What types of Care is Hillside Lodge registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Hillside Lodge provide?

Palliative Care, Convalescent Care, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

What are the Facilities & Services at Hillside Lodge?

Own Furniture if required, Close to Local shops, Lift, Wheelchair Access, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Hillside Lodge to the centre of Pulborough?

0.2 mile(s) as the crow flies, distance by road may be significantly further.

Hillside Lodge care home, Spiro Close, London Road, Pulborough, West Sussex RH20 1FG

Hillside Lodge

Spiro Close, London Road, Pulborough RH20 1FG

9.9 56 Reviews

Funding & Fees Guide for Hillside Lodge

Funding Types Accepted

Self funding (Private)

Local Authority with Top-Up

Local Authority

NHS Continuing Healthcare (CHC) Funding

Weekly Charges per Person

Self-Funded Residential Care from £1,477
Self-Funded Residential Dementia Care from £1,547

(these prices are only a guideline, please contact Hillside Lodge to find out the exact price for your requirements)

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Review from Lorraine I (Daughter of Resident) published on 9 October 2024
Submitted via Postal Card • Report

Overall Experience

The staff are very helpful. They have made myself and my mum so welcome. If I need advice or help, they are always ready to help. Very happy place. I would be happy to recommend the home.

Reply from Theresa Shell, Home Manager at Hillside Lodge

Thank you for taking the time to leave us this kind review about the care of your mum, we really appreciate it.

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Review from Liz G (Daughter of Resident) published on 6 September 2024
Submitted via Website • Report

Overall Experience

I cannot speak highly enough of Hillside Lodge.
My mother has had to go into care, and it's not something she was happy about at all.
The staff in Hillside Lodge have been superb in managing this situation- they are very skilled and professional.
The care home is spotless and it has a lovely garden.
None

of us know if we will have to go into care as we get older - if I had to I would choose Hillside Lodge.

Reply from Theresa Shell, Home Manager at Hillside Lodge

Thank you for leaving us this lovely review. We are delighted that you are pleased with the care of your mother and your kind words will be passed on to the rest of the wonderful team.

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Review from Jane E (Daughter of Resident) published on 25 July 2024
Submitted via Website • Report

Overall Experience

My mother was a resident at Hillside Lodge in Pulborough for just over 7 months until she passed away. During that time myself and my brother visited many times so built up a very positive relationship with the team there. They were, without fail, cheerful, welcoming and keen to update us on our mothers'

health and well-being. Although mostly bed-bound my mother was very happy and comfortable at Hillside. They got to know her likes and dislikes and towards the end of her life went above and beyond to make sure she was comfortable and pain-free. She passed away very peacefully which is all you can hope for.

Reply from Theresa Shell, Home Manager at Hillside Lodge

This is such a kind review, the team will be touched to read this. Our deepest condolences to you and your family for the passing of your lovely mother.

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Review from N P (Friend of Resident) published on 14 May 2024
Submitted via Website • Report

Overall Experience

Always welcomed by friendly staff who always offered compassion, time and care even during the hard times your care never faltered at all, you truly went above and beyond your duty of call.
You made her life worthwhile and kept her spirits high until the end, you offered a safe and happy home that

means everything.
Everyone is always full of smiles and kindness and words are not enough but we really appreciate the love and care given to our beloved friend!

Reply from Theresa Shell, Home Manager at Hillside Lodge

Thank you for leaving us this kind review about the care of your friend, the team will be touched to read it.

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Review from G G (Daughter of Resident) published on 14 May 2024
Submitted via Website • Report

Overall Experience

Our mother has been at Hillside Lodge for almost 2 years. We have the comfort of knowing that she is well looked after, and that we can visit at any time. The staff are professional, friendly and very approachable.

Reply from Theresa Shell, Home Manager at Hillside Lodge

Thank you for leaving us these kind words about the care of your mother, I will make sure to pass them on to the rest of the team.

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Review from P H (Wife of Resident) published on 1 May 2024
Submitted via Postal Card • Report

Overall Experience

My husband has been at Hillside for almost 4 years in November. The staff are very good to me as well as my husband. I see him almost every day. He treats it as his him and in fact, he is better now than he was at home. We use the garden if the weather is ok. When the time is right I would like to be

in Hillside with him.

Reply from Theresa Shell, Sales and Marketing Coordinator at Hillside Lodge

Thank you so much for leaving us a review about the care of your husband, the team will be touched to read this.

