Pendean House Care Home

Off Oaklands Lane, West Lavington, Midhurst GU29 0ES
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9.5 78 Reviews
  • Pendean House Care Home, Midhurst
Originally a country home, Pendean House has been transformed and modernised to provide care for people who require nursing and residential care. Care is also offered to those requiring Parkinson's care and palliative care. Short and long-term stays are welcome.

Pendean House is set within its own large grounds, offering tranquil landscaped gardens complete with a sensory garden and patio areas, and pathways designed for wheelchair access.

Elegant interiors feature oak panelling and decorated fireplaces in comfortable and spacious rooms, while all bedrooms come with en suite facilities and a 24-hour call system for peace of mind. A lift ensures easy access to all floors of the home. Residents have access to an onsite library, an optician, a nutritionist, reminiscence sessions and relaxation therapy.

As an enhanced service to residents, weekly GP visits are conducted at Pendean House Care Home, enabling residents to receive regular, personalised medical reviews as part of the approach to person-centred care.

Residents can enjoy fresh meals daily whilst enjoying views of the well-kept garden.

The home spends time ensuring that the calendar of events at the home is engaging and entertaining. Events such as cocktail parties, theatre trips and music shows can be enjoyed in Pendean House.

Follow the home on Facebook to find out more about the great things that go on day to day - search 'Bupa UK Pendean House Care Home'.

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Care Provided by Pendean House Care Home

  • Primary Care Categories
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 40 Service Users
  • Privately Owned
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Victoria Strange (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (40)
    • Single Rooms with ensuite Wet Room (16)
  • Care Home Design/Build
    • Purpose Built: No

Funding & Fees Guide for Pendean House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Television point in own room
  • Parking

  • Onsite parking available


Pendean House Care Home Reviews (78)

Total of 78, showing 1-20
9.5

Pendean House Care Home has a Review Score of 9.5 (9.541) out of 10, based on 27 reviews in the last 2 years. Over all time Pendean House Care Home has 78 reviews.

Overall Experience

  • 61
  • 16
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Date Published

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Review from Gill B (Daughter of Resident) published on 7 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad moved to Pendean in September 2024 and the team have been so welcoming and helped not just Dad settling in but the wrap around care and explanation supporting us, his family, is greatly appreciated too.
The activities provided for residents are great and varied and the recent Valentine's lunch
was a great success with Mum able to join Dad for lunch too.

Reply from Fran Donno, Customer Service Adviser at Pendean House Care Home

Thank you for your lovely words. We are so pleased to hear that you have felt supported and welcomed by the staff at Pendean House Care Home. It is wonderful to hear that you are impressed with the activities provided. Hopefully you will go away from this feeling like your loved one received the best possible care.


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Review from Brian W (Son of Resident) published on 4 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

For the short time he was a resident, my father received first-class care. Two particular members of staff were so helpful and kind to us with all of the staff making him feel comfortable and welcome. The family would like to thank the night nurse and carers who looked after him at the end.

Reply from Maria Ricketts, Customer Care Adviser at Pendean House Care Home

Thank you for your kind words. We are very happy to hear you could feel at ease with your Father in our care. Hopefully you will go away from this feeling like your loved one received the best possible care.


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Review from Mellissa G (Daughter of Resident) published on 28 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Beautiful home with the most incredible staff.
My dear Mum was only at Pendean for a short time before she lost her fight.
The care, love and attention she received was outstanding.
Working in care myself, I found it hard to let her go into the hands of others, but they were all incredible.

Reply from Lisa Henderson, Customer Care Advisor at Pendean House Care Home

Thank you for your lovely review. We are saddened to hear about the loss of your mum. It is always nice to hear from family members feeling like their loved one were cared for and were looked after. It is great to hear that in the short time your mum stayed in the home she received the best care and attention. Thank you for choosing Pendean House. We will certainly pass your comments on to the manager.


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Review from Wendy Georgina T (Wife of Resident) published on 24 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am the wife of an irascible, retired clergyman, whom I was afraid to leave for an operation that had become vital for me. After becoming financially secure (praise be for a charity) and having met the 'guy near the door', leaving my husband for a short while left me happy that he would be cared for
as if he were family.

Reply from Lisa Henderson, Customer Care Advisor at Pendean House Care Home

Thank you for your kind words. It is great that you felt so happy to leave your husband with us for a short stay knowing we would care for him as family. Thank you for choosing Pendean House care home for your stay.


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Review from G B (Resident) published on 22 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment I arrived at Pendean, I felt the warmth of a welcome from all the staff. That feeling continues to this day, same 40 days later.
Pendean is an amazing place. All my family and friends are so surprised at the attention they get when visiting.
It must be one of the very best care homes
in the country, and I feel privileged to be here.

