Pentlands

42 Mill Road, Worthing BN11 5DU
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9.7 24 Reviews
  • Pentlands, Worthing
Pentlands is a Nursing Home situated in West Worthing and is well positioned for local shops and access to the sea.

The home is one of Worthing’s longest established nursing homes and has been extended and refurbished to achieve its high standards and attractive appearance. All rooms have a private phone with direct number, overhead tracking, WiFi and large TV.

All beds are electric profile and air mattresses provided where required. There is a two way speaking call bell in every room. All care plans are computerised and ensure that all patient needs are met all of the time.

Pentlands provides nursing care to the highest standards with the most modern equipment and resources. The home meets the Gold Standards Framework requirements to care especially for cancer or long term illness patients.

Accommodation is offered in thirty-two en-suite bedrooms. In addition, there is a most appealing ‘solarium’ type lounge which faces directly on to the pretty rear garden. The comfortable home environment at Pentlands provides a relaxed and peaceful atmosphere for both the patient and families.

Visitors welcome at all times.

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Care Provided by Pentlands

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • For a maximum of 32 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Debbie Hathaway (Matron)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (32)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2022

Funding & Fees Guide for Pentlands

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Nursing Care £1,541 – £1,670
    • Self-Funded Nursing Dementia Care £1,541 – £1,670
    • RESPITE Self-Funded Nursing Care £1,541 – £1,670
    • RESPITE Self-Funded Nursing Dementia Care £1,541 – £1,670

  • FNC when awarded is deducted from the fees.
  • (these prices are only a guideline, please contact Pentlands to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome at all times
    Well behaved family pets may be brought to visit.


    Regular activities and entertainers, to which visitors always welcome to attend, no invitation required.


  • Parking

  • On-site parking


Pentlands Reviews (24)

Total of 24, showing 1-20
9.7

Pentlands has a Review Score of 9.7 (9.664) out of 10, based on 7 reviews in the last 2 years. Over all time Pentlands has 24 reviews.

Overall Experience

  • 22
  • 2
  • 0
  • 0
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Date Published

24
1
5
7
17

Review from L C (Daughter of Resident) published on 20 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you for making this last season of my mum's life so comfortable. I watched the staff care for her with tender gentleness as if she was your own relative. You made her feel safe and secure and even though she wasn't able to articulate that herself, just to see her smile at you said it all and in
so doing you were a huge support to me as well. From the nursing staff to carers, activity staff, chefs, cleaner and admin... you have all bee wonderful.

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Review from Theresa D (Daughter of Resident) published on 16 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My lovely dad was a resident in Pentlands for 2 and a half years, this was a very hard decision as anyone would know when having to make this on behalf of a loved one so it's very important to get it right, which we did. In this time Dad got the best care I believe with the carers picking up straight
away if something wasn't right, the nursing staff, matron, clinical lead would act on it with nothing being too much trouble. I used to try and go in every day often at different times. Whether it would be the cleaning staff, laundry, activity they all became so important in Dad's care as they all played a part in taking time to chat to Dad. I was able to take my dog in and go at any time day or night and to me they all became a huge support knowing I could leave Dad there and he had the best of care. As my dear dad declined it was even more noticeable that nothing was too much trouble even the kitchen staff trying anything to try and get Dad to eat, I can't thank them all enough.

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Review from G C (Wife of Resident) published on 21 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family, we wanted to share our sincere thanks to all the staff who work so hard to do the very best for everyone in their care and always with a smile on their face. We can honestly say that choosing a home for a loved one is a hard decision but we knew we had made the right decision when we chose
Pentlands and we know how much our loved one was aware he was being well cared for at all times. He enjoyed his food and the chefs would always be happy to cook alternative choices if he wanted something not on the menu. Plenty of varied activities you can join in or just watch if you would prefer. Nice garden to sit in on a sunny day. Family always made very welcome and the staff approachable at all times. Have no reservations in recommending Pentlands.

