Pendean House Care Home

Off Oaklands Lane, West Lavington, Midhurst GU29 0ES
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9.5 78 Reviews
  • Pendean House Care Home, Midhurst
Originally a country home, Pendean House has been transformed and modernised to provide care for people who require nursing and residential care. Care is also offered to those requiring Parkinson's care and palliative care. Short and long-term stays are welcome.

Pendean House is set within its own large grounds, offering tranquil landscaped gardens complete with a sensory garden and patio areas, and pathways designed for wheelchair access.

Elegant interiors feature oak panelling and decorated fireplaces in comfortable and spacious rooms, while all bedrooms come with en suite facilities and a 24-hour call system for peace of mind. A lift ensures easy access to all floors of the home. Residents have access to an onsite library, an optician, a nutritionist, reminiscence sessions and relaxation therapy.

As an enhanced service to residents, weekly GP visits are conducted at Pendean House Care Home, enabling residents to receive regular, personalised medical reviews as part of the approach to person-centred care.

Residents can enjoy fresh meals daily whilst enjoying views of the well-kept garden.

The home spends time ensuring that the calendar of events at the home is engaging and entertaining. Events such as cocktail parties, theatre trips and music shows can be enjoyed in Pendean House.

Follow the home on Facebook to find out more about the great things that go on day to day - search 'Bupa UK Pendean House Care Home'.

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Care Provided by Pendean House Care Home

  • Primary Care Categories
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 40 Service Users
  • Privately Owned
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Victoria Strange (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (40)
    • Single Rooms with ensuite Wet Room (16)
  • Care Home Design/Build
    • Purpose Built: No

Funding & Fees Guide for Pendean House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Television point in own room
  • Parking

  • Onsite parking available


Pendean House Care Home Reviews (78)

Total of 78, showing 21-40
9.5

Pendean House Care Home has a Review Score of 9.5 (9.541) out of 10, based on 27 reviews in the last 2 years. Over all time Pendean House Care Home has 78 reviews.

Overall Experience

  • 61
  • 16
  • 0
  • 1
  • 0

Date Published

78
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27
51

Review from T R (Daughter of Resident) published on 15 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I just want to say a big thank you to the staff who looked after my mum when she was so ill. The love and care shown to her I know helped her to a speedy recovery. Thank you to everyone.

Reply from Fran Donno, Customer Service Adviser at Pendean House Care Home

Thank you for your lovely review. We are glad to help you and your family through such a difficult time and it is always nice to hear from family members feeling like their loved one was cared for and looked after. We hope Pendean House Care Home did everything possible to make the transition as easy as possible. Hopefully you will go away from this feeling like your loved one received the best possible care.


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Review from Bob B (Son of Resident) published on 29 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Read the small print on your contract, written on behalf of my 90-year-old Mother.
My Father died in Pendean at 02:00am on the 29th January, the funeral director had collected him that same morning and I emptied the room of all his belongings at lunchtime. On the 3rd of February, the full charge for
February (over £6000) was taken from my mother's account by direct debit. Two weeks later this money had still not been refunded and is the subject of a formal complaint. In the contract, BUPA stipulates that they will charge three days 'full nursing care' not just for the room following the death of a patient. However, we felt confident that we would receive a full refund for February as January has 31 days and our January payment had been paid in advance. But no this was not the case and the final refund is in dispute. This is not a home that I would recommend for end-of-life care, we only wish we could have moved Dad to a hospice earlier.

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Review from Susan S (Daughter of Resident) published on 8 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been a resident at Pendean House for 9 months.
I cannot speak highly enough about the care he has received.
The staff are always welcoming and friendly. My father is always immaculately dressed and his room is clean and comfortable.
Every effort was made to help him to settle and he
is now very happy.
He enjoys the activities and reports that the food is excellent.
My father really couldn't be cared for in a better place.

Reply from David Mclean, Customer Service Adviser at Pendean House Care Home

Thank you for your lovely review. We hope Pendean House Care Home did everything possible to make the transition as easy as possible. It is always nice to hear words like “welcoming” and “friendly” being used to describe our care. We hope to continue providing your loved one with the best possible care.


