the home do the most incredible job. I have nothing but respect and admiration for what they do. Quite incredible. My dad is at end of life and can be challenging, yet they are calm and deal with every situation with respect, a smile and a can-do attitude.
Caer Gwent is a beautiful home. From the cleanliness to the quality of the meals.
I know my dad is being cared for and is safe. Thank you all.

Reply from Clare Feest, Home Manager at Caer Gwent

Thank you for choosing Caer Gwent. We are delighted that you are pleased with the service provided and that the service is having a positive benefit and impact. Your feedback is invaluable to us and we will ensure that it is shared with the team. Many thanks for taking the time to provide this review.


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Review from Jeannie M (Daughter of Resident) published on 20 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident of Caer Gwent for some time - the care she receives from the wonderful team is above and beyond. They have infinite patience and capacity for empathy. There is always a warm welcome from all staff for visiting family and the surroundings are beautifully decorated, calm and
peaceful, an oasis in a busy world. My mum has been loved and cherished and receives the most amazing care and kindness every day, always taking into account her changing needs so thoughtfully. For any relatives with loved ones needing a well-managed, real 'home from home' I can wholeheartedly recommend Caer Gwent.

Reply from Clare Feest, Home Manager at Caer Gwent

Thank you for your review. We are very pleased that the service is having a positive benefit and impact. Your feedback is invaluable to us and we will ensure that it is shared with the team. Thank you again for taking the time to provide this review.


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Review from L F (Daughter of Resident) published on 16 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum went into the home for respite but ended up staying. She has a lovely room, which we are slowly making hers with photos, plants and nick-nacks from home. She has settled really well and all the staff are really lovely to her and us. For an independent lady who never wanted to leave home, she now
refers to Caer Gwent as her home.

Reply from Clare Feest, Home Manager at Caer Gwent

Thank you for choosing Caer Gwent. We are delighted that your mum feels at home and that the service is having a positive benefit and impact. Your feedback is invaluable to us and we will ensure that it is shared with the team. Many thanks for taking the time to provide this review.


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Review from Adrian R (Son of Resident) published on 16 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident of Caer Gwent Care Home for over seven months now and she is receiving genuine and compassionate care. She has not been too well for the majority of her stay but throughout the staff have been so patient and caring. They really go the extra mile and nothing is too much trouble.
They have adapted well to her changing needs and are extremely attentive and considerate. Mum is clearly very happy in the home and loves the warm and friendly atmosphere. She particularly enjoys the many activities and is very fond of several members of the staff. Everyone seems to know her name and she just seems like one of the family. It's a pleasure to visit her and see how well she is being cared for. Thank you!

Reply from Clare Feest, Home Manager at Caer Gwent

Thank you for choosing Caer Gwent. We are delighted that your mum feels at home and that the service is having a positive benefit and impact. Your feedback is invaluable to us and we will ensure that it is shared with the team. Many thanks for taking the time to provide this review.


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Review from M B (Daughter of Resident) published on 2 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has settled so quickly and so well at Caer Gwent Care Home with the excellent care provided, the staff have been brilliant. He is very much enjoying the meals, finding them very good, for example, he recently opted to have an omelette which was one of the best he had ever had. In addition, he
has made friends. The facilities are excellent. My dad has lost none of his independence and has gained so much from being there and from the amazing activities.

Reply from Clare Feest, Home Manager at Caer Gwent

Thank you for your review. We are very pleased that the service is having a positive benefit and impact. Your feedback is invaluable to us and we will ensure that it is shared with the team. Thank you again for taking the time to provide this review.


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Review from J M (Resident) published on 13 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have received excellent care, caring staff, excellent food, good atmosphere and lots of laughter.

Reply from Clare Feest, Home Manager at Caer Gwent

Thank you for your review. We are very pleased that the service is having a positive benefit and impact. Your feedback is invaluable to us and we will ensure that it is shared with the team. Thank you again for taking the time to provide this review.


