Aspen Place

171 Comptons Lane, Horsham RH13 6BW
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10 61 Reviews
  • Aspen Place, Horsham
State of the art Nursing Care facilities superbly redesigned and redeveloped in 2018.

A refreshing approach to care, delivering the highest standards of service with exceptional hospitality.

Boasting a team of 65 full time staff which means no use of agency staff - ever.
Management are at the home 7 days a week and on most evenings.

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Care Provided by Aspen Place

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 52 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Asperger Syndrome
  • Autism/ASD
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Parkinson's Disease
  • Profound & Multiple Learning Disabilities
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Owner
  • Aspen Place Ltd
  • Person in charge
  • Luisa Jardim and Eloisa Esguerra (Home Managers)
  • Admission Criteria
    • Referrals from Adult Social Care, NHS and Private payers
    • Ages 50+
  • Room Information
    • Single Rooms (52)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (14)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2018
    • Last Refurbishment: 2018
    • Number of floors: 3

Funding & Fees Guide for Aspen Place

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,500
    • Self-Funded Residential Dementia Care from £1,500
    • Self-Funded Nursing Care from £1,500
    • Self-Funded Nursing Dementia Care from £1,500
    • RESPITE Self-Funded Residential Care from £1,500
    • RESPITE Self-Funded Residential Dementia Care from £1,500
    • RESPITE Self-Funded Nursing Care from £1,486
    • RESPITE Self-Funded Nursing Dementia Care from £1,500

  • Fees are wholly dependent on the outcome of the needs assessment which will be carried out by a qualified member of staff from Aspen Place prior to admission.
  • (these prices are only a guideline, please contact Aspen Place to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Flexible visiting times


  • Parking

  • On-site parking available


Aspen Place Reviews (61)

Total of 61, showing 21-40
10

Aspen Place has a Review Score of 10 (9.973) out of 10, based on 22 reviews in the last 2 years. Over all time Aspen Place has 61 reviews.

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Review from F O (Daughter of Resident) published on 21 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

If you're looking for somewhere that puts the care of the residents as their top priority, then you've found it with Aspen Place. The staff are a caring, happy and friendly team who listen to my concerns or suggestions and acts on them. Communication is very good, the food and the choices are fabulous,
and I can visit Mum any time I like. There are no restrictions on visiting. Just like it would be if Mum was living in her own home. The staff learns my family member's names, put on entertainment and ensures Mum is happy and cared for. Another family member of a resident said Aspen Place was a "jewel amongst care homes", I have to say, I agree.

Reply from Nazir Manji, Owner/Director at Aspen Place

Thank you very much for your kind words and 5-star rating.


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Review from Denise B (Wife of Resident) published on 29 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very friendly and keep me informed of every aspect of my husband's care.

Reply from Nazir Manji, Owner/Director at Aspen Place

We are very grateful for your five-star rating. Thank you.


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Review from Carol F (Daughter of Resident) published on 4 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum moved to Aspen Place just over 4 weeks ago, after leaving a residential home where they could no longer meet her dementia needs. To date, I cannot praise the carers and staff enough. Their patience, kindness and professionalism are exemplary. The home is well-run, clean and always welcoming. Mum's
healthcare and nutritional needs are being met, as are her personal care needs. The carers and staff respect Mum's personal space but promote social interaction at every opportunity. I am kept up to date on how Mum is doing, often sending me photos to videos. Aspen Place social spaces are bright and always full of life. Thank you for making a difference to both of us.

Reply from Nazir Manji, Owner/Director at Aspen Place

Thank you for your wonderful, kind words and 5 Star Review.


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Review from D H (Daughter of Resident) published on 19 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In my opinion, Aspen Place is a very warm and amazing place. Every time I visit my mum, she is always smiling and happy. The staff in Aspen are very helpful and friendly.

Reply from Nazir Manji, Owner/Director at Aspen Place

Thank you for your 5-star rating of our home. We are glad that Mum is always smiling and happy at Aspen Place.


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Review from James S (Grandson of Resident) published on 8 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The level of care is second to none.
I can't think of anywhere else I'd want my nan to be cared for.
Thank you for all you do.

Reply from Nazir Manji, Owner/Director at Aspen Place

Thank you for your five-star rating and review. I will make sure your comments are passed on to the team.


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Review from Linda P (Wife of Resident) published on 8 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband spent six weeks in Aspen Place due to long Covid and the fact I'd had major surgery. I can't fault anything about his treatment. The staff were amazing, getting the residents to join in on so many activities. Plus, entertaining them most days, in fact, probably every day in so many different
ways.

Reply from NAZIR MANJI, Owner/Director at Aspen Place

Thank you very much for your kind words. We are glad that your husband had a good stay with us.


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Review from Kerry D (Daughter of Resident) published on 17 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very caring and dedicated to the welfare of the residents. It’s great to see how much effort is made to keep everyone healthy and happy. The home is well maintained with good facilities and lots of activities.

Reply from Nazir Manji, Owner/Director at Aspen Place

Dear Kerry, thank you for your review and kind words.


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Review from Chris C (Son of Resident) published on 20 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident of Aspen Place for around 5-6 weeks. She is 96 and suffers from dementia. My experience of Aspen Place is very positive in all respects, as my experience has been that residents are well treated and cared for, the staff are polite, supportive, and always helpful. They have
a challenging role (at times) and my experience is that they deal with difficulties with care and compassion.

