Tenchley Manor

Ursula Square, Selsey, Chichester PO20 0HS
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9.7 48 Reviews
  • Tenchley Manor, Chichester
Located in Selsey, Tenchley Manor is set amongst extensive landscaped gardens. The home offers sea views, with a peaceful atmosphere for residents to enjoy.

Tenchley Manor is a purpose-built care home, designed to provide exceptional specialist nursing care to up to 37 residents. Tenchley Manor has recently undergone extensive renovation and development and provides comfortable and spacious lounges and dining areas. Most rooms are ensuite, and a number of rooms have disabled wet rooms.

For additional comfort and safety, assisted medical baths are provided. Residents are supported and assisted at mealtimes, and special dietary requirements are catered for. Their catering teams produce a range of nutritious and tasty meals.

The home's nurse-led team provides care for those of advanced years, and adults of all ages. The quality of staff training is crucial to the service's effectiveness, with carers currently aiming to complete the Gold Standards Award. Pride is taken in the quality of staff training given to ensure that a consistently high standard of care is delivered.

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Care Provided by Tenchley Manor

  • Primary Care Categories
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 37 Service Users
  • Privately Owned
  • Care Offered
  • Cancer Care
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Own GP if required
  • Physiotherapy

Good to Know

  • Person in charge
  • Vanessa Redford (Home Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (33)
    • Couples/Companion Rooms (2)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 1995

Funding & Fees Guide for Tenchley Manor

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,590
    • Self-Funded Nursing Care from £1,590
    • RESPITE Self-Funded Residential Care from £1,640
    • RESPITE Self-Funded Nursing Care from £1,640
  • (these prices are only a guideline, please contact Tenchley Manor to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Television point in own room
  • Wheelchair Access

Tenchley Manor Reviews (48)

Total of 48, showing 21-40
9.7

Tenchley Manor has a Review Score of 9.7 (9.738) out of 10, based on 33 reviews in the last 2 years. Over all time Tenchley Manor has 48 reviews.

Overall Experience

  • 35
  • 12
  • 0
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Date Published

48
5
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33
15

Review from L M (Partner of Resident) published on 27 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff were very welcoming to us. They supported us through my partner's end-of-life care as it came around so quickly. He received wonderful care right to the end of his life peacefully and respectfully I can't thank them enough.

Reply from Katrina Austin, Home Manager at Tenchley Manor

Thank you for your review. Your feedback is important to us and we appreciate you taking the time to complete this.


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Review from C P (Resident) assisted by family/friend published on 21 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Comfortable premises with good managment and nursing and excellent domestic and catering staff. Carers are good in the main but I sometimes have difficulty understanding them or them me. They change very often so I don't get to know them I enjoy repartee with those I know.

Reply from Katrina Austin, Home Manager at Tenchley Manor

Thank you for your comments. All feedback is appreciated and assists us with improving the service we provide.


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Review from M M (Sister of Resident) published on 19 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff have been amazing making sure my brother is comfortable and as happy as possible. The home smells nice and is very clean. Just looked at my brother I can see how much care has gone into his care. The staff treat us as family, feel welcome and have been supporting us emotionally. The two nurses
are amazing, very happy, lovely and considerate.

Reply from Kerry Mcdowell, Home Administrator at Tenchley Manor

Thank you so much for your kind words, I will pass them on to our team.
We endeavour to preserve our homely and family atmosphere, as we feel it it is vital to support the health and wellbeing of our residents, their family & friends and our team.


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Review from D H (Nephew of Resident) published on 31 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt entered the home late last year, she has settled in great, adding some much-needed weight after the close attention by the staff.
The home is so much nicer than the one that my late mother saw out her last days in.
And you can’t beat the sea view.

Reply from Katrina Austin, Home Manager at Tenchley Manor

It is so lovely to have her with us, we all enjoy having her company. Thank you for your kind review.


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Review from Lynda M (Daughter of Resident) published on 31 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Unfortunately, we found Tenchley Manor too late. My father moved in, it was a lovely room overlooking the sea, he loved it and the staff were so helpful. He was looking forward to a nice fry-up in the morning, we were all sh happy for him. So he fell asleep that night and didn't really wake up, he sadly
passed away on Saturday evening.

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Review from Frank P (Husband of Resident) published on 24 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I couldn't have asked for anything more. My wife was cared for so well. The staff and management are wonderful, nothing is too much for them and it is easy to see how much they care. Can highly recommend.

Reply from Katrina Austin, Home Manager at Tenchley Manor

Thank you for your valued feedback. I am so glad to hear that you were pleased with the care that your wife received.


