Barchester Marriott House & Lodge

Tollhouse Close, Chichester PO19 1SG
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9.9 103 Reviews
  • Barchester Marriott House & Lodge, Chichester
Barchester Marriott House & Lodge is a unique home which provides first-class 24-hour nursing and residential care, over 2 separate buildings.

Nestled within private award winning landscaped gardens and situated less then 5 mins walk from the centre of Chichester whilst enjoying views of the Cathedral, Marriott House & Lodge offers an oasis of calm, for both short stay (respite) and longer term.

A team of highly-qualified attentive staff focus on the individual needs of residents, providing tailored care plans to ensure that care and wellbeing is priority.

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Care Provided by Barchester Marriott House & Lodge

  • Primary Care Categories
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 95 Service Users
  • Privately Owned
  • Care Offered
  • Speech Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Nicola Culleton (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (95)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (5)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2019

Funding & Fees Guide for Barchester Marriott House & Lodge

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,044

  • This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.
  • (these prices are only a guideline, please contact Barchester Marriott House & Lodge to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Barchester Marriott House & Lodge Reviews (103)

Total of 103, showing 21-40
9.9

Barchester Marriott House & Lodge has a Review Score of 9.9 (9.909) out of 10, based on 24 reviews in the last 2 years. Over all time Barchester Marriott House & Lodge has 103 reviews.

Overall Experience

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Review from D B (Son of Resident) published on 6 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Marriott House & Lodge organised a great 100th birthday party for my mum who has only been a resident for a few months. Great cake and entertainment. Despite understandable reluctance to move to a care home, my mum seems very happy with her new surroundings, friends and caring staff.

Reply from Nikki Culleton, General Manager at Barchester Marriott House & Lodge

Thank you for your lovely review. We all very much enjoyed celebrating with Mum and yourselves on her special birthday. We are so glad that Mum has settled and enjoying life at Marriott Lodge. With best wishes from the manager and the team at Marriott House and Lodge.


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Review from Brian H (Respite Resident) published on 6 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I was very pleased with everything. I hope to have another week's respite, this time in the Lodge. My former university students will tell you that I was a hard grader-although there were never any complaints about my grades. As you didn't have a 'very good' category, I had to grade most of your areas
as good.
For much of my professional life, I have been in international organisations. I taught in Nigeria for many years. Later I had many international students and I made professional visits to Asia. I did enjoy briefly talking to some of your staff-all born after I had visited their countries. I am very much an internationalist and this aspect of my stay suited me very well. I have lived alone since 2008 when my wife moved to an EMI care home with Alzheimers. My friends and most of the staff I spoke to in Marriott House, think it is too soon for me to become a resident. Although 94, I am still very active mentally, but I am having increasing mobility problems and some tasks are much more difficult and tiring.

Reply from Nikki Culleton, General Manager at Barchester Marriott House & Lodge

Thank you for your lovely review, we are pleased you enjoyed your respite stay and we hope to see you again in the future. Please feel free to pop in anytime to see us. With best wishes from the manager and the team at Marriott House and Lodge.


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Review from Christine K (Friend of Resident) published on 22 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a lovely place for residents, clean and tidy and the staff are so lovely and friendly, nothing is too much trouble for them. The garden is beautiful and the residents are able to sit outside and there is a little garden for them to be involved in. I am sure there is no better place.

Reply from Nikki Culleton, General Manager at Barchester Marriott House & Lodge

Thank you so much for taking the time to write this lovely review. We really appreciate your kind words. Thank you again.


General manager.


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Review from N W (Daughter of Resident) published on 11 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We had looked at a number of care homes in February/March of 2023. We were very impressed with the excellent range of provisions at Marriott House & Lodge and decided upon a placement for my late father for his ongoing care. Sadly my father passed away before he could join the Barchester family but
my mum proceeded to enjoy a week's respite here immediately following his passing. She was exceptionally well cared for at a most painful and vulnerable time. I cannot thank you all enough. We will be back!

Reply from Nikki Culleton, General Manager at Barchester Marriott House & Lodge

Thank you very much for taking the time to write this wonderful review. We were very sorry Dad couldn't come to stay however it was a pleasure to care for Mum and we are very pleased that she enjoyed her stay. We hope to see you again soon. Take care.


