Caer Gwent

Downview Road, Worthing BN11 4TA
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9.9 60 Reviews
  • Caer Gwent, Worthing
Caer Gwent is passionate about providing exceptional care, offering residents a forever home where they are surrounded by love and support.

Many carers at Caer Gwent, as well as the home’s management team, have been with them for more than 20 years.

The higher than average staffing levels mean they have more time to care, so they can focus on the small, meaningful details each day.

Fully inclusive, 24-hour professional nursing care offers peace of mind to residents and their families. Their team of registered nurses is on hand to provide clinical care whenever needed, whether day or night.

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Care Provided by Caer Gwent

  • Type of Service
    • Nursing Home
  • Voluntary / Not for Profit Owned
  • For a maximum of 61 Service Users
  • Primary Care Categories
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Offered
  • Cancer Care
  • Epilepsy
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Clare Feest (Manager)
  • Admission Criteria
    • Self Funding
    • Ages 65+
  • Room Information
    • Single Rooms (61)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2015
    • Number of floors: 1

Facilities

  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Own car park


Caer Gwent Reviews (60)

Total of 60, showing 41-60
9.9

Caer Gwent has a Review Score of 9.9 (9.910) out of 10, based on 14 reviews in the last 2 years. Over all time Caer Gwent has 60 reviews.

Overall Experience

  • 53
  • 7
  • 0
  • 0
  • 0

Date Published

60
2
9
14
46

Review from Joan B (Wife of Resident) published on 6 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

In the 3 1/2 years, my husband was living in Caer Gwent he was cherished and cared for with love and dignity. I could always feel the "care and love", the staff gave him all the time he was "aware" he was content and happy. I cannot express my heartful thanks and my family's for caring for him as well
as I would have done.

Reply from Kevin Burke, Registered Manager of Caer Gwent at Caer Gwent

Many thanks for such a positive review. It was our pleasure to be able to provide you with the support and we are very pleased that it had a positive impact and made a difference.


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Review from D M (Respite Resident) published on 6 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Extremely comfortable and will be coming back each year for 2 weeks respite care instead of going on holiday.

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Review from A O (Daughter of Resident) published on 6 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Although my mother has only been at Caer Gwent for a short while, I cannot speak highly enough of the care, kindness and consideration the staff have shown not only to my mum but also myself. The well-being team have made this transition a lot easier, especially during this trying time of lockdown.
Thank you!

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Review from G C (Respite Resident) published on 6 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Was surprised at the amount of care given to ensure I was made to feel at home. Staff were helpful with any help required and was dealt with efficiently. Shall be sad to leave, but my thanks to all.

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Review from P B (Son of Resident) published on 3 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family we are very happy with the are given to our mother. All the staff have a very caring, cheerful and compassionate attitude. It's also impressive that there is so little staff turnover. It's lovely to see the same friendly faces.

Reply from Samantha Philpott, Head of Marketing and Communications at Caer Gwent

Dear P B, thank you very much for your kind words. We are so pleased to hear that you are very happy with the care given to your mother at Caer Gwent which is of course of utmost importance to us. I will let the manager and staff know of your review which I know they will appreciate very much. All the best, Samantha Philpott


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Review from H S (Friend of Resident) published on 10 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Caer Gwent is, on the whole, a first-rate care home which I think would be difficult to beat in terms of care for the residents, but being informed more would help. Surroundings, staff and general environment are lovely and the staff amazing. As a POA to a resident, although not related, I do feel sometimes
it's hard to 'find out' about the resident in question and with the onset of Dementia the resident can't be relied upon for information.

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Review from R S (Nephew of Resident) published on 6 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent clinical care. Friendly confident staff. Good food and well-maintained accommodation.

Reply from Helen Tidball, Customer Liaison Officer at Caer Gwent

Thank you very much for your review. It is great to hear that you are pleased with all aspects of Caer Gwent, especially the quality of clinical care that we provide. We will pass on your positive comments to the team. Kind regards.


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Review from P Y (Daughter of Resident) published on 13 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have nothing but praise for the care Mum is currently receiving at Caer Gwent. The staff go to great lengths to make the residents feel at home. Communication is excellent, and any questions or requests we have made regarding Mum's care have been quickly attended to. All the staff seem to enjoy working
together and there is a lovely family atmosphere. We are very happy that we have found somewhere so special to care for Mum.