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Review from Jan W (Daughter of Resident) published on 19 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Pentlands was home to Papa for over three years and it really felt like his home. All the staff gave unwavering care, support, kindness and affection throughout Papa's time with them. Not only did the staff provide the practical care but also made time to get to know Papa, often chatting with him and
providing friendship; this included not only the care team but the housekeeping and kitchen team too. I would visit most days once or twice a day and only ever observed the highest level of care, attention and diligence. I got to know many of the team and their care and support were not limited to the residents but to their families too.
Pentlands provided lots of activities and entertainment for the residents to engage them and family and friends were always made extremely welcome to join in making the home inclusive. The home is relatively small with around 30 residents maximum and I believe that this is in part what makes Pentlands feel homely; that and all the wonderful staff in it.

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Review from Nicola M (Daughter of Resident) published on 30 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Pentlands were exceptional in helping care for our mother. Mum lived there for four years, including in her final months, and we could not have asked for more support and kindness to be shown to Mum. We will always be grateful to them. They welcomed Mum and all her family and the wonderful staff there
went out of their way to include us in all care and activities. When Mum was dying it was a great comfort to know that before we arrived each day, we knew that one of the nurses or carers would already be sitting with her, holding her hand and talking to her. It might be a carer or a nurse or the manager herself - they were all there for her. It meant the world to us. We would recommend Pentlands to anyone seeking support for their loved ones.

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Review from Pamela C (Daughter of Resident) published on 8 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Pentlands has been my mother's home for an unexpected seven years. Matron and all members of her staff treated my mother with the utmost care and kindness. Pentlands is warm and welcoming, the rooms are modern with TVs, armchairs and many opening out onto the garden. Meals are exceptional, we particularly
loved the cakes they bake in the afternoons - birthdays are always celebrated. Activities in the lounge are well organised with a regular variety of visiting entertainment. Cleanliness is a high priority throughout. My mother, who was unable to walk or move around by herself, had always loved bubble baths, so the staff went out of their way to help and assist her making sure she could still enjoy this small pleasure. I would definitely have no hesitation in recommending Pentlands to anyone and have already done so.

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Review from Michael W (Next of Kin) published on 12 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to thank the staff at Pentlands Nursing Home for their exemplary care of my stepmother over the last 9 months. She was admitted for end-of-life care, and received just that. Individually, the staff showed a great deal of caring as well as care throughout her stay. What her last few days
and hours showed up most clearly was the skill of the nursing staff in things like managing pain control - clearly nursing homes have learned a lot from the hospice movement, and I understand they work closely with local hospice staff; and also how well they work as a team - and in that I include everyone - activities organisers, carers, chefs, domestic workers, laundry staff, nurses, office staff. My partner and I were also recipients of their kindness. A model of good practice. Thank you.

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Review from Lucie K (Friend of Resident) published on 9 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Pentlands recently cared for my very close friend through her end-stage of cancer.
The kindness and dignity they consistently showed her were comforting and heartwarming. She was so relieved to be with highly professional and sensitive carers, who took her lead throughout.
It is a very homely environment
and any food preferences were catered for throughout the day.
Nothing was too much trouble for them.
There were lots on offer to occupy residents if they wanted and there was also someone to just sit and chat to.
Family and friends were always welcome anytime, which was very inviting. I couldn't have hoped for a better home from home.
Many of the staff have been there for a very long time and I think that speaks volumes.
I can't thank them enough and would highly recommend this home.

