Barchester Marriott House & Lodge

Tollhouse Close, Chichester PO19 1SG
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9.9 103 Reviews
  • Barchester Marriott House & Lodge, Chichester
Barchester Marriott House & Lodge is a unique home which provides first-class 24-hour nursing and residential care, over 2 separate buildings.

Nestled within private award winning landscaped gardens and situated less then 5 mins walk from the centre of Chichester whilst enjoying views of the Cathedral, Marriott House & Lodge offers an oasis of calm, for both short stay (respite) and longer term.

A team of highly-qualified attentive staff focus on the individual needs of residents, providing tailored care plans to ensure that care and wellbeing is priority.

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Care Provided by Barchester Marriott House & Lodge

  • Primary Care Categories
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 95 Service Users
  • Privately Owned
  • Care Offered
  • Speech Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Nicola Culleton (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (95)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (5)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2019

Funding & Fees Guide for Barchester Marriott House & Lodge

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,044

  • This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.
  • (these prices are only a guideline, please contact Barchester Marriott House & Lodge to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Barchester Marriott House & Lodge Reviews (103)

Total of 103, showing 61-80
9.9

Barchester Marriott House & Lodge has a Review Score of 9.9 (9.909) out of 10, based on 24 reviews in the last 2 years. Over all time Barchester Marriott House & Lodge has 103 reviews.

Overall Experience

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Date Published

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Review from Jane H (Daughter of Resident) published on 24 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been a resident at Marriott House for five months, and I have been very impressed with the care he has received during that time. All the staff are friendly, welcoming and kind and deal with any concerns promptly and efficiently. Marriott House has a lovely atmosphere and is professionally
run. My whole family are so pleased we chose this nursing home for my father.

Reply from Maxine Spincer, General Manager at Barchester Marriott House & Lodge

Thank you for your lovely words and we are pleased that your Dad has settled so well in the home. We hope you are keeping well.


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Review from G W (Resident) published on 22 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have lived here for 5 years and am well looked after. Staff are amazing, food lovely, lots of activities. Come and live here and they will look after you well and you will make lots of friends.

Reply from Sarah Harding, Head of Activities at Barchester Marriott House & Lodge

Thank you for your kind words and comments, I will share your comments with the staff team.


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Review from G D (Resident) published on 22 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have thoroughly enjoyed my stay in the Lodge.
The staff are caring and kind and meet different events very well good and bad! There are many reasons why I would recommend this place. Thank you for helping me recover from a bad fall recovery.

Reply from Sarah Harding, Head of Activities at Barchester Marriott House & Lodge

Thank you for your kind words. We are glad you enjoyed your stay at Marriott Lodge. Please pop in and see us again at some point.


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Review from M F (Resident) published on 22 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care I receive is amazing. I feel I get everything I need. We are in lockdown due to the COVID-19 but I can video call my family and the staff is looking after us as well. I feel like I am part of a family here.

Reply from Sarah Harding, Head of Activities at Barchester Marriott House & Lodge

Thank you for your kind comments. I will share your comments with the staff team.


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Review from Liz B (Daughter of Resident) published on 17 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are amazing; they care for the residents wonderfully and it is like one big happy family. Care is taken to ensure all residents are happy, safe and enjoy their lives to the full. The care they show my mother is amazing and she is a changed woman since she has moved in here, so much happier.
She always has someone to talk to and laugh with. I strongly recommend the Lodge, staff and management.

Reply from Maxine Spincer, General Manager at Barchester Marriott House & Lodge

Thank you for your lovely words. We always strive to give the best care to our residents and relatives and ensure their stay with us is as comfortable as possible.


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Review from Ann (Daughter of Resident) published on 24 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been in Marriott Lodge for 4 years plus Marriott House for 14 months. The cleanliness is to a very high standard. The care is excellent, care and support is done and applied in a genuine, sincere manner. All staff do whatever is possible to make my mother's time here comfortable. My mother
cannot write now, this opinion is first hand as I visit nearly every day.

Reply from Maxine Spincer, General Manager at Barchester Marriott House & Lodge

Thank you for your kind words. Please do not hesitate to contact me should you wish to discuss any aspects of your Mothers care.


