Aspen Place

171 Comptons Lane, Horsham RH13 6BW
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10 61 Reviews
  • Aspen Place, Horsham
State of the art Nursing Care facilities superbly redesigned and redeveloped in 2018.

A refreshing approach to care, delivering the highest standards of service with exceptional hospitality.

Boasting a team of 65 full time staff which means no use of agency staff - ever.
Management are at the home 7 days a week and on most evenings.

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Care Provided by Aspen Place

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 52 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Asperger Syndrome
  • Autism/ASD
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Parkinson's Disease
  • Profound & Multiple Learning Disabilities
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Owner
  • Aspen Place Ltd
  • Person in charge
  • Luisa Jardim and Eloisa Esguerra (Home Managers)
  • Admission Criteria
    • Referrals from Adult Social Care, NHS and Private payers
    • Ages 50+
  • Room Information
    • Single Rooms (52)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (14)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2018
    • Last Refurbishment: 2018
    • Number of floors: 3

Funding & Fees Guide for Aspen Place

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,500
    • Self-Funded Residential Dementia Care from £1,500
    • Self-Funded Nursing Care from £1,500
    • Self-Funded Nursing Dementia Care from £1,500
    • RESPITE Self-Funded Residential Care from £1,500
    • RESPITE Self-Funded Residential Dementia Care from £1,500
    • RESPITE Self-Funded Nursing Care from £1,486
    • RESPITE Self-Funded Nursing Dementia Care from £1,500

  • Fees are wholly dependent on the outcome of the needs assessment which will be carried out by a qualified member of staff from Aspen Place prior to admission.
  • (these prices are only a guideline, please contact Aspen Place to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Flexible visiting times


  • Parking

  • On-site parking available


Aspen Place Reviews (61)

Total of 61, showing 41-60
10

Aspen Place has a Review Score of 10 (9.973) out of 10, based on 22 reviews in the last 2 years. Over all time Aspen Place has 61 reviews.

Overall Experience

  • 59
  • 2
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Date Published

61
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11
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Review from Anthony S (Brother of Resident) published on 11 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We arranged for my sister to be in Aspen Place from 2018 to 2020 and she was always given first-class care and was happy. Consequently, when my brother-in-law needed care home treatment it was his request that it should be Aspen Place. I am sure when COVID is over the activities at the home will be
back to what they were.

Reply from NAZIR MANJI, Owner/Director at Aspen Place

Dear Anthony, thank you for your kind and reassuring words.


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Review from Deana B (Daughter of Resident) published on 2 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been at Aspen Place since late August 2020 and I can only say how lucky we are that my dad was able to secure a place here. Although due to the pandemic, we have only had limited access to the home, the understanding the team has of my father's needs is amazing. It is completely clear
that they understand my father as the individual he is and I truly believe they always have my father's utmost care and best interests at heart. If there is any change in my father's health or well being the team contacts us immediately to discuss their concerns and what they are doing to proactively assist his recovery. If they cannot reach the primary family contact they immediately try another to ensure no delay in information. Prior to moving into Aspen Place, my father spent the previous 8 months in between hospital and three other care homes and I believe it is no coincidence that the best period of continued good health my father has displayed has been whilst in their care.

Reply from Nazir Manji, Owner/Director at Aspen Place

Thank you for the review and your kinds words Deana.


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Review from Paul B (Nephew of Resident) published on 29 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Uncle was extremely well looked after in an environment that was ideally suited for him. He was able to get benefit and pleasure from supervised trips outside the home and he enjoyed being in the garden and watering the plants. Family visitors to the home are made very welcome. I was able to enjoy
lunch with my uncle in the communal dining area on more than one occasion. Security at this care home is impressive and the residents are in a very safe environment.

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Review from Eric S (Resident) published on 24 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I needed extra care after being released from the hospital. The treatment was really good. The staff is good. Everyone was helpful.

Reply from Nazir Manji, Owner/Director at Aspen Place

Thank you for your 5 Star Rating and review Eric.


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Review from C D (Son of Resident) published on 11 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident in Aspen Place since April 2019, in fact, it was her choice, as there was a good feel about it (and she wasn't wrong) Her first day there she had her hair cut and set which made her feel good. The atmosphere is very good especially with the open plan feel about the place.
All the staff from reception, nurses, carers, chefs and hospitality make you feel welcome. There is always a lot going on with entertainment, exercises etc. Never a dull moment!