Reply from David Mclean, Customer Service Adviser at Pendean House Care Home

Thank you for taking the time to leave your lovely review. We are very happy to hear you can feel at ease in our care. We will certainly pass your comments on to the manager. Please let us know if there is anything we can do to make your stay as comfortable as possible.


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Review from Karen C (Daughter of Resident) published on 22 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

All the staff at Pendean are wonderful: carers, reception, nursing, admin and management have all shown my mum exceptional care, kindness and attentiveness. I particularly appreciate the consistent efforts made to entertain and encourage residents to socialise.

Reply from David Mclean, Customer Service Adviser at Pendean House Care Home

Thank you for your kind words. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your loved one with the best possible care and we look forward to seeing you again soon.


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Review from H M (Daughter of Resident) published on 20 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When arriving at Pendean House, immediately felt a warm and welcoming presence by staff for my mother's trail visit. The staff were friendly, reassuring, and catered to her every need. She enjoyed the activities and spoke highly of the food.
Thank you, it was reassuring for us to know she was in a
safe and caring place.

Reply from Maria Ricketts, Customer Care Adviser at Pendean House Care Home

Thank you for your kind words. It is always nice to hear words like "Warm" and "Welcoming" being used to describe our care. Please let us know if there is anything we can do to make your Mother's stay as comfortable as possible.


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Review from Colleen H (Regular Volunteer) published on 18 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am the Charity and Community Coordinator at Seaford College and we regularly visit Pendean Nursing Home with the students to volunteer.
We are always made incredibly welcome - everybody is very friendly, and the staff cannot do enough for us.
Vicky is always very helpful when arranging visits and
the children never want to leave when it's time to go back to school!

Reply from Fran Donno, Customer Service Adviser at Pendean House Care Home

Thank you for your kind words. We are so glad to hear that you are always made to feel welcome and that you have had such a positive experience during your visits to Pendean House Care Home. It is always so wonderful to hear words like "Friendly" and "Helpful" being used to describe our staff. We are looking forward to see you again.


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Review from Sarah-Jane T (Daughter of Resident) published on 4 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to express my immense gratitude to all the staff that welcomed and cared for my dearest mother during her last weeks at Pendean House. The experienced nurses and cares ensured she was kept comfortable and pain-free - being treated constantly with dignity, patience, and compassion. The housekeepers
carried out their duties in her room with gentle and timely consideration. Personally, all staff made me feel part of my mother's care and the reception and kitchen staff made me feel so welcome and cared for too from the outset. Finally, I'll be eternally grateful for the care given by the 3-night staff who were with her at the peaceful end of her life.

Reply from Rosie Smith, Customer Advisor at Pendean House Care Home

Thank you for taking the time to leave the staff at Pendean House Care Home with such a lovely review. Firstly we would like to express our condolences for the passing of your dear Mother, we hope that you and your family are keeping as well as possible. It is a great comfort to us to hear that your mother was so well cared for during her final weeks right through to her peaceful end of life at the home surrounded by caring and compassionate staff. Thank you so much for sharing this with us and we wish you and your family all the best.


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Review from Melanie D (Daughter-in-law of Resident) published on 26 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the care being provided by lovely caring staff. Nothing too much trouble. Delightful gardens, a very happy and friendly home. Staff very familiar with their patients and their needs.

Reply from Fran Donno, Customer Service Adviser at Pendean House Care Home

Thank you for your positive feedback. It is lovely to know that you are impressed with the high standards of care provided, facilities and the overall environment at Pendean House Care Home. Our resident's health and well-being is an absolute priority, so it is wonderful to hear that your loved one has been able to experience this. Hopefully you will go away from this feeling like your loved one received the best possible care.


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Review from R P (Respite Resident) published on 19 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Pendean is an excellent house and I am more than pleased to have found it. I can give it good or excellent in the ratings below. In particular I appreciated the friendliness of the staff and their willingness to help. I was given a choice of rooms and got the one that most suited my needs. I came in
for a fortnight to recuperate after surgery and I very much recommend everyone in the same position to do the same. Whether it is for a long or a short stay, Pendean goes to the top of the list and deserves serious consideration.

Reply from Fran Donno, Customer Service Adviser at Pendean House Care Home

We appreciate you taking the time to leave us your comments. It is wonderful to hear that you had a comfortable and beneficial experience at Pendean House Care Home. We are very happy to hear that you felt at ease in our care and we hope Pendean House Care Home did everything possible to make the transition as easy as possible. Thank you for choosing Pendean House for your stay.


