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Cherington Nursing Home has a Review Score of 6.8 (6.832) out of 10, based on 3 reviews in the last 2 years. Over all time Cherington Nursing Home has 6 reviews.
Review from Susan C (Wife of Resident) published on 12 March 2025
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5.0 out of 5
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Review from Terry H (Next of Kin) published on 28 August 2023
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1.0 out of 5
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Review from Rosemarie D (Wife of Resident) published on 11 May 2023
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Overall Experience
5.0 out of 5
Reply from Helen Macaulay, Manager at Cherington Nursing Home
Thank you from all the team at Cherington for your kind words.
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Review from C M (Daughter of Resident) published on 1 November 2022
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Overall Experience
5.0 out of 5
Reply from Helen Macaulay, Manager at Cherington Nursing Home
Thank you for your review, we understand how hard the past year was for you, we are glad to support you and enable your father to have the best life he can. Thank you for your kind words. The Cherington team.
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Review from Brian T (Husband of Resident) published on 8 November 2021
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5.0 out of 5
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Review from Susan O (Daughter of Resident) published on 24 December 2020
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Overall Experience
2.0 out of 5
Reply from Saffronland Homes, Manager at Cherington Nursing Home
Hi Susan, we are disappointed to read your review and sincerely apologise for any distress you have felt. Following discussions had with yourself alongside Adult Services and the Manager of Cherington, it was agreed that we would collectively find a way forward following the unsuccessful attempt to find a more suitable care placement for your father. Our records show that all care needs were met. The scratch on your father’s head was from his finger nail, which was tended to. It was very unfortunate to see his deterioration prior to his demise however again we can confirm all care needs were met during this time. The card sent to you by Manager of Cherington following the passing of your father expressed heartfelt sadness at your loss and our hope was that this was conveyed. We would like to express our sincere condolences one again. Wishing you all the best.
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The Review Score of 6.8 (6.832) out of 10 for Cherington Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 3.5 out of 5 from 3 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 3.4 out of 5 from 2 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 3.469 for Cherington Nursing Home is calculated as follows: ( (18 Excellents x 5) + (2 Goods x 4) + (1 Poors x 2) + (11 Very Poors x 1) ) ÷ 32 Ratings = 3.469
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 3.363 Points relating to the number of positive Reviews for Cherington Nursing Home is based on 2 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 = 3.125
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 42 registered maximum number of service users is 8.4. 2 Positive Reviews ÷ 8.4 = 0.238
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 19 Apr 2019
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