Donnington House

12 Birdham Road, Chichester PO19 8TE
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9.9 46 Reviews
  • Donnington House, Chichester
Donnington House is dedicated to both residential and nursing care, offering peace of mind to adults with care needs and their loved ones thanks to a skilled and compassionate team.

A warm and friendly interior is ideal for a relaxing daily lifestyle, while qualified carers who get to know each individual's needs are available throughout the day and night.

Rooms are tastefully furnished and residents with mobility issues have the benefit of up-to-date care technology, such as electronic profiling beds. The gardens are fully-wheelchair accessible and the home is accredited under the Gold Standards Framework.

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Care Provided by Donnington House

  • Primary Care Categories
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 28 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Cancer Care
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Owner
  • Donnington House Care Home Ltd
  • Person in charge
  • Sophie Lafferty (Manager)
  • Admission Criteria
    • Residents are required to have a link with Chichester
    • Ages 65+
  • Room Information
    • Single Rooms (28)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2009
    • Number of floors: 2

Funding & Fees Guide for Donnington House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,323 – £1,589
    • Self-Funded Nursing Care £1,323 – £1,589
    • RESPITE Self-Funded Residential Care £1,423 – £1,689
    • RESPITE Self-Funded Nursing Care £1,423 – £1,689

  • All costs included in the weekly room fee except for addition services provided by external partners such as hairdresser, chiropody, newspapers etc.
    Any room can be funded by the local authority or CHC with a third party top up
    We allocate 5 rooms that are priced at the local authority nursing rate that do not require a top up
  • (these prices are only a guideline, please contact Donnington House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • No restrictions to visiting hours


Donnington House Reviews (46)

Total of 46, showing 21-40
9.9

Donnington House has a Review Score of 9.9 (9.877) out of 10, based on 38 reviews in the last 2 years. Over all time Donnington House has 46 reviews.

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Review from D H (Son of Resident) published on 15 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Donnington House since January 2023. We enquired about availability when my mother asked about having some respite care in December 2022. Donnington House's assessment was prompt, courteous and careful and they offered assistance. My mother was welcomed on the 27th of
December with grace and care, during her pleasant three-week stay she chose to remain at Donnington House. She has welcomed conversations and friendships from all the staff who care for her with her increasing disability following two TIA's The staff's concern and sadness at Mum's growing disability was self-evident and very touching to her family.

Reply from Samantha Saunders Lane, Business Manager at Donnington House

Thankyou for your lovely review, we are very pleased that you are satisfied with the care that you mother is receiving at Donnington House.


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Review from Ricky C (Nephew of Resident) published on 6 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle was placed in Donnington House around eight months ago, when he went in he was very distressed and apprehensive, but due to the nice homely feel and the excellent staff and care, he absolutely loves it and states he wouldn’t want to be anywhere else as this is his home! This makes such a difference
to us as a family to know he enjoys where he lives and that he is getting the very best care 24/7, so thank you to all the staff at Donnington House! Not all heroes were capes! Thank you.

Reply from Samantha Saunders Lane, Business Manager at Donnington House

Thankyou for your review and we are very pleased your uncle is happy to be in Donnington House


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Review from K L (Daughter of Resident) published on 8 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A heartfelt way to let others know of the very best care home, Donnington House. You need look no further to find an outstanding home for your loved one. All the staff, and there are many at all times, were compassionate, kind, thoughtful and understanding of Mum's needs. Always with respect and dignity,
they met requests, where possible, and always kept us informed of what was going on.
Comfortable, compassionate, understandings of needs, good pain relief and care/hygiene, attention to detail, happy and homely atmosphere, beautiful scenic gardens, fabulous home-cooked food and assistance when dining, if required, but never rushed. Great activities and very clean, lovely rooms. All the staff at Donnington House, not only outstanding, but exceptional.

Reply from Samantha Saunders Lane, Business Manager at Donnington House

Thank you for your lovely, kind review. It was a pleasure to get to know your mum and all of your family. We are pleased that we met all your mum's needs and that you wee happy with the way your mum was cared for by all at Donnington House.


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Review from Jim T (Son of Resident) published on 6 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mother has received excellent care at Donnington House. Nothing was too much trouble and all staff were very helpful. Would recommend highly Donnington House.

Reply from Samantha Saunders Lane, Business Manager at Donnington House

Thank you for your review it was a pleasure getting to know you and your family and we are pleased that your mum was able to go to her new house confidently after her stay with us.