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Review from David R (Son of Resident) published on 5 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care that my father has received has been wonderful. All the nurses, carers, kitchen staff and management have been excellent. Everyone is so caring and helpful. My father appears to be very happy at Tenchley Manor.

Reply from Kerry Mcdowell, Home Administrator at Tenchley Manor

Our team thank you so much for your kind words; it means so much to them. We try to enable each person to live a happy life here.


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Review from Kate S (Daughter of Resident) published on 11 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am really happy with everything. Mum is happy, confident, warm and comfortable. Very well cared for. I have no need to worry about anything as I know I will be informed immediately if anything is wrong.

Reply from Katrina Austin, Home Manager at Tenchley Manor

Thank you for your review. It is a pleasure to have your mum with us. We value input from residents and their loved ones and aim to provide the best care for all.


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Review from L D (Son of Resident) published on 8 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It's perfect. How can you improve on perfection?

Reply from Kerry Mcdowell, Home Administrator at Tenchley Manor

Thank you very much for such high praise!
It is very much appreciated.


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Review from S C (Cousin of Resident) published on 7 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My cousin was a resident at Tenchley Manor since August 2022. From day one she was bedridden and the care she received was outstanding from all the staff involved. Whenever we visited we were made to feel most welcome and supported. As we don't live locally we knew each time we left she was warm, comfortable
and in good hands. During her last days, she was treated with the utmost dignity and respect. Thank you so much to all the staff.

Reply from Katrina Austin, Home Manager at Tenchley Manor

Thank you for your review. We are proud of our staff and the care that they deliver to our residents. It is always lovely to receive feedback from our resident's families and I am so pleased that you have had a positive experience.


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Review from L M (Daughter of Resident) published on 23 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was cared for in her last few weeks. The room was beautiful with views of the garden and sea. Every single staff member, without exception, was outstanding in the care they offered her and all the family at the end. I am taking comfort in the knowledge that she received the best available.

Reply from Kerry Mcdowell, Home Administrator at Tenchley Manor

Thank you so much for your kind words. We are so proud of our caring team who endeavour to treat everybody with dignity, respect and genuinely care about our Residents, their family & friends. Caring really is at the heart of everything we do.


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Review from Keith D (Son of Resident) published on 5 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Tenchley Manor since April 2023, and since then the staff have bent over backwards to make her feel at home, happy and cared for. The transition to a new home, when you’re unable to live independently in your own place any more, is always difficult, but for her, it was
managed very sympathetically, and now she feels at home there and loves the staff who take care of her needs and chat to her every day.
I can definitely vouch for Tenchley as a safe, happy retirement home, with the added bonus of a beautiful setting in landscaped gardens, through which you can walk straight through to the seafront. Highly recommended.

Reply from Katrina Austin, Home Manager at Tenchley Manor

Thank you so much for your kind words. We always endeavour to enable people to live as independently as possible in their new home with us at Tenchley. We are so very grateful to you and your family for your support of the home and our residents.


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Review from Julie C (Daughter of Resident) published on 28 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment she arrived at Tenchley Manor, Mum was told that she was home and that was true. She was warm, clean and well cared for by the lovely staff - from the lady with a cup of tea to the carers, medical staff and manager. She was unable to get out of bed but was always kept under supervision.
She died peacefully with family by her side in the home and they were kind and caring to all of us. If possible, I would give Tenchley Manor and the staff 6 stars.

Reply from Katrina Austin, Home Manager at Tenchley Manor

We are so happy that your mum felt that she was at ‘home’. We try our very best to provide a warm, homely and caring environment. To us, our slogan, “Caring Is At The Heart Of Everything We Do” is more than a slogan, it is an innate quality we look for in all of our staff. We will miss you all.


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Review from V W (Wife of Resident) published on 7 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Normally very good care is given but obviously when there is a shortage of staff (particularly over weekends) care and attention are a lot slower. Otherwise, the care and attention to residents are excellent.

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Review from C P (Granddaughter of Resident) published on 16 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All staff are friendly and attentive to the residents. My grandfather has settled well in the few months he has been at Tenchley Manor. He is thriving and looks the best he has in a very long time.

Reply from Kerry Mcdowell, Home Administrator at Tenchley Manor

Thank you very much for your kind words.
Your grandfather is very much looking forward to the warmer weather and getting out into the garden and seafront!


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Review from Margaret W (Resident) published on 16 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It is not home but we have new friends.
My bedroom is very comfortable and I get on with the staff and the nursing staff are very good.

