Derwent Lodge

West Street, Billingshurst RH14 9LX
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9.7 35 Reviews
  • Derwent Lodge, Billingshurst
Derwent Lodge is a purpose-built care home in tranquil surroundings close to the centre of Billingshurst, West Sussex, which offers residential, nursing and dementia care for older adults with a person-centred approach.

Derwent Lodge employ a skilled care team that focus on supporting residents to achieve their full potential in a safe and friendly environment.

Residents living at Derwent Lodge have a choice of vibrant and enriching activities and a peaceful courtyard to relax in during the warmer months. The home is well located for access to public transport and local amenities.

Derwent Lodge is a purpose built setting with wide corridors and spacious lounges and a dinging room for all to enjoy, the home offers fresh on-site produce and the menu is developed alongside the residents living there.

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Care Provided by Derwent Lodge

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 56 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Debbie Bishop (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (56)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 1998
    • Number of floors: 2

Funding & Fees Guide for Derwent Lodge

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,350 – £1,950
    • Self-Funded Residential Dementia Care £1,500 – £1,950
    • Self-Funded Nursing Care £1,500 – £1,950
    • Self-Funded Nursing Dementia Care £1,500 – £1,949
    • RESPITE Self-Funded Residential Care £1,500 – £1,950
    • RESPITE Self-Funded Residential Dementia Care £1,500 – £1,949
    • RESPITE Self-Funded Nursing Care £1,500 – £1,950
    • RESPITE Self-Funded Nursing Dementia Care £1,500 – £1,950

  • Care fees are based upon an individual need.
  • (these prices are only a guideline, please contact Derwent Lodge to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visiting opens from 10.30am and meal times are protected in order to ensure the people have an uninterrupted mealtime. Visitors are welcome to join loved ones for a meal.


  • Parking

  • Car park to the front of the building.


Derwent Lodge Reviews (35)

Total of 35, showing 21-35
9.7

Derwent Lodge has a Review Score of 9.7 (9.656) out of 10, based on 14 reviews in the last 2 years. Over all time Derwent Lodge has 35 reviews.

Overall Experience

  • 26
  • 8
  • 0
  • 1
  • 0

Date Published

35
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4
14
21

Review from Liz T (Friend of Resident) published on 29 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My close friend moved to Derwent Lodge last November. Her admission was very traumatic for her and the staff immediately recognised this, giving her one to one time so she felt supported which enabled her to settle and feel at home. They also went the extra mile to really understand her and get to know
her specific likes and dislikes so they could meet her ongoing needs. Since her admission, my friend has experienced a predictable health decline and at each stage, staff have been aware, responsive to her changing need, and communicated their care plan to me. Even when we have had minor communication issues, staff have ensured I am happy with my friend’s care by meeting with me and explaining their reasoning for certain actions. My friend remains happy at the home, calls it her home and repeatedly tells me she wants to remain living there. I see the efforts staff are making to support her on every visit I make and can’t fault the care she receives. I am very happy with her placement.

Reply from Maria Wedd, Home Manager at Derwent Lodge

Thank you so much for your positive words. We are extremely pleased to hear you are so happy with the care and facilities. We will share your feedback with the wider team.


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Review from Terry K (Son of Resident) published on 29 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been at Derwent Lodge now for a number of months and the care he receives is excellent. He is not the easiest of people but his care is always delivered with a smile and reassuring words.

Reply from Maria Wedd, Home Manager at Derwent Lodge

Thank you very much for your positive feedback, we will share your feedback with the wider team.


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Review from Laura S (Daughter of Resident) published on 29 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Great place, can't fault the attention my mum is given, they allow us to take in her favourite yoghurt, which she really likes. So far the service has been exemplary, especially throughout the Covid virus.

Reply from Maria Wedd, Home Manager at Derwent Lodge

Thank you for your kind feedback. We will feed this back to the wider team.


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Review from Janene H (Daughter of Resident) published on 29 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent! I didn't know what to expect on entering the care home, but was relieved almost immediately on entering the building as the staff were extremely welcoming, friendly and supportive in helping me to find my way around without hesitation, delighted!

