Maplehurst Nursing Home

53 Oathall Road, Haywards Heath RH16 3EL
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9.1 36 Reviews
  • Maplehurst Nursing Home, Haywards Heath
Maplehurst is rated “OUTSTANDING” by the Care Quality Commission (January 2018) The family owned and run nursing home is rated in the top 4% nationally.

Maplehurst strives to improve the lifestyle and well-being of adults with many specialist conditions, with a particular focus on the challenges of dementia.

The fantastic team of permanent staff allows Maplehurst to consistently deliver personalised and outstanding nursing care in a relaxed and friendly environment for up to 38 residents. There is a strong focus on quality training of staff to make sure that an informed approach to mental health care drives care provision at all times.

The majestic Victorian property has a beautiful rear garden for outdoor activities and is located within walking distance of the train station and local town centre. Residents have a number of lounges to choose from, together with daily activities organised to support interests and a positive social atmosphere.

They make a special effort to retain strong links with the surrounding community and have several local groups and volunteers actively visiting the home.

Maplehurst's inhouse chef allows it to deliver a tasty and varied menu and cater for any special dietary requirements a resident may have. Residents also benefit from the regular visits made by a hairdresser, physiotherapist and chiropodist.

Deciding on care can be a daunting proposition for many people and they are more than happy to answer any question you may have. Please feel free to get in touch if you would like more information.

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Care Provided by Maplehurst Nursing Home

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 38 Service Users
  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • Huntington's Disease
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Owner
  • Woodcote Care Ltd
  • Person in charge
  • Petrina Teo (Registered Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (38)
  • Care Home Design/Build
    • Purpose Built: No

Funding & Fees Guide for Maplehurst Nursing Home

  • Weekly Charges per Person
    • Self-Funded Residential Care £1,300 – £1,800
    • Self-Funded Residential Dementia Care £1,300 – £1,800
    • Self-Funded Nursing Care £1,300 – £1,800
    • Self-Funded Nursing Dementia Care £1,300 – £1,800
    • RESPITE Self-Funded Residential Care £1,300 – £1,800
    • RESPITE Self-Funded Residential Dementia Care £1,300 – £1,800
    • RESPITE Self-Funded Nursing Care £1,300 – £1,800
    • RESPITE Self-Funded Nursing Dementia Care £1,300 – £1,800

  • Everyone's individual care needs can vary significantly, as can the room chosen, and on this basis we will only commit to a final fee once a personal pre-assessment has taken place. To get a better indication on fees, please feel free to contact the home directly and discuss your individual requirements with them, they will be glad to help.
  • (these prices are only a guideline, please contact Maplehurst Nursing Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • On site Car Park


Maplehurst Nursing Home Reviews (36)

Total of 36, showing 1-20
9.1

Maplehurst Nursing Home has a Review Score of 9.1 (9.141) out of 10, based on 5 reviews in the last 2 years. Over all time Maplehurst Nursing Home has 36 reviews.

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Review from Ann P (Wife of Resident) published on 23 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care tailored to my husband's needs. Thank you for what you continue to do for him.

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Review from Linda S (Wife of Resident) published on 23 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was admitted in March 2022 on an assessment basis, my family and I were so pleased with the staff and his treatment that I fought hard to keep him here at the end of the assessment period. The same staff are still here and I feel that is a great mark of good management and a happy team. My
husband was quite difficult to begin with, but nothing has fazed the staff and management and he has always been treated kindly and with respect. I am always made welcome, he is settled and safe, and his room is kept clean and tidy. Thank you to all at Maplehurst, you have made a difficult time much easier.

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Review from Janet D (Daughter of Resident) published on 23 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone is lovely at Maplehurst and what is so good is that the staff do not leave - many have been there for years! Mum is so well cared for and she is happy and settled. She loves the food as, in her words, 'it is not mucked about'! Cannot praise Maplehurst strongly enough.

