Eastridge Manor

Wineham Lane, Bolney, Haywards Heath RH17 5SD
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9.6 42 Reviews
  • Eastridge Manor, Haywards Heath
Eastridge Manor is a 52 bedded dual registered care home, providing excellent care to older adults who are experiencing any stage of dementia. Both residential and nursing care is offered in this rural retreat.

This stunning Georgian and Victorian Country House has had two modern extensions added and provides the highest standards of luxurious accommodation with highly trained staff. Significant investment has gone into modern equipment , overhead tracking , electric profile beds wet rooms and bathing rooms in this tranquil countryside position.

The manager and care teams are highly trained and dedicated ensuring each residents happiness and well-being.

The rooms are well appointed and offer every comfort and include a 24 hour call bell system providing both residents and families with peace of mind, large LED TV is in each room.

The home and gardens include private secure gardens with raised planters, fruit orchard and a beautiful landscaped grassed garden surrounding a large well stocked pond. All the outside areas have seating areas, paths for wheelchairs and a wooden summerhouse offering shelter and shade. All residents have access to the secure garden allowing fee passage to walk outside safely without supervision.

Communal areas include two large lounges with comfortable seating and large LED TV, an activities room , (activities range from a health focus with physio exercises to the more fun activities such as arts and crafts, baking, singing and dancing).   

Personal care is available 24 hours a day all year round. Visiting medical services include chiropodist, dentist, opticians and a weekly doctors round. There is a purpose built hairdressing salon.

A varied, well balanced menu is served using fresh produce from local suppliers. Special diets will always be catered for.

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Care Provided by Eastridge Manor

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 51 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Roella Marinas (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (51)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2022

Funding & Fees Guide for Eastridge Manor

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care up to £1,575
    • Self-Funded Residential Dementia Care up to £1,574
    • Self-Funded Nursing Care up to £1,575
    • Self-Funded Nursing Dementia Care up to £1,575
    • RESPITE Self-Funded Residential Care up to £1,575
    • RESPITE Self-Funded Residential Dementia Care up to £1,575
    • RESPITE Self-Funded Nursing Care up to £1,575
    • RESPITE Self-Funded Nursing Dementia Care up to £1,575

  • (These prices are only a guideline, please contact Eastridge Manor to find out the exact price for your requirements.) if FNC is awarded this will be deducted from the fees.
  • (these prices are only a guideline, please contact Eastridge Manor to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visiting welcome anytime.
    Well behaved family pets may be brought to visit.


    Regular activities and entertainers, to which visitors always welcome to attend, no invitation required.


  • Parking

  • Large on site car park


Eastridge Manor Reviews (42)

Total of 42, showing 21-40
9.6

Eastridge Manor has a Review Score of 9.6 (9.579) out of 10, based on 12 reviews in the last 2 years. Over all time Eastridge Manor has 42 reviews.

Overall Experience

  • 30
  • 11
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Date Published

42
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Review from Michael R (Son of Resident) published on 30 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother suffered from dementia from 91 and she was cared for by Eastridge Manor until her death aged 96 five years later. I visited her frequently up to the last 18 months when Covid intervened and I had to shield myself. Moving one's mother into care is a big step but I never once regretted the move
to Eastridge Manor. They were so kind and looked after her so well right up to the end. The staff there are lovely and it is always well staffed. I cannot fault the care she received and it was such a comfort during the Covid lockdowns to know she was being so well cared for and with such affection. It is a lovely place and my memories of my mother's last years are very happy ones. A huge thank you to all the staff there.

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Review from Tom W (Son of Resident) published on 30 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Nothing is too much trouble for Dad; he feels very much at home there and the staff really make him feel included, tailoring their approach to his needs and personality. When dealing with me, family members and friends, they are always completely caring, understanding and helpful. It’s a huge weight
off my mind knowing that Dad is cared for, receives attention and is occupied, which is something I’d struggle to do myself.

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Review from Russell M (Son of Resident) published on 19 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother spent four and a half years at Eastridge Manor and the standard of care she received was exemplary throughout her whole time there. Their particular strength is the quality of staff - professional, compassionate, infinitely patient and caring. We looked at a number of other homes and the initial
selection was based on what we perceived as the quality of the management, the setting and also some recommendations from friends who had parents there. What you come to appreciate over time is that the care your parent receives is almost entirely a function of the staff who work there which is hard to gauge on an initial visit. This is where Eastridge excels and I would thoroughly recommend it to anyone considering residential care for a loved one.

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Review from Jane F (Daughter of Resident) published on 10 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has recently moved to Eastridge Manor. I am very happy with the 'person-centred' care and attention he receives there. Staff are kind and helpful, treating residents in a dignified manner. The home and grounds are attractive and welcoming - a real home from home.

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Review from Amanda W (Daughter of Resident) published on 10 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On a recent visit, I was most impressed with the staff's attentive care for all the residents, not just my mum. They seem to know just what each individual resident likes and needs and tailor their care accordingly. The environment is always clean and to a high standard and the residents are encouraged
to be engaged and genuinely care for. I am so happy that my mum is one of these fortunate residents.

