Tenchley Manor

Ursula Square, Selsey, Chichester PO20 0HS
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9.7 48 Reviews
  • Tenchley Manor, Chichester
Located in Selsey, Tenchley Manor is set amongst extensive landscaped gardens. The home offers sea views, with a peaceful atmosphere for residents to enjoy.

Tenchley Manor is a purpose-built care home, designed to provide exceptional specialist nursing care to up to 37 residents. Tenchley Manor has recently undergone extensive renovation and development and provides comfortable and spacious lounges and dining areas. Most rooms are ensuite, and a number of rooms have disabled wet rooms.

For additional comfort and safety, assisted medical baths are provided. Residents are supported and assisted at mealtimes, and special dietary requirements are catered for. Their catering teams produce a range of nutritious and tasty meals.

The home's nurse-led team provides care for those of advanced years, and adults of all ages. The quality of staff training is crucial to the service's effectiveness, with carers currently aiming to complete the Gold Standards Award. Pride is taken in the quality of staff training given to ensure that a consistently high standard of care is delivered.

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Care Provided by Tenchley Manor

  • Primary Care Categories
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 37 Service Users
  • Privately Owned
  • Care Offered
  • Cancer Care
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Own GP if required
  • Physiotherapy

Good to Know

  • Person in charge
  • Vanessa Redford (Home Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (33)
    • Couples/Companion Rooms (2)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 1995

Funding & Fees Guide for Tenchley Manor

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,590
    • Self-Funded Nursing Care from £1,590
    • RESPITE Self-Funded Residential Care from £1,640
    • RESPITE Self-Funded Nursing Care from £1,640
  • (these prices are only a guideline, please contact Tenchley Manor to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Television point in own room
  • Wheelchair Access

Tenchley Manor Reviews (48)

Total of 48, showing 41-48
9.7

Tenchley Manor has a Review Score of 9.7 (9.738) out of 10, based on 33 reviews in the last 2 years. Over all time Tenchley Manor has 48 reviews.

Overall Experience

  • 35
  • 12
  • 0
  • 1
  • 0

Date Published

48
5
19
33
15

Review from Diana F (Wife of Resident) published on 18 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband received excellent care and attention from the friendly staff. The food was first-rate. The location is wonderful - easy to access by car, bus or taxi. There are lovely views from the communal room and a beautiful garden that leads directly to the beach. Thank you, Tenchley Manor, for all
that you have done for my husband.

Reply from Kerry Mcdowell, Home Administrator at Tenchley Manor

Thank you so much for your kind praise. It means a lot to us to be able to enable people to be well enough to return home. We wish you the very best and hope that you keep in touch.


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Review from Jacqueline P (Sister of Resident) published on 20 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My sister was transferred to Tenchley Manor when the nursing home where she had been a resident was no longer able to manage her needs. Since then, her physical health appears to have steadily improved. She has put on a bit of weight, her skin and hair look healthy, and on my most recent visit, she
was more alert and responsive than she has been for some time. I am not her official "next of kin", but I have been very satisfied with what I have seen of the care that she is receiving.

Reply from Kerry Mcdowell, Home Administrator at Tenchley Manor

Thank you very much for your kind words, they mean a lot to our team. We endeavour to put caring for our residents' needs above everything else.


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Review from Andrew P (Son of Resident) published on 1 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Brilliant people who looked after my mother beyond my expectations. Although Mum was really quite unwell, the staff here were very compassionate and understanding. Really, these people went way beyond what you would expect and have a real connection to Mum, even at her worst moments - I couldn’t have
asked for a better and more dignified care package.

Reply from Katrina Austin, Home Manager at Tenchley Manor

Thank you so much for your feedback, we really value your kind words.


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Review from L H (Friend of Resident) published on 18 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

An array of friendly, helpful staff who always have a smile to greet you when they aren't busy. I visit almost every day and have seen nothing untoward, only hardworking people who genuinely seem to care. The resident is struggling with the transition so patience with her is so important. I think she
is receiving that care, although I can only judge by what I see on my visits. I hope it is the case. Overall, I am very impressed with this home and the staff.

Reply from Katrina Austin, Home Manager at Tenchley Manor

Thank you for your comments. The transition into any home can be difficult for residents and extremely unsettling. Staff are very much aware of this and with reassurance and patience, this process is much more reassuring for those in our care and reaches a good outcome for our residents.


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Review from Ruth W (Wife of Resident) published on 25 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been cared for at Tenchley Manor Care Home for a year. The staff are very kind, humorous and very vigilant towards their residents. Nothing is too much trouble. The premises are clean and tidy. Because of Covid-19, there has been a lack of activities but I am sure there will be a full
calendar when things return to normal.