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Review from D P (Son of Resident) published on 26 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Seven months ago I was faced with finding a care home place for my dad at short notice - a difficult task to get right. I am so glad I found Marriott House which has proved to be a safe, comfortable and well-managed home for him. The food is excellent and the staff are hard-working and caring. When
I asked him just now for one word to describe Marriott House he said "friendly" with a smile on his face!

Reply from Nikki Culleton, General Manager at Barchester Marriott House & Lodge

Thank you very much for taking the time to write this review. We are so pleased that dad is happy and that you are happy with the home and the care. It is great to know he feels the home is Friendly. Thank you again.


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Review from B R (Son of Resident) published on 26 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was in Marriott House for nearly five years. She reached the age of 102 there. I am very grateful to all the staff for always being cheerful and helpful; however, difficult things were, especially over the pandemic. It was great that Marriott House looked after Mum for so long when she had
been unable to settle in three previous care homes.

It is difficult to choose a care home. My advice would be to talk to the staff, and any visiting relatives, if you can. And put less weight on facilities and rooms. That said my mother's room was great, with a view of Chichester Cathedral. Living in London, the location of Marriott House was very convenient, being close to the station and the town centre.
Thank you, everyone!

Reply from Nikki Culleton, General Manager at Barchester Marriott House & Lodge

Thank you so much for taking the time to write this wonderful review. We are so pleased you were happy with your mother's care during her five years with us. We loved having her here, she was a pleasure to care for. Thank you again.


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Review from Ian H (Resident) published on 9 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Snuggly! A warm and caring environment, with super staff and lovely accommodation. Great communal areas to relax in and wonderful gardens. All in all a lovely atmosphere conducive to great well-being.

Reply from Nikki Culleton, General Manager at Barchester Marriott House & Lodge

Thank you for taking the time to write this review and for your kind words. We are glad you feel comfortable and are enjoying your stay at Marriott House. Thank you again.


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Review from Naomi R (Daughter of Resident) published on 6 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father came to Marriott House & Lodge back in November last year for the final few weeks of his life and I can honestly say Im so glad he did because all the staff were absolutely amazing in helping ensure he passed as peacefully as possible. Any time I had an issue the manager and her team dealt
with it straight away and they were always on hand to answer any questions I had. I literally feel like I owe you guys my life for everything you did for my dad the care, love and support you showed him was outstanding I couldn't have asked for more so from the bottom of my heart thank you all so much. The manager, you have an awesome team who deserve so much recognition thank you all again.

Reply from Sarah Harding, Home Administrator at Barchester Marriott House & Lodge

Thank you for your lovely comments, it was an absolute pleasure to care for your dad in the last weeks of his life. If you need any further support please contact us at any time. With loving thought from all the staff at Marriott House and Lodge.


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Review from J G (Mother of Resident) published on 16 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

These are challenging times for all care homes but since moving to Marriott House & Lodge in November my daughter has been treated with such kindness, dignity and respect. The facilities are lovely, with excellent food and numerous daily activities. The rapport amongst the staff shows they have a good
hard working environment. They all clearly strive to make this a home from home.

Reply from Megan Best, Home services advisor at Barchester Marriott House & Lodge

Thank you so much for these kind words and for taking the time to write this review. We are so pleased to hear that you and your daughter are happy with the home and the care that she is receiving. Thank you again.


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Review from Jan H (Daughter of Resident) published on 13 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Such a short two-week stay and the care and attention were exemplary. Thank you.

Reply from Megan Best, Home services advisor at Barchester Marriott House & Lodge

Thank you for taking the time to write this review and for your kind words. We are really pleased you were happy with the care. Thank you again.


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Review from R A (Son of Resident) published on 10 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

They looked after my mum in the final weeks of her life. The team were faultless with her care and helped her pass with dignity. I couldn't have wished for better end-of-life care and for that I am truly grateful.

Reply from Megan Best, Home services advisor at Barchester Marriott House & Lodge

Thank you so much for taking the time to write this review and for your kind words, we are really pleased that you were happy with the care provided for mum. We wish you all the best. Many Thanks.


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Review from T W (Son of Resident) published on 21 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been at Marriott House & Lodge for three months now. The care he has received has been consistently excellent. The staff are all very caring and considerate and nothing seems to be too much trouble when it comes to looking after my father. He is in good form, enjoys things again and is
engaged in social activities. I am relieved he is here.

Reply from Nikki Culleton, General Manager at Barchester Marriott House & Lodge

Thank you for your lovely review; I will ensure these comments are passed on to the team.