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Review from J W (Resident) assisted by family/friend published on 18 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Watched a harpist with my friends, and thoroughly enjoyed the entertainment.
Always look forward to the entertainment - good variety.

Reply from Fran Donno, Customer Service Adviser at Pendean House Care Home

Thank you for your kind words. It is so lovely to hear that you enjoy the entertainment at Pendean House Care Home and that you are impressed with the variety of activities available. If there is anything we can do to make your stay as comfortable as possible, please do let us know.


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Review from Alastair B (Friend of Resident) published on 4 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My friend went into Pendean House in August 2020 with Progressive Supranuclear Palsy (PSP). From day one all was great, he never complained about staff, food, laundry or accommodation. He was respected by all the staff at Pendean. Sadly, he passed away on 04/05/2024 after a long hard battle with PSP
but was well-supported at all times by all the staff at Pendean. Thank you to all the staff.

Reply from David Mclean, Customer Service Adviser at Pendean House Care Home

Thank you for taking the time to leave your lovely review. We are sorry for your loss and hope Pendean House were able to help you and your family through such a difficult time. We are very happy to hear you felt at ease with your friend in our care. Hopefully you will go away from this feeling like your loved one received the best possible care.


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Review from Ann K (Niece of Resident) published on 12 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We arrived intending to take my aunt to the pub for lunch but she preferred to stay in her room and ordered sandwiches for us, plus some wine! All done with good humour and consideration. The staff who attended to my aunt were all friendly and appeared to be pleased to help. The room was clean and tidy
and the garden outside her room was very pleasant and colourful.

Reply from Rosie Smith, Customer Advisor at Pendean House Care Home

Hello and thank you for taking the time to leave such a lovely review for the staff at Pendean House Care Home. We are thrilled that your Aunt is enjoying her time at the home, so much so that she prefers to take lunch there! We hope that the family enjoyed their lunch and wine at the home and are so happy that the staff and home were to your liking. We hope that your Aunt continues to enjoy her time within the home!


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Review from Cherie C (Daughter of Resident) published on 9 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been living a happy contented life, knitting, gardening and seeing he friends, but as she got older she became fearful of things she didn't understand, especially modern technology, and it was clear she needed help.
Although the move to Pendean was a huge step she accepted that this would
be her life now and from the moment she met your receptionist she fell in love with his happy enthusiasm for life and began to feel safe again. She joined in with the games and quizzes, enjoyed the entertainment and liked to sit knitting in the garden room.
Unfortunately, Mum fell and broke her hip which meant she had to be hospitalised and she sadly died the day after the operation from complications. The only regret is that she didn't make it back to Pendean for her final days among the staff she felt were her friends.
I thank every one of the staff there for giving my mum a final burst of happiness.

Reply from Grace Langfield, Customer Service Adviser at Pendean House Care Home

Thank you for your kind words. We are really sorry to hear of your loss, but it's reassuring to hear that whilst your mum was in our care, she made friends and was able to enjoy our home and activities that gave her a new lease of life. We hope you can find comfort in knowing your mum received the best possible care and we will certainly pass your comments on to the manager.


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Review from Cath H (Daughter of Resident) published on 21 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Pendean House is in a lovely setting on the edge of a local town, with a wonderful garden. The staff there are very friendly and caring, and we felt our mum was well looked after. The receptionist was particularly helpful and supportive and was instrumental in us making the decision to move our mum
into the home.

Reply from David Mclean, Customer Service Adviser at Pendean House Care Home

Thank you for your lovely review. It is always nice to hear words like "very friendly" and "caring" being used to describe our care and we are very happy to hear you can feel at ease with your Mum in our care. Hopefully you will go away from this feeling like your Mum received the best possible care.


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Review from J W (Husband of Resident) published on 10 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband spent the last 2 weeks of his life at Pandean. From the greeting upon arrival, the friendliness, professionalism and empathy of all staff was superb. I cannot fault anything. The beautiful overgrowth garden gave us all great solace.

Reply from Grace Langfield, Customer Service Adviser at Pendean House Care Home

We appreciate you taking the time to leave us your comments. We are really pleased to hear the staff at Pendean did everything possible to help you and your family through such a difficult time, and we are sorry to hear of your loss. Hopefully, in time you will be able to look back on this experience knowing your husband received the best possible care.


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Review from Patricia G (Respite Resident) published on 29 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I found this a happy place.

Reply from David Mclean, Customer Service Adviser at Pendean House Care Home

Thank you for your kind words. Hopefully you will go away from this feeling like you received the best possible care. Thank you for choosing Pendean House for your stay.