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Review from S W (Daughter of Resident) published on 1 May 2024
Submitted via Postal Card • Report

Overall Experience

In a couple of months, my mother will have been at Hillside for almost four years. It always seems like a homely place when I visit, always made to feel welcome and offered a drink on occasion. The staff always busy but only because they are attending to a resident's needs. I can always ring up to let

staff know when I am visiting my mother just so she is ready and if they aren't available they will ring back. I am kept in touch with everything that happens either by phone or messages i.e. when Mum's had her hair done, special activities that are happening. I am so pleased we were offered Hillside 4 years ago where Mum couldn't be looked after any better.

Reply from Theresa Shell, Home Manager at Hillside Lodge

Thank you so much for leaving us a review about the care of your mother, the team will be touched to read this.

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Review from M D (Wife of Resident) published on 25 April 2024
Submitted via Postal Card • Report

Overall Experience

I know my husband is well-looked after at Hillside Lodge. Unfortunately, I can't care for him at home any more, due to his health needs and it was affecting my own health. My husband is constantly monitored and it gives me great comfort knowing that he is safe. The staff are very kind and caring and

always greet me when I arrive to see my husband.

Reply from Theresa Shell, Home Manager at Hillside Lodge

Thank you for leaving us this lovely review about the care of your husband. I will make sure to pass your kind words on to the rest of the team who will be delighted to read this.

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Review from Sue W (Daughter of Resident) published on 24 April 2024
Submitted via Website • Report

Overall Experience

Mum lives at Hillside Lodge Care Home and visiting her recently I found her to be relaxed and happy sitting in the dayroom.
The staff are always welcoming, friendly and do provide a good level of care. Empathy is often shown whilst giving attention to detail by Staff, towards residents and relatives.
I

do not live locally and so when I do visit, the staff provide Mum and I the opportunity to have time alone which I feel provides quality time for Mum and I.
Mum does enjoy having her hair done by the regular hairdresser at Hillside.
Mum has said the food is very good too at Hillside. Mum is not so keen on taking part in activities but I am aware that there are activities available for the residents.
I feel that I am supported by the staff at Hillside Lodge. They are always available to talk to if I need to discuss any matters. I feel reassured and relaxed about Mum's care/environment when leaving Hillside.

Reply from Theresa Shell, Home Manager at Hillside Lodge

Thank you for leaving us these kind comments about the care of your mum. Our team will be touched to read this.

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Review from C M (Daughter of Resident) published on 24 April 2024
Submitted via Website • Report

Overall Experience

I always find the staff at Hillside very caring and helpful to my dad and also to me. They keep me informed of his care needs and anything they are doing to make him feel comfortable. They are always very friendly and supportive.

Reply from Theresa Shell, Home Manager at Hillside Lodge

Thank you so much for leaving us a lovely review about the care of your dad. The team will be so pleased to read it.

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Review from Carol C (Daughter of Resident) published on 24 April 2024
Submitted via Website • Report

Overall Experience

My mum has been in the care home some time now and I admire how the staff look after her. They are so patient and kind she is always clean and well cared for. I couldn’t wish for better care. My mum is treated as an individual person and the needs she requires.

Reply from Theresa Shell, Home Manager at Hillside Lodge

Thank you so much for leaving us a lovely review about the care of your mum. The team will be so pleased to read it.

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Review from Dinah W (Wife of Resident) published on 24 April 2024
Submitted via Website • Report

Overall Experience

My husband has been in the home since November 2022 and is now not at all able to talk or do anything for himself, the staff and everybody involved with his care have been wonderful. He is so well looked after that we could not wish for anything better it is a terrible time in my life and the rest of

the family I could not cope without the help and care of the home it makes my life liveable.
And thank you all.

Reply from Theresa Shell, Home Manager at Hillside Lodge

Thank you so much for leaving us a lovely review about the care of your husband. The team will be so pleased to read it.

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Review from D P (Son of Resident) published on 24 April 2024
Submitted via Website • Report

Overall Experience

My mother has been a resident in the dementia unit at Hillside for over 3 years now. The staff are always aware of her needs and give her care and attention. I am kept informed if there is anything that changes in her health and well-being.

Reply from Theresa Shell, Home Manager at Hillside Lodge

Thank you so much for leaving us a lovely review about the care of your mother. The team will be so pleased to read it.

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Review from P P (Daughter of Resident) published on 24 April 2024
Submitted via Website • Report

Overall Experience

Mum was recently moved back up to nursing care at the home, she was in a very sorry state after having spent some time in hospital, but she is back to her old self again after the care the nurses and home have given her. We are very happy with the care she gets and has received over the past from Hillside

and as a family cannot thank them enough. That's from the office staff,cleaner, lady that does the washing etc the nursing card and the front-line carers.

Reply from Theresa Shell, Home Manager at Hillside Lodge

Thank you so much for leaving us a lovely review about the care of your mum. The team will be so pleased to read it.