Reply from Nazir Manji, Owner/Director at Aspen Place

Thank you for your 5-star rating Chris. I will make sure that your reassuring words are passed to the team.


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Review from C B (Wife of Resident) published on 20 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the home very good and caring and they keep us very well informed in all matters.

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Review from M H (Husband of Resident) published on 20 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has settled into this care home well considering that she had never lived in care previously. The staff are always kind and considerate, even when my wife has a difficult day suffering from the effects of dementia. The drinks and food are always first class, and security and personal hygiene
are good. The quantity of activities available to residents has improved over the time that my wife has been in the care home.

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Review from Robin N (Son of Resident) published on 8 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum spent her last years in the warm care of the staff at Aspen. Despite some challenges brought on by the progression of her Alzheimer’s and lack of mobility, everyone was exceptionally kind, upbeat, and supportive. Aspen has special people who care deeply for their residents.

Reply from Nazir Manji, Owner/Director at Aspen Place

Thank you for your kind words and 5-star rating Robin.


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Review from Anita M (Daughter of Resident) published on 24 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has experienced two previous homes but Aspen Place is the best. Friendly, efficient, kind, understanding, and helpful, I've never seen my mum so happy as I have in a long time. She's always well presented and clean and every time I visit she has the biggest smile on her face. Very, very happy.

Reply from Nazir Manji, Owner/Director at Aspen Place

Thank you for your 5-star review, Anita. We are truly glad that you - and of course mum - are happy with the Aspen Place family.


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Review from Lynsey E (Daughter of Resident) published on 25 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was in Aspen Place for respite care, it was difficult for mum to go there as she is only 66 and just lost my dad with whom she was married 48 years and together 50. All of the staff were amazing and looked after mum so well, definitely would recommend this care home. Thank you to all of the team
at Aspen Place.

Reply from Nazir Manji, Owner/Director at Aspen Place

Dear Lynsey, thank you for your review. We hope that mum is doing well.


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Review from Trevor H (Husband of Resident) published on 28 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The first impression of Aspen Place is nothing like a traditional care home, but rather a place anyone would feel more than happy to stay with a comprehensive range of facilities. The staff provided an excellent and reassuring welcome to my wife and their attentive and expert support has been very reassuring.
The nursing staff along with all the support team whether it be housekeeping, catering, nursing support, or reception coordinators have all been most helpful in working together to provide everything that one would want from such a home.

Reply from Nazir Manji, Owner/Director at Aspen Place

Dear Trevor, thank you for your comments and 5-star review.


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Review from Soraya L (Daughter of Resident) published on 27 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience of Aspen Place has been delightful. My mum has had the best care. I couldn't have asked for better care. The staff are so lovely and always at hand for any queries. Very good at explaining everything about what care they are administering.

Reply from Nazir Manji, Owner/Director at Aspen Place

Dear Soraya, thank you so much for your review and 5-star rating.


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Review from Emily W (Granddaughter of Resident) published on 28 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't sing enough praises for the staff at Aspen Place. They welcomed my Grandmother like she was family from the start. I can honestly say it's the happiest I've seen her for many years. We can't thank the home enough.

Reply from Nazir Manji, Owner/Director at Aspen Place

Thank you for your review and 5-star rating Emily!


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Review from Dawn B (Daughter of Resident) published on 28 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister and I are very pleased with Mums care. The staff are very kind and caring. All of the staff are so helpful, which is what Mum likes. It is nice that they update us on how Mum is doing.

Reply from Nazir Manji, Owner/Director at Aspen Place

Thank you Dawn, for your review and feedback on our home.


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Review from Alison B (Daughter of Resident) published on 15 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been a resident of Aspen Place for more than eighteen months now. Sadly he has progressive dementia and he could no longer live at home alone. No one really wants their parents to be in residential care, but Aspen Place has proved to be the best solution ever. Professional but empathic
management, excellent nursing team, wonderful care staff, and a proactive activities teams. I couldn't wish for my father to be in a better place - thank you all. I would recommend it to anyone.

Reply from Nazir Manji, Owner/Director at Aspen Place

Thank you for your 5-star review and kind words Alison.


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Review from John D (Resident) published on 25 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are always friendly and helpful. They organised a special birthday cake for me. Helping my wife with visiting amid covid restrictions. Staff are helping me to attend the activities every day by helping me to transfer to my chair.

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Review from E J (Sister of Resident) published on 14 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are very caring, nothing is too much trouble and they are very quick to respond to emails and resolve issues. When visiting, everywhere is bright and clean. My family member always looks well cared for - clean, tidy with clothes that have been ironed!

Reply from NAZIR MANJI, Owner/Director at Aspen Place

Thank you so much for your 5-star ratings.


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Current Review Score: 10.0 (9.973)

Overview of Review Score

The Review Score of 10 (9.973) out of 10 for Aspen Place is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.973 for Aspen Place is calculated as follows: ( (256 Excellents x 5) + (7 Goods x 4) ) ÷ 263 Ratings = 4.973

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Aspen Place is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 52 registered maximum number of service users is 10.4, which has been reached with 22 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 24 Sep 2022

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (1)

Luisa

Luisa Jardim

Job Title: Home Manager

Joined: 2013

Luisa joined the company in 2013 as a Healthcare Assistant and eventually worked her way up to the role of Registered Home Manager in 2018.


Luisa is a qualified Registered Nurse and leads a team of 65 full time staff caring for the residents at Aspen Place.