Reply from Nazir Manji, Owner/Director at Aspen Place

Your kind words are so reassuring. I will make sure they are passed on to the whole team.


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Review from Joanna (Daughter of Resident) published on 6 December 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Finding Aspen Place on my journey of looking for a care home for my father was - quite simply - a huge relief and breath of fresh air. Anyone who supports and cares for their loved ones will understand the huge responsibility of making decisions for them when they can no longer do this for themselves.
My father has been resident at Aspen Place for six months, having been cared for at home by my mum for several years. From the first phone call that I made to the home to today, our experience has been positive and consistent. The home is well managed, the management very approachable, the staff seem to work extremely well as a team and go the extra mile to make the home a special place to live and visit. This applies to the carers, the nursing staff, the lifestyle coordinators, hospitality and housekeeping. Communication is excellent. My father has gained confidence and strength and is comfortable and secure. He also loves the meals which are a credit to the chefs. Thank you Aspen Place.

Reply from Nazir Manji, Owner/Director at Aspen Place

Thank you so much for your kind words Joanna. I will make sure your comments are passed on to the whole team.


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Review from Isobel D (Sister-in-law of Resident) published on 14 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister in law is a resident of Aspen Place. My husband and I live several hundred miles from Aspen Place but try and visit as often as possible. We have been really impressed by the standard of this home in all aspects. The most important aspect of any home is the staff and it is so reassuring that
everyone is so caring and thoughtful. They have created such a calm and relaxed atmosphere it is also very homely and safe. The place is immaculately clean and the food is tasty and more than adequate.

Reply from Nazir Manji, Owner/Director at Aspen Place

Thank you for your kinds words Isobel. I will make sure your comments are passed on to the family at Aspen Place.


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Review from Les G (Son of Resident) published on 1 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has spent the past 3 years at Aspen Place until her very recent death. On entering the home, she was extremely poorly and through tremendous care and compassion restored her physical and mental capacity that brought about a quality of life that had escaped her over recent years.
I personally
can't thank the staff of the wonderful facility enough. Living 4-5 hrs drive away from mum often left me guilt-ridden and I took great comfort in the knowledge that she was lovingly cared for.
I was on first name terms with many of the staff and thank you all for keeping me informed and for making mum's stay such a pleasant experience. Bless you all.

Reply from NAZIR MANJI, Owner/Director at Aspen Place

Thank you for your kind and positive comments. It really is appreciated. I will make sure that your feedback is passed on to the whole team at Aspen Place.


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Review from Jane B (Daughter of Resident) published on 27 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our lovely dad spent his last 4 + years at Aspen Place until his death last December. Mum also spent her last weeks here, allowing them precious time together with staff mum already knew. This greatly eased the pressure on our family. Aspen Place has evolved into a wonderful home - both in terms of
the purpose-built, fully refurbished building but also its dynamic, dedicated and devoted staff team. Excellent care is delivered with real love, compassion and patience, ensuring the best quality of life and of death for dad. The owner reminded me that Aspen Place is my home too and I couldn't have been better supported. He and other staff joined us at dad's funeral. The path leading to placing a loved one in care is recognised as traumatic for all involved and support is extended to relatives and friends. “Aspen Place People” - residents, relatives, volunteers and staff, feel very much part of our extended family and I hope will always remain so. I cannot recommend them highly enough.

Reply from Nazir Manji, Owner/Director at Aspen Place

Thank you so much for your kind words. I will pass on your comments to the team.


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Review from Laura W (Granddaughter of Resident) published on 25 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Aspen Place is a wonderful nursing home! I supported my grandmother to move here nine months ago and she has lived here happily ever since. All of the staff are incredibly caring, compassionate and attentive and quickly learn people's individual preferences, needs and quirks! The consistency of staff
is brilliant. It is so difficult to find the right care for a loved one and I am the first to admit that as a nurse I am incredibly fussy, but I am so pleased that we found Aspen Place. After a fall, my grandmother lost a significant amount of her mobility and required a wheelchair, which I know often becomes a permanent change in the elderly, but staff worked hard to rehabilitate her back to being able to walk again with a frame which is fantastic and a testament to their dedication. There is a sense that they truly care about their residents and they are always trying to go the extra mile. As a relative, I am always kept up to date and any queries are resolved quickly by management.