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Review from Claire H (Daughter of Resident) published on 9 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff here are caring and considerate of the residents. They are all polite and chatty when I visit. The home looks clean and inviting and has a happy atmosphere. The food looks and smells delicious. If anything happens ie a fall or similar, which is not often, I am informed straight away.

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Review from Geoff R (Son of Resident) published on 22 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very clean and tidy home. The staff are pleasant and always ready to please.

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Review from J G (Son of Resident) published on 14 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been a resident at Eastridge Manor for 7 months and she has settled into life at the home well. Caring for elderly patients, many of whom suffer from dementia, is difficult and the general standard of care has, in this context, been good. My mother is safe, secure and looked after by staff
who do seem to care for the residents. There are areas of potential improvement ie not sending residents unaccompanied to hospital if emergency care is required.

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Review from G W (Daughter of Resident) published on 20 June 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone is so caring and kind towards residents and relatives. We cannot fault the high level of care our relative has received since arriving in January.

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Review from Graham W (Nephew of Resident) published on 13 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff have been approachable and helpful. The Manager has been happy to listen to any questions and quick to ensure queries are answered and where appropriate, fully explained. However, some laundry, although named tagged, seems to go 'on holiday' as some skirts have taken up to 2 weeks to be returned.
Overall, the care of my aunt has been very good.

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Review from Jessica J (Daughter of Resident) published on 13 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good care. Deal well with difficult situations. Compassionate with patient and family. Clean and comfortable.

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Review from Shirley P (Wife of Resident) published on 11 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I would like to see more activities at the weekend as well as exercise for the more able-bodied, every day. Also visiting dogs would add interest. Food is good and appreciated. Sometimes difficult to locate a Carer for toilet help, especially weekends. Any anxieties are dealt with sympathetically and
helpfully and nursing staff are ready to deal with problems efficiently.

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Review from S H (Daughter of Resident) published on 10 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has settled well into Eastridge Manor and is well cared for. His individual needs are respected and encouragement given when necessary. The staff have all been caring and interested, enabling a recent family celebration to include Dad as well.

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Review from V-A D (Daughter of Resident) published on 9 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My parents have both been cared for at Eastridge Manor, each requiring different levels of care.
The home is extremely well run and the ratio of staff to resident is high which ensures that the care received is very good.
The staff, both management and carers, are kind and very caring and residents
are treated in a dignified manner.
The food is outstanding.
Eastridge Manor is also set in acres of land, which is very well looked after and we will look forward to using the gardens in the summer.

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Review from Douglas B (Husband of Resident) published on 9 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have always found that the care of my wife at Eastridge Manor has always been very good.

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Review from Margaret T (Wife of Resident) published on 9 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It gives me great peace of mind that my husband is receiving such great care and attention.
The staff are excellent and very caring.

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Review from A L (Stepdaughter of Resident) published on 2 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After visiting many care homes, I am so pleased to have found Eastridge Manor. My stepmother settled in well and the staff are very professional, helpful and welcoming.

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Review from K B (Daughter of Resident) published on 2 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The move from a residential home within the South Coast group was well organised at both homes with staff working together (and the director) in a professional and caring manner, not only for my mother but for members of the family.
Since moving to Eastridge Manor my mother has settled in a relatively
short period which is a credit to all the staff, irrespective of their role. Thank you.

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Review from Stephen G (Son of Resident) published on 24 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother has been a resident at Eastridge for some five years. The staff have always been caring, supportive and considerate to both my Mother and our family. I have been very impressed with the effort staff members make to ensure that we all feel welcome when we visit and that they are genuinely
interested in our feelings and any concerns we might have.
For our family, agreeing for my Mother to enter a nursing home was one of the most difficult and upsetting decisions we have had to make. We can leave Eastridge after our visits in the certain knowledge that she is safe, cared for and respected both as a resident and as part of the Eastridge community.

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Review from Andrew L (Son of Resident) published on 18 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When I was looking for a nursing home for my mother, I saw 9 other homes before I visited Eastridge Manor. I wish I had visited it earlier because it would have saved me a lot of time. My visit to check it out over 5 years ago went very well, nothing has changed (except refurbishment and a new lift.)
The staff were all very friendly and attentive and at the time I felt happy that my mother would be staying there. As she had a severe stroke, Mum has a number of healthcare needs and requires attention from the staff regularly each day. The carers always ensure that she is included in daily activities even though her input is minimal and I never feel anxious that the provision of her needs and care will be less than excellent. The information and contact that I receive is always timely, on a regular basis from the nursing and admin staff. My mother is happy, contented and cared for extremely well. I would recommend that anyone looking for a nursing home should visit Eastridge Manor.

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Current Review Score: 9.6 (9.579)

Overview of Review Score

The Review Score of 9.6 (9.579) out of 10 for Eastridge Manor is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.579 for Eastridge Manor is calculated as follows: ( (99 Excellents x 5) + (31 Goods x 4) + (5 Satisfactorys x 3) + (2 Poors x 2) + (3 Very Poors x 1) ) ÷ 140 Ratings = 4.579

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Eastridge Manor is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 51 registered maximum number of service users is 10.2, which has been reached with 11 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 15 Sep 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Meet the Team (1)

Roella

Roella Marinas

Job Title: Home Manager

Roella became the Manager in 2023, having worked at Eastridge Manor previously and after a successful spell as trainee manager