Donnington House

12 Birdham Road, Chichester PO19 8TE
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9.9 45 Reviews
  • Donnington House, Chichester
Donnington House is dedicated to both residential and nursing care, offering peace of mind to adults with care needs and their loved ones thanks to a skilled and compassionate team.

A warm and friendly interior is ideal for a relaxing daily lifestyle, while qualified carers who get to know each individual's needs are available throughout the day and night.

Rooms are tastefully furnished and residents with mobility issues have the benefit of up-to-date care technology, such as electronic profiling beds. The gardens are fully-wheelchair accessible and the home is accredited under the Gold Standards Framework.

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Care Provided by Donnington House

  • Primary Care Categories
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 28 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Cancer Care
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Owner
  • Donnington House Care Home Ltd
  • Person in charge
  • Sophie Lafferty (Manager)
  • Admission Criteria
    • Residents are required to have a link with Chichester
    • Ages 65+
  • Room Information
    • Single Rooms (28)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2009
    • Number of floors: 2

Funding & Fees Guide for Donnington House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,323 – £1,589
    • Self-Funded Nursing Care £1,323 – £1,589
    • RESPITE Self-Funded Residential Care £1,423 – £1,689
    • RESPITE Self-Funded Nursing Care £1,423 – £1,689

  • All costs included in the weekly room fee except for addition services provided by external partners such as hairdresser, chiropody, newspapers etc.
    Any room can be funded by the local authority or CHC with a third party top up
    We allocate 5 rooms that are priced at the local authority nursing rate that do not require a top up
  • (these prices are only a guideline, please contact Donnington House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • No restrictions to visiting hours


Donnington House Reviews (45)

Total of 45, showing 1-20
9.9

Donnington House has a Review Score of 9.9 (9.876) out of 10, based on 37 reviews in the last 2 years. Over all time Donnington House has 45 reviews.

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Review from S B (Daughter of Resident) published on 1 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum came to Donnington house in November 24. From the start, my mum has had outstanding care. I can see that my mum is clearly well cared for. She's the happiest she's been for a long time. I would like to say a special thank you to her Senior Lead. She has spent a lot of one-on-one time with mum,
getting her mobility back. Mum can now walk with assistance. I never thought she'd be able to do this. Her Senior Lead and the staff are a credit to Donnington House. The variety of entertainment, food and care make this home feel like home.

Reply from Samantha Saunders Lane, Business Manager at Donnington House

We are so happy with the care your mum has received, and we have seen a great improvement in your mum's mobility. we are really happy that your mum is happy at Donnington House.


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Review from Brian L (Husband of Resident) published on 26 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When I was first looking at nursing homes for my wife, I was stuck by the very friendly and easy going atmosphere, at Donnington House. My wife has been in residence at Donnington for the last six months, and my first impressions of Donnington, have not changed! I have found the staff to be very friendly
and very professional. The care my wife has had during her time here has been very good. Visitors are always welcome and are invited to dine with the residents, if you are there during lunchtime. I have to say the food is very good, with a good choice from the menu. There always seems to be some sort of activity organised during the morning for residents.
The good weather of the last week has also allowed me to take my wife out to the garden, and enjoy the sunshine. We are looking forward to seeing the garden(s) in full bloom, in the coming months. Anyone looking for a nursing home for a loved one, I can not recommend Donnington house more highly enough!

Reply from Samantha Saunders Lane, Business Manager at Donnington House

We are so happy that you feel that you made the right choice for your wife, thankyou for your honest review


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Review from E H (Granddaughter of Resident) published on 18 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My granny joined Donnington House in December 2024, she had her first stroke in 2020, which affected her speech then a few more after that affected her leg mobility. Donnington House has pushed her and been so patient, my granny wouldn't be doing half the stuff she does now if it wasn't for the loving,
kind staff. I haven't seen my granny this happy in a long time which is all thanks to Donnington house, they have given her a better quality of life and something to wake up to! Not just that but the activities they do really make a difference and gives our loved ones something to talk about and genuinely smile (my granny loves the musician who comes in)

Reply from Sophie Lafferty, Business Manager at Donnington House

Thank you very much for taking the time to submit a review. It is so rewarding to hear that we are supporting our residents and their families and making a positive difference.


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Review from Alison G (Niece of Resident) published on 30 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has been resident at Donnington House for some months and we have been very impressed with the care she has been given. My mum visits regularly and she tells me that the staff are all very friendly and helpful. My aunt's physical health has improved since she became a resident at Donnington
House which gives us all peace of mind that she is very well cared for. There are lots of things going on in the home and I believe that she particularly enjoys the musical sessions and the visiting animals. We couldn't be more pleased.

Reply from Samantha Saunders Lane, Business Manager at Donnington House

Thank you for your lovely review and we are pleased that your aunt has received the care that you had hoped for, we have a varied activity programme that tries to meets all residents likes and interests, and we are pleased that your aunt enjoys the activities we offer.


