Tenchley Manor

Ursula Square, Selsey, Chichester PO20 0HS
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9.7 48 Reviews
  • Tenchley Manor, Chichester
Located in Selsey, Tenchley Manor is set amongst extensive landscaped gardens. The home offers sea views, with a peaceful atmosphere for residents to enjoy.

Tenchley Manor is a purpose-built care home, designed to provide exceptional specialist nursing care to up to 37 residents. Tenchley Manor has recently undergone extensive renovation and development and provides comfortable and spacious lounges and dining areas. Most rooms are ensuite, and a number of rooms have disabled wet rooms.

For additional comfort and safety, assisted medical baths are provided. Residents are supported and assisted at mealtimes, and special dietary requirements are catered for. Their catering teams produce a range of nutritious and tasty meals.

The home's nurse-led team provides care for those of advanced years, and adults of all ages. The quality of staff training is crucial to the service's effectiveness, with carers currently aiming to complete the Gold Standards Award. Pride is taken in the quality of staff training given to ensure that a consistently high standard of care is delivered.

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Care Provided by Tenchley Manor

  • Primary Care Categories
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 37 Service Users
  • Privately Owned
  • Care Offered
  • Cancer Care
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Own GP if required
  • Physiotherapy

Good to Know

  • Person in charge
  • Vanessa Redford (Home Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (33)
    • Couples/Companion Rooms (2)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 1995

Funding & Fees Guide for Tenchley Manor

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,590
    • Self-Funded Nursing Care from £1,590
    • RESPITE Self-Funded Residential Care from £1,640
    • RESPITE Self-Funded Nursing Care from £1,640
  • (these prices are only a guideline, please contact Tenchley Manor to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Television point in own room
  • Wheelchair Access

Tenchley Manor Reviews (48)

Total of 48, showing 1-20
9.7

Tenchley Manor has a Review Score of 9.7 (9.738) out of 10, based on 33 reviews in the last 2 years. Over all time Tenchley Manor has 48 reviews.

Overall Experience

  • 35
  • 12
  • 0
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Date Published

48
5
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15

Review from Susan R (Daughter of Resident) published on 27 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our father moved into Tenchley Manor, Selsey, on 21st June 2024 and from that time until his passing on 27th November 2024, we cannot praise the staff enough for their dedication, gentle care and genuine kindness. They were wonderful and our father was very appreciative - as were we. Whenever possible,
the staff gave a lot of time and interest to both our father and mother (who is still a resident). The management, nurses, carers, catering staff and housekeeping team were all extremely supportive to my sister, brother, myself and our parents during a difficult time and we are forever grateful to them. The consideration they had (and still have for our mother), is so much appreciated. A wonderful team and I have been singing their praises to so many people.

Reply from Kerry Mcdowell, Home Administrator at Tenchley Manor

Thank you so much for your kind words, our team were so happy to read them. It is an honour to be here for all our Residents and their family and friends. PS: We think our team are wonderful too!


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Review from G D (Niece of Resident) published on 27 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My auntie was looked after very well at the end of life, the staff were very good and they looked after me very well.

Reply from Justine Cowell, New Business Manager at Tenchley Manor

Thank you so much for your kind words, I will ensure the team in Tenchley Manor are made aware of your lovely review


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Review from Michele W (Resident) published on 4 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum arrived at Tenchley on the 5th September and I knew from that day I had chosen the right place for her care.
The staff are genuinely caring and I could see this in my mum's non-verbal cues when she saw them or they were giving her care. The staff took time to get to know Mum, and there was never
any rush for example when taking time to feed her.
The nursing staff were very experienced in Palliative care and I had every confidence in the decisions they suggested.
On the day of her passing the staff were very attentive and made sure we as a family ate and drank. They were very respectful at all times.
We cannot thank them enough.

Reply from Katrina Austin, Home Manager at Tenchley Manor

Thank you for your review. It is our aim to ensure that not only are our residents cared for but also their loved ones. This is very important to us. I am please that you and your family have felt so supported at what is such a difficult time.


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Review from C D (Resident) published on 30 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I remember many years ago visiting an old friend in the building, it had a different name at the time but the garden was extensive and lovely. When I was very ill in hospital I was asked, if I survived, which home I would like to go to. I didn't know the name, but I remember the garden, and here I am!
How about that! The care I have received has been brilliant. I have been so lucky. The staff are caring and efficient. I couldn't ask for more.

