Barchester Kingsland House Care Home

Kingsland Close, off Middle Road, Shoreham-by-Sea BN43 6LT
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9.2 83 Reviews
  • Barchester Kingsland House Care Home, Shoreham-by-Sea
A purpose-built single storey care home, Barchester Kingsland House Care Home has a seaside location between Worthing and Brighton. Kingsland House benefits from plenty of local amenities yet within easy reach of London, the south coast and sheltered by the South Downs.

Staff offer first-class 24-hour nursing care provided by the care team including qualified nurses to ensure expert care for all residents at Kingsland House.

The Bluebell unit provides general nursing care where all rooms are ensuite and couples can be accomodated in double rooms.

A Memory Lane Community offers warm, stimulating, friendly and safe specialist care for those living with dementia. Life skills kitchens encourage residents to maintain daily activities, mobility and choice.

The team of highly-qualified and attentive staff focus on the individual needs of residents with a tailored care plan for each person. The team at Kingsland work hard to ensure that their dedication can be seen across the board - with home made food and levels of hospitality. Activities are arranged around both group and individual needs determined by the interests of residents. Regular music therapy sessions are enjoyed by residents.

Professionals think you'll find they're ideally suited to meet your needs both now and in the future and would be delighted to meet with you to discuss your needs over a cup of coffee and home made biscuits.

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Care Provided by Barchester Kingsland House Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 71 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Ana Hyne (General Manager )
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (67)
    • Couples/Companion Rooms (2)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 1995
    • Last Refurbishment: 2019
    • Number of floors: 1

Funding & Fees Guide for Barchester Kingsland House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,465

  • This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.
  • (these prices are only a guideline, please contact Barchester Kingsland House Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors are welcome any time of the day, whenever is most convenient.


  • Parking

  • Own private car park for visitors ease and convenience.


Barchester Kingsland House Care Home Reviews (83)

Total of 83, showing 61-80
9.2

Barchester Kingsland House Care Home has a Review Score of 9.2 (9.164) out of 10, based on 23 reviews in the last 2 years. Over all time Barchester Kingsland House Care Home has 83 reviews.

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  • 4

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Review from J P (Daughter of Resident) published on 4 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The new acting manager has made many improvements in recent months which are evident with better record keeping and a more relaxed atmosphere. The communal rooms have been refurbished with restful, tasteful furnishings. The residents have been consulted over the menu. We recently enjoyed the summer
fete, sadly held indoors as we had the first rain for weeks that day. The staff are pleasant and smiley, particularly the hostess who always has a special welcome for my dog.

Reply from Neli Koleva, Acting General Manager at Barchester Kingsland House Care Home

Thank you so much for your kind words. Lots of time and effort was spent refurbishing the home and bringing it to the standard it is now, so it is lovely to receive such positive feedback. I will pass on your lovely comments to the staff.


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Review from Mary E (Wife of Resident) published on 31 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience of this lovely home has been of the highest standard. My husband has been happy and very well looked after. The staff have just been so good to him.
This has put my mind at ease about him having to go away.

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Review from Kevin G (Son of Resident) published on 5 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

This care home is of a very high standard, with warm and friendly staff. It gave the reassurance that our Mum was warm and safe in her latter years.

Reply from Neli Koleva, Acting General Manager at Barchester Kingsland House Care Home

Thank you for your kind review. I will feed this back to my staff and we will continue to maintain high standards of care ensuring that everybody is treated with dignity and respect.


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Review from J B (Niece of Resident) published on 5 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Your kind and prompt action and guidance provided a quiet, calm, efficient, and caring space for my uncle to be moved to and for he and I to spend our few last days together so that he could die in peace with minimum fuss and disruption. I cannot thank you enough for taking us BOTH into your care when
all other powers that be refused to acknowledge he was dying or listen to my pleas for help.

Reply from Neli Koleva, Acting General Manager at Barchester Kingsland House Care Home

Thank you for your lovely words. We are pleased that we were able to provide a safe and peaceful environment for you and your uncle in the last days of his life. I will feed this back to the team who will greatly appreciate your kind feedback.


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Review from Roy S (Son of Resident) published on 5 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was in Barchester Kingsland House Care Home and was treated with a lot of respect at the end of his life. The care was attentive and appropriate to his needs. The food was good with good variation. The room was clean and tidy and his medical treatment was excellent.

Reply from Neli Koleva, Acting General Manager at Barchester Kingsland House Care Home

Thank you for your kind review, we are pleased to hear that you felt that your father towards the end of his life was well respected. I will pass these kind words to all the staff involved. Our hearts and thoughts are with you and family at this time.