Reply from Helen Tidball, Customer Liaison Officer at Caer Gwent

Thank you so much for the lovely review of Caer Gwent. It’s great to hear that you are pleased with how our staff are caring for your mum and that we’ve been able to make her feel at home which is very important to us.


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Review from T W (Resident) published on 21 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I stayed for one month's respite care. All the care staff were excellent. The food, however, was extremely poor.

Reply from Helen Tidball, Customer Liaison Officer at Caer Gwent

Thank you for your review of Caer Gwent. I’m sorry that during your respite stay you were not happy with the quality of the food. Having spoken to you and your husband, as a direct result of this, Caer Gwent is developing a Catering Service Improvement plan and we will incorporate your feedback into that. We're glad that you were very pleased with the overall care that you did receive and you would look to come back to Caer Gwent in the future.


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Review from Alison D (Granddaughter of Resident) published on 1 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Beautiful interior looks like a 4 or 5* hotel, staff have always been helpful and responsive, the activities are fun and engaging. I'd love to live there and I'm only 40! I think sometimes some communication gets 'lost in translation' on account of my grandmother being hard of hearing e.g. what is
said doesn't always get heard/understood by her and when she responds to something she thought she heard it doesn't necessarily correlate accurately to what was actually being said/asked.

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Review from Paul H (Son of Resident) published on 11 December 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The ability for the family to demonstrate the growing needs of my father, to be eligible for consideration of continuing care allowances, has been limited by the type of record keeping. Tick box reporting, whilst more efficient and quicker for staff to complete, severely hamper evidential support to
claims.

Reply from Samantha Philpott, Head of Communications and Marketing at Caer Gwent

The work of our staff is focused on spending quality time with the individuals in our care, making sure they feel supported, happy and comfortable. We use a range of assessment tools and care planning documents to evidence the care we provide but on a day to day basis spending time with people is more important to us than spending large periods of time documenting the work we’ve undertaken. The care planning software we have in place is nationally recognised and meets our regulatory responsibilities. We believe through the software we use that we achieve the right balance.


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Review from Shirley B (Daughter of Resident) published on 29 November 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff pleasant and courteous. Any queries followed up straight away with every attempt to resolve. Kept informed of any health issues. Took a while for mum to settle but staff have been supportive, patient and understanding. Something going on everyday morning and afternoon. Food to a very high standard.
Mum makes use of hairdressers every week and some of the activities. Option to put name down for bus trip.

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Review from Tim D (Son of Resident) published on 29 November 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Beautifully maintained care home offering a wide choice of activities.
The rooms are well furnished as are the communal spaces.
The staff group are friendly to residents and visitors alike and respond to any requests. The manager is supportive and very approachable.
Care standards are very good
and the menus are comprehensive with plenty of choices.

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Review from Pam (Daughter of Resident) published on 28 November 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My Mum has been in Caer Gwent for almost two years. She has received excellent care and despite being very frail has good supportive relationships with all the staff. If any medical issues arise I am immediately contacted by the duty nurse and I have excellent communication with the senior managers
and reception staff. The refurbishment of Caer Gwent has made it a delightful environment to visit.

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Review from Susan (Daughter of Resident) published on 28 November 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I find all the staff compassionate and caring in the care of my mother. Although none of the family wished my mother to be in a care home it became necessary and I have peace of mind knowing she is safe and well looked after.

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Review from Philip S (Son of Resident) published on 28 November 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the service provided in looking after my father, his health, cleanliness, regular meal times, his room is clean and tidy. Much appreciated.

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Review from Susan B (Sister of Resident) published on 30 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Generally, good standard of care sometimes slow response when ringing for assistance. Clean towels not always supplied until requested meal portions too large despite repeated requests for a small helping. This is very off-putting for someone with a small appetite!

Reply from Samantha Philpott, Head of Communications and Marketing at Caer Gwent

Thank you for your review. Your comments are valued and we will ensure action is taken with regards the issues you have raised.


