Fees are subject to a pre-admission needs assessment which is required to fully understand the level
of care and support required by each individual. Premium rooms normally require an additional charge.
Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible. There are no additional fees
for respite stays.
What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access
Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.
Parking on-site
Darlington Court has a Review Score of 9.4 (9.374) out of 10, based on 13 reviews in the last 2 years. Over all time Darlington Court has 72 reviews.
Review from Paul O (Brother of Resident) published on 17 March 2025
Submitted via Website •
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Reply from Samantha Debenham, Reviews Team at Darlington Court
Thank you for taking the time to share your feedback with us. We are so glad to hear that your brother has settled well to Darlington Court and is happy in the home. It’s wonderful to know that you’re pleased with the patience and care our staff provide.
We truly appreciate your observation regarding the balance between assisting your brother and encouraging independence. We will take this into account and ensure that our team continues to support residents in a way that fosters both comfort and autonomy.
Regarding the help button, we understand your concerns and apologise for any delays in response. Our team is always working hard to meet the needs of all residents, but we will continue to look at ways to improve our response times, particularly during busy periods.
We’re also pleased to hear that you’re satisfied with the management of your brother’s medication and the food provided. If you ever have any further questions or suggestions, please do not hesitate to reach out to us at complimentsandcomplaints@careuk.com
Thank you again for your valuable feedback. We’ll continue to work hard to provide the best possible care for your brother and all residents.
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Review from R M (Friend of Resident) published on 25 June 2024
Submitted via Postal Card •
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Reply from Samantha Debenham, Reviews Team at Darlington Court
Thank you for your review of our service at Darlington Court. We are pleased to hear that you find the staff friendly and willing to help. However, we are sorry and disappointed to hear that you have concerns around the care environment. We've investigated your concerns regarding maintenance and the faulty door. We can confirm that we did explain to a family member at the time that we were waiting for a part, as soon as the part became available the door was fixed. With regard to the picture, this was moved the day after the request was received. We completely understand the need for privacy and we have fed back to the team, reminding them of the importance of knocking before entering residents' rooms. Thanks again for your feedback. If you have any further concerns in future we'd very much like to meet with you in person and run through them thoroughly with you.
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Review from Andy C (Son-in-law of Resident) published on 22 August 2023
Submitted via Website •
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Reply from Kaylie Jennings, Reviews Team at Darlington Court
Hi, thank you very much for taking the time to leave us feedback about your experience. At Darlington Court we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Many Thanks, Darlington Court team.
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Review from Jan L (Daughter of Resident) published on 27 July 2023
Submitted via Website •
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Reply from Diane Tapp, Reviews Team at Darlington Court
Hi Jan, thank you very much for taking the time to leave us feedback about your experience. At Darlington Court Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
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Review from Susie I (Daughter of Resident) published on 24 July 2023
Submitted via Website •
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Reply from Diane Tapp, Reviews Team at Darlington Court
Hi Susie, I thank you very much for taking the time to leave us feedback about your experience. Mum is a pleasure to have at Darlington Court.
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Review from Michael W (Son of Resident) published on 21 July 2023
Submitted via Website •
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Reply from Carmen Haines, Reviews Team at Darlington Court
Thank you very much for taking the time to leave us feedback about your experience. At Darlington Court Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. If you would like to provide us any further specific feedback, please use the form on the following web page; https://www.careuk.com/company/contact/feedback. Thank you for your time, and we look forward to hearing from you. Many thanks, the Care UK team.
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Review from Mick B (Son of Resident) published on 21 July 2023
Submitted via Website •
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Reply from Carmen Haines, Reviews Team at Darlington Court
Thank you very much for taking the time to leave us feedback about your experience. At Darlington Court Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. If you would like to provide us any further specific feedback, please use the form on the following web page; https://www.careuk.com/company/contact/feedback. Thank you for your time, and we look forward to hearing from you. Many thanks, the Care UK team.
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Review from S C (Daughter of Resident) published on 21 July 2023
Submitted via Website •
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Reply from Carmen Haines, Reviews Team at Darlington Court
Thank you very much for taking the time to leave us feedback about your experience. At Darlington Court Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. If you would like to provide us any further specific feedback, please use the form on the following web page; https://www.careuk.com/company/contact/feedback. Thank you for your time, and we look forward to hearing from you. Many thanks, the Care UK team.
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Review from J D (Daughter of Resident) published on 21 July 2023
Submitted via Website •
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Reply from Carmen Haines, Reviews Team at Darlington Court
Thank you very much for taking the time to leave us feedback about your experience. At Darlington Court Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. If you would like to provide us any further specific feedback, please use the form on the following web page; https://www.careuk.com/company/contact/feedback. Thank you for your time, and we look forward to hearing from you. Many thanks, the Care UK team.