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Review from A C (Daughter of Resident) published on 30 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has received excellent care and attention since moving to Caer Gwent at the beginning of September. They really welcomed her into their family. The staff are amazing and go out of their way to assist Mum with her every need. The food is varied, appetizing and well-balanced and the staff always ensure
Mum has had plenty to eat. There are daily activities which are very well coordinated and Mum enjoys taking part regularly. I feel completely at ease now when I leave Mum after a visit, knowing that she is in good hands. Many thanks to the manager and all the staff for really looking after my mum.

Reply from Clare Feest, Home Manager at Caer Gwent

Many thanks for taking the time to provide us with your feedback which really is invaluable to us.
It is an absolute pleasure having your mum as part of the Caer Gwent family and we are really pleased that the support is having the desired effect. We will ensure that you feedback is relayed to the team.


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Current Review Score: 9.9 (9.910)

Overview of Review Score

The Review Score of 9.9 (9.910) out of 10 for Caer Gwent is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.910 for Caer Gwent is calculated as follows: ( (154 Excellents x 5) + (9 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 166 Ratings = 4.91

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Caer Gwent is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 61 registered maximum number of service users is 12.2, which has been reached with 14 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 22 Jun 2022

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (6)

Clare

Clare Feest

Job Title: Registered Care Home Manager

Joined: 2003

I have worked at Caer Gwent for 20 years. I have worked my way up from care assistant to care supervisor, to deputy manager of resources, through to my current role in 2021 as Registered Care Home Manager. I love meeting residents and families and have an open-door policy for all residents, families and our people. I love caring for our residents making them feel loved and part of our family.


Eleni

Eleni Damaskinidou

Job Title: Deputy Manager - Clinical Lead

Joined: 2021

I am a Registered Nurse with an MBA in Health Care Management. I have worked at Guild Care for 2 years. As Clinical Lead I oversee the clinical team and nurses to ensure that all areas are functioning correctly in line with CQC and the NMC. I oversee medication management and also conduct clinical assessments for new residents before they move into our home. An essential part of my role is liaising with families to keep them updated on their loved one's health and care plans.


Terri

Terri Needham

Job Title: Deputy Manager - Resources

Joined: 2002

I have worked at Caer Gwent for 7 years but have been part of the Guild Care family for over 20 years. I worked my way up from Care Assistant and Care Supervisor into my current role as Deputy Manager of resources. My previous experience in caring for our residents has been invaluable in my current role where I manage staffing and rotas as well as oversee care plans. I also deputise for the Care Home Manager as needed. I love the family environment at Caer Gwent and really enjoy interactions with our residents and their families. We really are one big family!


Emma

Emma Walsh

Job Title: Housekeeping Manager

Joined: 2014

My journey with Guild Care began back in 2014. For most of that time, I was the Housekeeping Manager at Haviland House, where my dedication to creating a clean and comfortable environment for our residents and their families was unwavering.


Recently, in September 2023, I had the honour of stepping into the role of Housekeeping Manager at Caer Gwent, following the retirement of my predecessor. In this capacity, I oversee both housekeeping and maintenance, ensuring that every aspect of the facility is well-maintained.


One of the things I cherish most about my role is the opportunity to support my team in providing the best possible care. Creating a welcoming and pristine atmosphere at Haviland House has always been my mission, and I am excited to continue this journey at Caer Gwent.


Staci

Staci Stray

Job Title: Practice Development Facilitator

I qualified as a teacher in South Africa. In my role as Practice Development Facilitator, I ensure our new people are trained appropriately to meet the standards required for each role. I also work with all of our people at Caer Gwent to ensure continued professional development.


Leah

Leah Meaton

Job Title: Administrator

I have worked at Guild Care for 15 years in various care roles before moving into my current role as Administrator. I love helping people and interacting with our residents and their families. Caer Gwent is like one big family and I love working here.


Frequently Asked Questions about Caer Gwent

What types of Care is Caer Gwent registered for?

Older Person Care, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Caer Gwent provide?

Palliative Care, Convalescent Care, Physiotherapy & Own GP if required are other types of care provided.

How many Rooms does Caer Gwent have?

There are 61 Single Rooms.

What are the Facilities & Services at Caer Gwent?

Smoking not permitted, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Caer Gwent to the centre of Worthing?

0.6 mile(s) as the crow flies, distance by road may be significantly further.