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Review from David L (Friend of Resident) published on 16 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My main concern is option care support and management. My concern with care is lack of support for the resident from management. No care of the appearance of resident, care of eyesight etc.
Management do not appear to have enough contact with resident themselves, not if any follow up to concerns that
has been put to them. The resident might be quiet and shy but should not be neglected.

Reply from Sarah Harding, Head of Activities at Barchester Marriott House & Lodge

Thank you for your comments and I am sorry that we have not met your expectations. Please do not hesitate to contact me or see me in the home, when I may be able to address the issues you have raised. With kind regards, General Manager.


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Review from Colin G (Nephew of Resident) published on 16 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We felt very blessed to be able to place my aunt at Marriott House. It seemed so much cleaner and well managed than anywhere else we viewed. We were also very pleased with all the community activities available and used by the residents, as well as the quality of the food and appearance of the dining
room. Since my aunt took up residence, she has been very well looked after with compassion and respect. Her medical needs have been well attended to. We would certainly make the same decision again.

Reply from Sarah Harding, Head of Activities at Barchester Marriott House & Lodge

Thank you for your lovely comments. At Marriott House & Lodge we strive to ensure each resident receives the care they deserve.


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Review from Emily W (Daughter of Resident) published on 24 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The hardest decision to place mum in home arrived. The staff, including management, made this whole transition manageable for me and my sister. The staff, who not only provided care and support for mum also supported me and my sister. Offering a stranger a shoulder to cry on meant the world to me.

Reply from Sarah Harding, Head of Activities at Barchester Marriott House & Lodge

Thank you so much for your lovely feedback. It is always a pleasure to hear such positive things about the home and the staff and I will certainly pass your comments on to the team.


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Review from C L (Daughter of Resident) published on 21 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Care of residents very good. Food always looks good and smells delicious. Staff friendly, any problems sorted ASAP. Such a friendly atmosphere.

Reply from Sarah Harding, Head of Activities at Barchester Marriott House & Lodge

Thank you so much for your lovely feedback. It is always a pleasure to hear such positive things about the home and the staff and I will certainly pass your comments on to the team.


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Review from Jonathan C (Son of Resident) published on 13 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the care my mother is receiving, the manager and staff are very attentive, informative and always have a friendly smile. Mother has a lovely room and is very comfortable. The home is safe and secure and always kept clean and tidy. There are various activities going on and the gardens
are kept in lovely condition and very pleasant to sit in. It is a comfort to me that my mother is safe and well looked after.

Reply from Sarah Harding, Head of Activities at Barchester Marriott House & Lodge

Thank you so much for your lovely feedback. It is always a pleasure to hear such positive things about the home and the staff and I will certainly pass your comments on to the team.


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Review from Jean C (Regular Volunteer) published on 8 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Have been a visitor over several years. Always found the staff on all levels to be dedicated and caring. Residents dignity and comfort a priority at all times. It is my privilege to visit Marriott House and Lodge.

Reply from Rebecca Condie, General Manager at Barchester Marriott House & Lodge

Thank you so much for your kind words and your ongoing support to Marriott House and Lodge. I will pass on your comments to the team and look forward to seeing you soon.


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Review from Dorothy L (Resident) published on 8 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since I have been here, I have been treated with respect, get on well with the staff, they are always willing to help when necessary. I have no problems at all with that you may have to wait a little while but that is understandable with other residents, as their need is probably greater than mine,
altogether it's very friendly.

Reply from Rebecca Condie, General Manager at Barchester Marriott House & Lodge

Thank you so much for your feedback, the team here work tirelessly to ensure the resident's needs are met. I will pass your comments on to the team. Thank you again.


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Review from Charlotte (Granddaughter of Resident) published on 4 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Nana was diagnosed with vascular dementia under two years ago.
We tried to promote Nana's independence but as time went on her dementia progressed and required more care input, we introduced Nana to Marriott Lodge as a day resident last year and months later, Nana went on to become a full-time resident
at Marriott Lodge.
Marriott Lodge has shown great empathy, compassion and care for Nana, and they are always willing to listen to what we want for Nana.
We were able to make her room feel like home.
She has come in leaps and bounds and every time I visit she has a smile on her face.
She talks about how lovely the staff are and that she is happy at Marriott! That to me shows that she is being taken care of and is loved by the staff.
There is so much going on at Marriott, for example, the local school outing to interact with the primary school children.
The cooking sessions, arts and crafts etc.
I couldn’t wish for a better place for my Nana.

