Caer Gwent

Downview Road, Worthing BN11 4TA
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9.9 60 Reviews
  • Caer Gwent, Worthing
Caer Gwent is passionate about providing exceptional care, offering residents a forever home where they are surrounded by love and support.

Many carers at Caer Gwent, as well as the home’s management team, have been with them for more than 20 years.

The higher than average staffing levels mean they have more time to care, so they can focus on the small, meaningful details each day.

Fully inclusive, 24-hour professional nursing care offers peace of mind to residents and their families. Their team of registered nurses is on hand to provide clinical care whenever needed, whether day or night.

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Care Provided by Caer Gwent

  • Type of Service
    • Nursing Home
  • Voluntary / Not for Profit Owned
  • For a maximum of 61 Service Users
  • Primary Care Categories
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Offered
  • Cancer Care
  • Epilepsy
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Clare Feest (Manager)
  • Admission Criteria
    • Self Funding
    • Ages 65+
  • Room Information
    • Single Rooms (61)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2015
    • Number of floors: 1

Facilities

  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Own car park


Caer Gwent Reviews (60)

Total of 60, showing 21-40
9.9

Caer Gwent has a Review Score of 9.9 (9.910) out of 10, based on 14 reviews in the last 2 years. Over all time Caer Gwent has 60 reviews.

Overall Experience

  • 53
  • 7
  • 0
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Date Published

60
2
9
14
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Review from Linda W (Niece of Resident) published on 23 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It was my uncle's decision to move to a care home in August 2022. From day one, he and the family were made to feel comfortable and very welcome. During the six-week initial period, my uncle became quite challenging but the wonderful staff remained kind and understanding. My uncle has now settled and,
with the support, is overcoming the difficulties he found in the change to his life. This is all thanks to the care given and shown.

Reply from Clare Feest, Home Manager at Caer Gwent

Thank you for your review. We are very pleased that your uncle and your family are seeing a positive benefit and impact. Your feedback is invaluable to us and we will ensure that it is shared with the team. Thank you again for taking the time to provide this review.


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Review from H I (Daughter of Resident) published on 10 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad was a resident for seven and a half years after suffering a catastrophic illness that left him with a severe disability. Dad received excellent care. This was challenging for the staff but they always carried on. His laundry was looked after, he had a fabulous choice of food and staff were knowledgeable
about how to meet and what his particular needs were. Staff were kind, caring, empathic, supportive and welcoming.

Reply from Clare Feest, Home Manager at Caer Gwent

Thank you for your review. We are very pleased that the service had a positive benefit and impact. Your feedback is invaluable to us and we will ensure that it is shared with the team. Thank you again for taking the time to provide this review.


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Review from L C (Daughter of Resident) published on 23 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been very impressed with all aspects of Guild Care. Our first contact with customer services was very positive and everyone at Caer Gwent Care Home has been great. The facilities, service and level of care are all very good. The staff are lovely and nothing is too much trouble. Mum is now in
the best possible place.

Reply from Clare Feest, Home Manager at Caer Gwent

Thank you for your review. We are very pleased that you have seen a positive benefit and impact. Your feedback is invaluable to us and we will ensure that it is shared with the team. Thank you again for taking the time to provide this review.


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Review from V A (Daughter of Resident) published on 17 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mum arrived in June after having a stroke and bleed and we have been blown away by the quality of care and compassion she has received so far. All the staff are friendly and kind, not only to Mum but also to us as visiting relatives. I feel really relaxed going to visit as they are so welcoming.
They have a good amount of regular, varied activities which is great for resident interaction which is so important while there's no pressure on residents to participate if they don't want to. The home is light and airy with lovely decor and the garden area is great especially for anyone who's missing being able to get outside into their own garden. It's reassuring for us that Mum is safe and being well looked after by all staff including the nursing team while at the same time having good interaction, banter and some fun along the way.

