Outstanding caring and support from all members of the staff.
Morna N (Next of Kin)
The level of care and respect given to my brother is excellent.
Sue L (Sister of Resident)
All the staff provide an outstanding service and are now an extension of Mum’s family
Tina W (Daughter of Resident)
All Fees are subject to a full assessment by the care home
Additional parking next to the home.
Kings Lodge has a Review Score of 9.9 (9.913) out of 10, based on 21 reviews in the last 2 years. Over all time Kings Lodge has 143 reviews.
Review from Deborah E (Daughter of Resident) published on 27 January 2025
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Reply from Home Manager, Home Manager at Kings Lodge
Thank you for your lovely comments. We're delighted to hear that the care your mother receives at Kings Lodge has had such a positive impact on both of your lives. The care and services we deliver as a team to our residents and their loved ones is extremely important to us. Your feedback will be shared with the team.
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Review from H O (Daughter-in-law of Resident) published on 27 January 2025
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Reply from Home Manager, Home Manager at Kings Lodge
Thank you for taking the time to leave us such a fantastic review! It's wonderful to hear that your experience at Kings Lodge has been so positive and that the team has worked together to make your father-in-law's experience as comfortable and fulfilling as possible. I will pass on your kind comments to the whole team.
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Review from D B (Son of Resident) published on 14 January 2025
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Reply from Home Manager, Home Manager at Kings Lodge
On behalf of the team at Kings Lodge, we would like to express our sincere condolences to you and your family. We hope we made your father's stay as peaceful as possible. Thank you for your kind words, your comments will be passed on to the team.
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Review from Fiona S (Daughter of Resident) published on 24 December 2024
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Reply from Stuart Lamacraft, Marketing Assistant at Kings Lodge
Thank you so much for your kind words and for taking the time to share your heartfelt experience. It means the world to us to know that your Mother found strength, happiness, and love during her time at King's Lodge. We are deeply honoured to have been part of her journey and to have made a difference in her life. Providing compassionate and professional care, especially during such significant moments, is at the heart of everything we do. Your gratitude inspires us to continue striving for excellence in the care we provide. Thank you again for entrusting us with her care-it was truly a privilege.
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Review from Eileen B (Daughter of Resident) published on 23 September 2024
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Reply from Stuart Lamacraft, Marketing Assistant at Kings Lodge
Thank you for sharing your heartfelt feedback. We're deeply touched to know that our team at Kings Lodge was able to care for your father with compassion and dignity, both throughout his journey and during his final days. It means so much to us that we could provide comfort to both you and your father during such a difficult time. Your kind words are truly appreciated by our entire team.
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Review from Elizabeth T (Daughter of Resident) published on 30 July 2024
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Reply from Monika Jankauskaite, Digital Marketing Manager at Kings Lodge
Thank you so much for your wonderful feedback. We're thrilled to hear that your mother enjoyed her second respite at Kings Lodge and that she felt happy and well cared for. We look forward to welcoming her back for her next respite holiday. If you need anything in the meantime, please don't hesitate to reach out. Thank you again for your kind words and continued trust.
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Review from Morna N (Next of Kin) published on 29 July 2024
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Reply from Monika Jankauskaite, Digital Marketing Manager at Kings Lodge
Thank you so much for your kind words. We're thrilled to hear that the care and support your mother received from our team has had such a positive impact on her well-being and that she has settled into her new home so well!
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Review from Trevor B (Son of Resident) published on 26 April 2024
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Reply from Sydney Lyttleton, Marketing Assistant at Kings Lodge
Thank you sincerely for sharing your experience with Kings Lodge. We deeply appreciate your kind words and trust in us to care for your father. Despite the limitations and restrictions, our team worked tirelessly to ensure the well-being and engagement of all residents, adapting to the circumstances as best as possible. It brings us great comfort to know that your father received excellent care and support throughout his time with us. Providing compassionate and attentive care, particularly during such sensitive moments, is at the heart of what we do. Your praise means a lot to us and we're grateful for the opportunity to have been a part of your father's journey. If there's anything else we can do to support you and your family during this time, please don't hesitate to reach out.
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Review from Timothy H (Son of Resident) published on 26 April 2024
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Reply from Sydney Lyttleton, Marketing Assistant at Kings Lodge
Thank you for sharing your experience of Kings Lodge Nursing Home. It's heartening to hear that your mum has been receiving exceptional care during her nearly two years with us. We understand the challenges that come with Alzheimer's, and we're delighted to hear that your mum's experience has been very positive. Witnessing her becoming calmer and more engaged in activities is a testament to the nurturing environment our dedicated staff strive to create. Knowing that you can't visit as often as you'd like must be difficult, but please rest assured that your mum is surrounded by a team that not only cares for her but also genuinely enjoys her presence. If there's anything else we can do to support you and your family from afar, please don't hesitate to reach out. Your mum's well-being remains our top priority, and we're here to ensure she continues to receive the best possible care.