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Review from P M (Friend of Resident) published on 1 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Compassionate, caring, understanding, considerate, kind and welcoming. This is just some of what I experienced whilst visiting a friend who was a resident at Donnington House for a number of years.
Experienced staff that work together as a team and have time to listen. There is an immediate sense
of being in a homely and safe environment. So important for family and friends to know. The staff also always find time to talk to visitors about any concerns or questions they may have.
Lovely well well-maintained private gardens for residents. In-house activities are offered to those who would like to participate, together with regular outside entertainment who come in to visit.
The meals provided are really great. Catering for individual needs or requests. Nothing is too much trouble, and all provided by the top chefs and their hard-working team.
All in all - the best place to be if you or a loved one may require excellent care, short or long-term.

Reply from Samantha Saunders Lane, Business Manager at Donnington House

Thank you for your kind review, we are happy you are satisfied with the care that your friend received and that you have had a positive experience at the home.


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Review from B A (Son of Resident) published on 11 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother was a resident here for the last few months of her life. We were so glad we chose Donnington House following a disappointing experience at another care home in the area. The staff were fantastic and provided excellent care, giving mum every opportunity to make the most of her situation despite
her declining health. We were never in any doubt that she was receiving the very best care possible, and we were kept updated if there were any issues or concerns. In addition, the social side is well catered for, with a range of activities the residents can take part in collectively or individually, depending on their ability and preference. They really do make sure people aren’t excluded or isolated. We were particularly grateful to be able to use the conservatory for a family occasion, and provided with a wonderful lunch and cake. It’s hard to overstate the difference that Donnington House and its kind, caring staff made for mum and our family in the last stages of her life.

Reply from Samantha Saunders Lane, Business Manager at Donnington House

It was a pleasure caring for your mum and lovely to meet you and your brother, thank you for the lovely review.


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Review from Lisa S (Daughter of Resident) published on 4 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Donnington House is highly recommended. Very kind and caring staff, always there to help no matter what. They go above and beyond. Couldn't of asked for a better place for my dad to live, who is extremely happy. Knowing that he is cared for by this home takes the worry out of his care.

Reply from Samantha Saunders Lane, Business Manager at Donnington House

We are so pleased that you are happy with the care your dad is receiving from us all at Donnington House. Thank you for taking the time to leave us a lovely review.


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Review from D B (Daughter of Resident) published on 28 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was at Donnington House for four years. Without a doubt, is the best care home that I have ever visited. The staff were always warm and friendly and went out of their way to make me feel included. During every visit I was able to talk to someone about my father and his well-being.
My father
had capacity right until the end of his life and said that there was nowhere that he would rather be. He felt very well looked after and was stimulated with regular conversations with his carers and trustees that visited him. He really enjoyed discussions about the birds outside on the bird table and his love of gardening. His carers were always kind, caring and empathetic. He had everything that he needed and the kitchen staff always provided strawberries for his lunch, which he adored.
I always felt that he was safe and extremely well cared for. During his end-of-life care the staff explained everything to us and were very sensitive to Dad's and my family's needs.

Reply from Samantha Saunders Lane, Business Manager at Donnington House

Thank you so much for your lovely review, it was a privilege looking after your father and he is very much missed by all at Donnington.


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Review from Jennifer R (Daughter of Resident) published on 14 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother spent two weeks of respite at Donnington House after coming out of hospital and before returning home. I can not speak highly enough of the home, it is the friendliest and most caring place any family could wish for. Whilst I visited every day I observed how every resident was treated with
dignity and as an individual. It seemed all the staff knew all their little habits and anticipated needs. I too was treated very warmly and enjoyed some lovely lunches with my mother.
The relationship between the staff also appeared excellent making it feel like a happy place. I have only given the rooms four stars but I know that if a permanent resident, they can be made more personal.

Reply from Samantha Saunders Lane, Business Manager at Donnington House

Thank you for your kind review, we are glad you were happy with the care your mother received and hope that we helped her recover ready to go back home.


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Review from Michelle T (Cousin of Resident) published on 14 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Donnington House is perfect for our family member. The staff are caring and attentive, the food is tasty and varied, we have eaten there with our relative on several occasions. The open visiting policy is very helpful for us as we don’t live in the local area. The building itself may be a little worn
and tired in places, but this in no way detracts from the care received. To be honest, we and our family member prefer the homely environment to a hospital-like modern facility. The activities and entertainment have been a welcome distraction at times, while our family member adjusts to residential living. The home is always fresh, warm and the gardens are lovely. We consider ourselves lucky to have secured a place at Donnington House. In the grand scheme of things, there is really nothing that warrants criticism, nursing care is a hard job and we thank everyone for looking after our cousin.

Reply from Samantha Saunders Lane, Business Manager at Donnington House

Thank you for your lovely, honest review, we are glad that your family member is receiving great care at Donnington House.


