Camelot Nursing & Residential Care Home

6/8 Tennyson Road, Worthing BN11 4BY
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9.9 73 Reviews
  • Camelot Nursing & Residential Care Home, Worthing
Camelot is the only Care Home with nursing owned by the proprietor Ms Susan Munro.

It is well positioned for access to the town of Worthing, the seafront and regular bus and train services.

It is a comfortable home with a good atmosphere, always commented on by visitors.

The staff team create a loving environment in which residents live.

It has an outside area where residents can enjoy afternoon tea and where visitors are welcome to spend time with a family member, as well as a delightful, large lounge where residents and their families can celebrate birthdays as well as just watch TV or enjoy sitting quietly with a book.

The home's activity person and her volunteer provide various activities some from outside entertainers and in-house sessions, all of which are enjoyed by the residents.

They also provide a one to one session according to the wishes of the resident.

Room service is offered as well as a lovely bright dining room. They have an excellent 4-week menu, with a variety of choices; they can accommodate most dietary requirements. Food is available 24 hours a day.

The chef is very flexible and is happy to accommodate residents' preferences.

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Care Provided by Camelot Nursing & Residential Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 36 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Autism/ASD
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Owner
  • Camelot Nursing and Residential Care Home
  • Person in charge
  • Gwyn Williams (Manager)
  • Admission Criteria
    • All residents will receive a pre admission assessment prior to admission
    • Ages 65+
  • Room Information
    • Single Rooms (36)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2010
    • Number of floors: 2

Funding & Fees Guide for Camelot Nursing & Residential Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,200 – £1,250
    • Self-Funded Residential Dementia Care £1,200 – £1,250
    • Self-Funded Nursing Care £1,350 – £1,400
    • Self-Funded Nursing Dementia Care £1,350 – £1,400
    • RESPITE Self-Funded Residential Care £1,200 – £1,250
    • RESPITE Self-Funded Residential Dementia Care £1,200 – £1,250
    • RESPITE Self-Funded Nursing Care £1,350 – £1,400
    • RESPITE Self-Funded Nursing Dementia Care £1,350 – £1,400
  • (these prices are only a guideline, please contact Camelot Nursing & Residential Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The home has an outside area where residents can enjoy afternoon tea and where visitors welcome to spend time with a family member, as well as a delightful, large lounge where residents and their families can celebrate birthdays as well as just watch TV or enjoy sitting quietly with a book.


  • Parking

  • Lovely spacious car park at the front of the home for visitors to be able to park when visiting and spend time with their families


Camelot Nursing & Residential Care Home Reviews (73)

Total of 73, showing 61-73
9.9

Camelot Nursing & Residential Care Home has a Review Score of 9.9 (9.896) out of 10, based on 43 reviews in the last 2 years. Over all time Camelot Nursing & Residential Care Home has 73 reviews.

Overall Experience

  • 62
  • 6
  • 4
  • 1
  • 0

Date Published

73
11
19
43
30

Review from Jacqueline R (Daughter of Resident) published on 15 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Improving since the arrival of the new manager. I would like more physio for my mother. Improved personal care.
Regular relation updates via email and newsletter.
More personal interaction between carers and residents, especially when left in the lounge area.

Reply from Gwyn Williams, Manager at Camelot Nursing & Residential Care Home

Thank you for your review. I am happy you are able to see the improvement since new manager in post at the home. Your mum receives her physio daily and is responding well to the input. Newsletters are in the process of being implemented and will be sent out to our lovely families, any changes are always communicated via email, telephone or in person to all families. Since my appointment as the new home manager, dependency tools in place to evidence the care needs for all residents and the correct staff numbers are in place for each shift to support with the needs of our residents.
Our residents enjoy a range of activities in the home and with outings to local areas supported by the team at the home.
I have an open door policy and would be extremely happy to discuss Mum's care and progress with you.


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Review from Sean B (Grandson of Resident) published on 30 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Camelot Nursing & Residential Care Home are fantastic! They have made me and my family feel so welcome every time we visit my grandmother.
My grandmother's care is always their priority and, as a family, we are very happy with the care provided and keeping us informed and involved.
All-round,
a lovely home with amazing people!

Reply from Gwyn Williams, Manager at Camelot Nursing & Residential Care Home

Thank you for your kind words I will pass your kind words onto the care team.


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Review from Alan S (Nephew of Resident) published on 30 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has been a resident for the past year.
I can't believe the difference in the home since the new manager has been there. There is a lovely, homely feel to the home. Staff are much happier and the care my aunt receives is outstanding.
I fully recommend the home for the excellent care and support
given to residents.