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Review from Sue L (Sister of Resident) published on 26 April 2024
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Reply from Sydney Lyttleton, Marketing Assistant at Kings Lodge
We're truly grateful for your thoughtful review of Kings Lodge. Providing exceptional care and respect to all our residents is paramount to us. We understand the challenges that can arise, and our team is trained to handle such situations with patience and positivity, ensuring the well-being of everyone in our care. It's heartwarming to hear that our carers' approach has made a positive difference for your brother. Their dedication to maintaining a supportive and nurturing environment, even in the face of difficulties, is a testament to their commitment to our residents' happiness and safety. Your recommendation means a great deal to us. We strive to create a place of safety, comfort, and good food for all our residents, and we're grateful for the opportunity to care for your brother. If there's anything else we can do to support you and your family, please don't hesitate to let us know.
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Review from G L (Sister of Resident) published on 23 April 2024
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Reply from Sydney Lyttleton, Marketing Assistant at Kings Lodge
Thank you for sharing your experience at Kings Lodge Nursing Home. We're grateful your sister has settled in well despite initial concerns. The well-being and happiness of our residents are our top priorities, and we're delighted that your sister feels safe, loved, and respected in our care. Our dedicated staff work tirelessly to create a nurturing and supportive environment where all residents can thrive, and it's wonderful to hear that your sister's stress has reduced and her happiness has increased since joining us. We strive to provide a wide range of activities tailored to the interests and abilities of our residents, and we're thrilled that your sister has found joy in these activities. Seeing our residents engaged and fulfilled brings us immense satisfaction, and we're grateful for the opportunity to provide meaningful experiences for your sister. Please know that our team is here to support both your sister and your family every step of the way.
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Review from Tina W (Daughter of Resident) published on 8 January 2024
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Reply from Sydney Lyttleton, Marketing Assistant at Kings Lodge
Your heartfelt words about Kings Lodge deeply resonate with us, and we are grateful for your trust in our care. We are delighted to hear that your Mother's experience, from her initial transfer to the recent moments of support during her stay in the hospital, has been positive. The fact that our team has become an extension of your Mother's family brings immense joy to us. We appreciate your recognition of the outstanding service provided by our dedicated staff. It is our privilege to contribute to your loved ones' well-being and provide comfort and support to you and your relatives. Thank you for taking the time to share your experience.
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Review from Susan L (Wife of Resident) published on 6 November 2023
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Reply from Sydney Lyttleton, Marketing Assistant at Kings Lodge
We appreciate your feedback on Kings Lodge Nursing Home. It's clear that staff have demonstrated a strong commitment to understanding and meeting the needs of your loved one, despite the challenges posed. Their dedication to keeping him comfortable, maintaining his hygiene, and providing stimulating care is commendable. The friendly and welcoming environment you've described is vital for both residents and their families. Thank you again for sharing your thoughts.
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Review from P C (Sister of Resident) published on 19 October 2023
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Reply from Sydney Lyttleton, Marketing Assistant at Kings Lodge
We appreciate your feedback about Kings Lodge Nursing Home. It's wonderful to hear that the responsive and caring team has provided excellent care for your sister. Knowing she is safe and in the hands of competent caregivers from a distance is a significant relief. Our staff's willingness to welcome suggestions and questions from family members is also commendable. The clean, comfortable, and colourful surroundings add to the positive atmosphere. We're delighted to know you've been impressed with the care provided. Thank you for sharing your thoughts and expressing your gratitude.
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Review from P G (Daughter of Resident) published on 29 September 2023
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Reply from Sydney Lyttleton, Marketing Assistant at Kings Lodge
We appreciate your feedback about your mother's experience at Kings Lodge Nursing Home. It's truly heartwarming to hear about the positive transformation in her well-being and contentment since her arrival. The individualised care and flexibility in daily routines are crucial in providing a comfortable and home-like atmosphere for our residents. The efforts to engage residents in various activities and provide choices are commendable. Your gratitude for the dedicated staff and their role in making Kings Lodge a special and welcoming place is greatly appreciated. Thank you for sharing your thoughts.
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Review from Peter M (Husband of Resident) published on 14 August 2023
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Reply from Sydney Lyttleton, Marketing Assistant at Kings Lodge
We value your positive feedback about the care at Kings Lodge Nursing Home. It's wonderful to hear about your wife's remarkable progress. Our team is dedicated to providing person-centred care, your comments have been shared with them. Thank you for your kind words and for recognising our commitment to quality care.
