Glen Arun Nursing Home

9 Athelstan Close, Horsham RH13 6HA
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9.5 45 Reviews
  • Glen Arun Nursing Home, Horsham
Glen Arun is set in generous well-maintained gardens. Located on the outskirts of Horsham in a quiet cul-de-sac, backing onto rolling fields, it is conveniently located for Horsham town centre and main transport systems.

There are 36 single rooms, 10 en suite which are well decorated. A full complement of staff including 24-hour nurses, carers, daily freshly cooked meals, daily activities and a full range of other services.

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Care Provided by Glen Arun Nursing Home

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 57 Service Users
  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Younger Adults
  • Care Offered
  • Bariatric Care/Obesity
  • Cancer Care
  • Cerebral Palsy
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Profound & Multiple Learning Disabilities
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Neema Clinton (Home Manager)
  • Admission Criteria
    • Nursing and dementia care
    • Ages 40+
  • Room Information
    • Single Rooms (57)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 1960
    • Last Refurbishment: 2021
    • Number of floors: 2

Funding & Fees Guide for Glen Arun Nursing Home

  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,300
    • Self-Funded Nursing Care from £1,300
    • RESPITE Self-Funded Residential Care from £1,500
    • RESPITE Self-Funded Nursing Care from £1,500
  • (these prices are only a guideline, please contact Glen Arun Nursing Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The home are facilitating indoor and outdoor visits


  • Parking

  • Free parking


Glen Arun Nursing Home Reviews (45)

Total of 45, showing 1-20
9.5

Glen Arun Nursing Home has a Review Score of 9.5 (9.531) out of 10, based on 9 reviews in the last 2 years. Over all time Glen Arun Nursing Home has 45 reviews.

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Review from Sharon N (Daughter of Resident) published on 31 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment my mum arrived at Glen Arun Nursing Home, I felt a sense of relief and calm. We were all welcomed so warmly and each and every member of staff who we came into contact with gave us the feeling that my mum would be not only well looked after but genuinely cared for. She was only, sadly
at Glen Arun for a few days of end-of-life care before she passed away. During those few days though she was kept so comfortable, warm and safe and that meant so much to me after all the confusion and anonymity of the hospital environment. Thank you to Glen Arun for making my mum's last days so peaceful.

Reply from Neema Clinton, Manager at Glen Arun Nursing Home

Thank you for your kind words and please feel free to visit us any time.


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Review from Sandra G (Daughter of Resident) published on 23 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the move from hospital to being in the care home my dad has been consistently cared for in the best way possible. The house, manager, care staff and all employees are wonderful, caring and kind. The house is spotlessly clean and my dad always looks very well. I cannot fault anything. Senior nurses
are always available to talk over any medical concerns I may have.

Reply from Neema Clinton, Manager at Glen Arun Nursing Home

Thank you for your kind words. Your feedback is always valued to improve our service.


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Review from Bryan O (Son of Resident) published on 20 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Glen Arun were amazing so friendly and my father was very happy and well looked after the nursing home is undergoing a great deal of work but has been very well kept. I could not have wished for more.

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Review from Tim S (Power of Attorney of Resident) published on 10 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am delighted with the care my friend is receiving, and every time I visit, the staff are very welcoming and helpful. They always find the time to update me on matters, and the management team are very personable. The move to this home has stabilised my friend's health, and he is encouraged to keep
his mind active. I am confident that my friend is in a safe and homely environment.

Reply from Neema Clinton, Manager at Glen Arun Nursing Home

Thank you for the kind words, and I will share them with the staff team.


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Review from Lawrence B (Friend of Resident) published on 28 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited my friend on 21st June, he had been transferred from East Surrey hospital to have palliative care at the home. I couldn't have been more impressed with the comfortable room that he had been given, or the caring, cheerful staff attending to him. A difficult time, but I'm confident that Alan
couldn't be in a better place.

Reply from Kelly Heeres, Manager at Glen Arun Nursing Home

Thank you very much for your kind words. We really appreciate it.


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Review from G G (Wife of Resident) published on 27 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot thank you enough for the excellent care you gave my husband, nothing was too much trouble. His privacy was respected. The kind staff were always positive, caring and encouraging. They were also chatty and fun when needed to be. The food was good with excellent choices and the chef was always
happy to make spicy side dishes as requested. My husband enjoyed hearing about the staff's interests and families. I appreciated all the information given to both myself and my sons regarding my husband's care.

Reply from Kelly Heeres, Manager at Glen Arun Nursing Home

Thank you very much for your kind words. We really appreciate it.


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Review from D J (Son of Resident) published on 27 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Throughout my father's time at Glen Arun Nursing Home, the management and all of the staff have looked after him so well. We cannot praise the management and staff enough.

Reply from Kelly Heeres, Manager at Glen Arun Nursing Home

Thank you very much for your kind words. We really appreciate it.


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Review from L W (Daughter of Resident) published on 1 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at Glen Arun Nursing Home for over a year now. The care she has received has been wonderful from all the staff; the care staff and support staff. Thank you!

Reply from Kelly Heeres, Manager at Glen Arun Nursing Home

Thank you very much for your kind words. We really appreciate it.


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Review from Morwenna G (Friend of Resident) published on 9 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Glen Arun Nursing Home is very caring. All the staff are exceptional in every way. Always time to care and chat with us as a friend of a resident. Always offers a cup of tea or coffee and a biscuit and make sure we have chairs to sit on. The home manager is one in a million - caring and always ready
to see us and chat about our friend and is in constant touch with emails if we have any questions.

