Cavell House Care Home

Middle Road, Shoreham-by-Sea BN43 6GS
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9.3 78 Reviews
  • Cavell House Care Home, Shoreham-by-Sea
Welcome to Cavell House, a warm and welcoming home providing residential, nursing, dementia, respite, and end-of-life care. Dedicated staff are committed to delivering a high standard of personalised care 24 hours a day, ensuring the comfort and well-being of residents.

Situated on Middle Road in Shoreham-by-Sea, Cavell House is nestled in the charming seaside town of West Sussex, offering a peaceful and picturesque setting for residents.

Throughout the home, you'll find a variety of communal and quiet lounges, including spacious lounges and a large dining room, providing ample space for relaxation and socialisation. Step outside and enjoy the gardens, complete with raised flower beds and a wheelchair-accessible patio area, perfect for soaking up the sunshine and enjoying the fresh sea air.

Mealtimes at Cavell House are a delightful and sociable affair, with snacks, fruit, and refreshments available 24 hours a day. Single accommodations on the ground floor and first floor offer comfort and convenience, with some rooms featuring en suite facilities. Profile electronically adjustable beds and pressure relief mattresses ensure a restful night's sleep for residents.

The team understands the importance of staying active and engaged, which is why the activities coordinator meets with each new resident to discuss their social interests and preferences. From quizzes to hand massages, music therapy, and flower arranging, there's always something exciting happening at Cavell House.

Conveniently located on the coast just west of Brighton, Cavell House offers easy access to a broad range of entertainment options, including the Dome Theatre, Hove Bandstand, Brighton Pier, and Hove Lagoon. Additionally, Shoreham Beach is just a short drive away, providing the perfect spot for a leisurely stroll or relaxing day by the sea.

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Care Provided by Cavell House Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 52 Service Users
  • Privately Owned
  • Care Offered
  • Cancer Care
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Multiple Sclerosis
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Julie Slater (Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (50)
    • Couples/Companion Rooms (1)
    • Single Rooms with ensuite Wet Room (12)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 1998

Funding & Fees Guide for Cavell House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Cavell House Care Home is thrilled to welcome visitors. Visitors encouraged to visit loved ones at convenience; dedicated team members always available to greet them with a warm welcome.


  • Parking

  • Cavell House Care Home understands that convenience is key when visiting loved ones, which is why parking is hassle-free, offering on-site parking, completely free of charge.


Cavell House Care Home Reviews (78)

Total of 78, showing 1-20
9.3

Cavell House Care Home has a Review Score of 9.3 (9.338) out of 10, based on 18 reviews in the last 2 years. Over all time Cavell House Care Home has 78 reviews.

Overall Experience

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  • 24
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Date Published

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Review from D E (Son of Resident) published on 27 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother came to Cavell House from hospital and since arriving the staff have been helpful, kind and sympathetic towards her. She has been kept warm, safe and well catered for. You could not expect any more from a care home.

Reply from Julie Slater, Home Manager at Cavell House Care Home

Thank you so much for your kind words which I will pass on to the team. I am glad that your mum has settled with us in her new home.


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Review from Jane C (Daughter of Resident) published on 26 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find Cavell Care Home a friendly place for my mum to stay. The staff are constantly cleaning and making sure that the home is warm and welcoming. The nursing staff are reassuring. The management are professional. I'm more than happy for my mum to reside here.

Reply from Julie Slater, Home Manager at Cavell House Care Home

Thank you for your kind words. I will be sure to pass your comments to the team


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Review from D N (Wife of Resident) published on 6 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife is well looked after. The staff are kind to her and supportive. She always praises the food. Admin staff are very kind and on the ball.

Reply from Julie Slater, Home Manager at Cavell House Care Home

Thank you for your kind words. Your wife has settled in well and it is a pleasure to care for her


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Review from Karen M (Niece of Resident) published on 27 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We felt very welcome into the home to visit our aunt in her last few months. All the staff treated her with love and kindness. She always looked clean and well cared for. The room was bright and airy with a nice view of garden. Although our aunt had dementia and was easily distressed, we found her much
more settled here than at her previous care home. We commend the nursing staff for their compassion and professionalism.

Reply from Caroline Walker, Marketing at Cavell House Care Home

Thank you so much for your kind words. The team here at Cavell House are proud of the care we offer to our residents and it's lovely when families acknowledge this.


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Review from Andy M (Son of Resident) published on 9 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Some staff more compassionate/caring than others. Told by nurse within minutes of mum's admission that I had to get an undertaker as the body needs be removed within 3 hours of death. Brutal. One nurse has zero compassion/people skills. Lovely staff helped personalise mum's room which helped massively.
Staff shortages lead to unanswered call bells and mum being left in soiled pants some mornings. I requested medicine for painful mouth ulcers, nothing was actioned so I was told to buy over counter myself. Then nurse refused to administer it! Staff smoke on premises (outside). I had to push hard for mum to receive a direct drive for final days as the regular injections were causing her to scream in pain. I received a call at midnight to say mum had died and the nurse said "I told you to wait a few more hours" (I'd been at her side until a few hours earlier and every day for 4 months). Uncaring comment. Mum's watch was removed from her body and "disposed of" before going to undertaker.