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Review from Lucy B (Daughter of Resident) published on 25 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This a purpose built care home with good, modern accommodation and facilities.
Standards are high, provided by a hard working, willing and most of all , caring staff, who always seem to go about their work with a cheerful demeanor, interacting pleasantly with the residents. All this despite pressure
on staffing levels.

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Review from A S (Daughter of Resident) published on 21 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother is happy and safe. I'm concerned about the number of managers Kingsland has had since she became a resident, also the amount of agency staff. There seems to be a core of carers that understand how to address and care for people with dementia, others could do with some training.

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Review from Jill K (Wife of Resident) published on 14 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I very much appreciate the wonderful care and support given by the staff. There is always someone available to speak to me about my husbands care and well being. The home is always clean and welcoming and the food is very good. We were able to celebrate my husbands birthday there and the staff were
so helpful in making this a happy occasion.

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Review from S G (Daughter of Resident) published on 14 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Caring and attentive staff, good facilities, good nutrition.

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Review from J B (Grandson of Resident) published on 14 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since the new manager has taken over the home it is so much better. The manager and her team really care about the residents and take the time to speak to relatives. My grandmother is happy and well cared for.

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Review from Ann H (Daughter of Resident) published on 27 November 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum sadly passed away recently at Kingsland House after 4 happy years of living there. I cannot emphasise too much how grateful I am for the wonderful care she received. Her independence was always respected and yet she was always kept safe as she slowly needed more help.


There were some management

problems in that time but Mum was shielded from any problems by the caring staff.


At the end of her life, the care for her comfort was at the forefront and I was supported throughout that sad time. I can only say that I highly recommend Kingsland as a caring home from home.


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Review from Kim T (Niece of Resident) published on 3 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We were very happy with the home and the staff. We have no complaints.

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Review from A J (Son of Resident) published on 21 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We were extremely worried about my father going into a care home when my mother was unable to continue to look after my father at home. He settled in very quickly and has found the staff extremely helpful and caring. Thank you. We are finding the payments very expensive but believe them to be largely
in line with other similar nursing homes.

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Review from A S (Daughter of Resident) published on 16 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very happy with the care and safety offered at this home.
The staff are generally caring and happy to help residents and family.

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Review from JS (Daughter of Resident) published on 24 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Lots of improvement in the past 6 months. You need to improve dentistry appointments.

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Review from Ruth G (Granddaughter of Resident) published on 6 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The family activities are always well organised and inclusive for all to enjoy.
There is lots going on through the year and the staff are always full of energy and caring.

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Review from Paul G (Son of Resident) published on 6 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The nursing home has been open and honest with any problems it has faced with CQC reports. It has consistently improved its service working with relatives. Staff are patient and caring and all show warmth and compassion with my father. Since he has been a resident he is happier and content (since he
lived alone). I am very satisfied with his care and think he is well looked after in both his physical and mental welfare.

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Review from Christine C (Daughter of Resident) published on 9 December 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad was very resistant to the idea of leaving his own home but has thoroughly enjoyed his stay so far. We have noticed how much brighter he is and how his mobility has improved. The staff are intuitive in their interactions with him and keep him cheerful and occupied. They are very welcoming and have
been supportive to us all after the recent death of his wife and our mother. We can relax knowing that he is safe and happy.

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Review from Paul O (Son-in-law of Resident) published on 9 December 2016
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Being a purpose-built facility, Kingsland House has a very different atmosphere to the many care homes that are converted from large old houses. In many ways, it feels more like a hotel. Everywhere is light and airy, and the public areas are spacious.


The building is well maintained, and the overall

standard of cleanliness is good with there being little evidence of the smells that can be common in many care homes.


The staff are friendly, and mostly seem to be employees rather than agency - familiar faces being important for people with memory problems. They always seem to have time for a chat with both residents and their families, despite having busy workloads.


Although our relative doesn’t enjoy being in a care home, this is no reflection on Kingsland House. It gives us peace of mind knowing that she’s living somewhere where she’s safe and where she gets the care and support that she needs.


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Review from Lorraine B (Daughter of Resident) published on 20 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Dad has been at Kingsland House for nearly 4 weeks.
When he arrived, everything was well organised and ready for him. Without exception, every member of staff was warm and welcoming.
Dad has settled in well, and is enjoying a high quality of care, excellent interactions with the staff, stimulating
and fun activities and delicious food.
The manager os excellent - a rare mixture of professionalism and warmth. Nothing is too much trouble.