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Review from J B (Wife of Resident) published on 15 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband does not choose to take advantage of activities. I do understand they are available and more planned. I chose Pendean because it was clean and fresh, attractive rooms and dining.
I ticked satisfactory for food as it appears to fluctuate.
The staff are kind and friendly. Some exceptional
in their care and understanding.
The manager and the receptionist work very hard to make Pendean a friendly, kind place to live for those who need support.

Reply from David Mclean, Customer Service Adviser at Pendean House Care Home

Thank you for taking the time to leave your kind review. It is always nice to hear words like “kind” and “friendly” being used to describe our care. We will discuss your feedback with the home’s manager to help them continually improve their service. Please let us know if there is anything we can do to make your husband's stay as comfortable as possible.


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Review from R S (Resident) published on 11 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This is a lovely home to be in, set in beautiful grounds.
Staff are hard-working, pleasant and friendly and bearing in mind that we all have different needs and wants, try to respond to us as individuals.
However, they are often under pressure and cannot always respond to calls quickly. Probably
not enough of them, especially at the busiest times of the day. This is particularly difficult for those confined to bed and needing the most help.

Reply from Eden Tomlinson, Customer Service Adviser at Pendean House Care Home

Thank you for your feedback. Our resident’s health and well-being is an absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service.


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Review from L S (Wife of Resident) published on 11 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

There has been a marked improvement since a new manager arrived. Things get done when requested and staff all appear to be happier and more positive. We hope things continue to improve, but we are aware this can only be achieved by employing and retaining good staff. The manager and receptionist are
very motivated and are doing a great job over and above their roles.

Reply from Eden Tomlinson, Customer Service Adviser at Pendean House Care Home

Thank you for taking the time to leave your review. We are glad to hear there has been an improvement since the new manager arrived. Please let us know if there is anything we can do to make your stay as comfortable as possible.


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Review from Angela P (Daughter of Resident) published on 11 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am extremely happy with the care given to my mother (aged 102 years).
The running of Pendean is of a very high standard.

Reply from Eden Tomlinson, Customer Service Adviser at Pendean House Care Home

Thank you for your lovely review. We are happy to hear you can feel at ease with your mother in our care. Please let us know if there is anything we can do to make her stay as comfortable as possible.


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Review from Philippe V (Son of Resident) published on 24 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Beautiful country house with lovely gardens. The food is excellent. The manager is kind and professional and many of the staff go out of their way to be helpful and accommodating. I can't think of a nicer place.

Reply from Fran Donno, Customer Service Adviser at Pendean House Care Home

Thank you for your lovely review. We are so pleased to hear that you find the staff at Pendean House so helpful and accommodating. Please let us know if there is anything we can do to make your loved ones stay as comfortable as possible.


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Review from J T (Resident) published on 22 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased that we have chosen Pendean House for me and my husband. The staff there are smashing and always happy to help. The food lovely, very good, we even had friends for lunch. We would definitely recommend Pendean House!

Reply from David Mclean, Customer Service Adviser at Pendean House Care Home

Thank you for your kind words. It is always nice to hear from residents feeling like they are cared for and looked after. Please let us know if there is anything we can do to make your stay as comfortable as possible. Thank you for choosing Pendean House for your stay.


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Review from M W (Son of Resident) published on 4 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Pendean House Care Home has a caring staff who treat guests with respect, dignity and kindness creating a warm and welcoming environment. They are aware of personal needs and establish meaningful and rewarding relationships with guests. Residents are made to feel safe and secure. The well-equipped rooms
are pleasant places to be. Pendean doesn't feel like an institution but more like a home. All in all, there are many factors combined to make Pendean a very special place.

Reply from Rebecca Kellegher, Customer Service Adviser at Pendean House Care Home

Thank you for your kind words. We are very happy to hear you can feel at ease with your loved one in our care. It is always nice to hear that family members feel like their loved ones are cared for and looked after. Thank you for choosing Pendean House Care Home.


