Pendean House Care Home

Off Oaklands Lane, West Lavington, Midhurst GU29 0ES
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9.5 78 Reviews
  • Pendean House Care Home, Midhurst
Originally a country home, Pendean House has been transformed and modernised to provide care for people who require nursing and residential care. Care is also offered to those requiring Parkinson's care and palliative care. Short and long-term stays are welcome.

Pendean House is set within its own large grounds, offering tranquil landscaped gardens complete with a sensory garden and patio areas, and pathways designed for wheelchair access.

Elegant interiors feature oak panelling and decorated fireplaces in comfortable and spacious rooms, while all bedrooms come with en suite facilities and a 24-hour call system for peace of mind. A lift ensures easy access to all floors of the home. Residents have access to an onsite library, an optician, a nutritionist, reminiscence sessions and relaxation therapy.

As an enhanced service to residents, weekly GP visits are conducted at Pendean House Care Home, enabling residents to receive regular, personalised medical reviews as part of the approach to person-centred care.

Residents can enjoy fresh meals daily whilst enjoying views of the well-kept garden.

The home spends time ensuring that the calendar of events at the home is engaging and entertaining. Events such as cocktail parties, theatre trips and music shows can be enjoyed in Pendean House.

Follow the home on Facebook to find out more about the great things that go on day to day - search 'Bupa UK Pendean House Care Home'.

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Care Provided by Pendean House Care Home

  • Primary Care Categories
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 40 Service Users
  • Privately Owned
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Victoria Strange (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (40)
    • Single Rooms with ensuite Wet Room (16)
  • Care Home Design/Build
    • Purpose Built: No

Funding & Fees Guide for Pendean House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Television point in own room
  • Parking

  • Onsite parking available


Pendean House Care Home Reviews (78)

Total of 78, showing 41-60
9.5

Pendean House Care Home has a Review Score of 9.5 (9.541) out of 10, based on 27 reviews in the last 2 years. Over all time Pendean House Care Home has 78 reviews.

Overall Experience

  • 61
  • 16
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Date Published

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Review from John G (Resident) published on 4 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have received excellent service by every department since my arrival here.

Reply from Amanda Barnes, Customer Service Adviser at Pendean House Care Home

We appreciate you taking the time to leave us your comments. It is nice to hear that you feel happy with the care provided. Please let us know if there is anything we can do to make your stay as comfortable as possible.


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Review from Mara P (Daughter of Resident) published on 28 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Couldn’t recommend it highly enough. A wonderful team of extremely caring people. We are so grateful for all you have done for our dad. Thank you from the bottom of our hearts. We will never forget you all.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Pendean House Care Home

Thank you for your kind words. It is so lovely to hear you feel the staff are so caring, thank you for choosing us to look after your Dad.


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Review from L P (Daughter of Resident) published on 23 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been at Pendean House for just over 4 weeks and we are both very happy that she is in a lovely home. The staff are all very caring, friendly and cheerful and happy to walk mum around the garden if she is up to it. She has a lovely large room with a wetroom bathroom. The staff help her shower
and blow dry her hair for her. When she first went in she was unable to walk a few yards without having to sit down out of breath and she was not eating or looking after herself. Although she is at "end of life", she is so much better now and is managing to eat small amounts.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Pendean House Care Home

Thank you for your review. It is always so nice to hear words like "caring, friendly, cheerful and happy" used to describe our staff. We are glad that Mum has picked up a bit more. Please let us know if there is anything else we can do to make her stay as comfortable as possible.


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Review from Charles B (Husband of Resident) published on 15 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Pendean House putting care into caring.

Reply from Melanie Cope, Customer Service Adviser at Pendean House Care Home

Thank you for taking your time to write us a lovely review!


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Review from Wayne D (Son of Resident) published on 1 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Pendean House is always very welcoming. The staff is there to help with any need or activity. The home is clean and well presented, making it look like a comforting place. My father is very happy here and loves the staff. He isn't very sociable but they all interact with him to keep him happy and comfortable.

Reply from Stephen Rondel, Customer Advisor on behalf of the team at Pendean House Care Home

Thank you, we are happy to hear your father feels part of the family.


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Review from M H (Son of Resident) published on 21 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Great place. Always clean, nice rooms, food, gardens and caring staff. Excellent during COVID lockdown. Downsides - perhaps slightly more staff as really elderly people sometimes need more attention. I'd be happy to be there when my time comes.