Reply from Rebecca Condie at Barchester Marriott House & Lodge

Thank you so much for your lovely review. The team work tirelessly to provide person-centred care to enhance the lives of the residents and to read this feedback is truly wonderful.


Thank you again.


Beckie and the team


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Review from H T (Power of Attorney of Resident) published on 17 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Things have improved since the engagement of a new manager.

Reply from Rebecca Condie, The at Barchester Marriott House & Lodge

Dear Helen,


Thank you so much for your kind review, your words are very much appreciated.
We look forward to seeing you soon
Beckie and the team at Marriott House


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Review from D J (Son of Resident) published on 28 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother was unable to look after herself in her mobile home so as a family we talked her into a respite stay. After that she decided to stay. A very good decision - peace of mind for us. She made good friends and loves the staff. She joined in the activities and enjoyed them. My mum has been unwell
since Christmas. Sadly we lost her on Saturday 14th February. My wife and myself were at her bedside, thanks to the quick thinking of the night staff.

Reply from Beckie Condie, General Manager at Barchester Marriott House & Lodge

Thank you so much for your kind words. As a team, we were honoured to have been able to be a part of your Mother's life and care for her. With all our very best wishes from all of us at Marriott House.


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Review from Jennifer (Daughter of Resident) published on 13 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

My father discharged himself from here after only one week. He was given a soulless room on the second floor which housed a small single bed with barely room to open the wardrobe doors. The en-suite toilet and washbasin were tiny. We requested help morning and evening to assist him to wash/dress
etc. This did not happen and he was left to his own devices. He struggled to wash himself in the tiny washbasin in such a cramped space when he has mobility problems. The lift broke while he was there, isolating him. This seems to be a common problem, reading other reviews. He was convalescing from a hospital admission and requested meals in his room. These meals were always stone cold and tasteless. He was only asked what he wanted for breakfast on the first day and thereafter was served hard, cold toast which he found inedible. When his clothes were taken to the laundry, they managed to lose his trousers (eventually recovered!). Management seems lax. Pleasant staff but chaotic.

Reply from Beckie Condie, General Manager at Barchester Marriott House & Lodge

Thank you for your review and I am sorry to hear that you feel your Fathers stay was not a positive one.
Regarding the lift not working, this was in our other building Marriott House which would not have affected your Father’s stay, measures were taken and equipment was fitted to enable the residents of the House to come down to the communal and dining areas to prevent any social isolation.
I have spoken with all staff at the Lodge and have checked our records and can see that assistance was offered with personal care and your Father accepted this on some occasions. The Lodge staff did not feel that there were any concerns or negativity regarding your Father’s stay and that no complaints were made, if they had been raised at the time, we can assure you that they would have been addressed and acted upon without delay to ensure that your Father’s stay was a pleasant one. I would be more than happy to meet with you to discuss further. Kind Regards, Beckie Condie.


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Review from Clare S (Grandfather of Resident) published on 13 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandad was only here for about 12 days but he loved it. The staff are very helpful and couldn't do more for you.
It was Grandad's birthday on 31st January, he was 86. He had a tea party with his family and some whiskey that he loved and passed away 3.10am the next morning. Everyone there was so
nice I would definitely recommend this place 100%.

Reply from Beckie Condie, General Manager at Barchester Marriott House & Lodge

Dear Clare
Thank you so much for your review. Although your Grandad was not with us long, we were all extremely fond of him and he is greatly missed.
Kindest Regards,
General Manager.


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Review from S L (Daughter of Resident) published on 28 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My mother has been in Marriott House for the last two and a half weeks. It was all very chaotic on arrival, then within two days they had a large flood and again it was very chaotic.
All staff seem very caring but as my mother is confined to bed and totally dependant on help, I feel the staffing ratio/allowance
is inadequate for this type of care.
At mealtimes, all staff are downstairs and room bound residents wait over 45 minutes for a call bell response! Staff don't seem to have enough time.