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Review from A B (Daughter of Resident) published on 14 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My father has been a resident at Donnington House for nearly three years. Throughout this time he has been treated with respect, dignity and total care by a professional team which has resulted in my father feeling safe and secure which is of paramount importance to me.

Reply from Samantha Saunders Lane, Business Manager at Donnington House

Thank you for your lovely honest review. We are so happy to hear that you are happy with the care that your family member receives at Donnington House.


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Review from M E (Son of Resident) published on 14 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident at Donnington House for four years. Her needs have increased since admission and she is now bed bound and highly dependent. Throughout her stay, her care has been of the highest standard and I feel fortunate that we found Donnington House when Mum needed care. I have never
had any cause for complaint or concern. The staff unfailingly do an excellent job.

Reply from Samantha Saunders Lane, Business Manager at Donnington House

Thank you for your review, we are glad to hear that you are happy with the care that your mum is receiving at Donnington House.


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Review from Brenda C (Regular Volunteer) published on 9 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit Donnington House once a month, as a priest, I take a Holy Communion service for the residents. I will also visit a resident's room to provide spiritual care if required. I am always treated with courtesy and the residents that like to attend my service are brought promptly to the lounge.
My
impression is that residents are well cared for and happy. They tell me about the activities they enjoy and how good the meals are. The staff are friendly and approachable.

Reply from Samantha Saunders Lane, Business Manager at Donnington House

Thank you for your lovely honest review we know that some of our residents like taking part in Holy Communion and Spiritual Guidance and we would welcome you at all times.


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Review from V C (Daughter of Resident) published on 8 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother's experience at Donnington House has been simply outstanding. We moved her in May 2020 and the improvement in her mental and physical health was transformative. In the last three years, she has received outstandingly good care. Kind attentive and 108% professional. All the Donnington House
staff deserve the Order of the British Empire. the food is Michelin star quality. Above all, as relatives, we are welcomed and supported. Donnington House is a gem. We feel blessed to have our mother there. Thank you!

Reply from Samantha Saunders Lane, Business Manager at Donnington House

Thank you for your amazing review, we strive to make all residents and their families feel at home and part of Donnington House, we are so happy to hear that Donnington House has had a positive impact on your mother's mental and physical health. And I can agree the food is amazing and so tasty.


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Review from J W (Friend of Resident) published on 7 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend became a resident almost two years ago. I have visited her once every week on different days and at different times. I've always found the staff friendly and helpful and very kind to my friend. Even when she went into hospital, two of the staff visited her. Even with Covid to contend with,
they did their best. The residents' special occasions are marked with love.

Reply from Samantha Saunders Lane, Business Manager at Donnington House

Thank you for your kind review, we do hope everyone who is visiting gets a warm welcome at Donnington House.


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Review from Sarah C (Regular Volunteer) published on 7 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been attending Donnington House for over a year now with my dog as part of the Pets as Therapy programme. I have found the home to be a very welcoming environment and all the staff I have met are very caring and friendly. The activity organiser has made us particularly welcome and my dog adores
her as she always has treats in her pocket. The residents all seem happy and comfortable. The whole place has a comfortable and homely feel. I would not hesitate to recommend Donnington House.

Reply from Samantha Saunders Lane, Business Manager at Donnington House

Thank you Sarah, the residents, staff and visitors look forward to the dog and yourself visiting and it always brings a smile to everyone's face when they see your dog.


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Review from William B (Son of Resident) published on 17 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother and father were both residents in Donnington House, my mother for over 11 years before she passed away in January 2023. Throughout their time in the home, they were both provided with loving care, respect and encouragement which went well beyond what could reasonably be expected. The commitment
of the staff during the Covid crisis, especially in its early stages, probably saved many lives. There is a special atmosphere at Donnington House, created by the brilliant staff, many of whom have worked there for a number of years and I would wholeheartedly recommend them to anybody.

Reply from Samantha Saunders Lane, Business Manager at Donnington House

It was an absolute pleasure to care for your mum and dad. It was also lovely building a relationship with you and your wife, all at Donnington House miss you all very much and wish you all the best


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Review from Rachel B (Daughter of Resident) published on 17 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After Mum living with us for 22 years, hearing from the hospital that a nursing home was now the only option, we were all incredibly sad and concerned about where Mum would go, how she would be, and how we as a family would cope.
Donnington House Care Home - we cannot thank and praise you all enough.
From the phone call to say you would be able to accommodate Mum, to your unfailing care, support and all round wonderfulness to Mum, we are so truly grateful to you all. Every single member of staff truly did their best for her and supported me and my family wholeheartedly through her admission to her passing, and we honestly could not have asked for any more from any of you. Communication was first class, and everyone was always cheerful, kind, honest, caring and supportive. I would highly recommend this amazing home and their team of wonderful people.

