Barchester Kingsland House Care Home

Kingsland Close, off Middle Road, Shoreham-by-Sea BN43 6LT
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9.2 83 Reviews
  • Barchester Kingsland House Care Home, Shoreham-by-Sea
A purpose-built single storey care home, Barchester Kingsland House Care Home has a seaside location between Worthing and Brighton. Kingsland House benefits from plenty of local amenities yet within easy reach of London, the south coast and sheltered by the South Downs.

Staff offer first-class 24-hour nursing care provided by the care team including qualified nurses to ensure expert care for all residents at Kingsland House.

The Bluebell unit provides general nursing care where all rooms are ensuite and couples can be accomodated in double rooms.

A Memory Lane Community offers warm, stimulating, friendly and safe specialist care for those living with dementia. Life skills kitchens encourage residents to maintain daily activities, mobility and choice.

The team of highly-qualified and attentive staff focus on the individual needs of residents with a tailored care plan for each person. The team at Kingsland work hard to ensure that their dedication can be seen across the board - with home made food and levels of hospitality. Activities are arranged around both group and individual needs determined by the interests of residents. Regular music therapy sessions are enjoyed by residents.

Professionals think you'll find they're ideally suited to meet your needs both now and in the future and would be delighted to meet with you to discuss your needs over a cup of coffee and home made biscuits.

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Care Provided by Barchester Kingsland House Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 71 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Ana Hyne (General Manager )
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (67)
    • Couples/Companion Rooms (2)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 1995
    • Last Refurbishment: 2019
    • Number of floors: 1

Funding & Fees Guide for Barchester Kingsland House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,465

  • This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.
  • (these prices are only a guideline, please contact Barchester Kingsland House Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors are welcome any time of the day, whenever is most convenient.


  • Parking

  • Own private car park for visitors ease and convenience.


Barchester Kingsland House Care Home Reviews (83)

Total of 83, showing 1-20
9.2

Barchester Kingsland House Care Home has a Review Score of 9.2 (9.164) out of 10, based on 23 reviews in the last 2 years. Over all time Barchester Kingsland House Care Home has 83 reviews.

Overall Experience

  • 46
  • 29
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  • 4

Date Published

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Review from Roy G (Respite Resident) published on 29 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot fault the care home.

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Review from Janet B (Daughter of Resident) published on 25 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can highly recommend this beautiful home. My mother has settled in very well. The manager and two staff members who are at front of house are so accommodating with whatever we ask for our mother. The whole team from carers, nurses, cleaners, kitchen, activities and maintenance men are absolutely amazing.
Always greeted with a smile where ever you are in the home. You are all a credit working for Barchester Kingsland House Care Home.

Reply from Julie Shaw, Customer Relations Manager at Barchester Kingsland House Care Home

Thank you so much for the lovely feedback. We are so pleased to hear that your mother is happy at Kingsland House and will be sure to pass your comments on to the whole team.


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Review from Evelyn B (Resident) published on 12 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Lack of security where belongings in own room is concerned. Sometimes understaffed at night time, this causes anxiety for personal safety.

Reply from Julie Shaw, customer relations manager at Barchester Kingsland House Care Home

Thank you for your comments, we are always happy to hear feedback and will pass this on to our team here at Kingsland House.


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Review from Mel J (Daughter of Resident) published on 7 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum stayed at Barchester Kingsland House Care Home for two weeks in the summer so that our family could have a holiday together. She needed a nursing home due to having insulin. We found all members of staff kind, knowledgeable and couldn't do enough in settling Mum in as this was the first time she
had been away from us.
She joined in the daily activities that were varied and due to her enjoying this, I have been able to find different day centres that we will be starting soon.
The food was plentiful, varied and nutritious and my auntie was able to have lunch with her sister a couple of times.
I thoroughly recommend Kingsland House and have already booked Mum in again for over New Year.

Reply from Julie Shaw, Customer Relations Manager at Barchester Kingsland House Care Home

Thank you so much for the kind feedback. The team here at Kingsland House Care Home are always delighted to hear that we have made our residents feel at home, welcomed and entertained. Your lovely comments will be passed on to everyone here.


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Review from David S (Son of Resident) published on 11 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I highly rate this care home. The staff are brilliant, always willing to greet you with a warm reception, nothing is too much trouble. I feel at ease Mum is being looked after in pleasant surroundings.

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Review from Cathy U (Daughter of Resident) published on 17 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very satisfactory. All boxes ticked. Staff welcoming and attentive. Mum seems to have enjoyed her stay and we will use Barchester Kingsland House Care Home again.