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Review from Kate S (Daughter of Resident) published on 30 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Pentlands have been excellent in providing all levels of care to my mum. The care home manager is an excellent leader and all the staff are helpful, caring and supportive. The food was excellent - mum would comment frequently on how good it was and it really helped her overall wellbeing to be given
proper home cooked food at all times. All staff were very welcoming to visitors and included us in activities. Also very helpful at advising how to take mum out and about locally. They found her the right chair that she was comfortable in. The nursing care was always good - they seemed to know what would be best for mum at all times and they were good at explaining what was happening and keeping in touch at all times. Spotlessly clean at all times. A great home

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Review from Pamela G (Daughter of Resident) published on 29 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad is very well looked after at Pentlands. He is very happy living here. He receives the best care possible and we, as family, are always made to feel very welcome. The home feels just like a home and not an institution. We thank all the staff that look after our dad and are confident that his best
wishes are always considered.

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Review from J A (Husband of Resident) published on 1 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife was a resident at Pentlands from May 2021 until January 2022. I cannot speak too highly of this nursing home and all of its staff from the management through to the care staff, the chef and the catering staff. All of the carers are kind and thoughtful and manage to maintain a sense of humour,
caring out such gentle and genuine care. The opening is excellent and I frequently commented that I would like to enjoy the meals that they provided.

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Review from Lorraine R (Sister of Resident) published on 3 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I recommended this home for my sick brother as my mother-in-law had lived there before she passed away. Pentlands are amazing. The food is wonderful and the rooms are lovely. My brother lived in Pentlands for 14 months but sadly passed away in April 2021. The staff are all lovely and are very helpful.
The manager is a lovely lady. Best home in Worthing. Highly recommend.

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Review from Ronald J (Husband of Resident) published on 13 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Great place. Very caring, good food and very clean. My wife has been there since January and is very well looked after. Visiting is no problem at all. Staff are very caring, nothing is a problem. Very well recommended.

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Review from J R (Wife of Resident) published on 13 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband received end of life care at Pentlands. During the ten weeks he was there, not only was he compassionately cared for, but we, his family, were always welcomed and supported. The home was always clean, no unpleasant smells and the staff cheerful and competent. The catering staff went the extra
mile to accommodate his dietary needs. A sad experience was made easier by the kindness and cheerfulness of all concerned.

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Review from Christine R (Daughter of Resident) published on 2 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was admitted to Pentlands in June 2109 as she and the family were no longer able to care for her at home. Her debilitating illness meant she was needing full time nursing care as she had become very frail and emaciated and unable to maintain her independence.
Pentlands' staff are amazing. Mum
is now dying and the end of life care is, as you would hope for, aiming to achieve a peaceful and painfree time for her. Because of her underlying conditions, we can only express gratitude and heartfelt thanks to all her carers. She clearly has received excellent personal care and her skin integrity, despite the disease process, is very good.
The home is run in a very open and caring way and it does not matter what time you visit, the staff are welcoming and make time for you. We are a very large family and this must be quite daunting at times for the staff but never have we been made to feel in the way. Thank you to everyone from the family.

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Review from Jean N (Resident) published on 30 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My first time in a nursing home I found the staff friendly and helpful. Would recommend Pentlands to anyone who required excellent nursing. Staff would always go that extra to ensure you are well cared for. Management, matron, senior carers, carers, domestics and laundry staff work very hard and behind
the kitchen doors staff ensure food is excellent. Well done and thank you all for a wonderful stay. It is more like a friendly hotel

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Review from Karimah B (Daughter of Resident) published on 19 December 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father recently moved to Pentlands from a residential home in the South Coast group and I cannot speak highly enough of the care he has received at both.
The staff at Pentlands have made every effort to make his last days as comfortable as possible and he is treated with respect, dignity and as
an individual.
Thank you so very much.

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Review from H R (Daughter of Resident) published on 2 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care given to our mother in the 6 weeks she was in the home was superb. Pentlands staff were very kind and extremely supportive of the whole family through this very difficult and emotional time. Thank you!

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Review from Helen V (Friend of Resident) published on 8 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend was cared for very lovingly. Nothing was too much trouble - also I was made to feel welcome when I visited her. It seemed to be a homely home.

