Derwent Lodge

West Street, Billingshurst RH14 9LX
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9.7 35 Reviews
  • Derwent Lodge, Billingshurst
Derwent Lodge is a purpose-built care home in tranquil surroundings close to the centre of Billingshurst, West Sussex, which offers residential, nursing and dementia care for older adults with a person-centred approach.

Derwent Lodge employ a skilled care team that focus on supporting residents to achieve their full potential in a safe and friendly environment.

Residents living at Derwent Lodge have a choice of vibrant and enriching activities and a peaceful courtyard to relax in during the warmer months. The home is well located for access to public transport and local amenities.

Derwent Lodge is a purpose built setting with wide corridors and spacious lounges and a dinging room for all to enjoy, the home offers fresh on-site produce and the menu is developed alongside the residents living there.

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Care Provided by Derwent Lodge

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 56 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Debbie Bishop (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (56)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 1998
    • Number of floors: 2

Funding & Fees Guide for Derwent Lodge

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,350 – £1,950
    • Self-Funded Residential Dementia Care £1,500 – £1,950
    • Self-Funded Nursing Care £1,500 – £1,950
    • Self-Funded Nursing Dementia Care £1,500 – £1,949
    • RESPITE Self-Funded Residential Care £1,500 – £1,950
    • RESPITE Self-Funded Residential Dementia Care £1,500 – £1,949
    • RESPITE Self-Funded Nursing Care £1,500 – £1,950
    • RESPITE Self-Funded Nursing Dementia Care £1,500 – £1,950

  • Care fees are based upon an individual need.
  • (these prices are only a guideline, please contact Derwent Lodge to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visiting opens from 10.30am and meal times are protected in order to ensure the people have an uninterrupted mealtime. Visitors are welcome to join loved ones for a meal.


  • Parking

  • Car park to the front of the building.


Derwent Lodge Reviews (35)

Total of 35, showing 1-20
9.7

Derwent Lodge has a Review Score of 9.7 (9.656) out of 10, based on 14 reviews in the last 2 years. Over all time Derwent Lodge has 35 reviews.

Overall Experience

  • 26
  • 8
  • 0
  • 1
  • 0

Date Published

35
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4
14
21

Review from Fi M (Daughter of Resident) published on 4 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father spent the last 2 years of his life at Derwent Lodge. His accommodation was light, bright and spacious and his meals were always delicious. The team who took care of my dad were wonderful, always showing great care, respect, kindness and love for him. We felt extremely lucky that he was placed
there and will be always be thankful for the care he received right up until he died there.

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Review from Juliet R (Niece of Resident) published on 9 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt lived at Derwent Lodge from January 2024, until November 2024.
It meant so much to me, to be able to move her from London, so that I could see her daily.
The team at Derwent Lodge treated my aunt with compassion and dignity whilst under their care, I couldn't have asked for any more. I'm
particularly grateful to one staff member in particular, who developed a special bond with my aunt. She always had her best interests at heart and my aunt was particularly fond of her.
There's so many people that I'd like to thank, who not only cared for my aunt, but made my family and I, feel so welcome. In particular I would like to recognise 4 staff members in particular for the care, compassion and humanity they showed my aunt, myself and my family, they truly are a credit to Derwent Lodge. I'd also like to mention 3 staff members in particular, for their cheerfulness and support.

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Review from M G (Wife of Resident) published on 4 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Both management and carers are great. My husband has been very ill recently so last week I spent all day and every day sitting with him. The staff were exceptional both for my husband and myself. They made sure I was looked after and given a meal each day. I can't fault them all the nurses are great.

Reply from Morgan Owen, Home Manager at Derwent Lodge

Many thanks for your very kind review which is very much appreciated by the whole team.


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Review from Barbara O (Wife of Resident) published on 3 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found all carers to be good and nursing is excellent.

Reply from Morgan Owen, Home Manager at Derwent Lodge

Thank you for taking time to review our home it is very much appreciated by all of the team.


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Review from Mike R (Son of Resident) published on 27 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely attentive staff, who are always friendly.
My mother is happy and content where she is now. Dementia is a terrible disease and the team at Derwent manage this with the resident's dignity at the forefront.

Reply from Maria Wedd, Home Manager at Derwent Lodge

We are very pleased to hear you are happy with the care we deliver to your mum. Thank you for your positive feedback, we will share this with our wider team.