Reply from Julie Slater, Home Manager at Cavell House Care Home

We take complaints and concerns very seriously at Cavell House. Please contact the home and I will arrange for you to meet with the regional manager to discuss your concerns. Once again we send our condolences on the loss of your mum


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Review from J N (Friend of Resident) published on 24 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend was admitted from hospital to Cavell House. He was on end-of-life care. He did receive good and compassionate care. The staff were always polite, caring and helpful. I wish I could mention staff names, they deserve praise.

Reply from Julie Slater, Home Manager at Cavell House Care Home

Thank you for your kind words. It was an honour to care for your friend.


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Review from Teresa F (Daughter-in-law of Resident) published on 6 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

My mother-in-law hasn't got her dentures in when visited today. She complained about her mouth being sore. I bought her some oral pain relief gel for her from the supermarket. Carer said she would put it on.
She isn't wearing her glasses to watch TV. The home said they would get the opticians to come
in over a month ago, still not done.
Mum is unable to verbalise which is difficult for us when communicating. I have asked for a device to assist her with the calls. The home says they have one but to date, this is not being used. This is distressing for Mum and us as a family, especially as we live in Oxford. Please can you ensure these things are done?
She pays for her care so needs help with this to enhance her interaction with us.
Thanks.

Reply from Katie Wilkinson, Regional Manager at Cavell House Care Home

Dear Teresa, I apologise that your experience doesn't meet your expectations. We would like to invite you in to review your concerns raised, and the Home Manager will contact you to arrange a meeting. Thank you for sharing your feedback, best wishes Katie Wilkinson (Regional Manager)


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Review from D T (Sister of Resident) published on 21 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My brother has settled in well at Cavell House due to his comfortable room and the caring staff. He has very complex needs and is pretty much non-verbal due to a degenerative condition. Most staff are understanding and through kindness and compassion help him through his day. After a long traumatic
time in hospital, he is now cared for in a manner that his family is very appreciative of. Thank you to those at Cavell House who go the extra mile to help him through this tragic time.

Reply from Julie Slater, Home Manager at Cavell House Care Home

Thank you for taking the time to complete this review. Your brother is settling in well and as he builds relationships with the team they are learning to communicate with him more effectively. As a team, we are keen to make sure that we give him the care that he needs with dignity and respect.


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Review from J W (Brother of Resident) published on 14 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister is very happy at Cavell House.
The staff are cheerful and helpful. Very welcoming to visitors.
She will be spending her final days at Cavell House and it is a great relief to me and her family she is at peace.

Reply from Julie Slater, Home Manager at Cavell House Care Home

Thank you for your kind words. Your sister is a pleasure to care for and amazes us every day with her positive attitude.


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Review from Karen B (Daughter of Resident) published on 19 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are grateful for the care that we have all had over the last 3.5 years. In every aspect of Mum's care, she has been looked after and we have been kept informed. All professionals who came into contact with Mum treated her with respect, kindness and understanding (because she wasn't always at her
best/kindest). End-of-life care was just what she asked for. She felt safe, loved and cared for. We can't thank you enough.

Reply from Julie Slater, Home Manager at Cavell House Care Home

Thank you for your kind words. The team at Cavell House were honoured to be able to care for your mum and she will be missed.


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Review from P M (Friend of Resident) published on 9 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are always helpful and treat my friend with kindness and dignity. The dining room does not look institutionalised but more like a restaurant. It is also pleasant to sit in one of the lounges.

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Review from Terry P (Son of Resident) published on 15 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been at Cavell House for just over a year and whilst it was a wrench leaving his own home, he was made to feel welcome and settled in well. He is now happy and feels safe and well looked after. All the staff are very polite, friendly and helpful and I feel the level of general and nursing
care is very good. The nursing staff are very attentive and we are always kept advised of any developments in my father's condition.

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Review from Rebecca K (Daughter of Resident) published on 14 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Cavell House is an excellently run care/nursing home. All the staff are very kind and treat my mum with much respect, care and dignity. Mum smiles when they enter her room. The staff are very welcoming to visitors and are very happy to speak to me about Mum or just to have a friendly chat. They always
have time for me and if there is something I need to chat about they will listen and likewise they keep me updated about Mum’s needs etc. Her records are kept in her room and are updated regularly throughout the day. Everything is logged perfectly. The home is very clean and run in an extremely orderly way. Rooms are fine and cater for each residents’ needs. The indoor communal areas are perfect and the lovely courtyard gardens in the middle of the home are a wonderful place to sit with your loved one or to gather in for care home summer activities, which are great even though Mum can no longer attend them. I cannot fault Cavell House at all. Thank you all of you for looking after Mum.

Reply from Katie Wilkinson, Regional Manager at Cavell House Care Home

Thank you for your kind feedback, which we will share with the team, regards.