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Review from Alan W (Son of Resident) published on 7 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 100-year-old strongly independent mother spent six weeks here after injuring her leg in an accident and being made immobile. She entered the home somewhat hesitantly, as were we as a family, not having experience with a care home before. Mum was immediately made very welcome by the friendly staff
and soon settled in; she enjoyed the interaction with all the staff who made time to chat with her and treated her as a valued individual.
As a family, the management team and the staff were very approachable and helpful giving us confidence that Mum would be in safe hands, as indeed it proved as after six weeks Mum was sufficiently recovered and confident enough to return home where she continues to recover and improve.
Mum had previously always asked us to never put her in a home, but after this experience, she has decided that if she is no longer able to fend for herself in the future she would be content to return here permanently.

Reply from Nikki Culleton, General Manager at Barchester Marriott House & Lodge

Thank you for your kind words, I will pass them on to the staff team. We are pleased that Mum had an enjoyable stay. It was a pleasure to care for her and we miss her. We hope she continues to improve and is welcome back any time.
Best Wishes, Nikki and the team.


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Review from T W (Daughter of Resident) published on 2 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father arrived on 28th September 22, It was a hard decision to make by when I had a talk with the management my mind has been out to rest. I was shown around and introduced to the nurses etc. My father hasn't stopped praising about how professional all the staff are and very friendly they are, that
much he has decided to stay an extra week.

Reply from Berni Martin, CRM at Barchester Marriott House & Lodge

Thank you so much for taking the time to write such a lovely review - we always try and deliver excellent service and care to our residents; I will let the team know about your review as it is always nice to receive positive feedback. Thank you once again.


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Review from C W (Daughter of Resident) published on 25 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Marriott came to my dad's rescue. I called the manager to ask if she had a room for my dad. He was in a home where he was unhappy she listened to me and I feel immediately that she understood. She assessed my dad the very next day. He has been here a month now. He is so well cared for. All the staff
are professional and caring. Everyone you speak to has time for you. A special thank you the manager and her team. I feel secure in the knowledge my dad is getting the very best care.

Reply from Nikki Culleton, General Manager at Barchester Marriott House & Lodge

Thank you for your lovely review. Please feel free to come and meet me anytime. Best wishes.


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Review from J C (Son of Resident) published on 24 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved to the Barchester Marriott House & Lodge in July, initially for a month's respite care. Her room is a good size and always kept clean and tidy. The food is very good with high quality and wide-ranging menu - the kitchen is also happy to provide alternative meals if required. All the
caring staff are excellent - very professional and caring and take an active interest in my mother's well-being and personal needs. The management team is also very open and friendly and happy to share information and advice with us as a family.

Reply from Nikki Culleton, General Manager at Barchester Marriott House & Lodge

Thank you for your lovely review; I will ensure these comments are passed on to the team. Please feel free to come and meet me anytime. Best Wishes.


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Review from S S (Daughter of Resident) published on 24 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has received excellent care during his respite stay at Marriorr House. The staff are friendly and attentive and are at the heart of the warm and relaxing atmosphere. The food is delicious. There are excellent coffee and tea-making facilities for visitors and I have always been made to feel
welcome. The jubilee celebrations were fantastic and other activities are organised to inform and entertain residents. I highly recommend Barchester Marriott House

Reply from Nikki Culleton, General Manager at Barchester Marriott House & Lodge

Thank you for your lovely review; I will ensure these comments are passed on to the team. Please feel free to come and meet me anytime. Best Wishes.


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Review from J D (Daughter of Resident) published on 12 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff were lovely and very helpful. Mum's room was very pleasant, light, bright and airy. My only criticism is the food was variable and often cold but I understand the complications regarding serving meals. Would highly recommend this home.

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Review from Michael S (Son of Resident) published on 27 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was discharged from the hospital and is currently receiving convalescent care.
Her room is a nice size and always kept clean and tidy. Laundry services are prompt and very thorough.
The staff are caring and professional and take a real interest in my mother's well-being, both physical and
mental. They are quick to pick up on any signs that she is not feeling 100% and action on this is prompt.
There is also a good range of activities to keep her engaged with others, which is very important.
The management staff have been a great source of information and help, as this is the first encounter we have had with care homes; we are very grateful for the time and effort they have put in on our behalf.
The public areas are always clean and well kept, including the gardens, which are nice to sit out in.
The meals may be taken either in the resident's rooms or in the restaurant, which is a light and airy area and always looks smart when prepared for meals.