Reply from Maria Wedd, Home Manager at Derwent Lodge

Thank you very much for your kind words. It is lovely to know people get to see what an amazing team we have, we will share your feedback with the wider team.


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Review from Jennie F (Daughter of Resident) published on 19 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident for just over nine years. She had Alzheimer’s disease which of course worsened over time, to the extent that she could do nothing for herself any longer.
She passed away this week, aged 91, peacefully and with dignity, thanks to the outstanding care and kindness of the staff.
I was able to be with my mum for the whole afternoon. The staff were so kind to me and also to Mum, they clearly cared about her, but very practical about preparing me for what was inevitable. She was clean, comfortable and her passing was peaceful, thanks to the kindness and professionalism of the staff.
The CQC reports don’t reflect the quality of the staff that work here, they have been remarkable throughout COVID and before, going the extra mile to care for every resident, deserving much so more credit than CQC ever gives them. I shall always be grateful and give them every support.

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Review from Julie J (Daughter-in-law of Resident) published on 28 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Very friendly staff, always polite and ready to help you. The staff are all committed and dedicated to their jobs and role. They all seem to work well in a team or independently. The staff will always contact you if there is a problem and very good at accompanying my mother-in-law to various medical
appointments outside the home. Will recommend this particular to friends and family. The manager has been superb at communicating with us with weekly emails and updates regarding Covid-19.

Reply from beverley gregory, Manager at Derwent Lodge

Hi Julie,
Thank you so much for your lovely kind words. It really means a lot to the team to have this great positive feedback.
Keep safe and hopefully see you soon.


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Review from Carole P (Daughter of Resident) published on 22 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has Alzheimer's and vascular dementia and has been at the home for 15 months. The CQC report I have seen does not accurately represent the care home I have come to know over this time. The hard work, commitment and cheerfulness of the manager and staff create a warm, caring, competent atmosphere.
My mother can be demanding and it is lovely to see how tolerant and loving the staff are with her. I have confidence that she is in a good place where she is being well treated and looked after even through this awful pandemic.

Reply from beverley gregory, Manager at Derwent Lodge

Thank you so much Carole, it's so lovely to have your brilliant feedback. You know that we are all very fond of your mum!


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Review from Carrol F (Daughter of Resident) published on 21 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to thank all the staff at the home for their tremendous work during this difficult period. It gives me great comfort to know that my mother is being so well looked after during the lockdown. From all the measures they have implemented to keep the residents safe, to the regular emails
and videos updating us on their situation, they really have gone the extra mile and beyond.
They have nursed my 96-year-old mother through a confirmed Covid-19 diagnosis and all the challenges that presented, especially as she is not the easiest patient to deal with and have kept me informed of her progress on a regular basis. Despite getting disappointing results in the latest CQC report I would like to say that my mother has been a resident at the home since 2009 so they are obviously doing something right!

Reply from Beverley Gregory, Manager at Derwent Lodge

Thank you so much, Carrol, your kind words mean a lot to the team at this difficult time. The team are indeed pulling together fantastically at this time.


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Review from Julia H (Daughter of Resident) published on 19 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

During the current crisis the manager and staff at my mother’s nursing home have been magnificent. Several of them have moved into the home, leaving their own families to minimise risk of infection. They are doing as much as they safely can to keep our loved ones entertained and happy. There are
regular very informative emails and photographs of the residents so we can see how they are doing. I cannot praise them highly enough and we as a family are extremely grateful for all their efforts. My mother has had Covid-19, but through their care and nursing is now officially a Covid-survivor at 96. Thank you to everyone at the home. They recently received a disappointing CQC report which does not reflect their tremendous hard work and dedication.

Reply from beverley gregory, Manager at Derwent Lodge

Julia thank you so much for your kind words, you know how fond we all are of your mother, and we have all been so pleased to see her respond so well. Thank you again.