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Review from Pat M (Mother of Resident) published on 24 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was devastated when I realised that due to my own health deteriorating I could no longer care for my son at home but I have found that Pentlands is like a "home from home". The rooms are beautifully decorated and furnished and kept at the right temperature. The food is plentiful and varied- all home
cooked including the delicious cakes with afternoon tea.
The carers are efficient and cheerful and the nurses and management staff are dedicated and "on the ball". Medical problems are dealt with quickly as are other issues that may arise. All in all. There is a relaxed and happy atmosphere in the home.

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Current Review Score: 9.7 (9.664)

Overview of Review Score

The Review Score of 9.7 (9.664) out of 10 for Pentlands is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.964 for Pentlands is calculated as follows: ( (81 Excellents x 5) + (3 Goods x 4) ) ÷ 84 Ratings = 4.964

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.7 Points relating to the number of positive Reviews for Pentlands is based on 7 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 32 registered maximum number of service users is 6.4, which has been reached with 7 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 18 Apr 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Meet the Team (3)

Debbie

Debbie Hathaway

Job Title: Matron

Joined: 1998

Mrs Debbie Hathaway qualified as a Nurse in 1983, she joined South Coast Nursing Homes group in 1998 where she has spent 4 years as Deputy Matron, 16 years as Matron and continues to run Pentlands to an exceptionally high standard. Debbie always puts the residents at the heart of what she does, this ensures Pentlands is a happy home to live and work.
Debbie always involves herself in training courses to keep up to date. Debbie has also trained to be a mentor so she can assist the Student Nurses when they come to Pentlands on work placements.
Debbie has completed the St Barnabas Six Steps course focusing on the many different aspects of palliative care.


Laura

Laura Lomax

Job Title: Senior Care Assistant

Joined: 1996

Laura started working for South Coast Nursing Homes back in 1996.
Laura enjoys helping people and will always put our residents first, ensuring they are happy and cared for in a way which respects their wishes, dignity and privacy.
Laura provides our raffle prizes when we have events at Pentlands, which always goes down well!


Laura has current qualifications which include:


NVQ 3 Health and Social Care


Level 3 End Of Life Care


Level 2 Prevention and Control Of Infection


Level 2 Safe Use Of Medicines


Foundation level Sage and Thyme Listening and Responding To People Who Are Worried Or Distressed


Namaste care providing meaningful activities to people in all stages of dementia


St Barnabas End Of Life Care course for HCA


Level 2 Principles of Dementia Care


Level 2 The Care and Management of Diabetes


Patricia

Patricia Giles

Job Title: Welfare Manager

Joined: 2007

Having started at South Coast Nursing Homes in 2007 as a Care Assistant, I have progressed from Senior Care Assistant to my current role of Welfare Manager.


Working closely with Debbie Hathaway, our lovely Matron, I (in conjunction with other members of staff) ensure our residents are looked after exceptionally well, they have what they need to make their stay with us a happy one and work hard behind the scenes to provide activities that ensure our resident's well-being.


I take further courses in my own time in order to keep up to date with current standards and techniques.


My current qualifications include:


NVQ 3 Health and Social Care


Level 3 End Of Life Care


Level 2 Prevention and Control Of Infection


Level 2 Safe Use Of Medicines


Foundation-level Sage and Thyme Listening and Responding To People Who Are Worried Or Distressed


Namaste care provides meaningful activities to people in all stages of dementia


St Barnabas End Of Life Care course for HCA


Level 2 Principles of Dementia Care


Level 2 The Care and Management of Diabetes


Falls prevention course


Frequently Asked Questions about Pentlands

What types of Care is Pentlands registered for?

Older Person Care, Dementia, Respite Care & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Pentlands provide?

Palliative Care, Convalescent Care, Physiotherapy, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Pentlands have?

There are 32 Single Rooms.

What are the Facilities & Services at Pentlands?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Pentlands to the centre of Worthing?

1.0 mile(s) as the crow flies, distance by road may be significantly further.