Melrose Nursing Home

7/11 Wykeham Road, Worthing BN11 4JG
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9.8 35 Reviews
  • Melrose Nursing Home, Worthing
Staff at Melrose Nursing Home believe care should be truly focused on the person receiving it. Understanding who you are beyond your age.

Staff work hard to ensure that when you live with them you feel fully supported and cared for and are able to live a life that is true to yourself.

Melrose has been awarded National Nursing Home of the Year and has won numerous awards for end of life care. They believe this is because Melrose is a real home: a loving, caring, family environment, where top quality day-to-day care is twinned with emotional, mental and spiritual development—holistic, person-centred care is at the heart of everything.

Staff are regularly trained and specialise in their particular philosophy, creating a home where everything is individualised. Care depends upon needs and wishes, and relatives and friends are welcome and consulted on care issues. Melrose encourages and stimulates enjoyment in later life and residents enjoy a wide range of activities and entertainment: from live music to historical talks, from gardening and flower arranging to exercise classes and even computer classes.

Residents are encouraged to experience new things and to carry on the things they loved before they moved to Melrose, whether this is just a favourite meal or intellectual interest, a hobby or lifestyle. This is a home that aims to enrich every aspect of life.

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Care Provided by Melrose Nursing Home

  • Primary Care Categories
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 26 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Bariatric Care/Obesity
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Elizabeth Seymour (Manager)
  • Admission Criteria
    • Residents aged 65 years and over
    • Ages 65+
  • Room Information
    • Single Rooms (24)
    • Couples/Companion Rooms (1)
    • Couples/Companion Rooms with ensuite Wet Room (1)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2024
    • Number of floors: 2

Funding & Fees Guide for Melrose Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,350 – £1,750
    • Self-Funded Nursing Care £1,350 – £1,750
    • RESPITE Self-Funded Residential Care £1,350 – £1,750
    • RESPITE Self-Funded Nursing Care £1,350 – £1,750

  • Fee depends on needs and room availability. Please do speak to the manager for more information.
  • (these prices are only a guideline, please contact Melrose Nursing Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visiting is at any time the resident wishes it to be.
    If visiting at mealtimes, the home is happy to provide a meal to make the occasion a more sociable one. Please just let the home know so that the kitchen can be informed.


  • Parking

  • Parking to the front of the house. Should the care park be full, there is off street parking in the neighbourhood


Melrose Nursing Home Reviews (35)

Total of 35, showing 21-35
9.8

Melrose Nursing Home has a Review Score of 9.8 (9.806) out of 10, based on 9 reviews in the last 2 years. Over all time Melrose Nursing Home has 35 reviews.

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  • 34
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Review from R P (Resident) published on 7 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The proprty in need of some improvement. Staff are some of the best I have met.

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Review from H W (Daughter of Resident) published on 27 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff who really care and go the extra mile.

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Review from Grace C (Daughter of Resident) published on 11 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in Melrose for 8 years now. I truly believe without the high level of care my mum would not be with us now. I have always found the home to be clean and the staff to be caring and friendly. On the whole a superb nursing home.

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Review from Kathy W (Daughter of Resident) published on 24 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is very old and disabled. She has been living at Melrose for over 4 years and has been extremely well cared for. The staff and owner are all very caring and treat her with respect and compassion.

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Review from Patricia T (Resident) published on 5 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I went into Melrose in early December 2016 with a crush fracture in my spine (Osteoporosis). I received excellent care attention and help to get me back on my feet again for which I am extremely grateful and would recommend it to anyone.

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Review from John L (Son of Resident) published on 5 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Melrose goes beyond its belief to provide quality care for my Mother, and they do so in the most friendly and professional manner.

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Review from E M (Daughter of Resident) published on 27 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Melrose has an atmosphere of warmth, charm, welcome and friendliness the moment you walk into it for it feels like an intimate family hotel rather than a place of mere clinical care. My mother has lived there comfortably and happily for nearly 6 years now and she has always felt as if she really is
in her own home. The standard of nursing and care is excellent and the staff are respectful, friendly, kind and very helpful to the residents and to their families and friends, who are always welcome. The home is clean, well maintained and attractively decorated and residents are encouraged to personalise their rooms with their own possessions. There are lovely common rooms where residents can mingle and dine together and where they can take part in a wide range of organised activities, eg floristry, singing, art. There is also a beautiful garden which residents really enjoy during the summer. The standard and variety of food is very good indeed. Altogether, Melrose is an outstanding home.