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Review from Nicola B (Daughter of Resident) published on 27 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

My Mum stayed in Tenchley Manor for 2 years. She died on 20th July this year. My husband and I visited multiple times each week.
We encountered many problems over this time. One of our main concerns was the appalling communication between staff members, us, management and more importantly, the lack
of communication between staff members and Mum.
The staff don't have time to spend with the residents. They are rushed and always seem short-staffed.
Some of the staff were kind, friendly and good at their jobs, and I appreciate them. Others didn't seem to have the supervision or training they so clearly needed. This was a concern.
There was a high turnover of staff in the time Mum was there. They won't keep good staff until they listen to their genuine concerns.
I would definitely not recommend Tenchley Manor to others. I do not feel that my Mum was cared for to an acceptable standard.
I felt I had a constant battle, just trying to make sure Mum was getting what she needed.

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Review from L M (Daughter-in-law of Resident) published on 18 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law is very well looked after and cared for.
We know she is safe.

Reply from Katrina Austin, Home Manager at Tenchley Manor

Thank you for your feedback. It is our aim for families to feel secure and reassured that their loved ones are cared for well and are safe.


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Review from Wendy B (Daughter of Resident) published on 20 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Visited my dad for the first time at this nursing home. He was clean, well-groomed and happy watching the Olympics. He said he was happy and the food was good. The staff were pleasant and attentive all the time, offering drinks and getting meal requirements from others as well as my dad. Other residents
were chatty and cheerful. Went home feeling very happy that he was secure and well looked after.

Reply from Kerry Mcdowell, Home Administrator at Tenchley Manor

Thank you so much for your kind review. We endeavour to make everyone feel at home and as comfortable as they can be. Our team take pride in being kind and attentive. We look forward to seeing you again soon.


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Review from P W (Son of Resident) published on 13 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having spent a number of days visiting several nursing homes, we chose Tenchley Manor as it felt like a house and not a hospital setting. Warm and welcoming atmosphere, lovely staff. Care of my mum was dealt with sensitively and compassionately. Regular updates face to face or on the phone. Care shown
to us as well. Speak thanks to three particular nurses. A real home from home - thank you to everyone who cared for Mum.

Reply from Katrina Austin, Home Manager at Tenchley Manor

We really appreciate your feedback. All of the team at Tenchley appreciate that we are working in the residents' homes, and we strive to make the environment as homely as possible. We look forward to sharing your comments with the staff at Tenchley Manor. Thank you.


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Review from Justine R (Daughter of Resident) published on 10 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been a Tenchley Manor resident for 3 years now and he is definitely in the right place. He is well looked after in all aspects of his care by wonderful staff who do all they can to make him comfortable. Not only do they give my dad first-class care they are always there to support me too
with kindness and warmth when I find it particularly hard to see my dad so poorly. My dog regularly accompanies me on my visits to see Dad and he loves coming too as he's always thoroughly spoiled with lots of doggie treats.

Reply from Katrina Austin, Home Manager at Tenchley Manor

Thank you so much for your lovely review. We really appreciate your feedback which will be shared with our team. It is always a pleasure to see you and your lovely dog!


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Review from K J (Wife of Resident) published on 8 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been a resident at Tenchley for a number of years and often speaks of how happy he is. Management are always so welcoming and supportive and always find time to catch up with us a family.
The staff are caring and take care to ensure that his needs are met, both medically, physically
and mentally.
We are very happy here.

Reply from Katrina Austin, Home Manager at Tenchley Manor

Thank you for your feedback. We really appreciate your comments. Pleasure to have him with us.


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Review from Sallianne T (Daughter of Resident) published on 25 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm so pleased that mum was able to move from the hospital to Tenchley Manor. I can relax in knowing mum is very well cared for by a team of friendly and kind staff.
Management is professional and approachable.
Tenchley has taken a huge amount of stress from my shoulders and I will always be grateful
for their care of mum.

Reply from Katrina Austin, Home Manager at Tenchley Manor

Thank you for your review. Your feedback is invaluable to the team at Tenchley Manor. It is a pleasure to have your mother with us.


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Review from Tracey L (Wife of Resident) published on 22 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A very big thank you to this wonderful team at Tenchley Manor for making a milestone birthday very special and for letting us enjoy a fabulous day celebrating with family and friends. The care and compassion every member of staff has for the residents is exceptional and they go above and beyond to make
all feel like one big family. Cannot thank them all enough for all that they do!!