Reply from Katrina Austin, Home Manager at Tenchley Manor

Thank you for your kind words. We are very much hoping that activities will start to recommence as covid restrictions are lifted. We are about to start some garden activities very soon.


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Review from Susan R (Wife of Resident) published on 21 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm extremely satisfied with the care my husband is getting, right from him being admitted the manager, nursing staff and all the caring staff are without a doubt friendly and are going the extra mile for comfort and care, not just for him but our family's well-being also. Questions are answered and
always someone is available if needed. Thank you everyone for taking care of my husband, dad, brother, grandad to every member of our family.

Reply from Katrina Austin, Home Manager at Tenchley Manor

Thank you for your kind words, they are really appreciated. We always endeavour to carry out our roles to the full. When residents come to Tenchley Manor, we value them and their relatives and loved ones, they are always included in our everyday care. We always look forward to your visits.


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Review from Neil M (Husband of Resident) published on 23 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I hope you forgive me for saying but I think it is inappropriate at this time to review opinions of this nursing home. I know from experience, that understaffing will put any system under severe pressure and then cracks may appear, which can hardly serve as an accurate review. The manager and her assistant
have been extremely helpful. As in many sectors in life, some members of staff stand out from others for their considerate nature which makes our situation more bearable.

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Review from Karen (Daughter of Resident) published on 8 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother recently was given end of life care at Tenchley and I cannot praise them enough. All staff were extremely caring and friendly making not only my Mother's last days as comfortable and happy as possible but supported all the family at this difficult time.


We cannot thank them enough and would

highly recommend Tenchley to any families in a similar position to us.


Thank you Tenchley Manor staff.


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Current Review Score: 9.7 (9.738)

Overview of Review Score

The Review Score of 9.7 (9.738) out of 10 for Tenchley Manor is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 33 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 32 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.738 for Tenchley Manor is calculated as follows: ( (316 Excellents x 5) + (48 Goods x 4) + (13 Satisfactorys x 3) + (5 Poors x 2) + (3 Very Poors x 1) ) ÷ 385 Ratings = 4.738

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Tenchley Manor is based on 32 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 37 registered maximum number of service users is 7.4, which has been reached with 32 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 27 Oct 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (9)

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Meet the Team (9)

Vanessa

Vanessa Redford

Job Title: Home Manager

I’ve completed a manager's training course and take pride in creating a nurturing environment where residents feel enriched, stimulated, and content in their homes.


Kerry

Kerry Mcdowell

Job Title: Administrator

Joined: 2022

Tenchley Manor is a lovely home with an excellent local reputation and we work hard to ensure that residents, their visitors and our team stay happy, feel welcomed and are valued. It’s in a great location too – I can see the sea from my desk.


I look forward to speaking to you and understanding your needs or the needs of your loved one.


Koo

Koo Kirby

Job Title: Housekeeper

I love to keep everything organized, neat and tidy for the home and the residents and am good at time management which means I don’t fall behind. I like to see everyone happy and am well supported in my role here at Tenchley Manor.


Sarah

Sarah Jocelyn

Job Title: Staff Nurse

I am enjoying working at Tenchley Manor and learning the different structures and policies that go with working in a care home. I love to meet the new residents and work with them and their families to support their needs.


Meryn

Meryn Woodland

Job Title: Senior Care Assistant

I have worked in care for a number of years and enjoy my role as a senior – I always take time to listen to and assist the team to fulfil their roles. In my spare time, I enjoy photography, cycling and walking, I also care for my dad.


Millie

Millie McMaster

Job Title: Activities Co-ordinator

I love my job, working with the residents and seeing the positive outcomes from the activities that we are running. I work hard to make sure everyone can be included in activities if they want to be. Tenchley Manor is a lovely place to work, everyone is friendly and there is a good, positive atmosphere.


Daniel

Daniel Williams

Job Title: Head Chef

I am an organised and passionate chef, enjoying the family atmosphere of the care home and the challenge of creating meals that residents love.


Julie

Julie Wilson

Job Title: Advanced Healthcare Practitioner

I have extensive experience in nursing, having worked in Kerala for 7 years and Kuwait for 11 years. I enjoy building strong relationships with residents, something I couldn't do in hospital settings.


Rattiya

Rattiya Gale

Job Title: Team Leader

I love the teamwork at The Malthouse, where staff, residents, and their families create a supportive and appreciative environment. I enjoy working with people and helping those around me. I have completed my Diploma levels 3 and 5 in Health and Social Care.