Review from Carol A (Daughter of Resident) published on 2 January 2022
Submitted via Postal Card • Report

Overall Experience

Since my father has been a resident of Darlington Court I cannot express my appreciation to all the carers and support team. Being end of life but still having full cognitive function has been emotional and the support and care have been fantastic. What a great team. Thank you.

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Review from Gill S (Daughter of Resident) published on 20 October 2021
Submitted via Website • Report

Overall Experience

My father was in hospital and had become increasingly frail so his old care home did not feel they could take him back. We had to quickly find somewhere to take Dad that could provide dementia and nursing care. The staff at Darlington Court were extremely helpful and understanding and we organised his

discharge to the home in a matter of days. Unfortunately, due to Covid, he needed to isolate when he arrived so we were not able to visit however the staff soon realised he was on 'end of life' care and enabled both my sister and I to visit around our holidays. We were both there together when we were called to say that he was nearing the end of his days which was so important to us. Sadly Dad was only at Darlington Court for nine days so we were not able to give a review in more depth. However, what we saw was that the care he had seemed good and the staff were all kind to both Dad and us at a difficult time.

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Review from Elizabeth D (Daughter of Resident) published on 1 September 2021
Submitted via Website • Report

Overall Experience

Our mum received very good care at Darlington Court for almost two years. The care team are kind and attentive and create a safe world for those, like Mum, who are living with the confusions of dementia. Carers were patient and looked after residents with good humour. The food always looked really appetising

and everywhere always looked clean and cared for. Pre-Covid there was a range of activities for residents both provided by the carers and outside entertainers. We only moved Mum so she could be with her sister who had sadly had a stroke. We are grateful to all at Darlington Court for taking care of Mum all through Covid, at a time when we could hardly see her, it was a comfort to know she was in good hands.

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Review from Ian R (Son of Resident) published on 19 August 2021
Submitted via Website • Report

Overall Experience

My mother received nursing care for three months while staying at Darlington Court Care Home. Aged 96 years, my mother had become extremely frail physically and she had become mentally damaged following suffering from a stroke in January 2021.
My mother was very happy with her time spent at Darlington

Court.
I found all the staff very helpful, giving professional care and extremely open to questions.

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Review from Kathleen W (Daughter of Resident) published on 21 June 2021
Submitted via Website • Report

Overall Experience

From being withdrawn and hardly talking a few months ago, Mum is now very responsive, chatty and happy due to the care and encouragement of all the staff.
She is eating far better and is appreciating all that the different staff members do for her, from making sure she is happy with the menu (different

allergies) to carefully brushing her hair. It's the little things that have made such a difference to her.
She often tells me, that nurse is lovely she does x, y, z.
It has been so hard on both residents and relatives this last year, but everyone here has tried to make things easier by video calls and, when allowed, visits.
Nothing seems like too much trouble, I am so pleased Mum is cared for here.
I would highly recommend it.

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Review from Sue N (Daughter-in-law of Resident) published on 9 March 2021
Submitted via Website • Report

Overall Experience

My husband and I would like to express our thanks to all the staff, for my father-in-law, excellent care he has received for the last 2 years. He sadly passed away yesterday, everyone was kind and caring.

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Review from P M (Partner of Resident) published on 2 September 2020
Submitted via Postal Card • Report

Overall Experience

Very happy - no complaints.

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Review from Andy P (Son of Resident) published on 14 August 2020
Submitted via Website • Report

Overall Experience

The last time I saw Mum was the day she arrived at Darlington Court, nearly four weeks ago. At that point she’d just spent three weeks in hospital and because of the effects of Alzheimer's disease, she was understandably confused and bewildered following the move to Darlington Court.
When we visited,

my wife and I could not believe how much Mum had improved in those four weeks; “transformed” as my wife put it!
She has clearly settled in very well and during our 30-minute visit was happy and relaxed, with no sign of the aggression we have witnessed at home in recent months.
Mum commented on how friendly everybody is – staff and residents alike – and this was apparent to us also. There was a lovely, happy atmosphere.
Mum is willingly joining in with the activities and is enjoying her food. Her hair also looked lovely.
We are grateful to all the team at Darlington Court for the wonderful care they are giving mum and for making such a difference to her quality of life.

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Review from Melanie B (Daughter of Resident) published on 12 August 2020
Submitted via Postal Card • Report

Overall Experience

All the staff at Darlington Court have been exemplary and have kept all residents safe from COVID so far this year. They are kind, knowledgable, professional and I have 100% confidence that they act in the best interests of my dad. Thank you, everyone!