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Review from Sonja (Daughter of Resident) published on 19 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at the home are truly inspirational, going way beyond what is expected. My mum is so lucky to be in a caring, fun, safe, healthy and importantly happy environment.
During these difficult times, the staff have worked tirelessly, fully committed, sacrificing so much, keeping relatives informed
with many updates and guidance as to protocols carried out in accordance with government instructions. Maintaining the safest and healthiest environment expected during this lockdown while keeping up the morale.
The home gets top marks from me and I can’t thank you enough for your total dedication professionalism understanding and care.
You are the best.
Thank you from the bottom of my heart.

Reply from Beverley Gregory, Manager at Derwent Lodge

Hello Sonja,
Thank you so much for your kind words, they mean so much to us at present. The team are indeed giving their all and still come in each day ready to smile. Mind you, looking after your lovely mum helps that.
Thank you.


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Review from Mark C (Son of Resident) published on 19 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been a resident for four years and we have nothing but praise for the home. The staff are what make it so special. Their caring and supportive treatment of all the residents ensures that life there is safe, well structured and fun. They organise many activities and have an individual rapport
with all of their residents. During the current COVID-19 crisis they have kept us fully informed on a regular basis as to what is going on at the home and with our father in particular. They even managed to ensure that his 95th birthday was celebrated with cake and candles!

Reply from Beverley Gregory, Manager at Derwent Lodge

Hello Mark,
Thank you so much for taking the time to post this review. Your kind words mean so much to the team at this current time. Your father is an absolute pleasure to look after.
Thank you, Beverley.


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Review from Chris (Son of Resident) published on 19 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are so thankful and relieved for what the team at the home does for Mum and especially so when she was recently taken ill, when they went above and beyond what is expected of them, but so appreciated by us. Mum has recovered and the team continues to ensure the progress of her recovery whilst also
assisting her to have a positive outlook. We are looking forward to visiting the home when the current restrictions are lifted, getting together with Mum and thanking the team personally.

Reply from Beverley Gregory, Manager at Derwent Lodge

Chris, thank you so much for your kind words. It is an absolute pleasure looking after your mother, particularly when she offers to help me sort the staff out!


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Review from Loraine B (Sister of Resident) published on 11 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident of the care home in Billingshurst since January of this year. I feel compelled to acknowledge the amazing effort and care extended to Mum from the manager and her incredible team, especially during such challenging times. I was diagnosed with a serious illness last October
which has rendered it impossible for me to visit my mum, so, therefore, it is of vital importance I know I can be assured of her happiness, safety and wellbeing. I thank everyone involved at the home from the bottom of my heart for their total dedication, kindness and commitment.
Bless you all.

Reply from Beverley Gregory, Manager at Derwent Lodge

Hello, and a big thank you for your kind words. It is an absolute pleasure looking after your mother, and she makes us all smile with her loving nature. I will as always pass on your kind words to the team. Thank you for taking the time to give this lovely feedback.


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Review from Ray D (Son of Resident) published on 9 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We were very happy with the care my mother received.

Reply from beverley gregory, Manager at Derwent Lodge

Thank you so much for your kind words. It was a pleasure to look after your mother.
Kind regards
Beverley Gregory


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Review from D (Resident) assisted by family/friend published on 23 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

With regard to the question of food and drink, there has been no chef here for months and the food is poor, the meat is tough, the vegetables are always over cooked and the general standard has gone downhill. Outside there is a lovely garden area but as I am not at all mobile once I have been taken
outside, I'm stuck there as there is no way of attracting anyone's attention.

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Current Review Score: 9.7 (9.656)

Overview of Review Score

The Review Score of 9.7 (9.656) out of 10 for Derwent Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.656 for Derwent Lodge is calculated as follows: ( (115 Excellents x 5) + (35 Goods x 4) + (10 Satisfactorys x 3) ) ÷ 160 Ratings = 4.656

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Derwent Lodge is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 56 registered maximum number of service users is 11.2, which has been reached with 14 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 10 May 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Meet the Team (1)

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Morgan Owen

Job Title: Home Manager

Joined: 2024

Morgan is a registered mental health nurse with extensive experience in operational management of health care services over many years.