Reply from Julie Shaw, Customer Relations Manager at Barchester Kingsland House Care Home

Thank you for your lovely feedback, we are so pleased to hear that your mother enjoyed her stay at Kingsland House cand we look forward to welcoming her back at any time!


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Review from K G (Friend of Resident) published on 9 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely home, very friendly and caring staff. Clean and comfortable rooms. My friend is very happy there and enjoying the family feel. Would definitely recommend.

Reply from Julie Shaw, Customer Relations Manager at Barchester Kingsland House Care Home

Thank you for your lovely feedback. Everyone at Kingsland House works together to ensure all our residents, friends and family feel happy and comfortable.


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Review from Paul S (Son of Resident) published on 2 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been in the care of Barchester Kingsland House Care Home for the last four years. Recently, his Alzheimer's became worse and it was agreed that he be moved to the secure dementia unit. The manager has made this transition as comfortable as possible. She moved him to a newly decorated and
carpeted room. The care my father has received has always been caring and friendly. The manager is a professional and approachable manager. A special shout out for the senior carer on the Adur Unit who has a special bond with Dad and always brings a smile to his face.

Reply from Julie Shaw, Customer Relations Manager at Barchester Kingsland House Care Home

Thank you for your lovely feedback. At Kingsland House, we do our utmost to ensure all of our residents receive a personal care plan that also needs to be flexible. The team here love to know that they are contributing to a friendly home and putting smiles on residents faces.


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Review from D B (Daughter-in-law of Resident) published on 2 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Really nice to see when we come to visit Dad we now get a choice of tea and coffee. Also, the bonus of cake or biscuits. They used to be cleared away before we arrived previously.
Also, just wanted to say all staff in Memory Lane are just lovely.
Many thanks

Reply from Julie Shaw, Customer Relations Manager at Barchester Kingsland House Care Home

Thank you for your lovely feedback. We love to make sure our residents are well looked after and that also extends to their friends and family, the homemade cakes are a favourite with everyone too!


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Review from Michael S (Son of Resident) published on 30 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Every time I come to see Mum, greeted by nice staff. Very polite and caring. Beverages and cakes available to residents as well as guests.
Cannot write a bad word.

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Review from Gwen Q (Respite Resident) assisted by family/friend published on 17 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I enjoyed loving care and understanding.

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Review from Carly F (Granddaughter of Resident) published on 7 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

How people are still rating this home well is beyond me and I hope that nobody experiences the same pain and suffering my nan and family did at the hands of this home.
No pain relief was given in the first month there. Nan was left in a dark room, not washed for days, the room was not cleaned because
the staff didn’t like going in Nan's room because she ‘shouted’- staff obviously need training in what Lewy body dementia is. Manual handling is awful, staff turnover is beyond a joke and the manager, well, rude and obnoxious. Unprofessional staff, no response to bells being rang, we waited 35 minutes (that included 3 prompts from myself) for someone to come and help with Nan. The day Nan died we were not even offered a cup of tea. I could go on with many different examples of failings from this home.
Would not recommend this home to anyone as would not want anyone else to go through what we did. Sold the dream and unfortunately, we lived a nightmare.

Reply from Feedback Team, The Feedback Team at Barchester Kingsland House Care Home

Thanks for leaving a review. We're sorry to learn you're not happy with the experience at Kingsland House and that despite our extensive investigation and response into your concerns, you remain unhappy. I can see that in the final days of your Nan's life, the home made sure the family could remain with her throughout the day and night and made sure drinks and food were provided. We're sorry if this didn't meet your expectations. Kind regards, Barchester's Customer Feedback Team.


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Review from P M (Son of Resident) published on 20 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father entered Barchester Kingsland House Care Home in November 2023 following a stroke the previous August and a period in NHS hospitals. He was unable to walk and regretted losing his independence. Kingsland made him welcome and his room was light and sunny, although 'tight' for manoeuvring a hoist
and wheelchair. We appreciated Kingsland redecorating part of the room and supplying an electric air mattress. Initially, Dad complained of delays between calling for assistance and it arriving but he slept and hallucinated a great deal and it was difficult to separate his imaginings from reality. Dad had limited control of his limbs and I believe, minor cuts and bruises resulting from this were dealt with properly by the staff. Both food and activities were of a good standard but as Dad declined, he could participate less and less in both. The admin staff, nurses and care assistants were all friendly and communicative, gave very supportive help to Dad and gave good feedback about Dad and how his care could be improved. Overall, my sister and I were very pleased with the care Dad received at Kingsland and would like to thank the staff involved. Dad died on 24th April 2024.

Reply from Claire Taylor, Operation Manager at Barchester Kingsland House Care Home

The staff at Kingsland House would like to thank you for your lovely feedback and taking the time to write this and I will be sure to pass this on to the team. We pride ourselves on offering the highest standards of care and your father will forever be in our thoughts.