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Review from J G (Daughter of Resident) published on 1 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Although improvement have been made to staffing and competency, there is still much more improvement that can be made. Staff seem cheerful but there are not enough of them and often lunch and tea breaks mean there isn't anyone around if assistance is required. The food offering has improved but is not
consistent. General communication seems to be an issue. My personal opinion is that some staff do the bare minimum and do not put themselves out to give exemplary care.

Reply from Katie Wilkinson, Regional Manager at Cavell House Care Home

We are saddened to hear of your feedback, and would like to invite you in to discuss your feedback, and look at how we can improve things for your loved one, Kind Regards.


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Review from D D (Friend of Resident) published on 13 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff work really hard here. They could do with more to help as they are always short and running around with no time to just sit and chat to the clients. This would make a massive difference as the staff should have time with them. One member of staff is amazing but has too many clients to support,
it would be great for her to have help. More entertainment is amazing but support for one member of staff's role would be good. The lady in the office is a great support to staff, families and clients.

Reply from Katie Wilkinson, Regional Manager at Cavell House Care Home

Thank you for your feedback which we will be reviewed with management and the feedback will be shared with the team, regards.


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Review from Claire W (Daughter of Resident) published on 13 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum came in two weeks ago, very confused, crying and upset. The staff have gone out of their way to help Mum settle in, so friendly and supportive. They really have gone to huge lengths, over and beyond what I expected to help my mum. Mum has since settled. Still likes to wander but really is happy
here and constantly telling me how lovely everyone is and loves the food.

Reply from Katie Wilkinson, Regional Manager at Cavell House Care Home

Thank you for your kind feedback which we will share with the team. Regards, Katie.


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Review from D H (Friend of Resident) published on 12 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I love your staff. I know everyone does their best for my friend. I always get a friendly welcome. The home is clean and tidy and feels well-organised. Nothing in life is perfect but love is the answer!

Reply from Katie Wilkinson, Regional Manager at Cavell House Care Home

Thank you for your kind feedback which we will share with the team. Regards, Katie.


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Review from J S (Daughter of Resident) published on 12 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Cavell House Care Home is a very friendly home. The staff try hard to provide very good care to all their residents. Whilst the home has been updated over the last few years, there is still room for improvement, e.g. some toilets are still outdated although fully functional.

Reply from Katie Wilkinson, Regional Manager at Cavell House Care Home

Thank you for your kind feedback which we will share with the team. Regards, Katie.


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Review from K T (Daughter of Resident) published on 20 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father lived in Cavell House Care Home for just three months. He was always treated kindly and with dignity. All staff were so wonderful, managers, administrators, nurses, carers, entertainment coordinator, cleaners and other support workers were professional, efficient and took pride in doing a
great job. The home itself was clean and airy and always welcoming. While there, I felt my dad was well looked after - I felt looked after as well, they cared for me as much as Dad.

Reply from Ieva Redere, Home Manager at Cavell House Care Home

Thank you for the lovely review. It has been a pleasure to look after your father.


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Review from Mary S (Daughter of Resident) published on 12 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise Cavell House Care Home enough. The love, care and support that she receives is excellent and I can come away each time I visit with peace of mind knowing that my mum is happy, safe and being well looked after. It is such a lovely, friendly place and really does feel like home. Thank
you to everyone who works there, you are all amazing.

Reply from Ieva Redere, Home Manager at Cavell House Care Home

Thank you for taking the time to write a lovely review. We are working hard to make sure that Cavell House is a pleasant place for our service users.
It was a pleasure to look after your mother.


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Current Review Score: 9.3 (9.338)

Overview of Review Score

The Review Score of 9.3 (9.338) out of 10 for Cavell House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.338 for Cavell House Care Home is calculated as follows: ( (113 Excellents x 5) + (66 Goods x 4) + (20 Satisfactorys x 3) + (11 Poors x 2) ) ÷ 210 Ratings = 4.338

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Cavell House Care Home is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 52 registered maximum number of service users is 10.4, which has been reached with 15 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 6 Apr 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (1)

Julie

Julie Slater

Job Title: Care Home Manager

A warm welcome to Cavell House Care Home in Shoreham-by-Sea.


We’re less than 10 minutes walk from the Shoreham seafront and our residents love taking in the sea air in our beautiful outside areas.


Our expert team deliver excellent nursing, dementia and respite care in a friendly and supportive environment.


With well-appointed bedrooms and many with garden views, we are proud of our homely atmosphere and person-centred approach to care.


If you would like to know more about our beautiful home, would like to look around and maybe try our home baking, please do call us to arrange a visit.


Frequently Asked Questions about Cavell House Care Home

What types of Care is Cavell House Care Home registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Cavell House Care Home provide?

Palliative Care, Physiotherapy & Own GP if required are other types of care provided.

How many Rooms does Cavell House Care Home have?

There are 50 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Cavell House Care Home?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Cavell House Care Home to the centre of Shoreham-by-Sea?

0.7 mile(s) as the crow flies, distance by road may be significantly further.