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Review from A D (Resident) published on 29 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very happy with it.
We had a particularly good activities coordinator, the catering was very good. Perhaps I would say that the desserts were a bit too sweet but this is a completely subjective point of view.
It was nice we were offered a choice of what we ate.

Reply from David Mclean, Customer Service Adviser at Pendean House Care Home

Thank you for your kind words. It is always nice to hear from residents feeling like they are cared for and looked after. Please let us know if there is anything we can do to make your stay as comfortable as possible.


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Review from Sheila R (Respite Resident) published on 3 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I came to stay at Pendean House after a period of 10 days in the hospital. It was a refreshing change. My stay at Pendean House coincided with my 90th birthday and I was treated to a tea party to which my two sons and six grandchildren were made welcome in the lounge and we enjoyed birthday cake together
with the staff looking after us. That leaves me with happy memories.

Reply from Fran Donno, Customer Service Adviser at Pendean House Care Home

Thank you for your kind words. We are very happy to hear you felt at ease in our care and we are pleased that your stay was a refreshing change. We are glad to hear you have happy memories from your 90th birthday. Hopefully, you will go away from this feeling like you received the best possible care.


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Current Review Score: 9.5 (9.541)

Overview of Review Score

The Review Score of 9.5 (9.541) out of 10 for Pendean House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 27 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.541 for Pendean House Care Home is calculated as follows: ( (189 Excellents x 5) + (99 Goods x 4) + (15 Satisfactorys x 3) + (4 Poors x 2) ) ÷ 307 Ratings = 4.541

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Pendean House Care Home is based on 26 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 26 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 25 Dec 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

3 Bed Vacancies

posted 17 Feb 2025

We have a beautiful room available with views over the garden, the room is very light and spacious with plenty of room for an integrated sitting room. The home benefits from a large en-suite wet room and there is additional space for a small walk in wardrobe


Awards / Recognitions (0)

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Meet the Team (3)

Vicky

Vicky Strange

Job Title: Home Manager

Joined: 2023

I am the Home Manager at Pendean House Care Home, I came into my role in 2023. I oversee the management and the running of the home to a high standard.


I have worked in the care sector since 1998, starting as a Qualified Nursery Nurse. I had the opportunity to set up facilities for Learning Disabilities and Mental Health provisions from scratch. It has always been my priority to provide a warm, caring and person-centred environment to every resident and member of staff.


The part of my role that I enjoy the most is making a difference to everyone in their own way. A simple smile or hug, warm cup of tea or chat with a listening ear can make the biggest difference to someone's day.


I am a single parent of two young children (7 and 9). I relocated from Essex to Littlehampton in May 2023 to be nearer to my parents. The move has been a life changer for me and my children. We love swimming, walks, BBQ's and spending time with friends and family.


Barbara

Barbara Clewley

Job Title: Financial Administrator

Joined: 2024

I am the Financial Administrator at Pendean House.


I gained my AAT qualification back in 1997 whilst working for WSCC but as soon as I passed, I changed careers and became an IT Engineer. I was working for a media company based in London before taking up employment with Farnborough College of Technology and then Guildford College. Having had enough of the daily commute I looked for something more local and took a position supporting a global company that dealt with student accommodation. The IT department was then outsourced, and my employment was moved to the new contractors. The outsourcing contract was terminated in September 2023, so I then started to look for local employment hence I now find myself working for the lovely Pendean House.


I love coming into the home and seeing a variety of people from residents to my colleagues -everyone has a different experience to tell you about.


I live literally 5 minutes down the road. I make my own jewellery -nothing fancy mainly costume and purely for myself as my taste may not be for everyone.


Amanda

Amanda Terry

Job Title: Senior Care Assistant

Joined: 2010

I am a Senior Care Assistant at Pendean House as well as an Engagement Champion and Fire Trainer.


When my dad died from cancer his care wasn't the best. I started working with a home care agency and later came to Pendean in the hope I could make a difference in people's lives.


What I love most about working at a care home is that every day is different and I have the privilege of assisting our elderly residents in their day-to-day life at Pendean House.


Outside of work, I am mum to 5 amazing children and I am slightly animal crazy! My dream is to swim with pigs in the Bahamas!


Frequently Asked Questions about Pendean House Care Home

What types of Care is Pendean House Care Home registered for?

Older Person Care, Respite Care & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Pendean House Care Home provide?

Palliative Care, Convalescent Care & Own GP if required are other types of care provided.

How many Rooms does Pendean House Care Home have?

There are 40 Single Rooms.

What are the Facilities & Services at Pendean House Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Lift, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Pendean House Care Home to the centre of Midhurst?

0.9 mile(s) as the crow flies, distance by road may be significantly further.