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Review from Helen S (Daughter of Resident) published on 6 June 2023
Submitted via Website •
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Reply from Carmen Haines, Reviews Team at Darlington Court
Hi Helen, thank you very much for taking the time to leave us feedback about your experience. At Darlington Court Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. If you would like to provide us any further specific feedback, please use the form on the following web page; https://www.careuk.com/company/contact/feedback. Thank you for your time, and we look forward to hearing from you. Many thanks, the Care UK team.
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Review from Paul B (Son of Resident) published on 23 March 2023
Submitted via Website •
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Reply from Carmen Haines, Reviews Team at Darlington Court
Hi Paul, thank you very much for taking the time to leave us feedback about your experience. At Darlington Court Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. If you would like to provide us any further specific feedback, please use the form on the following web page; https://www.careuk.com/company/contact/feedback. Thank you for your time, and we look forward to hearing from you. Many thanks, the Care UK team
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Review from C F (Daughter of Resident) published on 21 March 2023
Submitted via Website •
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Reply from Carmen Haines, Reviews Team at Darlington Court
Thank you very much for taking the time to leave us feedback about your experience. At Darlington Court Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. If you would like to provide us any further specific feedback, please use the form on the following web page; https://www.careuk.com/company/contact/feedback. Thank you for your time, and we look forward to hearing from you. Many thanks, the Care UK team
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Review from Sarah A (Daughter of Resident) published on 21 March 2023
Submitted via Website •
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Reply from Carmen Haines, Reviews Team at Darlington Court
Hi Sarah, thank you very much for taking the time to leave us feedback about your experience. At Darlington Court Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. If you would like to provide us any further specific feedback, please use the form on the following web page; https://www.careuk.com/company/contact/feedback. Thank you for your time, and we look forward to hearing from you. Many thanks, the Care UK team
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Review from B H (Friend of Resident) published on 10 February 2023
Submitted via Postal Card •
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Reply from Carmen Haines, Reviews Team at Darlington Court
Thank you very much for taking the time to leave us feedback about your experience. At Darlington Court Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. If you would like to provide us any further specific feedback, please use the form on the following web page; https://www.careuk.com/company/contact/feedback. Thank you for your time, and we look forward to hearing from you. Many thanks, the Care UK team
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Review from Pauline O (Friend of Resident) published on 10 February 2023
Submitted via Postal Card •
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Reply from Carmen Haines, Reviews Team at Darlington Court
Hi Pauline, thank you very much for taking the time to leave us feedback about your experience. At Darlington Court Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. If you would like to provide us any further specific feedback, please use the form on the following web page; https://www.careuk.com/company/contact/feedback. Thank you for your time, and we look forward to hearing from you. Many thanks, the Care UK team
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Review from June H (Daughter of Resident) published on 1 February 2023
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Review from A C (Husband of Resident) published on 10 June 2022
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Review from Sally S (Daughter of Resident) published on 22 March 2022
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Review from Brenda M (Wife of Resident) published on 8 March 2022
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Review from T B (Daughter of Resident) published on 4 March 2022
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The Review Score of 9.4 (9.374) out of 10 for Darlington Court is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.4 out of 5 from 13 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.374 for Darlington Court is calculated as follows: ( (79 Excellents x 5) + (61 Goods x 4) + (10 Satisfactorys x 3) + (4 Poors x 2) + (1 Very Poors x 1) ) ÷ 155 Ratings = 4.374
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Darlington Court is based on 12 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 56 registered maximum number of service users is 11.2, which has been reached with 12 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 5 Jan 2023
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Home Manager
Joined: 2025
I have a master’s degree in social work and a level 5 diploma in health and social care leadership.
These qualifications have been essential, giving me the knowledge and skills to provide high-quality care to residents, as well as support colleagues.
I wanted to work at Care UK because I am passionate about making a positive difference to people’s lives. I also wanted to be part of a team that genuinely provides exceptional care.
To be a home manager, you need to have strong communication skills, while also being patient, adaptable, and organised. Problem-solving is also important, as is being compassionate.
My role also means providing a supportive environment for colleagues. Everyone should feel heard and valued. Ultimately, a positive workplace contributes to all our success and the wellbeing of residents.
For me, the best part of the day is when I get the chance to connect with residents and seeing them thrive here. It is incredibly rewarding, knowing that I am part of a team that actively cares about improving people’s lives.
Outside of work, I enjoy DIY projects and going to the gym. Both help me stay active and creative which gives me a great work life balance.