Reply from Gwyn Williams, Manager at Camelot Nursing & Residential Care Home

Thank you for your kind words I will pass your kind words on to the staff.


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Review from Sam R (Son of Resident) published on 30 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum came to Camelot Nursing & Residential Care Home from a previous assisted living accommodation. The difference was like night and day! The home is warm, friendly and is all about the residents' happiness, care and well-being. The staff are always interacting with Mum, making her very happy, with
a high level of care and really supportive.
Going into a home was very hard for my mum and our family, I can honestly say the warmth we all felt from all the staff and management made this process so much easier.

Reply from Gwyn Williams, Manager at Camelot Nursing & Residential Care Home

Thank you for your kind words I will pass your kind words on to the staff.


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Review from Lesley M (Friend of Resident) published on 30 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Since new management took over it's like a breath of fresh air! Staff are happy. No more to be said!

Reply from Gwyn Williams, Manager at Camelot Nursing & Residential Care Home

Thank you for your feedback it is a pleasure to be able to work with our team to ensure all our residents' experience within the home is outstanding.


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Review from Marion B (Daughter of Resident) published on 25 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My family and I couldn't praise all the staff at Camelot Nursing & Residential Care Home, who have looked after our mum over the last six years, highly enough. They have been very professional throughout all of Covid-19. Kept us informed on all her treatments.
We would recommend Camelot to anybody,
they should all get a pay rise.

Reply from Gwyn Williams, Manager at Camelot Nursing & Residential Care Home

Thank you for your kind words, I will pass on your kind words to the team at Camelot.


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Review from T T (Granddaughter of Resident) published on 21 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandfather has been in the home for over eighteen months and has seen the home change over that time but found the home over the past four weeks is the best it's been. The staff are at their happiest and with good management is shown to help support the staff and residents. Thank you.

Reply from Gwyn Williams, Manager at Camelot Nursing & Residential Care Home

Thank you for the lovely review - your kind words will be passed on to the team at Camelot.


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Review from Alison H (Daughter of Resident) published on 21 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very happy with the care my mum has received whilst she has been in the home. My mum was in hospital for three months and her care there was dreadful. I have also been very grateful to the manager for his support with myself and my family.

Reply from Gwyn Williams, Manager at Camelot Nursing & Residential Care Home

Thank you for your kind words, we are proud at Camelot to deliver high standards of care to our residents.


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Review from Jo-Anne P (Daughter of Resident) published on 7 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

I have had to send an ambulance out to our mother tonight as we have not been able to contact the nursing home or our mum for the last day. We have, my sister and I been constantly ringing from 18:30 this evening. Mum is not getting the care she needs. No on-call doctor has been to see her despite several
requests for this. She needs to be in a hospice for palliative care and not a useless home that can't cope.
Your staff are rude, have upset my sister on numerous occasions. Despite being told that Mum would be checked on every hour this has not happened. Her bell/buzzer has been under her bed on several occasions, and not picked up. Items sent by her grandson have gone missing.
Eventually, at 10.45 my sister finally got through. This is a joke. Mum needs a hospice, not a care home.

Reply from Alison Worms, Home Manager at Camelot Nursing & Residential Care Home

I am so sorry to read that you are still experiencing issues despite addressing these directly with both your mother and sister two weeks ago. We have explained our difficulties with the phone lines of late and I have in actual fact furnished your sister/family with my own personal phone number and the home's mobile number for ease. We want to prevent emergency services from being contacted as a result of our phones not being answered. The phone lines in actual fact dropped again last weekend and I was called at home by a member of your family, I rectified the matter to prevent worry and distress. I am saddened to hear you feel the staff are rude, I have addressed the situation you are referring to and I believe that it was a breakdown in communication, however, I will look into this again and would like for your concerns to be raised with me. Hospice has been discussed and is a private issue. I would like to put your mind at rest and talk with you personally. Call bells are always available


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Review from Jean A (Wife of Resident) published on 26 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

My husband was treated very well in this home. They discharged him one day ago December 30th and today they phoned me to inform me he tested positive for Covid for a test taken on the 29th December. Why was my husband discharged when they had not received the results. This home has put all my family
in danger. My daughter is very vulnerable she has lupus and underlining illnesses. This home has to be accountable for the actions.