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Review from Patricia T (Friend of Resident) published on 11 August 2020
Submitted via Postal Card • Report

Overall Experience

Due to current restrictions, it is impossible to answer all questions. My friend's solicitor has Power of Attorney. However, she and I speak at least 3 times a day on the telephone. Life is not easy and we both have many problems. I know from what she tells me and from the attitude of the staff that

I speak to that she is well cared for. I have visited 3 times recently and the routine has been most efficient and the weather kind! She is (in my opinion) a fussy eater but she often tells me she has enjoyed a meal. This morning she is waiting for her hair to be washed and earlier in the week the podiatrist attended. She was very pleased with the result. I have no idea how much all this is costing her. Thank you all for being there during these difficult times.

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Review from D B (Daughter of Resident) published on 7 August 2020
Submitted via Postal Card • Report

Overall Experience

Heartfelt thanks to the team at Darlington Court who always provide exemplary care for the residents. Special thanks to the carer who supports my mum with Skype and my first visit after 17-lockdown weeks - she shows genuine affection and care for my mum and always relays what I say accurately and with

good humour as Mum doesn't always hear me. Thank you!

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Review from Jo (Daughter of Resident) published on 3 February 2020
Submitted via Website • Report

Overall Experience

Mother has been a resident now for nearly a year. The immediate change in her on settling in was astonishing, despite her resistance to move there, she ate better, was free from fear, isolation, no more risk of locking herself in or out. She enjoys being waited on, having her feet and hands attended

to, getting her hair done all in walking distance of her lovely big room, in which she has some of her own furniture, pictures on the wall and photographs and books. She gets her newspaper delivered every Sunday. Darlington staff are great, always welcoming, never too busy to assist, keep us informed, answer emails promptly and even enabled Mother to have a buffet lunch for a group she belonged to so they could award her a long service medal.
The building is clean and fresh, plenty of privacy and completely secure in an unobtrusive way. I am so relieved that she is safe, cared for and has company. The staff respect her wishes where possible.

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Review from S S (Wife of Resident) published on 21 January 2020
Submitted via Postal Card • Report

Overall Experience

I feel I'm not satisfied with my husband's care. I feel there is not enough encouragement given to his personal care. I have felt unwelcomed when sitting with my husband in the evening. I felt that I was in the way.

Reply from Samantha Debenham, Personal Assistant at Darlington Court

Thank you for taking the time to submit your feedback. We work hard at Darlington Court not only to make sure residents are given the best of care but also that the home is always warm and welcoming for any visitors, especially family members. I understand that the home manager has some time to speak with you directly about your worries and I am sure she will be able to allay your concerns and make sure you always feel comfortable in future, but of course please always feel free to speak to the home manager or a member of the senior care team at any time if there’s anything we can do to help.

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Review from M L (Cousin of Resident) published on 14 October 2019
Submitted via Postal Card • Report

Overall Experience

Well cared for. Great to see that she settled in well and was happy. Staff very caring.

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Review from Deborah S (Power of Attorney of Resident) published on 17 September 2019
Submitted via Website • Report

Overall Experience

I found all staff very professional and helpful in a stressful situation and would thoroughly recommend them to anyone. We were only involved with Darlington Court for a few hours.

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Review from J P (Son of Resident) published on 9 August 2019
Submitted via Postal Card • Report

Overall Experience

Generally very happy with the care my mother receives.

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Review from Lyn P (Daughter of Resident) published on 30 July 2019
Submitted via Website • Report

Overall Experience

Staff all very friendly and supportive. A nice light, bright building with several lounges and public rooms. Always smells fresh and clean. Surrounding gardens are a pleasure to sit out in on sunny days.

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Review from D R (Daughter of Resident) published on 30 July 2019
Submitted via Postal Card • Report

Overall Experience

Staff are caring, professional, compassionate and supportive in all they do. Activities for residents are wonderful, they have something happening nearly every day and we are encouraged to join in. The manager takes time to discuss issues and answers our questions.
Mum's room is always clean and tidy

and this is reflected in all other areas we use when outside in the garden. Staff constantly monitor residents to ensure they are comfortable, shaded from strong sun and provided with frequent fluids to drink.
Mum has been a resident for seven years and is very happy and appreciates all they do to help and care for her.

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Review from MLA (Daughter of Resident) published on 19 June 2019
Submitted via Website • Report

Overall Experience

Darlington Court is a good care/nursing home - the staff are great - very friendly, patient, kind and caring. My mum is looked after very well

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Review from Jane C (Daughter of Resident) published on 28 May 2019
Submitted via Postal Card • Report

Overall Experience

My mother moved into Darlington Court in August 2018. It is the best move Mum could have made. The care and attention to detail are second to none and the activities are suitable for all residents. I never have to worry about Mum because I trust the team 100%. I was disappointed to read the recent CQC

report. The inspectors are only in the home a number of hours and make their report based on a short visit, whereas I spend several hours every week in the home and would give the home an outstanding result.

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Darlington Court

Care Provided by Darlington Court

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Funding & Fees Guide for Darlington Court

Facilities