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Review from S F (Daughter of Resident) published on 21 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Maplehurst are a truly excellent nursing home. I know my Dad is safe, comfortable and happy. He has settled in very well and I have seen real improvements in his well-being thanks to everyone there.
The managers have shown extreme care, kindness and understanding from day 1. All staff continue to
show this on a daily basis. They know the residents so well, are happy to help with anything and support Dad to feel at home. Everyone is also fantastic at updating me and reassuring me when I need it most.
Dad has a lovely bedroom which is personalised and they have done everything they can to make it homely for him.
Every day Dad is supported to come down into the lounge for various activities and lots of interaction. He always has a smile on his face!
Dad is really enjoying the food at Maplehurst and he gets the support he needs with nutrition.
I am confident Dad is getting outstanding care and I am so pleased he is in a place that really cares about him.

Reply from Bryson Gifford, Operations Director at Maplehurst Nursing Home

Thank you so much for your very kind review, it means a great deal to our team. It's an absolute pleasure being able to look after you father and we hope we can make it feel as much like home as possible.


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Review from Sarah F (Wife of Resident) published on 16 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so thankful there was a space at Maplehurst when we needed it. All of the staff are kind,
caring, and welcoming, and they support relatives as well as residents. The emphasis is very much on providing a homely environment and nothing is too much trouble. The food is of a high standard, cooked
on the premises, and all tastes are catered for.
The staff work well as a team, and are always good-humoured and patient.
Maplehurst epitomises how all nursing homes should be run.
Thank you for everything you do.

Reply from Bryson Gifford, Operations Director at Maplehurst Nursing Home

Thank you so much for the kind words, they mean a great deal to the team and it is a pleasure looking after your husband.


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Review from Heidi B (Daughter of Resident) published on 31 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister and I couldn't be happier with the care our beloved dad has received at Maplehurst. We can't thank you all enough. The peace of mind we have knowing that he is so well looked after is absolutely priceless.

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Review from J S (Wife of Resident) published on 27 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very friendly and welcoming, and I am greeted by name when visiting. They are attuned to the residents, and the clinical care is excellent. They spotted an infection in my husband by noticing a change in his voice, although he is only able to make noises, not speak. My husband has also
gained weight which is good.

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Review from Pauline F (Daughter of Resident) published on 27 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff have a very personal and friendly relationship with the residents. My mum has never been unhappy in her time at Maplehurst, and I have peace of mind knowing that my mum is cared for very well.

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Review from Christine P (Daughter of Resident) published on 11 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Although the staff were very friendly, we found that my mother was just left sitting in the lounge all day until it was bedtime. They did not help her with exercise for her Parkinson's and she was very unhappy there. We took her out after 1 week (should have been 2) and have been charged for the 2 weeks.
All they did for her was feed and put her to bed and charged a lot of money for it.

Reply from BP Gifford BEM, Director ' Group Operations & Continuous Improvement at Maplehurst Nursing Home

We are very disappointed to receive your review based on a single week’s respite. It is particularly disheartening for the care team who bent over backwards to facilitate this extremely short-term, last-minute emergency placement over the festive season.
We normally have a minimum respite stay of four weeks as moving into residential care can be unsettling for all. As a family you were insistent that you only wanted one week’s respite, and special dispensation was given to provide two weeks’ care.
Our care records do not support your views that your mother was brought to the lounge and left there. In fact, they paint a picture that she was unhappy being in care and was still adjusting, which is completely understandable. It appears that during the seven days she was in our care she preferred the one-on-one activities and interactions but did not want to partake in the group activities, which was her choice and was respected. Likely this was part of the settling-in process. She also missed out on some activities as she was out on day trips with the family. During the pre-admission assessment, you made no mention of any additional Parkinson’s requirements. If you had, we would have requested input from the visiting physiotherapist.
Your mother moved home after a single week and you did not want to honour the payment for two weeks’ respite which had been agreed upon. Having looked at the care notes and the placement in its entirety we do not believe that your views – based on a 7 day stay – are reflective or proportionate.
Sadly, your review reinforces our perception surrounding very short-term respite care. We will be unlikely to make exceptions for other families in future who may desperately need a short break. We wish you and your family the very best for the future.


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Review from Susan B (Wife of Resident) published on 29 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are all outstanding and care a great deal about the residents. The team is very responsive as was demonstrated with the swift changes they made to accommodate my husband's dramatically increased needs after hospitalisation. Lunch was so beautifully presented the other day that I almost took
a photograph of it to put on social media to show what can be achieved in a nursing home and I'm delighted that the activities programme includes physical therapy and movement. I am very happy with the home.