Reply from Clare Feest, Home Manager at Caer Gwent

Thank you for your kind review.
We are delighted that your mum is enjoying living at Caer Gwent and that the service is providing benefits to both your mum and your family.
Your feedback is invaluable and I will ensure that it is shared with the team.
Thanks again for taking the time to provide feedback, it is very much appreciated.


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Review from Stewart S (Husband of Resident) published on 29 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In my opinion, this nursing home is exceptionally well run and its carers are both friendly and attentive at all times. Nothing is too much trouble for them. Congratulations must go to the administrative staff for running such a welcoming environment.

Reply from Clare Feest, Care Home Manager at Caer Gwent

Hi there. Thanks for taking the time to write this review. You’re right, nothing is too much trouble for us! We pride ourselves on doing everything that we can to make sure our residents are safe, comfortable, and treated with the respect they deserve. I will share this review with our administrative staff. We look forward to seeing you again when you next visit.


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Review from Keith G (Resident) published on 6 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have received excellent service since I came to Caer Gwent Care Home in late 2018.
It is a green island of care and friendliness.
An oasis in a busy town and a Covid blighted world. Thank you.

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Review from Jeannie M (Daughter of Resident) published on 31 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Caer Gwent Care Home has a wonderfully warm and friendly atmosphere and my mum feels very well-loved and happy there. Her face lights up when she sees the staff, which says it all. I have complete peace of mind. She is exceptionally well cared for, especially taking into consideration her changing needs
over the last few years. Staff are attentive, extremely efficient and have taken the trouble to really get to know Mum and to know how to ensure the best quality of life for her. There is really no praise high enough for their hard work, infinite kindness and thoughtfulness. Thank you so very much to you all.

Reply from Clare Feest, Care Home Manager at Caer Gwent

Hello. Thank you so much for this very kind review. Our staff love spending time with your mum and it’s great to hear that she feels the same way! We take huge pride in our attentive and caring carers and your peace of mind is so important to us all. Thanks again for these wonderful words. I will make sure to show all of our staff!


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Review from S B (Daughter of Resident) published on 24 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has settled into Caer Gwent very well, management and staff have made Mum feel welcome. Each member of the team is friendly, helpful and focused on ensuring Mum's needs are met and any required changes (such as after a recent room move) are swiftly made. Furnishings are of a high standard,
the rooms are well decorated and maintained. Mum's quality of life has greatly improved, she enjoys the varied activities, has made friends and is enjoying the well-cooked meals. We feel reassured that she’s happy, safe and well cared for.

Reply from Clare Feest, Care Home Manager at Caer Gwent

Hi. Thanks for this lovely review! At Caer Gwent we want every resident to feel like they’re at home and that’s why the quality of our food and furnishings is so important to us. It’s great to see that you’ve noticed this too. We’ll make sure to share your kind words with all our staff.


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Review from Barbara C (Sister-in-law of Resident) published on 21 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Well-run home. With residents firmly at the front of care.
Lots of activities for all.
Clean, safe and secure.
Staff always welcoming and helpful.

Reply from Clare Feest, Care Home Manager at Caer Gwent

Hi Barbara, thanks for taking the time to write this. Putting our residents at the front of care is our highest priority, and it’s great to see that you feel this way. Our residents are our family at Caer Gwent and everything we do is for their safety and comfort. Thanks again for these kind words.


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Review from Martin S (Son of Resident) published on 17 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After some falls in her flat early in October 2021, I needed somewhere quickly to get respite for my mother (92) and Caer Gwent Care Home were able to react quickly. Things have gone so well that it was decided she would stay long-term. Since then, she has really loved living there. In particular, the
activities and the available company has given her a better quality of life and appears to be mitigating the effects of early dementia.
From my point of view, Caer Gwent's approach seems excellent and I do not have to worry about any aspect of care or safety. This has been transformative for me also.