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Review from Thomasin Q (Daughter of Resident) published on 27 November 2023
Submitted via Website • Report

Overall Experience

Mum moved into Hillside Lodge at the beginning of September. It was a very tough transition for me, and the staff have been so supportive, understanding, and kind. I am so grateful for all that the staff do. Mum says she is being well looked after.

Reply from Theresa Shell, Home Manager at Hillside Lodge

This is such a great review to read; thank you. Your kind words will be passed on to the rest of the wonderful team.

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Review from Kim K (Father-in-law of Resident) published on 31 August 2023
Submitted via Postal Card • Report

Overall Experience

My mother-in-law moved from the hospital to Hillside Lodge in June and I cannot speak highly enough of the care and support she has been lucky enough to find at this remarkable home. The staff are never irritable or short, they have all the time and patience and most importantly are so cheerful. The

facilities provided are amazing including the hairdresser and chiropodist visits. I hope I end up there should I need to in 20ish years.

Reply from Theresa Shell, Home Manager at Hillside Lodge

Thank you for leaving us this lovely review. I will make sure your kind words get passed on to the rest of the team.

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Review from John M (Power of Attorney of Resident) published on 23 December 2022
Submitted via Website • Report

Overall Experience

A single elderly lady for whom I have a power of attorney moved into Hillside following a bad fall and stroke which left her with very limited mobility. From the first contact through to the day when my friend passed away, care was excellent. All staff were friendly and extremely positive both to

the resident and myself as carer. Specific support, meals, entertainment and outings were all of the highest possible standard.
I always felt well briefed on concerns, achievements and perceived needs for contact with the doctor or any other service provider. The hairdressing provision and garden were always given a mention but so was the fact that "care was very good".

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Review from Jennifer W (Daughter of Resident) published on 3 November 2022
Submitted via Postal Card • Report

Overall Experience

All staff very willing and helpful and availability of facilities useful - although my mother being bedbound unable to experience them.
I would wholeheartedly recommend Hillside Lodge.

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Review from M M (Friend of Resident) published on 19 May 2022
Submitted via Postal Card • Report

Overall Experience

A fantastic welcome to a new resident for whom we have responsibility. Nothing is too much trouble. Staff have gone out of their way to be supportive and caring.

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Review from T B (Son of Resident) published on 17 March 2022
Submitted via Website • Report

Overall Experience

All the staff at Hillside Lodge were fantastic, they cared for my mum with extreme passion, she was well looked after by everyone at the home, nothing was too much for them and they went the last mile to help my mum and they were very sad at her passing if anyone ever asks me about Hillside Lodge. I

will have nothing but praise for them and I would like to thank every one of them for the care that my mum received.

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Meet the Team (7)

Hannah Peppard

Job Title: Deputy Manager

Joined: 2011

I joined Hillside Lodge and Shaw healthcare 9 years ago as a young 18 year old. I can honestly say, I have enjoyed every day.

I began as a support worker and felt I quickly bonded with the team. I then went on to take on an administrator role along side my support worker role. When a post of Team leader became available I jumped at the chance and loved the responsibility of the role.

I progressed again in December 2019 to take on my new and current role of Deputy Managers.

I love my current role as I am able to combine so many factors of my previous roles working closely with the residents, staff, residents loved ones, our head office and outside care practitioners. I enjoy working with people and get great satisfaction by providing the residents at Hillside with high quality care. Carmen and I work very closely together in the same office. Throughout this pandemic I have spent more time with Carmen and the team than my own family. We have regular meetings with the senior nurse and also work very closely with her to ensure the wellbeing of the residents.

From all my wonderful memories, I would say the special memory of mine was when I was a support worker on the dementia unit a lady had her 105th Birthday, all the team made this day so special for her and I will never forget the joy on that ladies face.

Qualifications include:
Health and social care level 3 diploma
Health and social care level 3 apprenticeship – Distinction
Health and social care level 2 diploma
Award in awareness of Dementia level 2

Anna Laker

Job Title: Service Administrator

Joined: 2014

I joined Shaw healthcare 6 years ago here at Hillside Lodge in a Bank Support worker role.
I fitted into the team really well and was made to feel welcome from the first day. I have progressed my roles to Senior Support worker and bank Team Leader alongside my fulltime role of Service administrator.

Hillside Lodge feels like a big extended family, I love supporting the home, staff and residents. Being one of the first people to speak with callers I really enjoy assisting with queries and being able to solve them! My work on the floor defiantly helps me to understand better.
Every day is different and always lots of laughter, keeping the residents safe and happy is always our aim.

One of my best memories of the home was celebrating our 10 year anniversary when we had a big party with residents, families staff and people from the community. I also really enjoyed attending the National Shaw Star awards in 2016 in Oxford.