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Review from Peter R (Son of Resident) published on 27 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been living with dementia for a while. After a short stay in hospital, we knew it was time for Mum to go into care. It is not easy when a loved one needs to go into permanent care. When we visited Derwent Lodge, I didn't know what to expect. What I found was a team of caring and dedicated staff
doing their best. Mum is not always easy to deal with, but the staff at Derwent Lodge have been great. Keep up the good work, and thank you.

Reply from Maria Wedd, Home Manager at Derwent Lodge

Thank you very much for your recent feedback; we are pleased to hear that you are happy with the care delivered to your loved one. We will pass your feedback onto the wider team.


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Review from Anna C (Daughter of Resident) published on 27 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care and such a friendly team of carers. My father has been very well cared for and has been made to feel very much at home. Nothing is too much trouble, and his individual needs have been met.

Reply from Maria Wedd, Home Manager at Derwent Lodge

Thank you very much for your recent feedback; we are pleased to hear that you are happy with the care delivered to your loved one. We will pass your feedback onto the wider team.


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Review from Nigel M (Son of Resident) published on 26 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum got transferred to Derwent Lodge after a long time in hospital with Dementia/Frailty and was unable to return home. While the first week was naturally unsettling for her, she has since made good progress, and I can see the improvement that has been achieved by the care and support of the staff involved.
While my mum has a number of difficulties, I can see she is in a better space than she was prior to the beginning of the year.

Reply from Maria Wedd, Home Manager at Derwent Lodge

Thank you very much for your recent feedback; we are pleased to hear that you are happy with the care delivered to your loved one. We will pass your feedback on to the wider team.


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Review from Tim H (Son of Resident) published on 8 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dear Mum had dementia and mobility issues. The team at Derwent Lodge - were unbelievably compassionate, thoughtful and sensitive. Mum went to Derwent Lodge at the end of her life. I will forever be grateful for the way the team cared for her and put her comfort first. And they always had time for
me and my Dad when we had questions or simply felt overwhelmed. They were simply amazing.

Reply from Maria Wedd, Home Manager at Derwent Lodge

Thank you very much for your kind words. We aim to care compassionately for all of our residents and I will ensure your thanks are passed onto the team.


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Review from Joanne B (Daughter of Resident) published on 13 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I couldn't ask for better care for my Father at Derwent Lodge. The staff are caring and cannot do enough for him. They are approachable and always keep me informed of any progress, changes, medication, visits by healthcare professionals and activities.
You can just see when visiting, that all the staff
are passionate and very professional in their duties and respect other staff and residents.
My dad has settled exceptionally well and has been made to feel welcome and they always respect his dignity. I cannot praise Derwent Lodge enough for all they do.

Reply from Maria Wedd, Home Manager at Derwent Lodge

Thank you for your kind words. We will share your positive feedback with the team. We are so pleased to hear you are happy with the care your father receives.


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Review from Kimberley W (Daughter of Resident) published on 12 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The care my father received at Derwent Lodge was excellent and could not be faulted. Staff all got to know Dad well and cared for his individual needs. The manager was always friendly and willing to speak to me and my family when we came to visit. Another staff member was particularly lovely with the
residents and I know my dad was fond of her. We were kept informed of any issues and regularly updated. My only complaint is with the decoration, especially the carpets. The pattern is too busy and it often smelt of urine the last few times I visited. Choosing a home to trust to look after a family member is always difficult but in this instance I know we made to correct choice. Thanks to all of the staff.

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Review from Claire V (Wife of Resident) published on 21 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband was discharged into this care home from hospital following a TIA. He has severe Alzheimer's, dementia and Parkinson's. The care home have been excellent in helping him settle in despite several falls requiring medical attention. The staff are all lovely. My only complaint is recently the
home has smelt of urine.

Reply from Maria Wedd, Home Manager at Derwent Lodge

Thank you very much for your review. We will pass this on to the team. We are aware of the malodour currently and apologise for this, we are working hard to resolve this.


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Review from Philip W (Nephew of Resident) published on 2 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall, amazing and friendly staff, staff always trying to take time with the residents which is hard because they all have different needs and personalities. Home is always clean and tidy. A wonderful care home where you know you don't have to worry about the care of your loved one as you know that
they are in capable and caring hands

Reply from Maria Wedd, Home Manager at Derwent Lodge

Thank you very much for your kind words. We will pass these onto the care team. We are very pleased to hear you’re happy with the care we deliver.