Reply from Greta Szabo-Garay, Manager at Camelot Nursing & Residential Care Home

This gentleman was due for discharge, organized between himself and the social worker, for the 30th December 2020.
He had a COVID-19 test, which was requested by the social worker on the 29th December, it was at this time that the social worker informed the manager of the gentleman’s discharge for the following day 30th December.
The manager explained to the resident that it was not going to be possible for his discharge home on the 30th due to various things not quite being in place, she suggested discharge for the following day 31st December, he refused her suggestion. He and his wife had arranged his transport home and he was determined to take discharge as arranged with her.
It is totally unacceptable for us to attempt to force anyone to stay against their will; we, therefore, had no option but to agree to his request.
Having, the following day, received the result of his test, the manager contacted social services, PHE and CQC to express to them her concern. They informed her that she could not have done anything other than that which she did.
I would like to add that if this gentleman had received a positive test result whilst still with us, which he didn’t, we would have expressed even greater concern about his determination to go home. Also, we still could not have forced him to stay in our care.


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Review from J T (Daughter of Resident) published on 2 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother was transferred to Camelot Nursing home in June 2019 after a four weeks stay in the hospital. She was extremely poorly, but now, 13-months on, she is still poorly but doing so much better. We cannot believe the transformation in her! We can only put it down to the dedication of care of all
the wonderful staff at Camelot. A big thank you, especially for safeguarding our loved ones during the covid-19 lockdown.

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Review from M H (Cousin of Resident) published on 27 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly, helpful and caring staff.

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Review from Gill C (Daughter of Resident) published on 26 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum entered Camelot at a very difficult time just prior to the country going into lockdown. On arrival, we had a very warm welcome and a lovely lunch provided. The staff did everything they could to try and make Mum and us feel welcome. After this, we were unable to see Mum until June. We were encouraged
to ring whenever we wanted to and the staff we spoke to went out of their way to reassure us and tell us interesting things about what she was doing. In the early days, we were ringing every day and we were never made to feel a nuisance. If the nurse/carer isn't sure about how Mum is they always go and find out.
When we visited Mum for the first time in June we had never seen her looking so well cared for - it was a huge encouragement. We have seen her in a room downstairs for the last 2 visits and it has made such a difference. Thank you to all staff for all you do for Mum.

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Current Review Score: 9.9 (9.896)

Overview of Review Score

The Review Score of 9.9 (9.896) out of 10 for Camelot Nursing & Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 43 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 43 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.896 for Camelot Nursing & Residential Care Home is calculated as follows: ( (458 Excellents x 5) + (53 Goods x 4) ) ÷ 511 Ratings = 4.896

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Camelot Nursing & Residential Care Home is based on 43 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 36 registered maximum number of service users is 7.2, which has been reached with 43 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 16 Nov 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (6)

Gwyn

Gwyn Williams

Job Title: Home Manager

Joined: 2022

Hi, my name is Gwyn Williams and I am proud to be the home manager at Camelot Nursing home. I joined Camelot nursing home in April 2022.
I am committed and dedicated Home Manager, I'm passionate about enriching the lives of our residents by delivering the highest standards in care and quality of life. I'm passionate about promoting individual choice for residents, allowing them to feel empowered.


I am as excited about experiencing all the home has to offer, as much as I am having the wonderful opportunity to lead such a beautiful home as Camelot through 2022 and beyond. I look forward to meeting you all soon.


Michelle

Michelle Andrews

Job Title: Home Administrator

Joined: 2006

My name is Michelle and I am the home administrator
I have worked at Camelot nursing home for the past sixteen years and I enjoy supporting the team and our residents at Camelot nursing home.


At Camelot, we are a family and we all work together to ensure all our resident's needs are met.


Jaide

Jaide Gurr

Job Title: Team Champion

Joined: 2017

My name is Jaide and I am proud to be one of the Team Champions at Camelot nursing home supporting the team to deliver excellent standards of care to our residents
I am proud to be working in a friendly happy family-run home and the great support our new manager gives to all the staff visitors and residents


Anna

Anna Grzeskowiak

Job Title: Team Champion

Joined: 2020

My name is Anna and I am proud to support our new manager and staff to deliver excellent standards of care to our residents. I am so proud to work at Camelot with a fantastic team we are one big happy family.


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Gemma Goodman

Job Title: Deputy Manager

Joined: 2023

Hello, I am Gemma Goodman, Deputy Manager here at Camelot Nursing Home. I have been a nurse for 4+ years, working in the NHS, before moving to the private sector. Delivering exemplary care and creating a 'home from home' environment has always remained my highest priority. I am very proud of our wonderful team, built over many years and have never stopped enjoying making a difference in people's lives


I do hope you will come and see what we have to offer here. You will receive a warm welcome!


Jo

Jo Woolett

Job Title: Head Chef

Joined: 2024

Jo Has been a chef for over 30 years, with a passion for patisserie and cooking home-cooked nutritious meals.


In Jo`s spare time, she loves the outdoors and walking her dog. Jo Has been on many cooking holidays to Italy and also Bread taking classes at Hugh Fearnley-Whittingstall`s Farm.