Reply from Clare Feest, Care Home Manager at Caer Gwent

Thank you so much for taking the time to write these kind words. We take pride in having a wonderful and dedicated Health and Wellbeing Coordinator at Caer Gwent, as we understand the importance of providing a wide range of activities for all our residents. We love having your mother stay with us, and we will make sure to share your lovely words with all our staff.


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Review from Graham S (Son of Resident) published on 4 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care from very friendly and attentive staff. Facilities, food and activities are of a very high standard. Existing medical needs are taken care of well and the staff regularly check for new health issues.

Reply from Kevin Burke, Director of Quality at Caer Gwent

Many thanks for such positive feedback, which is very much appreciated on behalf of the team. We are very glad that you are pleased with the support and that it is having a positive impact.


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Review from Jenny N (Daughter of Resident) published on 10 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

During my father's final days, he continued to be treated with immense kindness and respect. The staff continued to talk to him demonstrating how well they knew him as an individual person. My father received a high standard of nursing care and was kept very comfortable. I felt very involved in the
decision-making process regarding my father's end of life care. All the staff treated me with great care and compassion as well, whilst I sat with my father.

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Review from Sharon L (Daughter of Resident) published on 5 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has been a resident since November 2019 having had a stroke. He has always been treated with great care and compassion. The staff have always seemed genuinely fond of him. He spent his last days on palliative treatment, and everyone couldn't have been kinder to him. We are so grateful to them all.

Reply from Kevin Burke, Registered Care Home Manager at Caer Gwent

Hi Sharon, thank you for sharing your thoughts. We are so glad that Caer Gwent was a caring and kind place for your dad. We will pass on your words to our staff.


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Review from Tim P (Son of Resident) published on 5 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Although writing this in June 2021, the comments relate to the duration of the pandemic.
The care that has been provided for my mother has been exemplary. This is in no small part due to the combined efforts of the care staff, the nursing staff, the health and well-being team, and the manager. The
fact that the home remained Covid-free, and during the time that visits weren't possible, no effort was too much to enable video call 'meetings' which, then as well as now, have proved to be a more than adequate substitute. Since visits have resumed, the willingness to undertake the necessary testing procedures has meant an otherwise difficult experience has been the best possible in the circumstances.
I can't pretend to imagine how difficult the front line experience must have been day-to-day for all the staff. None of this showed during the numerous telephone conversations with nursing and care staff, or during the frequent email exchanges with the health and well-being team.

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Review from Maria T (Daughter of Resident) published on 26 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 90-year-old mum is so happy living there, she is so well looked after, she has a great relationship with the staff who take so good care of her. My family and l have peace of mind that she is happy and secure. The staff can't do enough for our family as they always keep us updated. We are truly blessed.

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Review from Sally J (Daughter of Resident) published on 20 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was so pleased with the care my mum got at Caer Gwent. My mum was always saying how friendly, cheerful and kind they were and when she was on end of life care they were very sensitive and welcoming when we visited.

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Review from A H (Daughter-in-law of Resident) published on 14 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Highly professional and supportive care provided at a very stressful time (lockdown!). Every effort was made by staff to enable communication (virtual) as often as we wanted which has been hugely comforting.
Kind, respectful and caring at all times with prompt clinical input when required.
Clean and
tasteful surroundings and food reported to be mostly excellent.

Reply from Kevin Burke, Manager at Caer Gwent

Many thanks for such positive feedback, which is very much appreciated on behalf of the team. We are very glad that you are pleased with the support and that it had a positive impact.


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Review from Jackie C (Wife of Resident) published on 14 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All of the staff are extremely friendly and creating a relaxed and lovely atmosphere. I particularly liked the fact that everyone including the staff was known by their christian names a feeling of complete relaxation. Thank you all.

Reply from Kevin Burke, Manager at Caer Gwent

Many thanks for such a positive review. We are very pleased that you enjoyed your stay and found it relaxing and we look forward to seeing you during your regular visits.


