Outstanding caring and support from all members of the staff.
Morna N (Next of Kin)
The level of care and respect given to my brother is excellent.
Sue L (Sister of Resident)
All the staff provide an outstanding service and are now an extension of Mum’s family
Tina W (Daughter of Resident)
All Fees are subject to a full assessment by the care home
Additional parking next to the home.
Kings Lodge has a Review Score of 9.9 (9.913) out of 10, based on 21 reviews in the last 2 years. Over all time Kings Lodge has 143 reviews.
Review from Kate P (Niece of Resident) published on 30 November 2015
Submitted via Postal Card •
Report
Overall Experience
4.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from W S (Relative of Resident) published on 20 November 2015
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from David B (Son of Resident) published on 28 October 2015
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
The Review Score of 9.9 (9.913) out of 10 for Kings Lodge is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 21 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.913 for Kings Lodge is calculated as follows: ( (219 Excellents x 5) + (21 Goods x 4) ) ÷ 240 Ratings = 4.913
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Kings Lodge is based on 21 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 77 registered maximum number of service users is 15.4, which has been reached with 21 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 19 Mar 2024
Caring
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Safe
Well-led
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Home Manager
Hi, I am Sajila Mano, Manager at Kings Lodge. I have been working at Kings Since 2013, started my career as a qualified nurse, promoted to head of care, deputy manager and recently promoted to a Home Manager. We have a wonderful team who are dedicated to achieving the common goal of ensuring our residents are well cared for. I also am responsible for the training of our staff to ensure their knowledge and skill set is maintained so our residents receive the highest quality of care. I have maintained a very good professional relationship with multidisciplinary team including GP’s and community matrons which helps me to effectively run the home. I enjoy working at Kings and feel so proud to be part of the Future Care Group.
Job Title: Deputy Manager
I am Justin George, a Deputy Manager at Kings Lodge Nursing Home. I have been part of the Future Care Group family for over 8 years.
I am proud to be a part of Kings Lodge Nursing Home and work with an excellent team of staff to support and ensure the happiness of our residents.
My job is to lead and manage the care team, helping them to deliver high standards of care across the home. I also have an important role in supporting the Home Manager by undertaking care assessments of people needing care and support, as well as working closely with healthcare professionals.
In my spare time, I enjoy being with family and going on trips to explore new places. I also love gardening and enjoy looking after plants.
Job Title: Administration Manager
I have worked at Kings Lodge in a variety of different roles and enjoy working and chatting with the elderly.
The best part of my role is interacting with all the staff, residents and relatives.
My role is important because I ensure that all the necessary paperwork is done and up to date and help deal with all the enquiries and queries from staff and relatives.
In my spare time, I like to spend time with the kids, watching movies and camping.
Job Title: Lifestyle Lead
Joined: 2023
My name is Diana Pranskuniene, and I am the Lifestyle Lead at Kings Lodge. Although I am new to this company, I have over 5 years of experience working in the care industry, having served in various roles. I have a passion for all forms of arts and crafts, and I am dedicated to providing residents with activities that bring them joy, happiness, and a sense of fulfilment. There is nothing more heartwarming to me than witnessing relaxed, smiling, and happy residents.
During my free time, I enjoy going for walks, spending quality time with my family, reading, and, of course, indulging in crafts.
Job Title: Head Chef
I have been working at Kings Lodge for over 5 years. My responsibility includes planning menus, overseeing meal presentation and cooking to the dietary requirements of the residents. I enjoy cooking and ensuring that the residents are happy.
Job Title: Head of Housekeeping
Hello, my name is Theresa. I'm the Head of Housekeeping at our wonderful home. It's my duty to ensure the residents home is clean and lovely.
I take great pride in creating a nice environment for our residents to enjoy with their family and friends.
Job Title: Maintenance Manager
Joined: 2024
I am the new maintenance manager at Kings Lodge Nursing Home, bringing over three years of experience in this position.
My passion lies in maintaining the home's appearance to the highest standard and creating a comfortable environment that residents can truly call home. I take pleasure in daily interactions with residents, addressing their needs, and ensuring their safety by promptly fixing and repairing items.
Outside of work, I indulge in running, camping holidays, and spending quality time in my garden with my pets.