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Review from Robert K (Son of Resident) published on 14 August 2023
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Reply from Sydney Lyttleton, Marketing Assistant at Kings Lodge
We appreciate your positive feedback. At Kings Lodge, we prioritise providing exceptional care, especially during challenging times. We're glad your Mum's stay with us made a positive difference, offering specialised attention and support. Our dedicated team's commitment to one-on-one care around the clock aims to ensure the highest quality of life for our residents. Your gratitude means a lot, and we're honoured to have played a role in her well-being.
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Review from Sally L (Sister of Resident) published on 31 July 2023
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Reply from Sydney Lyttleton, Marketing Assistant at Kings Lodge
We greatly appreciate your feedback about Kings Lodge Nursing Home and the care provided to your brother. It's heartening to hear that the staff went above and beyond to ensure his comfort during his last few weeks of life. Preserving his dignity and welcoming you as a relative is an important aspect of quality care. Your sentiments about Kings Lodge holding a special place in your hearts are truly appreciated. Thank you for sharing your thoughts.
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Review from Joanne R (Wife of Resident) published on 30 May 2023
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Review from David H (Son of Resident) published on 11 May 2023
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The Review Score of 9.9 (9.913) out of 10 for Kings Lodge is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 21 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.913 for Kings Lodge is calculated as follows: ( (219 Excellents x 5) + (21 Goods x 4) ) ÷ 240 Ratings = 4.913
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Kings Lodge is based on 21 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 77 registered maximum number of service users is 15.4, which has been reached with 21 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 19 Mar 2024
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Home Manager
Hi, I am Sajila Mano, Manager at Kings Lodge. I have been working at Kings Since 2013, started my career as a qualified nurse, promoted to head of care, deputy manager and recently promoted to a Home Manager. We have a wonderful team who are dedicated to achieving the common goal of ensuring our residents are well cared for. I also am responsible for the training of our staff to ensure their knowledge and skill set is maintained so our residents receive the highest quality of care. I have maintained a very good professional relationship with multidisciplinary team including GP’s and community matrons which helps me to effectively run the home. I enjoy working at Kings and feel so proud to be part of the Future Care Group.
Job Title: Deputy Manager
I am Justin George, a Deputy Manager at Kings Lodge Nursing Home. I have been part of the Future Care Group family for over 8 years.
I am proud to be a part of Kings Lodge Nursing Home and work with an excellent team of staff to support and ensure the happiness of our residents.
My job is to lead and manage the care team, helping them to deliver high standards of care across the home. I also have an important role in supporting the Home Manager by undertaking care assessments of people needing care and support, as well as working closely with healthcare professionals.
In my spare time, I enjoy being with family and going on trips to explore new places. I also love gardening and enjoy looking after plants.
Job Title: Administration Manager
I have worked at Kings Lodge in a variety of different roles and enjoy working and chatting with the elderly.
The best part of my role is interacting with all the staff, residents and relatives.
My role is important because I ensure that all the necessary paperwork is done and up to date and help deal with all the enquiries and queries from staff and relatives.
In my spare time, I like to spend time with the kids, watching movies and camping.
Job Title: Lifestyle Lead
Joined: 2023
My name is Diana Pranskuniene, and I am the Lifestyle Lead at Kings Lodge. Although I am new to this company, I have over 5 years of experience working in the care industry, having served in various roles. I have a passion for all forms of arts and crafts, and I am dedicated to providing residents with activities that bring them joy, happiness, and a sense of fulfilment. There is nothing more heartwarming to me than witnessing relaxed, smiling, and happy residents.
During my free time, I enjoy going for walks, spending quality time with my family, reading, and, of course, indulging in crafts.
Job Title: Head Chef
I have been working at Kings Lodge for over 5 years. My responsibility includes planning menus, overseeing meal presentation and cooking to the dietary requirements of the residents. I enjoy cooking and ensuring that the residents are happy.
Job Title: Head of Housekeeping
Hello, my name is Theresa. I'm the Head of Housekeeping at our wonderful home. It's my duty to ensure the residents home is clean and lovely.
I take great pride in creating a nice environment for our residents to enjoy with their family and friends.
Job Title: Maintenance Manager
Joined: 2024
I am the new maintenance manager at Kings Lodge Nursing Home, bringing over three years of experience in this position.
My passion lies in maintaining the home's appearance to the highest standard and creating a comfortable environment that residents can truly call home. I take pleasure in daily interactions with residents, addressing their needs, and ensuring their safety by promptly fixing and repairing items.
Outside of work, I indulge in running, camping holidays, and spending quality time in my garden with my pets.