Reply from Kerry Mcdowell, Home Administrator at Tenchley Manor

Thank you for your kind words. We endeavour to be as homely as possible.
Our staff team will appreciate your compliment.
Thank you.


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Review from Patricia H (Resident) assisted by family/friend published on 2 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After being here for only five weeks, I am still in a period of transition from home but am happily settling in with the help of all the staff and management. My room is beautiful with scenic garden/sea views with doors opening out to a terrace. The food is more than ample and very good quality and
various options are available. The loudness of the call bells can be very irritating but apart from that, am very happy.

Reply from Katrina Austin, Home Manager at Tenchley Manor

Thank you for your review. We are happy that you are settling in well and it is wonderful to have you with us.


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Review from Barry C (Son of Resident) published on 1 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Warm, friendly and helpful staff. Good level of care. Good food. Lovely room. Delay, sometimes quite a considerable delay, in answering my mother's beeper when she needs help (usually regarding toileting needs).

Reply from Katrina Austin, Home Manager at Tenchley Manor

Thank you for your kind words. We do endeavour to answer call bells in a timely manner and can only apologise that there has been an occasional delay. We will feedback to the care team to ensure that standards are maintained. Please do not hesitate to contact us, we are always available to discuss matters.


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Review from M C (Son of Resident) published on 1 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The team put everything into caring.

Reply from Katrina Austin, Home Manager at Tenchley Manor

Thank you for your feedback and kind words. Caring is at the heart of everything we do.


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Review from Laurence H (Son of Resident) published on 2 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Nearly two years at Tenchley Manor after his massive stroke, Dad has had fantastic care and attention. Thanks so much to all the staff.

Reply from Katrina Austin, Home Manager at Tenchley Manor

Thank you for your feedback. We welcome all feedback at Tenchley Manor.


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Current Review Score: 9.7 (9.738)

Overview of Review Score

The Review Score of 9.7 (9.738) out of 10 for Tenchley Manor is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 33 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 32 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.738 for Tenchley Manor is calculated as follows: ( (316 Excellents x 5) + (48 Goods x 4) + (13 Satisfactorys x 3) + (5 Poors x 2) + (3 Very Poors x 1) ) ÷ 385 Ratings = 4.738

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Tenchley Manor is based on 32 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 37 registered maximum number of service users is 7.4, which has been reached with 32 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 27 Oct 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (9)

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Meet the Team (9)

Vanessa

Vanessa Redford

Job Title: Home Manager

I’ve completed a manager's training course and take pride in creating a nurturing environment where residents feel enriched, stimulated, and content in their homes.


Kerry

Kerry Mcdowell

Job Title: Administrator

Joined: 2022

Tenchley Manor is a lovely home with an excellent local reputation and we work hard to ensure that residents, their visitors and our team stay happy, feel welcomed and are valued. It’s in a great location too – I can see the sea from my desk.


I look forward to speaking to you and understanding your needs or the needs of your loved one.


Koo

Koo Kirby

Job Title: Housekeeper

I love to keep everything organized, neat and tidy for the home and the residents and am good at time management which means I don’t fall behind. I like to see everyone happy and am well supported in my role here at Tenchley Manor.


Sarah

Sarah Jocelyn

Job Title: Staff Nurse

I am enjoying working at Tenchley Manor and learning the different structures and policies that go with working in a care home. I love to meet the new residents and work with them and their families to support their needs.


Meryn

Meryn Woodland

Job Title: Senior Care Assistant

I have worked in care for a number of years and enjoy my role as a senior – I always take time to listen to and assist the team to fulfil their roles. In my spare time, I enjoy photography, cycling and walking, I also care for my dad.


Millie

Millie McMaster

Job Title: Activities Co-ordinator

I love my job, working with the residents and seeing the positive outcomes from the activities that we are running. I work hard to make sure everyone can be included in activities if they want to be. Tenchley Manor is a lovely place to work, everyone is friendly and there is a good, positive atmosphere.


Daniel

Daniel Williams

Job Title: Head Chef

I am an organised and passionate chef, enjoying the family atmosphere of the care home and the challenge of creating meals that residents love.


Julie

Julie Wilson

Job Title: Advanced Healthcare Practitioner

I have extensive experience in nursing, having worked in Kerala for 7 years and Kuwait for 11 years. I enjoy building strong relationships with residents, something I couldn't do in hospital settings.


Rattiya

Rattiya Gale

Job Title: Team Leader

I love the teamwork at The Malthouse, where staff, residents, and their families create a supportive and appreciative environment. I enjoy working with people and helping those around me. I have completed my Diploma levels 3 and 5 in Health and Social Care.