Reply from Kerry Mcdowell, Home Administrator at Tenchley Manor

Thank you for your comments. It was absolutely pleasure to be a part of your loved one's big day. I am glad that you had a wonderful time.


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Review from Jennifer D (Daughter-in-law of Resident) published on 22 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I cannot thank the staff at Tenchley Manor enough. As a family, over the generations this area has always been our second home, unfortunately of late it is not possible for us to take Mum with us on holiday due to the deterioration of her health, however, with Mum in respite at Tenchley Manor she was
able to holiday with us with exceptional care provided on her stay and at the same time enjoying a few days out with the family.

Reply from Kerry Mcdowell, Home Administrator at Tenchley Manor

Thank you so much for your review. It was a pleasure to enable you to carry on having family holidays together in sunny Selsey. We are looking forward to seeing you all again very soon.


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Review from Alyson C (Daughter of Resident) published on 1 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone has been exceptionally kind and caring. Dad moved here sixteen months ago to be closer to Mum. He loved to sit in the day room every morning with a view of the sea. Mum visited daily and was also kindly looked after, sometimes joining in activities or happily staying to lunch dates with Dad.
Throughout his stay, he has received outstanding care from everyone and we were always made welcome and never concerned to leave him in your care. He had no worries and passed peacefully within view of the sea. We can't begin to thank you enough for all you have done for Dad during his stay with you. It will never be forgotten.

Reply from Katrina Austin, Home Manager at Tenchley Manor

Thank you for your feedback. We aim to support our residents and their families. It was an absolute pleasure to have your father with us and to have your mother visit often. Please feel free to come to Tenchley and see us anytime. The door is always open and we would love to see you soon.


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Review from Lisa W (Daughter of Resident) published on 23 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My Dad (58) went to reside at Tenchley Manor from the end of June 2023 until late August and when he moved to hospice, his cancer-related anxiety and symptoms had become too difficult to manage at home, and it was decided a nursing home would be the safest place for him. Dad had very complex needs and
on top of this a terminal diagnosis, making him hard to manage. Most of the staff were very good and with my Dad. My only criticism was I wish I had felt listened to more regarding his end-of-life symptoms. Tenchley have kept in touch with me and were very supportive and still are since my Dad passed away in September 2023.

Reply from Kerry Mcdowell, Home Administrator at Tenchley Manor

It was privilege being here for you all as a family. Please stay in touch.


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Review from Sarah C (Daughter of Resident) published on 18 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After a few years of my father being a resident at Tenchley Manor, he sadly passed away in January 2024. I would just like to say how very grateful I am for the support, firstly from the two ladies always there or at the end of the phone with updates on how Dad was doing and a smile and a hug when I
needed it most. One particular lady, well what can I say, forever grateful for the honest advice, support and hugs for me through this turbulent journey and to all of the staff for the care and compassion you gave to Dad, I would never have been able to have to get through the sadness without all of you.
To the manager - you have a host of angels.

Reply from Katrina Austin, Home Manager at Tenchley Manor

Thank you for your lovely comments. We so miss your visits to our home. You are indeed correct, they really are an incredible team and we are so lucky to have them. Caring is something we all love to do at Tenchley Manor. Feel free to drop by for a hug anytime.


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Review from Kevin W (Son of Resident) published on 12 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Tenchley Manor has a reputation as a top nursing home and rightly so. The staff are polite, respectful and very professional. Despite my mother's stay being sadly short, I am very happy that she ended her days in their care.

Reply from Kerry Mcdowell, Home Administrator at Tenchley Manor

Thank you so much for your high praise, our team will be thrilled to read your review. It was a privilege supporting you all.


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Review from B T (Daughter-in-law of Resident) published on 11 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Took Mum for emergency respite and ended up saving her life. The care and support she was given was excellent and has helped her to regain her confidence. All staff I met were caring and considerate. Manager was excellent in coming out to assess Mum within an hour and organisation her admission within
a few hours.

Reply from Katrina Austin, Home Manager at Tenchley Manor

Thank you for your comments. We always aim to provide the best care for everyone and to support in every way.


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Review from B T (Son of Resident) published on 9 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care team have been wonderful at ensuring our dad is well taken care of 24 hours a day. The place is always clean, the staff always happy and engaged and we also have our needs or concerns addressed in a timely and effective manner.

Reply from Katrina Austin, Home Manager at Tenchley Manor

Thank you for your review. We appreciate your comments and always aim to provide the best care to our residents.