Reply from Marion Conway, General Manager at Barchester Kingsland House Care Home

Thank you, Lorraine, for your kind words, I will ensure the team are made aware of the review.


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Current Review Score: 9.2 (9.164)

Overview of Review Score

The Review Score of 9.2 (9.164) out of 10 for Barchester Kingsland House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.2 out of 5 from 23 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.164 for Barchester Kingsland House Care Home is calculated as follows: ( (133 Excellents x 5) + (82 Goods x 4) + (32 Satisfactorys x 3) + (6 Poors x 2) + (15 Very Poors x 1) ) ÷ 268 Ratings = 4.164

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Kingsland House Care Home is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 71 registered maximum number of service users is 14.2, which has been reached with 19 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 1 Feb 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (28)

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Meet the Team (11)

Ana

Ana Hyne

Job Title: General Manager

Joined: 2025

Hi, my name is Ana and I am the General Manager at Kingsland House. Myself and the team are looking forward to welcoming you into our home.


My career in healthcare begun in 2015 and since then I have had a variety of roles in care homes, from registered nurse progressing my career to senior nurse, clinical lead and home manager. My experiences in various settings have helped me develop my knowledge and skills to improve people’s life in the care home environment.
I have also acquired a level 5 Diploma in Management and Leadership in adult care, which has helped me manage my teams well and drive change.


I am very dedicated to the people we support as well as their families and the staff, and I believe that working in partnership provides the best outcomes.


Tracey

Tracey Stewart

Job Title: Deputy Manager

Joined: 2025

Hi I am Tracey and I am the Deputy Manager at Kingsland House care home.
I am a registered nurse with many years of experience.


Louise

Louise Citroni

Job Title: Home Administrator

Joined: 2024

Hello, my name is Louise, I live locally to Kingsland House and previously had a business in the local area and have links to the local community which has helped me feel welcome in my role. I have over 20 years in accounts management and previous experience supporting vulnerable adults.


Bogdan

Bogdan Rasarit

Job Title: Head of Maintenance and Health & Safety Champion

Joined: 2023

Hi


My name is Bogdan and I am the Head of Maintenance here at Kingsland House. I have worked at Kingsland House since 2023 and enjoy every day doing my job.


I ensure that the resident's quality and safety is my priority. I am also the Speak Up Champion and the Health and Safety Champion.


Paul

Paul Lothian

Job Title: Head Chef

Joined: 2024

I have been a head chef for over 20 years and with Barchester at Kingsland House since 2024.


it is truly rewarding catering for our residents, family and friends who all comment on our lovely food.
The responsibility is high however so are the rewards and satisfaction from caring for our resident's catering needs and I wouldn't change it for the world.


Mo

Mo Clark

Job Title: Activities Lead - Dementia Care Champion

Joined: 2024

My name is Mo and I am the Activities Lead at Kingsland House. I have worked in many roles in care and came to Kingsland in 2024. I love the role of the Activities Lead and find the role so rewarding.

Having the opportunity to give so much fun and enjoyment to everyone is so important and I love all the different experiences every day.


I am also a Dementia Champion.


Keira

Keira Tomsett

Job Title: Receptionist/Administrator - Well Being & Mental Health Champion

Joined: 2021

Hi, I'm Keira I started at Kingsland House as a housekeeper in 2021 and helping in activities too, having so many skills I am a key member of the team.
I love customer service and spending time with the families and residents. I feel like I am part of the heart of the home.


I am also the well-being and Mental Health Champion.


Theresa

Theresa Holland

Job Title: Activities Assistant

Joined: 2010

Hi, my name is Theresa, and I have worked at Kingsland House since 2010. I have worked in various roles and now as an Activities Assistant. I love my job, as every day is a new adventure with the residents.


The most important thing for me is that the residents have a lovely day every day enjoying things that are important to them.


Nicola

Nicola Charlton

Job Title: Senior Carer

Joined: 2019

I love working at Kingsland House and have been here since 2019. It is a 'home from home' environment. I am currently studying for my Diploma in Health and Social Care and the Senior Healthcare program with Barchester which enables me to give the best possible care to my residents. I work in Adur Unit and it feels like everyone is my family. Making sure the residents have the best possible care is my priority every day.


I am also a Speak Up Champion.


Shobha

Shobha Khadka

Job Title: Registered Nurse

Joined: 2023

I have been with the lovely Kingsland team for some time now.


My role includes being the dignity and palliative care champion which I absolutely love to do.


Martha

Martha Hutchu

Job Title: Dementia Care Champion

Joined: 2023

My name is Martha.


I have been at Kingsland for some time now and have learnt and grown with experience during my time at this wonderful home.