Reply from Nazir Manji, Owner/Director at Aspen Place

We appreciate your positive comments and I will make sure that these are passed on to the team.


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Review from Ann M (Daughter of Resident) published on 25 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Christmas at Aspen Place was wonderful, the staff worked so hard, the home was decorated all over the home. Christmas day was like a big family Christmas the residents had a wonderful day. My dad really enjoyed himself he had three-course meal, red wine or white or juice.
My dad is very happy in the
home, it's like being in a big family. Always welcome.

Reply from Nazir Manji, Owner/Director at Aspen Place

Thank you for your positive comments. I am glad that your father is happy at Aspen Place.


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Review from Anne F (Daughter of Resident) published on 13 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We have been very pleased with the care mum has received here. She is always clean and presentable. Her room is very nice and comfortable. She was with her husband when he passed away (his wishes) The staff took care of him very well too although he was very ill. Since then mum hasn't been upset at
all.

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Review from Linda R (Daughter of Resident) published on 12 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Aspen Place is a lovely home. The staff are very friendly and caring. They treat my mother with the utmost respect and compassion. The staff are very attentive and always respond quickly if a resident asks for or needs help. The environment is very clean and tidy and the outside area is purpose-built
to allow access by wheelchair users. It is available to use all year round as the pathways are not grass and therefore not susceptible to weather changes.

Reply from Nazir Manji, Owner/Director at Aspen Place

Your comments are greatly appreciated. I will make sure that they are passed on to the rest of the team.


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Review from Lynda M (Wife of Resident) published on 11 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff have been very caring and friendly both to my husband and myself. The management have been very approachable if ever I had any concerns.

Reply from Nazir Manji, Owner/Director at Aspen Place

Thanks for your kind words.


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Review from Eddy L (Regular Volunteer) published on 11 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We've been working with Aspen Place for a number of years and find that they are well-led, well trained and professional whilst knowing their service users on a personal level. It's a pleasure to work alongside them and be a part of the team.

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Review from Peter E (Son of Resident) published on 1 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Aspen Place since late 2017 and has received excellent care since then, she has come to look upon the care staff as people she can trust. The staff are invariably kind, helpful and provide care that meets or exceeds my mother's requirements.
I am very pleased with Aspen
Place, the facilities and the standard of care they are providing for her.

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Review from Elsie P (Sister of Resident) published on 16 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Ever since my sister has been in Aspen Place, she has been happy and we have seen how week she has been looked after. We have always been welcomed and made to feel part of my sister's life. The staff have always done everything to keep my sister happy and healthy.

Reply from Nazir Manji, Owner/Director at Aspen Place

Thank you for your comments Elsie.


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Review from E P (Brother of Resident) published on 15 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A well-run home. Good value for money.

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Review from S P (Daughter of Resident) published on 14 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother came to this care home on 1st December 2018. To date, I have found it to be an excellent care home with dedicated carers, nurses and managers.


My mother has settled very well and thinks it's a hotel (due to her vascular dementia). She is very happy at the home.


Reply from Nazir Manji, Owner/Director at Aspen Place

Thank you for your kind words. I'm glad to hear that your mother has settled in well.


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Review from P W (Son of Resident) published on 20 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has only been at this home for three weeks, quite remarkable how much he’s improved just short time he has been here my dad has MRSA. He’s just had his first test shows negative for the MRSA. We have struggled to keep it under control but this wonderful home for my dad has managed to get my dad
negative position reading for MRSA.
We have struggled with it for many years. Highly recommended as we all know how hard it is to find the right place your mum or dad. The staff of exceptional here very polite and helpful.

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Current Review Score: 10.0 (9.973)

Overview of Review Score

The Review Score of 10 (9.973) out of 10 for Aspen Place is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.973 for Aspen Place is calculated as follows: ( (256 Excellents x 5) + (7 Goods x 4) ) ÷ 263 Ratings = 4.973

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Aspen Place is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 52 registered maximum number of service users is 10.4, which has been reached with 22 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 24 Sep 2022

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (1)

Luisa

Luisa Jardim

Job Title: Home Manager

Joined: 2013

Luisa joined the company in 2013 as a Healthcare Assistant and eventually worked her way up to the role of Registered Home Manager in 2018.


Luisa is a qualified Registered Nurse and leads a team of 65 full time staff caring for the residents at Aspen Place.