Reply from Megan Best, Home services advisor at Barchester Marriott House & Lodge

Thank you very much for taking the time to write this review. We are really pleased that you are happy with the home and the team, and we are very grateful for your kind words.


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Review from V S (Son of Resident) published on 12 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We have only had six weeks' experience, but so far, have found management, staff, care and facilities very good. The range of activities is good, food, both quality and choice, very good. One or two small maintenance issues have been dealt with promptly. Overall, very satisfied with the service. Management
and admin staff have been exceptional.

Reply from Megan Best, Home services advisor at Barchester Marriott House & Lodge

Thank you very much for taking the time to write this review. We really appreciate your kind comments, and we are really pleased you have had a good experience in the first 6-weeks. Thank you again.


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Current Review Score: 9.9 (9.909)

Overview of Review Score

The Review Score of 9.9 (9.909) out of 10 for Barchester Marriott House & Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 24 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.909 for Barchester Marriott House & Lodge is calculated as follows: ( (262 Excellents x 5) + (20 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 285 Ratings = 4.909

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Marriott House & Lodge is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 95 registered maximum number of service users is 19, which has been reached with 24 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 23 Apr 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (153)

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Meet the Team (13)

Nikki

Nikki Culleton

Job Title: General Manager

Joined: 2021

Hello, my name is Nikki and I am delighted to be the General Manager at Marriott House & Lodge – I have relocated from Cornwall to join the Marriott Family where Chichester is very close to my heart.


I am dedicated and passionate about ensuring a high standard of care and service to all our residents in our beautiful home, where we have a wonderful staff who have been at the home for many years. I will continue to ensure all our residents receive person-centred care and engaging activities where they all can flourish.


Please come and say hello to us anytime, my door is always open! You can come and see for yourself what this wonderful home has to offer.


I look forward to welcoming you to our home


Mark

Mark Serrano

Job Title: Deputy Manager

Joined: 2022

Hello, my name is Mark Anthony Serrano, and I am the Senior nurse at Marriott and Lodge, I have over 16 years of nursing experience including working for the NHS.


Apart from the nursing profession, my passions are cooking and sports.


Working in a diverse and multifaceted medical industry has thought me how to value and appreciate collaborative and patient-centred care. As the new nurse on the block, I am striving on learning new things, create lasting memories and continue my life goal of redefining patient-centred care.


Rudo

Rudo Chavula

Job Title: Clinical Lead

Joined: 2005

Hello, my name is Rudo and I have been part of the clinical team at Marriott House and Lodge since 2005. I am the clinical lead at Marriott House.


I initially joined as a senior carer after previously being a nurse/midwife in my home town of Zambia.


I studied and completed my Mental Health Nursing at the University of Brighton and obtained a BSc Hons in 2014.


I enjoy every aspect of my role here at Marriott and I get huge joy and satisfaction from helping our residents.


Sarah

Sarah Harding

Job Title: Administrator/Well-being Champion

Joined: 2000

I have worked at Marriott House and Lodge for over 18 years in a variety of roles.


I began my Barchester journey as a Night Care Assistant in 2000. Through completing care qualifications, I progressed to Senior Care Assistant and, more recently, I have also adopted the responsibilities of a Care Practitioner as well. I have also been involved in activities within the home and have led the Activities Team for many years. I have completed many training courses through the Barchester Healthcare Training Academy, which have further enhanced my skills in a range of areas, including, care, activities and providing training. I now share my time between being a Care Practitioner and leading the Activities Team.


Leading the Activities Team means that I work with a group of staff and volunteers to provide activities for the residents that help to keep them active and stimulated. My duties include planning events for residents and their families, organising day-to-day activities, arranging outings, and offering residents that very crucial one-to-one time. I work closely with local groups, meaning that Marriott House & Lodge remains a key part of the local community with regular visitors who offer support to families and friends.


I am currently enjoying the role of Administrator. A job role I have been involved with for many years.


I am very much involved in the ‘whole home approach’ regarding the care we provide as a care home; my hands-on approach allows me to work closely with all members of the team and help them to develop their skills.


Dignity in care is a particular area that I am always keen to promote within the home and I believe that we can all enhance the lives of residents.