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Review from C G (Relative of Resident) published on 28 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Donnington House is a lovely care home the residents seem very happy and content at the home.The staff are extremely friendly and helpful. The rooms are a lovely size and very clean the nursing home is extremely clean and tidy. I couldn't fault the food it's lovely especially the cakes absolutely delicious.The
staff management keep you updated on everything there's lots of activities so the residents never get chance to be bored they also have activities in the hall just down the road which the staff can take them overall it's just a lovely home with a caring atmosphere.

Reply from Samantha Saunders Lane, Business Manager at Donnington House

Thank you for the lovely review we strive to deliver a homely/professional approach and feel that we have accomplished this with your lovely remarks.


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Review from Gary L (Son of Resident) published on 8 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My family and I viewed five other care homes in the area and we were so impressed with the professionalism, care and enthusiasm of all the staff at Donnington House that truly convinced us to enrol our very loved mother into this care home. She has resided there for about a year now and we all agree
there is nowhere else we would like her to be. So a big thank you to all the staff and management for the service you provide, as my mother can be a handful!

Reply from Samantha Saunders Lane, Business Manager at Donnington House

I am so pleased that you are happy with the choice you made for your mum


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Review from Rosemary R (Niece of Resident) published on 1 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt was quite poorly when she reluctantly agreed to come into Donnington House because she was living alone and unable to care properly for herself. Her carer was a great help and found the Donnington House for us. It was a matter of great concern to me that she should be somewhere nice, clean and
where the staff would treat her well. The Donnington House was all of these and the food always looked fabulous! My aunt went home for a short while before being readmitted, she was better, but not well enough to leave and regretted doing so, so when it was suggested she should return and there was a room she was really pleased. She stayed a further 4 or 5 weeks enabling her to recover enough to go home. When she finally returned home, she was sorry to leave because she had had such good care, but wanted her own home again. I am very grateful to the staff for their kindness and gentleness. I am immensely grateful for a lovely place for my aunt to be in, I recommend it!

Reply from Samantha Saunders Lane, Business Manager at Donnington House

Thank you for your lovely review. It was lovely to meet your aunt and yourself, we are pleased that you were happy with the care that your aunt received.


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Review from M H (Wife of Resident) published on 25 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I had to move my husband from a care home as I was unhappy with the care home that he had been in for 3 weeks.
I was also in the same care home for 2 weeks and was able to observe his care or lack of.
I was happily able to move him to Donnington House where the care was so much more caring and the
food was so much better.
He was so much happier there.

Reply from Samantha Saunders Lane, Business Manager at Donnington House

Thank you for your review we are happy we met your husband's needs and that he was happier and more comfortable at Donnington House.


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Review from Jeff A (Son of Resident) published on 24 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff at Donnington House could not have been more caring and welcoming to my mother. Her 95th birthday, just three days after admission, was made very special by the effort the staff put in. Below is the note I sent to the manager which says it all.
My Mum and all the family wanted to say
a huge thank you to you and your staff for such a lovely party. The effort that went into arranging everything was greatly appreciated and Mum was particularly pleased and grateful. The cake was delicious and the carer, who brought the trolley in, was brilliant and very kind.
Please pass on our heartfelt thanks to everyone for making it such a special occasion.

Reply from Samantha Saunders Lane, Business Manager at Donnington House

Thank you for your lovely review, we do try to ensure that every resident's birthday is a special occasion, we are glad that you liked the cake that our chef makes fresh on the day of resident's birthdays.


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Review from Alison D (Daughter of Resident) published on 12 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Everyone at Donnongton House - the management, nurses, carers, housekeeping and catering treated my father with the utmost kindness during the final six months of his life. All his nursing and personal needs were met with professionalism, empathy and compassion. Donnington House liaised closely with
the GP surgery, so medicines were swiftly prescribed and administered. Thank you to everyone concerned.

Reply from Samantha Saunders Lane, Business Manager at Donnington House

It has been a pleasure caring for your father, he is such a gentleman and a lovely man.


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Review from L R (Wife of Resident) published on 6 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Donnington House is head and shoulders above other care homes my husband has used for respite. The level of nursing care is excellent, and an outstanding feature of the Home is the unfailingly warm welcome I ( and our little Westie) receive from the staff when we visit. My husband loves the food, especially
the puddings!

Reply from Samantha Saunders Lane, Business Manager at Donnington House

Thank you so much for your lovely review, we are so happy that you & your husband are pleased with the care that your husband has received and will continue to use our home for further respite stays.


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Review from C D (Sister of Resident) published on 5 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister was in a care home but after a spell in hospital was unable to return there because of her nursing needs. My husband and I visited Donnington House to see if they had any vacancies as we had heard good reports about it. We were very impressed with our visit, and arrangements were made for
my sister to move there. The staff have been brilliant and very patient dealing with my sister and her needs which are many with care and humour, and we are very grateful to them all.