Reply from Greta Narbutaityte, Customer Advisor on behalf of the team at Pendean House Care Home

We will certainly pass on your feedback with the Home’s Manager to help us continuously improve our service.


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Review from T L (Friend of Resident) published on 4 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been associated with Pendean for many years and love the staff, the facilities and environment. The staff are very sympathetic and helpful.

Reply from Greta Narbutaityte, Customer Adviser at Pendean House Care Home

Thank you for your kind words. We are very happy to hear you are satisfied with the quality of our care.


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Review from M D (Wife of Resident) published on 31 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot fault the care and treatment that was given to my husband while he was there. All the staff members and management were so kind, caring and attentive, nothing was too much trouble. They have all been helping me with my loss. I cannot thank them enough. The place is kept clean and tidy, the
food was excellent (they fed and watered me as well).
I have nothing but admiration for all they do. He was in the best place possible at the end of his life.

Reply from Greta Narbutaityte, Customer Adviser at Pendean House Care Home

We are very sorry about your loss and are glad to help you and your family through such a difficult time.


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Review from Jane P (Wife of Resident) published on 30 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent home in every way, with excellent staff etc.

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Review from F M (Cousin of Resident) published on 30 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly staff, clean, no smells, Home from Home.

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Review from P T (Friend of Resident) published on 24 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The resident is very well cared for an is happy to be at Pendean. We are always welcomed when we visit and offered tea/coffee. There is a lovely, family atmosphere and there is always a lot going on for residents to get involved in and enjoy.

Reply from Greta Narbutaityte, Customer Adviser at Pendean House Care Home

Thank you for your kind words, we really appreciate the feedback.


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Review from B K (Friend of Resident) published on 24 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The residents I visit are happy and contented. I have always found the carers, staff and management most welcoming and very hospitable. It is a very joyful occasion visiting Pendean House Care Home and greeted by 'would you like a cup of tea'. Well done.

Reply from Greta Narbutaityte, Customer Adviser at Pendean House Care Home

Thank you for taking the time to leave such a lovely review.


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Review from M O (Friend of Resident) published on 20 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am a regular visitor to see a member of my religious community.

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Review from P G (Wife of Resident) published on 7 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband, who is receiving nursing care from the local cancer support team was recommended to Pendean House Care Home for a fortnight of respite care. Partly in order to give me a break too. I was impressed by the caring attitude of the staff and a generally friendly atmosphere in Pendean House.
Thank
you for the care for both of us.

Reply from Greta Narbutaityte, Customer Adviser at Pendean House Care Home

Thank you for your kind words. We are happy to hear Pendean House could help. Please don't hesitate to let us know if we can help you or your husband further.


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Review from Phillip N (Husband of Resident) published on 7 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife was submitted to Pendean House for rehabilitation following an operation. She was in Pendean House for 3 months and received excellent service from staff at all times while there.
Food was very good and the accommodation was first class, clean and comfortable. Activities were available everyday
if wanted. A number of staff had stayed for years.

Reply from Greta Narbutaityte, Customer Adviser at Pendean House Care Home

Thank you for your kind words. We are happy to hear your wife enjoyed her stay with us. We hope to see you again soon.


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Review from Glyn H (Son of Resident) published on 24 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We can return home to Perth, Western Australia, knowing our dear mum will be safe and cared for at Pendean House. Most of all we are happy Mum has every care and respect from all the staff at Pendean House. We can't thank them enough for all the kindness and reassurance. Without a doubt, we would recommend
Pendean House Care Home.

Reply from Greta Narbutaityte, Customer Adviser at Pendean House Care Home

Thank you for your kind words. We are very happy to hear you can feel at ease with your mum in our care. We hope you can come down to visit us soon.


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Review from Yvonne K (Daughter of Resident) published on 10 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father has just become resident and so I can only comment on limited experience. However, so far I have found staff to be extremely helpful and thorough, and kind and respectful towards my Dad. They have answered all our questions efficiently, and have helped us through the process without a 'hard
sell' attitude. Everything appears to be good, however, it's too early to grade certain categories.

Reply from Josephine Gaupholm, Customer Adviser at Pendean House Care Home

Thank you for your review of Pendean House Care Home. We are pleased to hear that you and your father have had a positive experience with the home and appreciate your comments regarding the helpfulness and kindness of the staff. We will share your comments with the home's manager. The Bupa Customer Care Team.