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Review from Peter C (Respite Resident) published on 26 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife and I have been married and together for 64 years. Having suffered a hip fracture, and an operation, I was sent from hospital to Caer Gwent for a months respite. My wife, who is suffering from Alzheimer's, had been taken here after my fall. It was a happy reunion for us.
Staff, nurses, carers
and all the other helpers made it possible for us to be together for several hours a day. Such kindness and care contributed mainly to my recovery.
I am home again now and visit my wife every day. Thank you everyone.

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Review from Bob S (Son of Resident) published on 25 September 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum had a serious stroke in November 2013 leaving her needing full-time nursing care. Following a spell in hospital, Mum was admitted to Caer Gwent in February 2014 with the excellent support of the Guild Care customer services team that worked very closely with the discharge team at the hospital
to manage the move in a timely way and minimised Mum's anxiety.
Since moving to her new home Mum has settled in well and enjoys her home-cooked meals in the delightful dining room and enjoys the daily entertainment especially when they have singers and musicians entertaining.
Mum also likes the animals that come to visit especially the donkey recently and the regular appearance on the magician's rabbit.
My sister and I visit on a weekly basis and always receive a warm welcome at the home at whatever time we pop in.
We're delighted with overall care Mum receives and would not hesitate in recommending the home to anyone looking for residential or nursing care in Worthing.

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Review from Shirley N (Sister of Resident) published on 7 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Superb. Very friendly, spotlessly clean, good food, good carers. Entertainment very good.

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Current Review Score: 9.9 (9.910)

Overview of Review Score

The Review Score of 9.9 (9.910) out of 10 for Caer Gwent is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.910 for Caer Gwent is calculated as follows: ( (154 Excellents x 5) + (9 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 166 Ratings = 4.91

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Caer Gwent is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 61 registered maximum number of service users is 12.2, which has been reached with 14 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 22 Jun 2022

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (6)

Clare

Clare Feest

Job Title: Registered Care Home Manager

Joined: 2003

I have worked at Caer Gwent for 20 years. I have worked my way up from care assistant to care supervisor, to deputy manager of resources, through to my current role in 2021 as Registered Care Home Manager. I love meeting residents and families and have an open-door policy for all residents, families and our people. I love caring for our residents making them feel loved and part of our family.


Eleni

Eleni Damaskinidou

Job Title: Deputy Manager - Clinical Lead

Joined: 2021

I am a Registered Nurse with an MBA in Health Care Management. I have worked at Guild Care for 2 years. As Clinical Lead I oversee the clinical team and nurses to ensure that all areas are functioning correctly in line with CQC and the NMC. I oversee medication management and also conduct clinical assessments for new residents before they move into our home. An essential part of my role is liaising with families to keep them updated on their loved one's health and care plans.


Terri

Terri Needham

Job Title: Deputy Manager - Resources

Joined: 2002

I have worked at Caer Gwent for 7 years but have been part of the Guild Care family for over 20 years. I worked my way up from Care Assistant and Care Supervisor into my current role as Deputy Manager of resources. My previous experience in caring for our residents has been invaluable in my current role where I manage staffing and rotas as well as oversee care plans. I also deputise for the Care Home Manager as needed. I love the family environment at Caer Gwent and really enjoy interactions with our residents and their families. We really are one big family!


Emma

Emma Walsh

Job Title: Housekeeping Manager

Joined: 2014

My journey with Guild Care began back in 2014. For most of that time, I was the Housekeeping Manager at Haviland House, where my dedication to creating a clean and comfortable environment for our residents and their families was unwavering.


Recently, in September 2023, I had the honour of stepping into the role of Housekeeping Manager at Caer Gwent, following the retirement of my predecessor. In this capacity, I oversee both housekeeping and maintenance, ensuring that every aspect of the facility is well-maintained.


One of the things I cherish most about my role is the opportunity to support my team in providing the best possible care. Creating a welcoming and pristine atmosphere at Haviland House has always been my mission, and I am excited to continue this journey at Caer Gwent.


Staci

Staci Stray

Job Title: Practice Development Facilitator

I qualified as a teacher in South Africa. In my role as Practice Development Facilitator, I ensure our new people are trained appropriately to meet the standards required for each role. I also work with all of our people at Caer Gwent to ensure continued professional development.


Leah

Leah Meaton

Job Title: Administrator

I have worked at Guild Care for 15 years in various care roles before moving into my current role as Administrator. I love helping people and interacting with our residents and their families. Caer Gwent is like one big family and I love working here.