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Review from J M (Friend of Resident) published on 30 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with all the staff. They look after my friend beautifully. I always find all the staff to be very polite and happy and help you if you need anything. My friend is well looked after at Pendean House Care Home and I would recommend the care home to others.

Reply from David Mclean, Customer Service Adviser at Pendean House Care Home

Thank you for taking the time to leave your review. We are very happy to hear you can feel at ease with your friend in our care. We hope to continue providing your loved one with the best possible care and we are looking forward to seeing you again.


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Review from P F (Resident) published on 12 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I found the room extremely comfortable most of the staff friendly, but not overly familiar. the grounds were well kept and impressive and the food was of good standard.
It's proximity to the main road made it easy for visitors to find.

Reply from Rebecca Kellegher, Customer Service Adviser at Pendean House Care Home

Thank you for choosing Pendean House care home for your stay. We appreciate you taking the time to leave us your comments.


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Review from F M (Friend of Resident) published on 17 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A much-awaited visit to see friends we had not been able to see for such a long time. A truly warm and friendly welcome. The staff in general were kind and caring and had such a very good sense of humour, as well as their evident passionate vocations in caring for their residents. Truly impressed and
overwhelmed by the care and compassion shown not just to our beloved friends, but to us as well. So happy in the knowledge that our elderly loved ones are in such a safe, friendly and loving home. Cannot thank you all or recommend Pendean highly enough.

Reply from Amanda Barnes, Customer Service Adviser at Pendean House Care Home

Thank you for your lovely review. It is lovely to hear that you enjoyed your visit to our home to see your friends and that you felt welcomed on arrival. It is nice to hear words such as ''kind'' and ''caring'' to describe our staff. Thank you for your recommendation.


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Review from S S (Daughter of Resident) published on 7 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Couldn't have wished for a nicer home for my mother. The manager is an asset to Pendean. Would have loved to have kept my mum in here.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Pendean House Care Home

Thank you for your review. We really appreciate you taking the time to leave us your comments.


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Review from Phil P (Grandson of Resident) published on 28 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Following the short-notice closure of her former Care Home, my Grandmother was warmly welcomed by the Pendean House Care Home Team. They understood how unsettling the process can be and I have witnessed the extraordinarily high level of professionalism, care and devotion they have given.


The Management

and Administrative Team, Nurses, Carers and Housekeeping Staff have all been tremendous. It has been a joy to build a rapport with everyone looking after my Grandmother and nothing has been too much trouble.


Due to family members being unable to visit for a protracted period of time, I have been made to feel at ease when asking both clinical and care questions on behalf of my family; nothing has been too much trouble and when my Grandmother has found things challenging, the staff have ensured her needs met, she is supported and feels settled.


I am sincerely grateful to everyone at Pendean for all the help and support they have provided to my Grandmother and the whole family.


Reply from Alison Horridge, Customer Advisor on behalf of the team at Pendean House Care Home

Thank you for taking the time to write us this lovely review. We are so glad to have been able to help support your Grandmother and the family through such an unsettling time. We are so happy that you are all now feeling like part of our Pendean House family. Thank you again for your kind words.


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Review from L C (Daughter of Resident) published on 28 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Both my father and I have found the caring support given by all the staff excellent. No complaints at all, they give more than expected. Thank you so much. The food is varied and well presented and tasty.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Pendean House Care Home

Thank you for taking the time to leave us your review. We are glad to hear that our staff "give more" than you expected and that your Father is enjoying the food. Thank you for choosing us to care for him.


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Review from M P (Son-in-law of Resident) published on 24 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone was extremely helpful and responsive in accommodating my Mother-in-Law at quick and short notice. They showed compassion and wonderful care to our needs.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Pendean House Care Home

Thank you for taking the time to leave us your feedback.


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Review from P C (Son of Resident) published on 11 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A good care/nursing home with very helpful and considerate staff (to the residents and relatives). The difficulties introduced by Covid and its associated restrictions were well handled with a good balance between society and continued support for residents and access for relatives.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Pendean House Care Home

Thank you for taking the time to leave your review. We are happy to hear that you think our safety protocols during the pandemic were well handled. Thank you again for your feedback.