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Review from Sue B (Daughter of Resident) published on 22 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I think the (current) management and care staff are fabulous. They go above and beyond their care of duty.
The changes the current manager has implemented have made a huge positive impact on the home.
I have nothing but thanks and admiration for the entire team at Barchester Kingsland House Care Home.

Reply from Claire Taylor, Operations Manager at Barchester Kingsland House Care Home

Thank you for your review and kind words, these will be shared with the team.


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Review from Mo K (Daughter of Resident) published on 31 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has been living at Kingsland House since September 2022. In that time there have been a lot of changes in managers and staff, which is why it's not a full five-star review. The new manager and all the staff there work hard to provide a positive environment. I asked my mum today what score she
wanted to give so this is based on her feedback too.
Positives - new manager is genuinely changing things so that residents are both happy and asked about what works for them. Any questions I ask are answered. The staff are friendly and helpful and my mum has settled in well.
Feedback - it can feel difficult to find people sometimes to help with things, but I think this is true of any care home.
We are happy and we can see that Mum is happy and has a good relationship with a lot of the staff there. It's also a friendly environment to visit and there are rooms there you can book for family gatherings.

Reply from Emily Strange, Interim Activities Coordinator at Barchester Kingsland House Care Home

Thank you for your feedback. We are pleased you and your mother are happy and that you find the home friendly and we enjoy welcoming you when you visit, Operations Manager.


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Review from I D (Son of Resident) published on 25 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When it became clear mum needed to be in a care home we looked around for a place we felt confident she would feel looked after well and feel comfortable. Kingsland House ticked all the boxes. During mums stay I can honestly say I was very impressed with the quality of care and professionalism of all
the staff. I am very grateful to you all for helping mum final few years be as comfortable and peaceful as possible.

Reply from Claire Taylor, Operations Manager at Barchester Kingsland House Care Home

Thank you for your lovely feedback.


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Review from Karan S (Daughter of Resident) published on 19 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Completely unhappy with my mum's care, not being washed until later in the day, and food being left on a trolley cold as mum was unable to feed herself. No pain medication was given throughout September, the room was not cleaned, rubbish was not emptied. The alarm bell was found on the floor or on the
chair beside the bed when Mum could not gain access to it. Care needs not being carried out.

Reply from Claire Taylor, Operations Manager at Barchester Kingsland House Care Home

I am sorry you were unhappy and please contact feedback@barchester.com who will be happy to look into any concerns.


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Review from Colin U (Husband of Resident) published on 21 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I always find the home warm and welcoming, and I am confident that my wife is in caring and capable hands.

Reply from Claire Taylor, Operations Manager at Barchester Kingsland House Care Home

Thank you for your review.


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Review from Connie T (Respite Resident) published on 13 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

While I soon discovered that the staff were all efficient, kind and helpful, I found many puzzling deficiencies found only by chance that there are residents who are not deficient in mental attributes. Mixing with them would have made a very different experience. I would not choose to come again.
On
the plus side: Afternoon entertainment, beautiful gardens, availability of drinks and snacks etc. (If I could find where they were). Availability of reading material, picture books.
On the downside:
1. Asked for a doctor when I developed a hacking cough. No medical found though I was told that one was 'coming' later, resorted to trickery to get a doctor.
2: Loss of clothing from the room, was told it had been sent to the laundry, never seen again.
3: Clean towel provided, disappeared unused ('gone to the laundry').
4: Toilet not flushing adequately.
5: Liquid soap of poor quality and hard to access.
6: Bed hard-edged and difficult to rise from.
7: Left for home still with a hacking cough.

Reply from Claire Taylor, Operations Manager at Barchester Kingsland House Care Home

Thank you for taking the time to review we have taken on board the feedback given and would love to invite you back to Kingsland House to have afternoon tea or lunch to give me the opportunity to discuss further as I was not able to meet you in person.


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Review from Emma P (Daughter-in-law of Resident) published on 4 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care home was under new management when Dad moved in seven months ago. I have to say that a majority of staff are all helpful, kind and considerate. Dad seems to have settled more now, and the activities and personal-centred approach from the activities coordinator couldn't be better. Management,
admin and nurses, especially, are very approachable. I feel the cleaning could be improved, but apart from that, I am pleased with Dad's care at present.