Reply from Samantha Saunders Lane, Business Manager at Donnington House

We are glad your sister's needs are being met, thank you for your lovely review.


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Review from Tracey L (Daughter of Resident) published on 25 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum went into Donnington House in November 2023 for respite to start with and is now a permanent resident. Since being there she looks really well, and that is for us as a family, is due to the level of care she gets from the nurses, carers and the whole team at Donnington House. They are all committed
to the resident's welfare. They make my mum happy with their humour and sense of fun. They also have regular entertainment which my mum sometimes joins in. I wouldn't want my mum anywhere else. She's happy and that makes us happy. Me and my family are very grateful to Donnington House and the whole team there. We're so glad we decided for my mum to be there as we looked at others which didn't come close to Donnington House.

Reply from Samantha Saunders Lane, Business Manager at Donnington House

I am happy your mum and your family are pleased with the care that your mum receives and that the staff are able to show their sense of humour and fun side with residents and family.


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Review from K T (Brother-in-law of Resident) published on 8 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My relative was in Donnington House for the end weeks of her life. I can't thank them enough for the amazing care they gave her. Not only did they ensure she was kept comfortable but they also looked after us as a family. I highly recommend this care home, everyone is treated with dignity and respect.

Reply from Samantha Saunders Lane, Business Manager at Donnington House

We are pleased that you were happy with the care that was given to your relative and that your family were looked after as well.


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Review from L P (Daughter of Resident) published on 13 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My family and I have been incredibly impressed with the quality care that my dad receives at Donnington House. The staff are universally kind, welcoming and thoughtful in how they take care of him. The food is outstanding thank you, and the whole team are brilliant at treating him like a person, not
a patient or a customer. They have lots of banter with him and he enjoys that company. The manager is efficient, and accommodating and always makes time to discuss dads needs.

Reply from Samantha Saunders Lane, Business Manager at Donnington House

We are so happy that you are impressed with the care that your dad receives at the home. Thank you for your lovely review.


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Review from Joanne w (Wife of Resident) published on 16 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been with Donnington Care Home since February 2024, previously having had some respite there. I was invited to check over the place and was very pleasantly surprised by all aspects of the care and love shown to all clients and family. I cannot praise all the staff highly enough. Nothing
is too much trouble. My husband's needs are being met on all aspects. The chef and kitchen staff are only too willing to oblige my and my husband requests. Everyone is looked after on a very personal level. The cheery faces of all that care for my husband put my heart at peace. The activities organized for the clients are first class. I would recommend this care home to anyone looking for a placement where love kindness and care are their priorities.

Reply from Samantha Saunders Lane, Business Manager at Donnington House

We are so happy that the care and staff are meeting your expectations and that your husband is getting the care that he deserves.


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Review from B B (Daughter of Resident) published on 16 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are very friendly, polite and respectful and are well trained. Care to the residents is very good.
The food is excellent served hot and on time. All dietary and nutritional needs met.
Reception rooms and residents' rooms are kept clean. Housekeeping is very efficient.
The management
team are always available if you have any concerns.

Reply from Samantha Saunders Lane, Business Manager at Donnington House

Thank you for your kind words, we are pleased that you are happy with Donnington House.


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Review from C C (Wife of Resident) published on 23 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband spent 18 days respite to give me a break. He was well looked after. He had been unsettled in prior homes he stayed at and I was worried about how he would be but I shouldn’t have been. We both were welcomed so warmly and he was over joyed with the way he was looked after day and night. He
is a very complex case and he has no mobility and cannot see where he is going, but he was always looked after very very well by the staff. His needs were all looked after, nothing was too much trouble.
I had two lovely meals while he was being fed that had been cooked by the chef. Was such a treat for me.
The staff are very friendly and helpful. I had no concerns about leaving him there.
He told me that he wasn’t worried anymore about going into respite and would go back anytime, which for me was so good to hear, after our experiences, over the years.
I thank all the team at Donnington for their friendliness, making us feel welcome and for helping him feel happy and not worried anymore.

Reply from Samantha Saunders Lane, Business Manager at Donnington House

Thank you for your review, we are very pleased that your husband was comfortable and happy staying within Donnington House, we look forward to welcoming him again.


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Review from G E (Niece of Resident) published on 4 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We can't recommend Donnington House more highly.
The care here is exceptional and it feels like an extension of family. We moved our uncle down to the area when his former care home in another area closed and the team at Donnington have been beyond brilliant in keeping him calm and happy even in his
final days. We are so grateful to you all.