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Review from Kevin P (Son-in-law of Resident) published on 14 November 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Father in Law was admitted to Marriott House in October.
Although he was in the care of these lovely people for only three weeks, he was looked after with the utmost care and compassion. All staff without fail have a smile and a "hello" for everyone. Initial administration was sorted with the minimum
of fuss.
His room was comfortable. We were able to put up any personal photo's or pictures on the walls if we so wished. We were able to visit at any time.
When he passed away everyone were most concerned as to his families welfare. There was no rush to remove personal belongings from his room which made his loss a little easier to bear.
A sympathy card was sent to Mum and we were advised that someone would be attending his funeral which we feel is tremendous given the short space of time he was lodged at Marriott House.
A BIG thank you to all the staff at Marriott House and should they ever require a reference we would be first in line to recommend them most highly.

Reply from Beckie Condie, General Manager at Barchester Marriott House & Lodge

Thank you so much for your kind words and I shall pass these on to our team.
Our thoughts are with you at this time and if there is anything we can do to support you at this difficult time, please do not hesitate to contact us.


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Current Review Score: 9.9 (9.909)

Overview of Review Score

The Review Score of 9.9 (9.909) out of 10 for Barchester Marriott House & Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 24 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.909 for Barchester Marriott House & Lodge is calculated as follows: ( (262 Excellents x 5) + (20 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 285 Ratings = 4.909

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Marriott House & Lodge is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 95 registered maximum number of service users is 19, which has been reached with 24 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 23 Apr 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (153)

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Meet the Team (13)

Nikki

Nikki Culleton

Job Title: General Manager

Joined: 2021

Hello, my name is Nikki and I am delighted to be the General Manager at Marriott House & Lodge – I have relocated from Cornwall to join the Marriott Family where Chichester is very close to my heart.


I am dedicated and passionate about ensuring a high standard of care and service to all our residents in our beautiful home, where we have a wonderful staff who have been at the home for many years. I will continue to ensure all our residents receive person-centred care and engaging activities where they all can flourish.


Please come and say hello to us anytime, my door is always open! You can come and see for yourself what this wonderful home has to offer.


I look forward to welcoming you to our home


Mark

Mark Serrano

Job Title: Deputy Manager

Joined: 2022

Hello, my name is Mark Anthony Serrano, and I am the Senior nurse at Marriott and Lodge, I have over 16 years of nursing experience including working for the NHS.


Apart from the nursing profession, my passions are cooking and sports.


Working in a diverse and multifaceted medical industry has thought me how to value and appreciate collaborative and patient-centred care. As the new nurse on the block, I am striving on learning new things, create lasting memories and continue my life goal of redefining patient-centred care.


Rudo

Rudo Chavula

Job Title: Clinical Lead

Joined: 2005

Hello, my name is Rudo and I have been part of the clinical team at Marriott House and Lodge since 2005. I am the clinical lead at Marriott House.


I initially joined as a senior carer after previously being a nurse/midwife in my home town of Zambia.


I studied and completed my Mental Health Nursing at the University of Brighton and obtained a BSc Hons in 2014.


I enjoy every aspect of my role here at Marriott and I get huge joy and satisfaction from helping our residents.


Sarah

Sarah Harding

Job Title: Administrator/Well-being Champion

Joined: 2000

I have worked at Marriott House and Lodge for over 18 years in a variety of roles.


I began my Barchester journey as a Night Care Assistant in 2000. Through completing care qualifications, I progressed to Senior Care Assistant and, more recently, I have also adopted the responsibilities of a Care Practitioner as well. I have also been involved in activities within the home and have led the Activities Team for many years. I have completed many training courses through the Barchester Healthcare Training Academy, which have further enhanced my skills in a range of areas, including, care, activities and providing training. I now share my time between being a Care Practitioner and leading the Activities Team.


Leading the Activities Team means that I work with a group of staff and volunteers to provide activities for the residents that help to keep them active and stimulated. My duties include planning events for residents and their families, organising day-to-day activities, arranging outings, and offering residents that very crucial one-to-one time. I work closely with local groups, meaning that Marriott House & Lodge remains a key part of the local community with regular visitors who offer support to families and friends.


I am currently enjoying the role of Administrator. A job role I have been involved with for many years.


I am very much involved in the ‘whole home approach’ regarding the care we provide as a care home; my hands-on approach allows me to work closely with all members of the team and help them to develop their skills.


Dignity in care is a particular area that I am always keen to promote within the home and I believe that we can all enhance the lives of residents.