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Current Review Score: 9.2 (9.164)

Overview of Review Score

The Review Score of 9.2 (9.164) out of 10 for Barchester Kingsland House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.2 out of 5 from 23 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.164 for Barchester Kingsland House Care Home is calculated as follows: ( (133 Excellents x 5) + (82 Goods x 4) + (32 Satisfactorys x 3) + (6 Poors x 2) + (15 Very Poors x 1) ) ÷ 268 Ratings = 4.164

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Kingsland House Care Home is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 71 registered maximum number of service users is 14.2, which has been reached with 19 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 1 Feb 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (28)

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Meet the Team (11)

Ana

Ana Hyne

Job Title: General Manager

Joined: 2025

Hi, my name is Ana and I am the General Manager at Kingsland House. Myself and the team are looking forward to welcoming you into our home.


My career in healthcare begun in 2015 and since then I have had a variety of roles in care homes, from registered nurse progressing my career to senior nurse, clinical lead and home manager. My experiences in various settings have helped me develop my knowledge and skills to improve people’s life in the care home environment.
I have also acquired a level 5 Diploma in Management and Leadership in adult care, which has helped me manage my teams well and drive change.


I am very dedicated to the people we support as well as their families and the staff, and I believe that working in partnership provides the best outcomes.


Tracey

Tracey Stewart

Job Title: Deputy Manager

Joined: 2025

Hi I am Tracey and I am the Deputy Manager at Kingsland House care home.
I am a registered nurse with many years of experience.


Louise

Louise Citroni

Job Title: Home Administrator

Joined: 2024

Hello, my name is Louise, I live locally to Kingsland House and previously had a business in the local area and have links to the local community which has helped me feel welcome in my role. I have over 20 years in accounts management and previous experience supporting vulnerable adults.


Bogdan

Bogdan Rasarit

Job Title: Head of Maintenance and Health & Safety Champion

Joined: 2023

Hi


My name is Bogdan and I am the Head of Maintenance here at Kingsland House. I have worked at Kingsland House since 2023 and enjoy every day doing my job.


I ensure that the resident's quality and safety is my priority. I am also the Speak Up Champion and the Health and Safety Champion.


Paul

Paul Lothian

Job Title: Head Chef

Joined: 2024

I have been a head chef for over 20 years and with Barchester at Kingsland House since 2024.


it is truly rewarding catering for our residents, family and friends who all comment on our lovely food.
The responsibility is high however so are the rewards and satisfaction from caring for our resident's catering needs and I wouldn't change it for the world.


Mo

Mo Clark

Job Title: Activities Lead - Dementia Care Champion

Joined: 2024

My name is Mo and I am the Activities Lead at Kingsland House. I have worked in many roles in care and came to Kingsland in 2024. I love the role of the Activities Lead and find the role so rewarding.

Having the opportunity to give so much fun and enjoyment to everyone is so important and I love all the different experiences every day.


I am also a Dementia Champion.


Keira

Keira Tomsett

Job Title: Receptionist/Administrator - Well Being & Mental Health Champion

Joined: 2021

Hi, I'm Keira I started at Kingsland House as a housekeeper in 2021 and helping in activities too, having so many skills I am a key member of the team.
I love customer service and spending time with the families and residents. I feel like I am part of the heart of the home.


I am also the well-being and Mental Health Champion.


Theresa

Theresa Holland

Job Title: Activities Assistant

Joined: 2010

Hi, my name is Theresa, and I have worked at Kingsland House since 2010. I have worked in various roles and now as an Activities Assistant. I love my job, as every day is a new adventure with the residents.


The most important thing for me is that the residents have a lovely day every day enjoying things that are important to them.


Nicola

Nicola Charlton

Job Title: Senior Carer

Joined: 2019

I love working at Kingsland House and have been here since 2019. It is a 'home from home' environment. I am currently studying for my Diploma in Health and Social Care and the Senior Healthcare program with Barchester which enables me to give the best possible care to my residents. I work in Adur Unit and it feels like everyone is my family. Making sure the residents have the best possible care is my priority every day.


I am also a Speak Up Champion.


Shobha

Shobha Khadka

Job Title: Registered Nurse

Joined: 2023

I have been with the lovely Kingsland team for some time now.


My role includes being the dignity and palliative care champion which I absolutely love to do.


Martha

Martha Hutchu

Job Title: Dementia Care Champion

Joined: 2023

My name is Martha.


I have been at Kingsland for some time now and have learnt and grown with experience during my time at this wonderful home.


Frequently Asked Questions about Barchester Kingsland House Care Home

What types of Care is Barchester Kingsland House Care Home registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Barchester Kingsland House Care Home provide?

Palliative Care, Convalescent Care, Physiotherapy, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Barchester Kingsland House Care Home have?

There are 67 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Barchester Kingsland House Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Wheelchair Access, Ground Floor Accommodation only, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Barchester Kingsland House Care Home to the centre of Shoreham-by-Sea?

0.8 mile(s) as the crow flies, distance by road may be significantly further.