Qualifications: NVQ level 2 office administration

Customer service in the business sector.

I have also completed distance learning courses with the North East Surrey College: in Common Health Conditions, Principles of dementia care, preparing to work in adult social care, Principles of end life care, all 4 of which I have obtained certificates in.

Kayleigh Bushby

Job Title: Administrator / Activity Champion

Joined: 2011

I have worked at Hillside Lodge for 9 years.

I started at Hillside Lodge full time as a catering and domestic assistant. Right from the first day, I felt like I was part of the team.

I have also worked in the laundry full time. I love seeing the residents everyday and having a chat.

About 4 years ago I started as working as a full time Activity champion more recently I have reduced this to part time. I was given the opportunity to work part time as a service administrator. I am really enjoying this and chatting with families and health professionals.
I love both of my current roles, they are both very different and I love the mix. I love seeing the residents smiling, happy and supporting them with their daily activities and social interactions which are so important in a person’s wellbeing.

I have had many special moments working here at Hillside Lodge but the most special memory would be meeting some amazing characters through their journey here at Hillside Lodge.

Leah Dondo

Job Title: Senior Nurse

Joined: 2007

Leah began her nursing career at the University of Surrey in Guilford.

After graduation, Leah worked on the wards at St Richards Hospital in Chichester, Arundel Community Hospital and also at St Catherine’s Hospice in Crawley.

Later Leah worked for WSCC for a while in one of their older homes called ‘Foxmead’ before moving to a brand new Hillside Lodge and joining Shaw healthcare in the winter of 2007.

Leah offers a kind, holistic and person centred approach to the patients she is looking after, always with a comforting smile.
Hillside Lodge nursing floor is very bright and light for everyone.

Leah feels 100% satisfied in her role, knowing she is supporting the residents in her care.

Leah really does feel like part of the fixtures and fittings at Hillside Lodge, she enjoys all the conversations with health professionals and often offers reassurance to families. Leah feels part of a wonderful care team and cant imagine ever working anywhere else.

Karla Bushby

Job Title: Team Leader

Joined: 2009

Karla joined team Hillside in November 2009 as a Support Worker on days.
Karla quickly found herself enjoying the role and the team she was working with.
Hillside Lodge is a bright spacious home full of laughter and happiness.

Karla quickly showed her passion and commitment to the home and in 2015 after six years working in the home. Karla became a full time Team leader. Karla enjoys the responsibility that the new role offers and is keen to keep progressing.

Karla always finds time to have a chat with residents during her working day. Feeling really privileged to have an impact on their quality of life. She loves hearing the memories of residents and talking with them and summed it up by saying: “Everyday is special to me working with these lovely people."

Qualifications include: Qualifications: Level 2 and 3 diploma in health and social care

Jan Goddard

Job Title: Team Leader

Joined: 2010

Jan has worked at Hillside Lodge for 10 years a very conscientious and supportive member of the team.

Jan really loves being able to make an impact on the residents life’s.

On a normal working day Jan always finds time to go walking with residents, either in the home or gardens and listening to their stories.

Jan offers her support to families, helping to keep them in the loop with their loved ones care.

Music and singing can often be heard around the home, making it a nice place to live and work.
Jan’s best ever memory of a working day, would be when she took a resident to the coast, the smiles and laughter made it all worth while.

New staff joining the Hillside team are often asked to work alongside Jan, she has a wealth of knowledge which she loves to share.

Qualifications include Level 2 and 3 Diploma in Health & Social Care.

Marie Blackman

Job Title: Team Leader

Joined: 2014

Marie joined team Hillside in Pulborough six years ago, in January 2014 starting as a support worker.
Her energy and charisma made her, a very welcomed addition to the passionate team.

Marie worked hard and soon became a Senior Support worker and Bank Team Leader
Then in August 2014 Marie became a Fulltime Team Leader

Marie has never lost her passion or enthusiasm for care, she really enjoys supporting residents and being in a position to promote best wellbeing practice. Marie enjoys all the different areas in the home that offer varied experiences for the residents. Marie feels she has a good rapport with families, this has really supported the home through the recent Pandemic.

One of Marie’s best Memories of a working day is always when celebrating any residents milestone birthdays. A few years ago a lady reached her 100th birthday and we worked with the family to arrange a party for her and involved the staff and the residents in that too. It was a lovely afternoon.

Hillside Lodge

Care Provided by Hillside Lodge

Good to Know

Funding & Fees Guide for Hillside Lodge

Facilities

Hillside Lodge Reviews (56)

Overview of Review Score

Detailed Breakdown of Review Score

Performance

Care Quality Commission (CQC) Rating

Overall
Good

Bed Vacancies

Awards / Recognitions (0)