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Review from S P (Daughter of Resident) published on 7 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father received end of life care at Caer Gwent for the last 7 weeks of his life. He was looked after by all the staff from the nurses, carers and hospitality staff with the utmost dignity, care and respect. The staff were also supportive to me and my brother during a very difficult time for us. A
big thank you to the team for making dad's last few weeks as best as they could be.

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Review from Stephen S (Son of Resident) published on 12 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

An outstanding care home in my opinion with very attentive, caring and dedicated staff and excellent rooms and facilities.

Reply from Kevin Burke, Manager at Caer Gwent

Hi Stephen, many thanks for such a positive review. It was our pleasure to be able to provide you with the support and we are very pleased that it had a positive impact and made a difference. Kind regards.


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Current Review Score: 9.9 (9.910)

Overview of Review Score

The Review Score of 9.9 (9.910) out of 10 for Caer Gwent is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.910 for Caer Gwent is calculated as follows: ( (154 Excellents x 5) + (9 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 166 Ratings = 4.91

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Caer Gwent is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 61 registered maximum number of service users is 12.2, which has been reached with 14 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 22 Jun 2022

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

There are currently no awards/recognitions posted yet for Caer Gwent

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Meet the Team (6)

Clare

Clare Feest

Job Title: Registered Care Home Manager

Joined: 2003

I have worked at Caer Gwent for 20 years. I have worked my way up from care assistant to care supervisor, to deputy manager of resources, through to my current role in 2021 as Registered Care Home Manager. I love meeting residents and families and have an open-door policy for all residents, families and our people. I love caring for our residents making them feel loved and part of our family.


Eleni

Eleni Damaskinidou

Job Title: Deputy Manager - Clinical Lead

Joined: 2021

I am a Registered Nurse with an MBA in Health Care Management. I have worked at Guild Care for 2 years. As Clinical Lead I oversee the clinical team and nurses to ensure that all areas are functioning correctly in line with CQC and the NMC. I oversee medication management and also conduct clinical assessments for new residents before they move into our home. An essential part of my role is liaising with families to keep them updated on their loved one's health and care plans.


Terri

Terri Needham

Job Title: Deputy Manager - Resources

Joined: 2002

I have worked at Caer Gwent for 7 years but have been part of the Guild Care family for over 20 years. I worked my way up from Care Assistant and Care Supervisor into my current role as Deputy Manager of resources. My previous experience in caring for our residents has been invaluable in my current role where I manage staffing and rotas as well as oversee care plans. I also deputise for the Care Home Manager as needed. I love the family environment at Caer Gwent and really enjoy interactions with our residents and their families. We really are one big family!


Emma

Emma Walsh

Job Title: Housekeeping Manager

Joined: 2014

My journey with Guild Care began back in 2014. For most of that time, I was the Housekeeping Manager at Haviland House, where my dedication to creating a clean and comfortable environment for our residents and their families was unwavering.


Recently, in September 2023, I had the honour of stepping into the role of Housekeeping Manager at Caer Gwent, following the retirement of my predecessor. In this capacity, I oversee both housekeeping and maintenance, ensuring that every aspect of the facility is well-maintained.


One of the things I cherish most about my role is the opportunity to support my team in providing the best possible care. Creating a welcoming and pristine atmosphere at Haviland House has always been my mission, and I am excited to continue this journey at Caer Gwent.


Staci

Staci Stray

Job Title: Practice Development Facilitator

I qualified as a teacher in South Africa. In my role as Practice Development Facilitator, I ensure our new people are trained appropriately to meet the standards required for each role. I also work with all of our people at Caer Gwent to ensure continued professional development.


Leah

Leah Meaton

Job Title: Administrator

I have worked at Guild Care for 15 years in various care roles before moving into my current role as Administrator. I love helping people and interacting with our residents and their families. Caer Gwent is like one big family and I love working here.