Clara

Clara Hererra

Job Title: Admin Assistant/Well-being Champion

Joined: 2021

Hi. My name is Clara, I joined the Administration team at Marriott House and Lodge in October 2021. It’s a pleasure to support our residents and to greet their families and friends at the door when they arrive at the Reception. I have worked in various administrative roles both in the UK and overseas for the last 8 years and I feel proud and fortunate to be a part of the team at Marriott House and Lodge. In my spare time, I study the English language at university and teach English as a second language online. I also enjoy netball.


Kate

Kate Sampson

Job Title: Care Practitioner/Speak up Champion

Joined: 2001

Hi my name is Kate, I am a Care Practitioner here at Marriott House and Lodge. I have worked at Marriott House for over 20 years and in that time I have worked my way up from a carer to the care practitioner role.


The Barchester Training Academy has helped me further my career; I completed my NVQ Levels 2 and 3 in Health and Social Care with them and I am also a qualified NVQ assessor.


I support the nurses here to ensure that care is delivered with dignity and respect, putting our residents at the centre of the support that we provide, with a guarantee that they can continue to live their lives in the way they wish.


I am also the speak-up champion for the home I act as a voice for colleagues to express their ideas, and develop new ways of working and a pathway for them to report concerns. I regularly meet with the manager to discuss the running of the home from the colleague's perspective.


Christina

Christina Mwenya

Job Title: Head of Care Marriott Lodge

My name is Christina, I have worked at Marriott House and Lodge for many years! and I have many years of experience in the Care industry. I am responsible for the day-to-day running of Marriott Lodge.


I take pride in looking after the resident's day-to-day requirements and well-being while also managing the care team. Quality of care is always my top priority, and I see my role as ensuring this is delivered in every single way.


In my spare time, I enjoy attending my local church, reading and helping and spending time with my friends and family


Tania

Tania Stubbington

Job Title: Head Housekeeper

Joined: 2021

Hello, my name is Tania. I am the Head Housekeeper at Marriot House and Lodge. After 20 years of working in children’s residential homes, I made the move to adult homes and have not looked back. I really enjoy working at Marriot House and Lodge, chatting and singing with residents, and joining creative activities and quizzes. I take great pride in my team's work keeping both the House and Lodge clean and homely.


Jeff

Jeff Saunders

Job Title: Head Chef

Joined: 2023

My name is Jeff and I am the Head Chef here at Marriott House and Lodge.


I am self-motivated with good knowledge and an in-depth understanding of the preparation and presentation of meals with a focus on traditional favourites.


As the Head chef, I take pride in my work and diligent care to ensure daily meals are prepared as per the weekly menu’s requirements. I am highly organised and have excelled at managing and working closely with the kitchen team and all the staff members to ensure the effective running of the kitchen.


Matt

Matt Napier Raikes

Job Title: Head of Maintenance and Health and Safety Champion

Joined: 2014

Hello, my name is Matt and I am the Head of Maintenance and Health and Safety Champion at Marriott House and Lodge. 


I have worked at the home since 2014, initially in the kitchen and housekeeping teams before moving to the maintenance team. I have headed up the maintenance department since 2023.


My aim is to provide our residents, staff and visitors with a comfortable building, and surroundings they can feel safe and happy in at all times.


Ram and Wendy

Ram and Wendy

Job Title: Dementia Champions

Ram and Wendy are our Dementia Champions at Marriott House and Lodge. They both support the teams to deliver person-centred care to all residents. As Dementia Care champions they receive additional training from the Dementia Care Team and work closely with the dementia care specialists to ensure good dementia care is being maintained.


Jean

Jean Collyer

Job Title: National Volunteer of the Year

Hi, my name is Jean and I am proud to be a volunteer at Marriott House and Lodge. I was privileged to be nominated and went on to be crowned Barchester Healthcare National Volunteer of the Year. It is my greatest pleasure to be able to support the home regularly throughout the week I visit individual residents and support the team at Marriott House where I can. I have also been providing a religious service on a Sunday morning.


and

and Judy

Job Title: Resident Ambassadors

Joined: 2025

Judy and Wanda are the new resident ambassadors at Marriott House and Lodge.


They both feel privileged to be able to voice residents views to the team. They are keen to hear other residents ideas and positive experiences as well as any concerns.


As well as attending the monthly residents meeting Judy and Wanda will have regular meetings with Nikki, General Manager to keep her up to day with all residents views.



Judy and Wanda are keen to work together to ensure life at Marriott House and Lodge is enjoyed by all residents.