very satisfied with the service. Management and admin staff have been exceptional.
V S (Son of Resident)
its staff, whose dedication, patience and commitment are deserving of the highest praise.
Martin F (Resident)
very busy, happy home where respect and compassion is a priority along with dignity.
J C (Regular Volunteer)
This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.
Barchester Marriott House & Lodge has a Review Score of 9.9 (9.909) out of 10, based on 24 reviews in the last 2 years. Over all time Barchester Marriott House & Lodge has 103 reviews.
Review from Bernie G (Sister of Resident) published on 28 January 2025
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Sarah Harding, Home Administrator at Barchester Marriott House & Lodge
Thank you for your kind words about our home and sharing your experience. We appreciate your thoughts. Thank you for such a wonderful review of our home.
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Review from K B (Friend of Resident) published on 15 January 2025
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5.0 out of 5
Reply from Nikki Culleton, General Manager at Barchester Marriott House & Lodge
Thank you for your kind words about our home and sharing your experience. We appreciate your thoughts.
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Review from Paula R (Niece of Resident) published on 11 December 2024
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5.0 out of 5
Reply from Nikki Culleton, General Manager at Barchester Marriott House & Lodge
Thank you so much for your review, your aunt was resident ambassador and is truly missed by us all. With best wishes from Nikki and the team at Marriott House and Lodge.
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Review from W B (Friend of Resident) published on 11 December 2024
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5.0 out of 5
Reply from Nikki Culleton, General Manager at Barchester Marriott House & Lodge
Thank you so much for your lovely review, I will make sure your comments are passed to the team. With best wishes from all at Marriott House and Lodge.
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Review from J W (Friend of Resident) published on 11 December 2024
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5.0 out of 5
Reply from Nikki Culleton, General Manager at Barchester Marriott House & Lodge
Thank you so much for your lovely review, I will make sure your comments are passed to the team. With best wishes from all at Marriott House and Lodge.
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Review from Keith B (Cousin of Resident) published on 12 November 2024
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5.0 out of 5
Reply from Nikki Culleton, Home Manager at Barchester Marriott House & Lodge
Thank you for your kind words about our home and sharing your experience. I will make sure your comments are passed on to the team.
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Review from Melvyn M (Nephew of Resident) published on 7 November 2024
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5.0 out of 5
Reply from Nikki Culleton, General Manager at Barchester Marriott House & Lodge
Thank you for your kind words about our home and sharing your experience. We appreciate your thoughts. Thank you for such a wonderful review of our home.
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Review from Anne D (Daughter of Resident) published on 30 October 2024
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5.0 out of 5
Reply from Nikki Culleton, General Manager at Barchester Marriott House & Lodge
Thank you for your kind words about our home and sharing your experience. We appreciate your thoughts. Thank you for such a wonderful review of our home.
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Review from Nick S (Son of Resident) published on 11 September 2024
Submitted via Website •
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5.0 out of 5
Reply from Nikki Culleton, General Manager at Barchester Marriott House & Lodge
Thank you so much for your wonderful review of our home. We take great pride in delivering exceptional care and comfort to all of our residents and friends/family. We are so pleased that you have noticed the improvement in your family member, thank you for sharing your thoughts with us.
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Review from Linda C (Wife of Resident) published on 7 August 2024
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Overall Experience
5.0 out of 5
Reply from Nikki Culleton, General Manager at Barchester Marriott House & Lodge
Thank you for your kind words about our home and sharing your experience. We appreciate your thoughts. Thank you for such a wonderful review of our home.
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Review from Roz M (Daughter of Resident) published on 24 July 2024
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5.0 out of 5
Reply from Nikki Culleton, General Manager at Barchester Marriott House & Lodge
Thank you very much for sharing your kind words about your experience at Marriott, in regards to your mother and the care received. We appreciate you taking time to express your thoughts. Thank you from all the staff here at Marriott.
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Review from S H (Daughter-in-law of Resident) published on 17 June 2024
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5.0 out of 5
Reply from Nikki Culleton, General Manager at Barchester Marriott House & Lodge
Thank you very much for your feedback. We take great pride in our grounds and are always happy to accommodate and welcome family and friends to join for any meal. We look forward to seeing you in the home in the future.
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Review from Mark H (Son of Resident) published on 10 June 2024
Submitted via Website •
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5.0 out of 5
Reply from Lachele Brennan, Customer Relationship Manager at Barchester Marriott House & Lodge
Thank you for sharing your thoughts, we are delighted to help you celebrate your special occasion with your family and pleased we could be part of that experience. If you have any ideas to improve in any areas, please do not hesitate to let the team know.
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Review from Roger C (Son of Resident) published on 4 January 2024
Submitted via Postal Card •
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5.0 out of 5
Reply from Nikki Culleton, General Manager at Barchester Marriott House & Lodge
Good morning, thank you for your lovely review. It is a pleasure to support Mum with her recovery. I will ensure this review is shared with all the staff. Best wishes, Nikki.