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Review from L P (Daughter of Resident) published on 16 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazing caring staff and management at Derwent Lodge. They make me feel like my mother is being looked after extremely well and her care needs are always being reviewed and met. Great communication with family members.

Reply from Maria Wedd, Home Manager at Derwent Lodge

Thank you for taking the time to share your views. We will pass your feedback on to the wider staff team. We are so pleased you are happy with the care your mother receives.


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Review from R H (Son-in-law of Resident) published on 4 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

After a recent visit to Derwent Lodge my wife and I visited her father just before Christmas and to be honest, not impressed! His toilet was dirty, clearly not cleaned for several days, a strong smell of urine in his room, PAT test stickers on his appliances were out of date one not updated since 2018.
Resident alarms left for 15 minutes before I had to suggest to a staff member that someone should attend the call. There is a constant need for more cash despite already paying more than £1200 per week, in fact, we were asked for £10 while there visiting so he could get a haircut. I've got photos of all.

Reply from Maria Wedd, Home Manager at Derwent Lodge

Thank you for your feedback. Please could you email directly so we can contact you to discuss these concerns further to enable us to investigate the issues mentioned.


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Review from Jill T (Daughter of Resident) published on 20 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so happy to have found this place for my mum. The staff are lovely that go above and beyond, and are very good at keeping me aware of any changes or worries. I get an update every time she is seen by a GP, and my mum seems happy there and settled in really quickly. She has had a few problems recently,
but the staff do everything to make sure she is looked after and will spend extra time with her if needed to ensure she is content. I could not recommend enough.

Reply from Maria Wedd, Home Manager at Derwent Lodge

Thank you for your feedback. We have passed on your comments to our team and we are extremely pleased to hear you are happy with the care Mum is receiving.


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Review from A B (Son of Resident) published on 22 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My father is 95 and immobile. He is well cared for and likes the people that help him. He is limited in his use of the facilities, but they are adequate for him when he needs them. I like the fact that I get emails from his nurse if he has treatment or is seen by a GP. As I live 150 miles away, this
can be reassuring.

Reply from Tanya Laity, Regional Manager at Derwent Lodge

Thank you for taking the time to write this review for Derwent Lodge.


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Review from Will P (Son of Resident) published on 22 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father moved to Derwent Lodge a few months ago, and I found all the staff caring and considerate.
It has also given me peace of mind knowing my father is being well cared for.
A well-run care home staffed by people who care.

Reply from Tanya Laity, Regional Manager at Derwent Lodge

Thank you for taking the time to write this wonderful review.


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Review from Wendy W (Daughter of Resident) published on 21 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at this care home for several years and she can be quite difficult and demanding to deal with at times, but the staff are always very caring and empathetic towards her. All the rooms are modern, bright and clean. If my Mum has medical or personal issues, the nurses have always been
very quick to inform me and keep me updated.

Reply from Tanya Laity, Regional Manager at Derwent Lodge

Thank you for taking the time to write this wonderful review for Derwent Lodge.


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Review from John B (Friend of Resident) published on 8 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are considerate and give ladies a hug. The place is good and clean.

Reply from Maria Wedd, Home Manager at Derwent Lodge

Thank you for your feedback. This has been passed on to the wider team.


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Current Review Score: 9.7 (9.656)

Overview of Review Score

The Review Score of 9.7 (9.656) out of 10 for Derwent Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.656 for Derwent Lodge is calculated as follows: ( (115 Excellents x 5) + (35 Goods x 4) + (10 Satisfactorys x 3) ) ÷ 160 Ratings = 4.656

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Derwent Lodge is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 56 registered maximum number of service users is 11.2, which has been reached with 14 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 10 May 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (1)

No image found

Morgan Owen

Job Title: Home Manager

Joined: 2024

Morgan is a registered mental health nurse with extensive experience in operational management of health care services over many years.


Frequently Asked Questions about Derwent Lodge

What types of Care is Derwent Lodge registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Derwent Lodge provide?

Palliative Care, Convalescent Care, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Derwent Lodge have?

There are 56 Single Rooms.

What are the Facilities & Services at Derwent Lodge?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Derwent Lodge to the centre of Billingshurst?

0.2 mile(s) as the crow flies, distance by road may be significantly further.