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Review from Chritine P (Daughter of Resident) published on 8 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very attentive and approachable and this shines through as the residents always seem content and happy. The home is well managed and nothing ever seems to be too much trouble and it is always very clean and tidy. We are glad that our mother is staying with you.

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Review from David E (Son of Resident) published on 30 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We've been very happy with the care for Mum since she's been at Maplehurst Nursing Home and the support offered to the whole family. It's a lovely friendly environment and everyone is very caring which really shows through.

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Review from E N (Daughter of Resident) published on 30 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I think the staff are amazing, very caring and attentive. My parents are extremely well looked after at Maplehurst Nursing Home and nothing ever seems to be too much trouble for the team. There is a family feeling to the home with real affection between staff and residents.

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Review from Ann-Marie C (Wife of Resident) published on 30 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All your staff are so cheerful, kind and patient not only to the residents but also to the relatives. The care is second to none and the quality of the food has always been outstanding, which is important to us. I would also like to thank all the staff for going out of their way to be so kind to me
and I do appreciate their concern.

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Review from Gerald S (Husband of Resident) published on 15 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I just wanted to say a big thank you to the manager and the wonderful team at Maplehurst for all the brilliant work they have done throughout the pandemic and continue to do. I am delighted with the level of care and attention my wife receives and I feel reassured that she is being well looked after.

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Review from H A (Son of Resident) published on 4 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found all things to be excellent. I am delighted and so relieved to have found such a good place for Mum. The staff are really amazing and the home is very well-led. Knowing that Mum is looked after with such thought and kindness gives me great peace of mind.

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Review from Bob C (Husband of Resident) published on 23 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot speak too highly of the all-round care provided by Maplehurst; it is excellent in all respects. My wife has thrived in the four years she has been there. The staff and management are extremely attentive and compassionate.

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Review from Peter F (Son of Resident) published on 30 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff and management at Maplehurst always go beyond the call of duty. During covid-19 they have all been simply extraordinary and worked very hard to keep it out of the home. I highly recommend them to anyone needing nursing care.

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Review from Irene M (Wife of Resident) published on 20 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been a resident here since February and I am very happy with the care he is receiving. The carers are all friendly and supportive and he enjoys their company. The food is good and they take time to make sure he eats as he needs help with this. The home itself is very clean and doesn't
smell. It doesn't have ensuite rooms but the rooms are light and comfortable and can be individualised. They have coped very well during the Covid crisis.

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Review from Jum M (Daughter of Resident) published on 9 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care of the staff is exceptional. Everyone is kind, thoughtful, and attentive. They know the residents well. I am a qualified social worker and visit many care homes; none come close to Maplehurst in their commitment to the residents and the care provided. The staff constantly surprise me with
how they interact with the residents. They have managed the Covid-19 crisis with their usual thoroughness, and strong focus on the needs of the residents.

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Current Review Score: 9.1 (9.141)

Overview of Review Score

The Review Score of 9.1 (9.141) out of 10 for Maplehurst Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 5 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.2 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.983 for Maplehurst Nursing Home is calculated as follows: ( (59 Excellents x 5) + (1 Goods x 4) ) ÷ 60 Ratings = 4.983

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.158 Points relating to the number of positive Reviews for Maplehurst Nursing Home is based on 5 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 = 3.5

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 38 registered maximum number of service users is 7.6. 5 Positive Reviews ÷ 7.6 = 0.658

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 25 Jan 2018

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Outstanding

  • Responsive

    Outstanding

  • Safe

    Outstanding

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (2)

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Frequently Asked Questions about Maplehurst Nursing Home

What types of Care is Maplehurst Nursing Home registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Maplehurst Nursing Home provide?

Palliative Care, Physiotherapy & Own GP if required are other types of care provided.

How many Rooms does Maplehurst Nursing Home have?

There are 38 Single Rooms.

What are the Facilities & Services at Maplehurst Nursing Home?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Maplehurst Nursing Home to the centre of Haywards Heath?

0.4 mile(s) as the crow flies, distance by road may be significantly further.