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Review from Katie L (Daughter of Resident) published on 13 December 2023
Submitted via Website •
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5.0 out of 5
Reply from Nikki Culleton, General Manager at Barchester Marriott House & Lodge
Thank you for your lovely review; it was our pleasure to care for your Mum in the last months of her life. Mum was a special individual and is sadly missed by us all. I will ensure your comments are passed on to the whole team. Sending you all our love from all of us at Marriott House and Lodge.
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Review from Brenda G (Daughter of Resident) published on 13 December 2023
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5.0 out of 5
I believe Marriott House is an exemplar in so many aspects from quality of care to supporting relatives. Thank you all for making my dad’s stay as comfortable as possible.
Reply from Nikki Culleton, General Manager at Barchester Marriott House & Lodge
Thank you for your kind words, it was our pleasure to care for your father. He was loved by all of us at Marriott House and Lodge and will be sadly missed. I will pass on your comments to the team. Thank you.
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Review from Derek W (Son of Resident) published on 23 November 2023
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Sarah Harding, Home Administrator at Barchester Marriott House & Lodge
Thank you for your review and I will ensure these comments are passed to the team.
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Review from Dianne B (Cousin of Resident) published on 8 November 2023
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Sarah Harding, Home Administrator at Barchester Marriott House & Lodge
Many thanks for your kind words and review of our home.
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Review from Raymond W (Resident) published on 9 October 2023
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Nikki Culleton, Home Manager at Barchester Marriott House & Lodge
Thank you so much for taking the time to write this lovely review. We really appreciate your kind words. Thank you again.
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Review from D M (Son of Resident) published on 6 July 2023
Submitted via Postal Card •
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5.0 out of 5
Reply from Nikki Culleton, General Manager at Barchester Marriott House & Lodge
Thank you for your lovely review, we are so pleased that you enjoyed our 'hobby horse racing' afternoon, it was lots of fun and just one of the amazing events that the team arranges. We hope you can join us again in the future. With best wishes from the manager and the Team at Marriott House and Lodge.
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The Review Score of 9.9 (9.909) out of 10 for Barchester Marriott House & Lodge is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 24 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.909 for Barchester Marriott House & Lodge is calculated as follows: ( (262 Excellents x 5) + (20 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 285 Ratings = 4.909
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Barchester Marriott House & Lodge is based on 24 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 95 registered maximum number of service users is 19, which has been reached with 24 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 23 Apr 2022
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Job Title: General Manager
Joined: 2021
Hello, my name is Nikki and I am delighted to be the General Manager at Marriott House & Lodge – I have relocated from Cornwall to join the Marriott Family where Chichester is very close to my heart.
I am dedicated and passionate about ensuring a high standard of care and service to all our residents in our beautiful home, where we have a wonderful staff who have been at the home for many years. I will continue to ensure all our residents receive person-centred care and engaging activities where they all can flourish.
Please come and say hello to us anytime, my door is always open! You can come and see for yourself what this wonderful home has to offer.
I look forward to welcoming you to our home
Job Title: Deputy Manager
Joined: 2022
Hello, my name is Mark Anthony Serrano, and I am the Senior nurse at Marriott and Lodge, I have over 16 years of nursing experience including working for the NHS.
Apart from the nursing profession, my passions are cooking and sports.
Working in a diverse and multifaceted medical industry has thought me how to value and appreciate collaborative and patient-centred care. As the new nurse on the block, I am striving on learning new things, create lasting memories and continue my life goal of redefining patient-centred care.
Job Title: Clinical Lead
Joined: 2005
Hello, my name is Rudo and I have been part of the clinical team at Marriott House and Lodge since 2005. I am the clinical lead at Marriott House.
I initially joined as a senior carer after previously being a nurse/midwife in my home town of Zambia.
I studied and completed my Mental Health Nursing at the University of Brighton and obtained a BSc Hons in 2014.
I enjoy every aspect of my role here at Marriott and I get huge joy and satisfaction from helping our residents.
Job Title: Administrator/Well-being Champion
Joined: 2000
I have worked at Marriott House and Lodge for over 18 years in a variety of roles.
I began my Barchester journey as a Night Care Assistant in 2000. Through completing care qualifications, I progressed to Senior Care Assistant and, more recently, I have also adopted the responsibilities of a Care Practitioner as well. I have also been involved in activities within the home and have led the Activities Team for many years. I have completed many training courses through the Barchester Healthcare Training Academy, which have further enhanced my skills in a range of areas, including, care, activities and providing training. I now share my time between being a Care Practitioner and leading the Activities Team.