Clara

Clara Hererra

Job Title: Admin Assistant/Well-being Champion

Joined: 2021

Hi. My name is Clara, I joined the Administration team at Marriott House and Lodge in October 2021. It’s a pleasure to support our residents and to greet their families and friends at the door when they arrive at the Reception. I have worked in various administrative roles both in the UK and overseas for the last 8 years and I feel proud and fortunate to be a part of the team at Marriott House and Lodge. In my spare time, I study the English language at university and teach English as a second language online. I also enjoy netball.


Kate

Kate Sampson

Job Title: Care Practitioner/Speak up Champion

Joined: 2001

Hi my name is Kate, I am a Care Practitioner here at Marriott House and Lodge. I have worked at Marriott House for over 20 years and in that time I have worked my way up from a carer to the care practitioner role.


The Barchester Training Academy has helped me further my career; I completed my NVQ Levels 2 and 3 in Health and Social Care with them and I am also a qualified NVQ assessor.


I support the nurses here to ensure that care is delivered with dignity and respect, putting our residents at the centre of the support that we provide, with a guarantee that they can continue to live their lives in the way they wish.


I am also the speak-up champion for the home I act as a voice for colleagues to express their ideas, and develop new ways of working and a pathway for them to report concerns. I regularly meet with the manager to discuss the running of the home from the colleague's perspective.


Christina

Christina Mwenya

Job Title: Head of Care Marriott Lodge

My name is Christina, I have worked at Marriott House and Lodge for many years! and I have many years of experience in the Care industry. I am responsible for the day-to-day running of Marriott Lodge.


I take pride in looking after the resident's day-to-day requirements and well-being while also managing the care team. Quality of care is always my top priority, and I see my role as ensuring this is delivered in every single way.


In my spare time, I enjoy attending my local church, reading and helping and spending time with my friends and family


Tania

Tania Stubbington

Job Title: Head Housekeeper

Joined: 2021

Hello, my name is Tania. I am the Head Housekeeper at Marriot House and Lodge. After 20 years of working in children’s residential homes, I made the move to adult homes and have not looked back. I really enjoy working at Marriot House and Lodge, chatting and singing with residents, and joining creative activities and quizzes. I take great pride in my team's work keeping both the House and Lodge clean and homely.


Jeff

Jeff Saunders

Job Title: Head Chef

Joined: 2023

My name is Jeff and I am the Head Chef here at Marriott House and Lodge.


I am self-motivated with good knowledge and an in-depth understanding of the preparation and presentation of meals with a focus on traditional favourites.


As the Head chef, I take pride in my work and diligent care to ensure daily meals are prepared as per the weekly menu’s requirements. I am highly organised and have excelled at managing and working closely with the kitchen team and all the staff members to ensure the effective running of the kitchen.


Matt

Matt Napier Raikes

Job Title: Head of Maintenance and Health and Safety Champion

Joined: 2014

Hello, my name is Matt and I am the Head of Maintenance and Health and Safety Champion at Marriott House and Lodge. 


I have worked at the home since 2014, initially in the kitchen and housekeeping teams before moving to the maintenance team. I have headed up the maintenance department since 2023.


My aim is to provide our residents, staff and visitors with a comfortable building, and surroundings they can feel safe and happy in at all times.


Ram and Wendy

Ram and Wendy

Job Title: Dementia Champions

Ram and Wendy are our Dementia Champions at Marriott House and Lodge. They both support the teams to deliver person-centred care to all residents. As Dementia Care champions they receive additional training from the Dementia Care Team and work closely with the dementia care specialists to ensure good dementia care is being maintained.


Jean

Jean Collyer

Job Title: National Volunteer of the Year

Hi, my name is Jean and I am proud to be a volunteer at Marriott House and Lodge. I was privileged to be nominated and went on to be crowned Barchester Healthcare National Volunteer of the Year. It is my greatest pleasure to be able to support the home regularly throughout the week I visit individual residents and support the team at Marriott House where I can. I have also been providing a religious service on a Sunday morning.


and

and Judy

Job Title: Resident Ambassadors

Joined: 2025

Judy and Wanda are the new resident ambassadors at Marriott House and Lodge.


They both feel privileged to be able to voice residents views to the team. They are keen to hear other residents ideas and positive experiences as well as any concerns.


As well as attending the monthly residents meeting Judy and Wanda will have regular meetings with Nikki, General Manager to keep her up to day with all residents views.



Judy and Wanda are keen to work together to ensure life at Marriott House and Lodge is enjoyed by all residents.