Reply from Samantha Saunders Lane, Business Manager at Donnington House

Thank you so much for your kind words, it means so much to us all.


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Review from D E (Daughter of Resident) published on 16 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Donningot House have been amazing during the pandemic and have taken every precaution to keep residents safe. They have remained cheerful and caring and shown support to their residents. Their care of my mother at the end of her life made all our lives better, and she was comfortable and
treated with care to the end.

Reply from Samantha Wadey, Business Manager at Donnington House

Dear Debra, thank you so much for your wonderful review. Mum is greatly missed.


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Review from David Y (Son of Resident) published on 19 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father went into Donnington House from the hospital for a month until he died in August. The staff at the home were fantastic, and nothing was a problem at any time. I would recommend them to anybody.

Reply from Samantha Wadey, Business Manager at Donnington House

Dear David,
Thank you so much for taking the time to review the home. And thank you for such a lovely review! We really appreciate it and it's a much-needed morale boost in these strange and difficult times.


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Current Review Score: 9.9 (9.877)

Overview of Review Score

The Review Score of 9.9 (9.877) out of 10 for Donnington House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 38 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 38 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.877 for Donnington House is calculated as follows: ( (395 Excellents x 5) + (51 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 448 Ratings = 4.877

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Donnington House is based on 38 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 28 registered maximum number of service users is 5.6, which has been reached with 38 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 20 Oct 2022

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (3)

Sophie

Sophie Lafferty

Job Title: Manager

Joined: 2021

Hello, my name is Sophie, and I am delighted to be the Registered Manager at Donnington House.


After having my son at the age of 40 I decided that I want to work for a business with a philosophy and standards that I truly believed in, and one that genuinely made a difference to improve the quality of life for people in my community. Donnington House, which is a non-profit charity organisation that truly puts care of the elderly at the heart of everything it delivers, was a perfect fit.
Donnington House provides its residents with a relaxed, safe, and homely environment in which their care, well-being and comfort are of paramount importance.


The staffing team strive to preserve and maintain the dignity, individuality, and privacy of all the residents within a warm and caring atmosphere and are sensitive to the resident’s changing needs.

Such needs may be medical, cultural, psychological, spiritual, emotional, and social. Residents are encouraged to participate in the development of their plan in care in which the involvement of family and friends is always valued.


I previously worked in the very profit and commercial led sector of retail for over 15 years where I held the role of Head of Retail for a market leading brand. I started working at Donnington House as the Business Manager and simply fell in love with the culture of the home. I retrained, immersed myself in the care industry and was interviewed by the Care Quality Commission and the Board of Trustees at Donnington House which led to my promotion as Registered Manager in 2022.
I aim to ensure that Donnington House is a home from home for our resident’s.


All staff within the Home are appropriately qualified to deliver the highest standards of care. A continuous training programme is implemented to ensure that standards are maintained in line with the developments in care practices and laid down in legislation, regulations, and the Care Quality Commission guidelines.


Samantha

Samantha Saunders Lane

Job Title: Business Manager

Joined: 2022

I joined Donnington House as an administrator, the moment I walked in to Donnington it felt welcoming, friendly and homely. I was promoted to Business Manager in 2022 and I love my role, I am front of house and get to meet residents families and friends and have a great rapport with them.
I feel that I am approachable for the staff to come and see me if they encounter any problems. I love seeing the residents taking part in various activities that the home offers and just having a general chat with them and listening to them talk about there lives.


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Tracy Kirtlan

Job Title: Senior Care Practitioner

Joined: 2011

I have worked within the care sector for 33 years in various settings including Bognor War Memorial Hospital and as a Field Care Supervisor in the community. I joined The Donnington House team in 2007 which provides a high standard of support and care for up to 28 elderly residents.


Donnington House has supported me with excellent training opportunities, achieving a Level 3 in Health and Social Care in October 2013. I then became a Moving and Handling advisor providing in-house training to all staff. In 2018 I was supported by the nursing team to achieve a Level 4 Diploma in Adult Social Care and became qualified to support the nursing team with administering medication.


In January 2022 I was promoted under a new manager to Senior Care Practitioner. I now lead and support the care team through an extensive training programme which includes the 15 standards of care as set out in The Care Certificate, providing the knowledge and understanding to be able to promote and provide high quality, individualised person-centred care in safe comfortable surroundings.


As part of my job role, I lead the care team to ensure every resident has their wishes, needs and preferences met in a dignified and respectful way, following all core values of Donnington House.


I have always enjoyed my job role at Donnington House and always feel well supported. I believe the care and support we provide are more personalised as it is an independent, not-for-profit charity-run home where people matter.