Leading the Activities Team means that I work with a group of staff and volunteers to provide activities for the residents that help to keep them active and stimulated. My duties include planning events for residents and their families, organising day-to-day activities, arranging outings, and offering residents that very crucial one-to-one time. I work closely with local groups, meaning that Marriott House & Lodge remains a key part of the local community with regular visitors who offer support to families and friends.
I am currently enjoying the role of Administrator. A job role I have been involved with for many years.
I am very much involved in the ‘whole home approach’ regarding the care we provide as a care home; my hands-on approach allows me to work closely with all members of the team and help them to develop their skills.
Dignity in care is a particular area that I am always keen to promote within the home and I believe that we can all enhance the lives of residents.
Job Title: Admin Assistant/Well-being Champion
Joined: 2021
Hi. My name is Clara, I joined the Administration team at Marriott House and Lodge in October 2021. It’s a pleasure to support our residents and to greet their families and friends at the door when they arrive at the Reception. I have worked in various administrative roles both in the UK and overseas for the last 8 years and I feel proud and fortunate to be a part of the team at Marriott House and Lodge. In my spare time, I study the English language at university and teach English as a second language online. I also enjoy netball.
Job Title: Care Practitioner/Speak up Champion
Joined: 2001
Hi my name is Kate, I am a Care Practitioner here at Marriott House and Lodge. I have worked at Marriott House for over 20 years and in that time I have worked my way up from a carer to the care practitioner role.
The Barchester Training Academy has helped me further my career; I completed my NVQ Levels 2 and 3 in Health and Social Care with them and I am also a qualified NVQ assessor.
I support the nurses here to ensure that care is delivered with dignity and respect, putting our residents at the centre of the support that we provide, with a guarantee that they can continue to live their lives in the way they wish.
I am also the speak-up champion for the home I act as a voice for colleagues to express their ideas, and develop new ways of working and a pathway for them to report concerns. I regularly meet with the manager to discuss the running of the home from the colleague's perspective.
Job Title: Head of Care Marriott Lodge
My name is Christina, I have worked at Marriott House and Lodge for many years! and I have many years of experience in the Care industry. I am responsible for the day-to-day running of Marriott Lodge.
I take pride in looking after the resident's day-to-day requirements and well-being while also managing the care team. Quality of care is always my top priority, and I see my role as ensuring this is delivered in every single way.
In my spare time, I enjoy attending my local church, reading and helping and spending time with my friends and family
Job Title: Head Housekeeper
Joined: 2021
Hello, my name is Tania. I am the Head Housekeeper at Marriot House and Lodge. After 20 years of working in children’s residential homes, I made the move to adult homes and have not looked back. I really enjoy working at Marriot House and Lodge, chatting and singing with residents, and joining creative activities and quizzes. I take great pride in my team's work keeping both the House and Lodge clean and homely.
Job Title: Head Chef
Joined: 2023
My name is Jeff and I am the Head Chef here at Marriott House and Lodge.
I am self-motivated with good knowledge and an in-depth understanding of the preparation and presentation of meals with a focus on traditional favourites.
As the Head chef, I take pride in my work and diligent care to ensure daily meals are prepared as per the weekly menu’s requirements. I am highly organised and have excelled at managing and working closely with the kitchen team and all the staff members to ensure the effective running of the kitchen.
Job Title: Head of Maintenance and Health and Safety Champion
Joined: 2014
Hello, my name is Matt and I am the Head of Maintenance and Health and Safety Champion at Marriott House and Lodge.
I have worked at the home since 2014, initially in the kitchen and housekeeping teams before moving to the maintenance team. I have headed up the maintenance department since 2023.
My aim is to provide our residents, staff and visitors with a comfortable building, and surroundings they can feel safe and happy in at all times.
Job Title: Dementia Champions
Ram and Wendy are our Dementia Champions at Marriott House and Lodge. They both support the teams to deliver person-centred care to all residents. As Dementia Care champions they receive additional training from the Dementia Care Team and work closely with the dementia care specialists to ensure good dementia care is being maintained.
Job Title: National Volunteer of the Year
Hi, my name is Jean and I am proud to be a volunteer at Marriott House and Lodge. I was privileged to be nominated and went on to be crowned Barchester Healthcare National Volunteer of the Year. It is my greatest pleasure to be able to support the home regularly throughout the week I visit individual residents and support the team at Marriott House where I can. I have also been providing a religious service on a Sunday morning.
Job Title: Resident Ambassadors
Joined: 2025
Judy and Wanda are the new resident ambassadors at Marriott House and Lodge.
They both feel privileged to be able to voice residents views to the team. They are keen to hear other residents ideas and positive experiences as well as any concerns.
As well as attending the monthly residents meeting Judy and Wanda will have regular meetings with Nikki, General Manager to keep her up to day with all residents views.
Judy and Wanda are keen to work together to ensure life at Marriott House and Lodge is enjoyed by all residents.
