Care fees are based upon an individual need.
Visiting opens from 10.30am and meal times are protected in order to ensure the people have an uninterrupted mealtime. Visitors are welcome to join loved ones for a meal.
Car park to the front of the building.
Derwent Lodge has a Review Score of 9.7 (9.656) out of 10, based on 14 reviews in the last 2 years. Over all time Derwent Lodge has 35 reviews.
Review from Fi M (Daughter of Resident) published on 4 April 2025
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Review from Juliet R (Niece of Resident) published on 9 January 2025
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Review from M G (Wife of Resident) published on 4 October 2024
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Reply from Morgan Owen, Home Manager at Derwent Lodge
Many thanks for your very kind review which is very much appreciated by the whole team.
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Review from Barbara O (Wife of Resident) published on 3 October 2024
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Reply from Morgan Owen, Home Manager at Derwent Lodge
Thank you for taking time to review our home it is very much appreciated by all of the team.
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Review from Mike R (Son of Resident) published on 27 February 2024
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Reply from Maria Wedd, Home Manager at Derwent Lodge
We are very pleased to hear you are happy with the care we deliver to your mum. Thank you for your positive feedback, we will share this with our wider team.
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Review from Peter R (Son of Resident) published on 27 February 2024
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Reply from Maria Wedd, Home Manager at Derwent Lodge
Thank you very much for your recent feedback; we are pleased to hear that you are happy with the care delivered to your loved one. We will pass your feedback onto the wider team.
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Review from Anna C (Daughter of Resident) published on 27 February 2024
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Reply from Maria Wedd, Home Manager at Derwent Lodge
Thank you very much for your recent feedback; we are pleased to hear that you are happy with the care delivered to your loved one. We will pass your feedback onto the wider team.
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Review from Nigel M (Son of Resident) published on 26 February 2024
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Reply from Maria Wedd, Home Manager at Derwent Lodge
Thank you very much for your recent feedback; we are pleased to hear that you are happy with the care delivered to your loved one. We will pass your feedback on to the wider team.
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Review from Tim H (Son of Resident) published on 8 November 2023
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Reply from Maria Wedd, Home Manager at Derwent Lodge
Thank you very much for your kind words. We aim to care compassionately for all of our residents and I will ensure your thanks are passed onto the team.
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Review from Joanne B (Daughter of Resident) published on 13 September 2023
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Reply from Maria Wedd, Home Manager at Derwent Lodge
Thank you for your kind words. We will share your positive feedback with the team. We are so pleased to hear you are happy with the care your father receives.
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Review from Kimberley W (Daughter of Resident) published on 12 September 2023
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Review from Claire V (Wife of Resident) published on 21 August 2023
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Reply from Maria Wedd, Home Manager at Derwent Lodge
Thank you very much for your review. We will pass this on to the team. We are aware of the malodour currently and apologise for this, we are working hard to resolve this.
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Review from Philip W (Nephew of Resident) published on 2 June 2023
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Reply from Maria Wedd, Home Manager at Derwent Lodge
Thank you very much for your kind words. We will pass these onto the care team. We are very pleased to hear you’re happy with the care we deliver.
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Review from L P (Daughter of Resident) published on 16 May 2023
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Reply from Maria Wedd, Home Manager at Derwent Lodge
Thank you for taking the time to share your views. We will pass your feedback on to the wider staff team. We are so pleased you are happy with the care your mother receives.
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Review from R H (Son-in-law of Resident) published on 4 January 2023
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Reply from Maria Wedd, Home Manager at Derwent Lodge
Thank you for your feedback. Please could you email directly so we can contact you to discuss these concerns further to enable us to investigate the issues mentioned.
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Review from Jill T (Daughter of Resident) published on 20 December 2022
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Reply from Maria Wedd, Home Manager at Derwent Lodge
Thank you for your feedback. We have passed on your comments to our team and we are extremely pleased to hear you are happy with the care Mum is receiving.
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Review from A B (Son of Resident) published on 22 November 2022
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Reply from Tanya Laity, Regional Manager at Derwent Lodge
Thank you for taking the time to write this review for Derwent Lodge.
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Review from Will P (Son of Resident) published on 22 November 2022
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Reply from Tanya Laity, Regional Manager at Derwent Lodge
Thank you for taking the time to write this wonderful review.
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Review from Wendy W (Daughter of Resident) published on 21 November 2022
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Reply from Tanya Laity, Regional Manager at Derwent Lodge
Thank you for taking the time to write this wonderful review for Derwent Lodge.
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Review from John B (Friend of Resident) published on 8 November 2022
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Reply from Maria Wedd, Home Manager at Derwent Lodge
Thank you for your feedback. This has been passed on to the wider team.
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The Review Score of 9.7 (9.656) out of 10 for Derwent Lodge is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 14 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.656 for Derwent Lodge is calculated as follows: ( (115 Excellents x 5) + (35 Goods x 4) + (10 Satisfactorys x 3) ) ÷ 160 Ratings = 4.656
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Derwent Lodge is based on 14 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 56 registered maximum number of service users is 11.2, which has been reached with 14 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 10 May 2023
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Job Title: Home Manager
Joined: 2024
Morgan is a registered mental health nurse with extensive experience in operational management of health care services over many years.