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Review from Jenny F (Daughter of Resident) published on 3 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our experience of this care home has been absolutely outstanding. With such care, attention and responsiveness, my mum has come alive again. The staff have been fantastic. The organisation is superb, and the attitude throughout is just brilliant in every way. Thank you.

Reply from Amanda Barnes, Customer Service Adviser at Pendean House Care Home

We appreciate you taking the time to leave us your comments. It is lovely to hear that your mum is enjoying her stay with us and flourishing, It is also nice to hear that you feel you have had an outstanding experience with us. Please let us know if there is anything we can do to make your mum's stay as comfortable as possible.


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Review from June G (Resident) published on 6 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everything here is superb.

Reply from Amanda Barnes, Customer Service Adviser at Pendean House Care Home

We appreciate you taking the time to leave us your comments, we are happy to hear you find our home superb. Thank you for choosing Pendean House.


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Current Review Score: 9.5 (9.541)

Overview of Review Score

The Review Score of 9.5 (9.541) out of 10 for Pendean House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 27 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.541 for Pendean House Care Home is calculated as follows: ( (189 Excellents x 5) + (99 Goods x 4) + (15 Satisfactorys x 3) + (4 Poors x 2) ) ÷ 307 Ratings = 4.541

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Pendean House Care Home is based on 26 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 26 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 25 Dec 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

3 Bed Vacancies

posted 17 Feb 2025

We have a beautiful room available with views over the garden, the room is very light and spacious with plenty of room for an integrated sitting room. The home benefits from a large en-suite wet room and there is additional space for a small walk in wardrobe


Awards / Recognitions (0)

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Meet the Team (3)

Vicky

Vicky Strange

Job Title: Home Manager

Joined: 2023

I am the Home Manager at Pendean House Care Home, I came into my role in 2023. I oversee the management and the running of the home to a high standard.


I have worked in the care sector since 1998, starting as a Qualified Nursery Nurse. I had the opportunity to set up facilities for Learning Disabilities and Mental Health provisions from scratch. It has always been my priority to provide a warm, caring and person-centred environment to every resident and member of staff.


The part of my role that I enjoy the most is making a difference to everyone in their own way. A simple smile or hug, warm cup of tea or chat with a listening ear can make the biggest difference to someone's day.


I am a single parent of two young children (7 and 9). I relocated from Essex to Littlehampton in May 2023 to be nearer to my parents. The move has been a life changer for me and my children. We love swimming, walks, BBQ's and spending time with friends and family.


Barbara

Barbara Clewley

Job Title: Financial Administrator

Joined: 2024

I am the Financial Administrator at Pendean House.


I gained my AAT qualification back in 1997 whilst working for WSCC but as soon as I passed, I changed careers and became an IT Engineer. I was working for a media company based in London before taking up employment with Farnborough College of Technology and then Guildford College. Having had enough of the daily commute I looked for something more local and took a position supporting a global company that dealt with student accommodation. The IT department was then outsourced, and my employment was moved to the new contractors. The outsourcing contract was terminated in September 2023, so I then started to look for local employment hence I now find myself working for the lovely Pendean House.


I love coming into the home and seeing a variety of people from residents to my colleagues -everyone has a different experience to tell you about.


I live literally 5 minutes down the road. I make my own jewellery -nothing fancy mainly costume and purely for myself as my taste may not be for everyone.


Amanda

Amanda Terry

Job Title: Senior Care Assistant

Joined: 2010

I am a Senior Care Assistant at Pendean House as well as an Engagement Champion and Fire Trainer.


When my dad died from cancer his care wasn't the best. I started working with a home care agency and later came to Pendean in the hope I could make a difference in people's lives.


What I love most about working at a care home is that every day is different and I have the privilege of assisting our elderly residents in their day-to-day life at Pendean House.


Outside of work, I am mum to 5 amazing children and I am slightly animal crazy! My dream is to swim with pigs in the Bahamas!