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Review from Gillian P (Wife of Resident) published on 7 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband arrived at Tenchley Manor from the hospital two years ago following a serious leg break and surgery. I live locally and have visited him on a daily basis. I have always been welcomed warmly, as has our dog, who loves his visit to the admin office every day for a treat. It was always my husband's
hope to eventually return home, and every effort has been made by the staff at Tenchley to care for his physical and mental shape and to keep this hope alive. They have booked GP and physio visits at the home, arranged transport for hospital appointments, and recently sourced from the NHS a wheelchair made to measure. This very positive lead by the management is reflected in all the staff, who after two years, have come to understand my husband well. He has a splendid room overlooking the Solent and thoroughly enjoys checking the shipping on his app! It has become a home from home for me and I am grateful for the support I have been given. There has also been lots of fun!

Reply from Katrina Austin, Home Manager at Tenchley Manor

Thank you for your review. We really appreciate your feedback and will pass this on to our team. We are proud of the work that we do at Tenchley and always aim to give the best care. We also adore our dog friends when they visit! Admin has topped up the treats.


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Current Review Score: 9.7 (9.738)

Overview of Review Score

The Review Score of 9.7 (9.738) out of 10 for Tenchley Manor is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 33 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 32 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.738 for Tenchley Manor is calculated as follows: ( (316 Excellents x 5) + (48 Goods x 4) + (13 Satisfactorys x 3) + (5 Poors x 2) + (3 Very Poors x 1) ) ÷ 385 Ratings = 4.738

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Tenchley Manor is based on 32 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 37 registered maximum number of service users is 7.4, which has been reached with 32 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 27 Oct 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (9)

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Meet the Team (9)

Vanessa

Vanessa Redford

Job Title: Home Manager

I’ve completed a manager's training course and take pride in creating a nurturing environment where residents feel enriched, stimulated, and content in their homes.


Kerry

Kerry Mcdowell

Job Title: Administrator

Joined: 2022

Tenchley Manor is a lovely home with an excellent local reputation and we work hard to ensure that residents, their visitors and our team stay happy, feel welcomed and are valued. It’s in a great location too – I can see the sea from my desk.


I look forward to speaking to you and understanding your needs or the needs of your loved one.


Koo

Koo Kirby

Job Title: Housekeeper

I love to keep everything organized, neat and tidy for the home and the residents and am good at time management which means I don’t fall behind. I like to see everyone happy and am well supported in my role here at Tenchley Manor.


Sarah

Sarah Jocelyn

Job Title: Staff Nurse

I am enjoying working at Tenchley Manor and learning the different structures and policies that go with working in a care home. I love to meet the new residents and work with them and their families to support their needs.


Meryn

Meryn Woodland

Job Title: Senior Care Assistant

I have worked in care for a number of years and enjoy my role as a senior – I always take time to listen to and assist the team to fulfil their roles. In my spare time, I enjoy photography, cycling and walking, I also care for my dad.


Millie

Millie McMaster

Job Title: Activities Co-ordinator

I love my job, working with the residents and seeing the positive outcomes from the activities that we are running. I work hard to make sure everyone can be included in activities if they want to be. Tenchley Manor is a lovely place to work, everyone is friendly and there is a good, positive atmosphere.


Daniel

Daniel Williams

Job Title: Head Chef

I am an organised and passionate chef, enjoying the family atmosphere of the care home and the challenge of creating meals that residents love.


Julie

Julie Wilson

Job Title: Advanced Healthcare Practitioner

I have extensive experience in nursing, having worked in Kerala for 7 years and Kuwait for 11 years. I enjoy building strong relationships with residents, something I couldn't do in hospital settings.


Rattiya

Rattiya Gale

Job Title: Team Leader

I love the teamwork at The Malthouse, where staff, residents, and their families create a supportive and appreciative environment. I enjoy working with people and helping those around me. I have completed my Diploma levels 3 and 5 in Health and Social Care.


Frequently Asked Questions about Tenchley Manor

What types of Care is Tenchley Manor registered for?

Older Person Care, Respite Care, Physical Disability, Sensory Impairment & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Tenchley Manor provide?

Physiotherapy & Own GP if required are other types of care provided.

How many Rooms does Tenchley Manor have?

There are 33 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Tenchley Manor?

Own Furniture if required, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Tenchley Manor to the centre of Chichester?

7.8 mile(s) as the crow flies, distance by road may be significantly further.