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Review from Robert C (Son of Resident) published on 27 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

After a challenging start because of her dementia, the staff helped my mother settle in. They also tried to involve her in the various activities available but she chose not to. I was very satisfied with the way my mother was looked after during her year-long stay at Glen Arun Nursing Home. I found
the staff to be attentive and caring and I was kept informed and made welcome on my visits. Throughout her stay, she was treated well which I found reassuring, especially in her final weeks. Thanks to all of the staff.

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Review from J D (Daughter of Resident) published on 18 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum loved it at Glen Arun. It's the people/staff that make the home what it is. They were so helpful and caring, nothing was too much trouble. Thank you all.

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Review from Patricia W (Daughter of Resident) published on 12 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother came to Glen Arun Nursing Home for end-of-life care after six months in hospital. Glen Arun was amazing - spotlessly clean, brilliant carers and nothing was too much trouble. I would thoroughly recommend this home!

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Review from Jacqui R (Daughter of Resident) published on 7 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When the time comes to place a much loved person into a home it is a very hard and sad decision, unfortunately this time came with my Mum who broke her hip and was in the latter stages of Alzheimer's. The moment I met the manager and discussed my concerns and needs my worries were put to ease. I was
anxious that she would be just left in her room like a previous home but this was never the case and they gaged it perfectly her requirements; hence why she looked so much happier. I have only high praise for everyone that works there, the fabulous manager, nurses, carers, chef, caterers and also the lovely laundry lady. Mum always looked immaculate which meant a lot to me as before Alzheimer's took a hold this was very important to her. I cannot think of any negatives - yes maybe the rooms look a little dated, however, they are spotlessly clean and there is nothing stopping you making it feel more homely. So not really a negative, just an observation. Thank you so very much.

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Review from M M (Daughter of Resident) published on 21 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in Glen Arun since February 2022. We were very worried about her when she first came here but she has shown much improvement generally. The team are wonderful - they look after Mum very well and take the time to have a laugh and a joke with her which raises her spirits, as well as giving
her excellent care and nursing. Decisions about Mum's care are discussed fully and we are always involved. They have also supported us as a family, taking the time to listen and showing empathy.
The manager is excellent at liaising by phone, email and in-person, giving updates and information.
I am so grateful that Mum is in Glen Arun, I would fully recommend it to anyone.

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Review from Hilary W (Daughter of Resident) published on 20 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is my mother's second year at Glen Arun Nursing Home. She is 97 and following a broken hip and a bout of Covid, she is now at Glen Arun and doubly incontinent and quite severely cognitively impaired. She needs constant help, even to eat and drink. The staff at Glen Arun are wonderful; very attentive,
kind and patient; and very skilled at raising her spirits and making her laugh. She is never left alone in her room for long and her wishes and her dignity are always respected. As a family, it gives us great peace of mind to know that my mother is so well cared for.

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Review from Alison P (Daughter of Resident) published on 6 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Glen Arun for many years and throughout her time there the care she has received has been extremely good. The staff are very caring and considerate and have often gone the extra mile to look after Mum. I have always been made welcome at the home whenever I visit although
obviously there have been restrictions due to Covid. I considered myself lucky that Mum was at Glen Arun during the period when we were unable to visit as I felt reassured and confident that Mum would be looked after well even under difficult circumstances. The home is good at contacting and liaising with me if there are any problems or concerns with Mum.
I cannot comment on the current activity programme but in the past, prior to Covid, it has been excellent. Mum’s room and en-suite facilities are always clean whenever I visit.
I feel that Glen Arun is a warm, caring and welcoming home for Mum and I am pleased that I chose the home for her.

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Review from A W (Daughter of Resident) published on 5 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I always find the staff very friendly and helpful and they are lovely with my mum and nothing is too much trouble.

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Review from J P (Sister of Resident) published on 28 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased and relieved to report that my sister has settled well and happily at Glen Arun and her general health and appearance have much improved. Her care seems to be excellent and the staff take a lot of trouble to be friendly and talk to her all the time. What we can see looks very clean and
she loves the meals. Because of Covid restriction we have only seen the conservatory and bedroom. The staff we have encountered are very pleasant and helpful.

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Review from S A (Sister of Resident) published on 28 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff were very welcoming and took the time to get to know my brother. The nursing team were extremely competent with his medical needs. The management wasn't above and beyond. Very caring and efficient with my brother's care and discharge home. I am so grateful for the support they also gave me.

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Review from D P (Son-in-law of Resident) published on 28 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Due to Covid restriction, I am unable to comment on some facilities.
I am very pleased with Glen Arun Horsham. The staff are very pleasant and helpful with my sister-in-law who is very happy there.
The food is varied and she loves it. The room is always clean and tidy as seen on rare visits. We have
only been in the conservatory for our visits.

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Current Review Score: 9.5 (9.531)

Overview of Review Score

The Review Score of 9.5 (9.531) out of 10 for Glen Arun Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.842 for Glen Arun Nursing Home is calculated as follows: ( (86 Excellents x 5) + (14 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 101 Ratings = 4.842

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.689 Points relating to the number of positive Reviews for Glen Arun Nursing Home is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 57 registered maximum number of service users is 11.4. 9 Positive Reviews ÷ 11.4 = 0.789

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 8 Sep 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Frequently Asked Questions about Glen Arun Nursing Home

What types of Care is Glen Arun Nursing Home registered for?

Older Person Care, Respite Care & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Glen Arun Nursing Home provide?

Palliative Care & Own GP if required are other types of care provided.

How many Rooms does Glen Arun Nursing Home have?

There are 57 Single Rooms.

What are the Facilities & Services at Glen Arun Nursing Home?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Glen Arun Nursing Home to the centre of Horsham?

0.7 mile(s) as the crow flies, distance by road may be significantly further.