Reply from Samantha Saunders Lane, Business Manager at Donnington House

We are pleased that you are happy with the care that your uncle received from Donnington House, we do try and make it a personal warm experience for all our residents, families and friends


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Review from D H (Son of Resident) published on 15 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Donnington House since January 2023. We enquired about availability when my mother asked about having some respite care in December 2022. Donnington House's assessment was prompt, courteous and careful and they offered assistance. My mother was welcomed on the 27th of
December with grace and care, during her pleasant three-week stay she chose to remain at Donnington House. She has welcomed conversations and friendships from all the staff who care for her with her increasing disability following two TIA's The staff's concern and sadness at Mum's growing disability was self-evident and very touching to her family.

Reply from Samantha Saunders Lane, Business Manager at Donnington House

Thankyou for your lovely review, we are very pleased that you are satisfied with the care that you mother is receiving at Donnington House.


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Current Review Score: 9.9 (9.876)

Overview of Review Score

The Review Score of 9.9 (9.876) out of 10 for Donnington House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 37 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 37 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.876 for Donnington House is calculated as follows: ( (385 Excellents x 5) + (50 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 437 Ratings = 4.876

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Donnington House is based on 37 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 28 registered maximum number of service users is 5.6, which has been reached with 37 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 20 Oct 2022

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (3)

Sophie

Sophie Lafferty

Job Title: Manager

Joined: 2021

Hello, my name is Sophie, and I am delighted to be the Registered Manager at Donnington House.


After having my son at the age of 40 I decided that I want to work for a business with a philosophy and standards that I truly believed in, and one that genuinely made a difference to improve the quality of life for people in my community. Donnington House, which is a non-profit charity organisation that truly puts care of the elderly at the heart of everything it delivers, was a perfect fit.
Donnington House provides its residents with a relaxed, safe, and homely environment in which their care, well-being and comfort are of paramount importance.


The staffing team strive to preserve and maintain the dignity, individuality, and privacy of all the residents within a warm and caring atmosphere and are sensitive to the resident’s changing needs.

Such needs may be medical, cultural, psychological, spiritual, emotional, and social. Residents are encouraged to participate in the development of their plan in care in which the involvement of family and friends is always valued.


I previously worked in the very profit and commercial led sector of retail for over 15 years where I held the role of Head of Retail for a market leading brand. I started working at Donnington House as the Business Manager and simply fell in love with the culture of the home. I retrained, immersed myself in the care industry and was interviewed by the Care Quality Commission and the Board of Trustees at Donnington House which led to my promotion as Registered Manager in 2022.
I aim to ensure that Donnington House is a home from home for our resident’s.


All staff within the Home are appropriately qualified to deliver the highest standards of care. A continuous training programme is implemented to ensure that standards are maintained in line with the developments in care practices and laid down in legislation, regulations, and the Care Quality Commission guidelines.


Samantha

Samantha Saunders Lane

Job Title: Business Manager

Joined: 2022

I joined Donnington House as an administrator, the moment I walked in to Donnington it felt welcoming, friendly and homely. I was promoted to Business Manager in 2022 and I love my role, I am front of house and get to meet residents families and friends and have a great rapport with them.
I feel that I am approachable for the staff to come and see me if they encounter any problems. I love seeing the residents taking part in various activities that the home offers and just having a general chat with them and listening to them talk about there lives.


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Tracy Kirtlan

Job Title: Senior Care Practitioner

Joined: 2011

I have worked within the care sector for 33 years in various settings including Bognor War Memorial Hospital and as a Field Care Supervisor in the community. I joined The Donnington House team in 2007 which provides a high standard of support and care for up to 28 elderly residents.


Donnington House has supported me with excellent training opportunities, achieving a Level 3 in Health and Social Care in October 2013. I then became a Moving and Handling advisor providing in-house training to all staff. In 2018 I was supported by the nursing team to achieve a Level 4 Diploma in Adult Social Care and became qualified to support the nursing team with administering medication.


In January 2022 I was promoted under a new manager to Senior Care Practitioner. I now lead and support the care team through an extensive training programme which includes the 15 standards of care as set out in The Care Certificate, providing the knowledge and understanding to be able to promote and provide high quality, individualised person-centred care in safe comfortable surroundings.


As part of my job role, I lead the care team to ensure every resident has their wishes, needs and preferences met in a dignified and respectful way, following all core values of Donnington House.


I have always enjoyed my job role at Donnington House and always feel well supported. I believe the care and support we provide are more personalised as it is an independent, not-for-profit charity-run home where people matter.


Frequently Asked Questions about Donnington House

What types of Care is Donnington House registered for?

Older Person Care, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Donnington House provide?

Palliative Care, Convalescent Care & Own GP if required are other types of care provided.

How many Rooms does Donnington House have?

There are 28 Single Rooms.

What are the Facilities & Services at Donnington House?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Donnington House to the centre of Chichester?

1.1 mile(s) as the crow flies, distance by road may be significantly further.