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Review from Roberta T (Niece of Resident) published on 27 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Help given at all times. Staff good, had help with hair wash and bath seat. Excellent food with good breakfast. Enjoyed my stay at Melrose Nursing Home. The admin staff posted all my letters. Staff call at 7 am and woken at 8 am. A great deal of trouble made to place me in the library (1st week). 2nd
week better in the En-suite room.

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Review from S G (Daughter of Resident) published on 16 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father spent the last month of his life at Melrose, calling it a Hotel for sick people, a very difficult decision for my daughter and myself as he desperately wanted to come to my house. The staff at Melrose helped us assure him it was the best thing due to all the medicines and nursing care he needed
due to Pancreatic cancer. He knew he was at the end of his life and was very scared. They were so kind to him and us as support was there 24 hours. He soon settled in and tea was available whenever and anything he wanted to eat...we were invited to spend all meals times with him, he just loved this. We picked him up for days out, on the days he was well enough, the nursing staff ensured we had everything we needed. When the end came close, they explained all the mediates that he would need. We would not have got through it all without them, Thank-you Melrose.

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Review from Chris C (Son of Resident) published on 16 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a small but very homely care home and the staff are very kind, caring and attentive to the residents. My mother, who is over a 100 years and needs both nursing and full-time care is quite content, and I am more than happy to leave her in their care.

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Review from L B (Friend of Resident) published on 24 November 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Melrose is a fantastic home that makes all its residents feel comfortable and special. The attention to detail for each individual's need is second to none and I cannot praise the staff and management highly enough. Finding unique ways to keep people engaged with things they enjoy doing is something
that sets Melrose apart from many other nursing homes.

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Review from E D (Power of Attorney of Resident) published on 1 November 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Many of my clients have, and do, reside at Melrose. The management and staff are friendly, attentive and professional. I would always recommend Melrose to anyone searching for a home in the local area.

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Review from Kevin P (Friend of Resident) published on 25 October 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

An amazing care facility, they make all the residents feel special. I can rest easy knowing that they are being cared for and make us feel very comfortable every time we visit

Reply from Louise Bruce, Managing Director at Melrose Nursing Home

Thank you so much for your wonderful review!


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Review from Paula S (Daughter of Resident) published on 23 October 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother received care of a phenomenally high standard. Nothing was too much trouble for the very caring and attentive staff and my mother was treated as an individual, with dignity and respect. Activities arranged for the residents were always very well thought through, and we were often invited
to join in, especially at Christmas when we were treated to wonderful carol singing. I cannot praise the staff and manager highly enough - they became like a second family.

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Review from Dominic C (Son of Resident) published on 25 July 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Melrose is a great care home, the staff are very kind, nothing is too much trouble. Our parents have all received care at Melrose at some point. The manager is the most amazing lady I think it comes from the top. The owner is also lovely, very visible and again a trained nurse so very supportive. The
care here is very good we have be very pleased with it always. We enjoy the entertainment days with our parents too... Thanks all the team.....

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Current Review Score: 9.8 (9.806)

Overview of Review Score

The Review Score of 9.8 (9.806) out of 10 for Melrose Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.906 for Melrose Nursing Home is calculated as follows: ( (96 Excellents x 5) + (10 Goods x 4) ) ÷ 106 Ratings = 4.906

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.9 Points relating to the number of positive Reviews for Melrose Nursing Home is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 26 registered maximum number of service users is 5.2, which has been reached with 9 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 Jul 2019

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (7)

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Meet the Team (1)

Liz

Liz Seymour

Job Title: Registered Manager

Joined: 1995

Liz joined Melrose Care over 30 years ago and under her leadership, Melrose has continuously achieved a Good CQC rating. In our last CQC inspection Liz achieved Outstanding, making Melrose the Only Outstanding Nursing home in Worthing.


Liz a a trained registered nurse and attends regular training updates. She has also achieved Platinum status under the Gold Standard Framework.