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Review from Caroline C (Daughter of Resident) published on 11 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When a patient stabilises in a hospice the relatives, already in a fragile state, are thrown into further confusion. Pendean House ironed out all worries and fears giving our mother a safe, secure, caring environment in which she has thrived. Nothing is too much trouble at this wonderful haven.
The
staff are not just kind, they are 100% committed to the care of their patients. I bless the day I made the tentative enquiry that Mum can be looked after in this beautiful place.
Thank you to all at Pendean House so much.

Reply from Gabriella MIlls, Customer Adviser at Pendean House Care Home

Thank you for your review of Pendean House. We are pleased to hear that your Mother has had such a positive experience and that we could put relatives at ease. We appreciate your feedback and will share your comments with the home's manager.


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Review from R H (Friend of Resident) published on 1 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We have been visiting a friend who is a resident of Pendean House. She is bedridden so we have no experience of the home's activities. However, her room is clean and comfortable and the staff are very attentive and kind.

Reply from Natalie Krisman, Customer Service Adviser at Pendean House Care Home

I am pleased to hear that you are satisfied with the care at the home and the staff. Thank you for posting your review.


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Review from Michael S (Son of Resident) published on 17 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Friendly, efficient, clean and modern.
Relaxed atmosphere.
Nothing is too much trouble for the staff.

Reply from Jayne Duck, Customer services administrator at Pendean House Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.


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Current Review Score: 9.5 (9.541)

Overview of Review Score

The Review Score of 9.5 (9.541) out of 10 for Pendean House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 27 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.541 for Pendean House Care Home is calculated as follows: ( (189 Excellents x 5) + (99 Goods x 4) + (15 Satisfactorys x 3) + (4 Poors x 2) ) ÷ 307 Ratings = 4.541

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Pendean House Care Home is based on 26 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 26 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 25 Dec 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

3 Bed Vacancies

posted 17 Feb 2025

We have a beautiful room available with views over the garden, the room is very light and spacious with plenty of room for an integrated sitting room. The home benefits from a large en-suite wet room and there is additional space for a small walk in wardrobe


Awards / Recognitions (0)

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Meet the Team (3)

Vicky

Vicky Strange

Job Title: Home Manager

Joined: 2023

I am the Home Manager at Pendean House Care Home, I came into my role in 2023. I oversee the management and the running of the home to a high standard.


I have worked in the care sector since 1998, starting as a Qualified Nursery Nurse. I had the opportunity to set up facilities for Learning Disabilities and Mental Health provisions from scratch. It has always been my priority to provide a warm, caring and person-centred environment to every resident and member of staff.


The part of my role that I enjoy the most is making a difference to everyone in their own way. A simple smile or hug, warm cup of tea or chat with a listening ear can make the biggest difference to someone's day.


I am a single parent of two young children (7 and 9). I relocated from Essex to Littlehampton in May 2023 to be nearer to my parents. The move has been a life changer for me and my children. We love swimming, walks, BBQ's and spending time with friends and family.


Barbara

Barbara Clewley

Job Title: Financial Administrator

Joined: 2024

I am the Financial Administrator at Pendean House.


I gained my AAT qualification back in 1997 whilst working for WSCC but as soon as I passed, I changed careers and became an IT Engineer. I was working for a media company based in London before taking up employment with Farnborough College of Technology and then Guildford College. Having had enough of the daily commute I looked for something more local and took a position supporting a global company that dealt with student accommodation. The IT department was then outsourced, and my employment was moved to the new contractors. The outsourcing contract was terminated in September 2023, so I then started to look for local employment hence I now find myself working for the lovely Pendean House.


I love coming into the home and seeing a variety of people from residents to my colleagues -everyone has a different experience to tell you about.


I live literally 5 minutes down the road. I make my own jewellery -nothing fancy mainly costume and purely for myself as my taste may not be for everyone.


Amanda

Amanda Terry

Job Title: Senior Care Assistant

Joined: 2010

I am a Senior Care Assistant at Pendean House as well as an Engagement Champion and Fire Trainer.


When my dad died from cancer his care wasn't the best. I started working with a home care agency and later came to Pendean in the hope I could make a difference in people's lives.


What I love most about working at a care home is that every day is different and I have the privilege of assisting our elderly residents in their day-to-day life at Pendean House.


Outside of work, I am mum to 5 amazing children and I am slightly animal crazy! My dream is to swim with pigs in the Bahamas!