Pendean House Care Home

Off Oaklands Lane, West Lavington, Midhurst GU29 0ES
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9.5 78 Reviews
  • Pendean House Care Home, Midhurst
Originally a country home, Pendean House has been transformed and modernised to provide care for people who require nursing and residential care. Care is also offered to those requiring Parkinson's care and palliative care. Short and long-term stays are welcome.

Pendean House is set within its own large grounds, offering tranquil landscaped gardens complete with a sensory garden and patio areas, and pathways designed for wheelchair access.

Elegant interiors feature oak panelling and decorated fireplaces in comfortable and spacious rooms, while all bedrooms come with en suite facilities and a 24-hour call system for peace of mind. A lift ensures easy access to all floors of the home. Residents have access to an onsite library, an optician, a nutritionist, reminiscence sessions and relaxation therapy.

As an enhanced service to residents, weekly GP visits are conducted at Pendean House Care Home, enabling residents to receive regular, personalised medical reviews as part of the approach to person-centred care.

Residents can enjoy fresh meals daily whilst enjoying views of the well-kept garden.

The home spends time ensuring that the calendar of events at the home is engaging and entertaining. Events such as cocktail parties, theatre trips and music shows can be enjoyed in Pendean House.

Follow the home on Facebook to find out more about the great things that go on day to day - search 'Bupa UK Pendean House Care Home'.

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Care Provided by Pendean House Care Home

  • Primary Care Categories
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 40 Service Users
  • Privately Owned
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Victoria Strange (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (40)
    • Single Rooms with ensuite Wet Room (16)
  • Care Home Design/Build
    • Purpose Built: No

Funding & Fees Guide for Pendean House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Television point in own room
  • Parking

  • Onsite parking available


Pendean House Care Home Reviews (78)

Total of 78, showing 61-78
9.5

Pendean House Care Home has a Review Score of 9.5 (9.541) out of 10, based on 27 reviews in the last 2 years. Over all time Pendean House Care Home has 78 reviews.

Overall Experience

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Date Published

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Review from Robert D (Friend of Resident) published on 17 November 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have visited Pendean House three times so far. My friend is extremely pleased with his care and gets on well with all the staff. I have talked to staff myself and found them genuinely interested in making residents as relaxed and comfortable as possible. I have had two lunches with my friend in care
that have been good food and happy events.

Reply from Jayne Duck, Customer services administrator at Pendean House Care Home

Thank you for your review. I'm so glad to hear that your friend is happy and well cared for in our care. I hope that you enjoy many more lunches with your friend and maybe take part in some of the activities available.


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Review from Ann F (Sister of Resident) published on 13 November 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister has received the most wonderful care in her last days. The staff were excellent in caring for her, but as important was the care they have shown to all her relatives and visitors. I have not experienced such tenderness and concern for the patient's relatives before, it was very humbling and
very appreciated by us all.

Reply from Jayne Duck, Customer services administrator at Pendean House Care Home

So sorry to hear about your loss, please accept our condolences. Thank you for your review and such kind words about our staff. I'm so glad to hear that the care for you and your relatives was just as important as the care was for your sister and hope that in time to come this will be of some comfort to you all.


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Review from S R (Wife of Resident) published on 25 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was taken to Pendean House for palliative care. He was treated with the utmost care and extremely well looked after, we were all made to feel welcome and everyone was very helpful.
I would recommend Pendean House to everyone and could not be more grateful to the staff who took great care
of him.

Reply from Jayne Duck, Customer Services Administrator at Pendean House Care Home

So sorry to hear of your loss, please accept our condolences. Thank you for your review I hope that knowing that your husband was so well looked after gives you some comfort.


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Review from Patricia W (Friend of Resident) published on 3 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Warm welcome from staff. Room clean, airy, spacious. Friend clean, bedding clean. Staff friendly and helpful. Staff care about friends well-being.
He has put on weight, can speak and move right arm better.

Reply from Jayne Duck, Customer services administator at Pendean House Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.


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Review from Alan F (Friend of Resident) published on 2 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very pleasant care home with excellent staff and cleanliness. Lovely gardens to explore on fine days. Very clean and large rooms and toilets.
Lovely dining rooms and kitchens. Good food and excellent kitchen. Can't fault this place.

Reply from Natalie Krisman, Customer Care Advisor at Pendean House Care Home

Thank you for your review. We are pleased to hear that your experience of the home and gardens have been positive and we'll share your appreciation with the home's manager. Bupa Customer Care Team.


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Review from Bill S (Husband of Resident) published on 7 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely second to none - 1st class care and attention at all times of day and night. I am very thankful for the care and support you have given me and my wife.

Reply from Jayne Duck, Customer Services Administrator at Pendean House Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.


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Review from R P (Friend of Resident) published on 20 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have visited only twice. Each time I was treated very well. My friend who I was visiting was too poorly to leave his bed but he had only good things to say about his experience there.

Reply from Jayne Duck, Customer Services Administrator at Pendean House Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.


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Review from Melanie P (Stepdaughter of Resident) published on 19 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

1st class care - well done Pendean House. I can only hope when my time comes I will be somewhere as lovely as Pendean you really couldn't ask for more.
A big big thank you for helping my dad cope with his wife when he could no longer care for her at home.

Reply from Jayne Duck, Customer Services Administrator at Pendean House Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team


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Review from Debbie H (Daughter of Resident) published on 19 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Pendean are utterly brilliant. They have supported my sister and I, in what has been a really difficult time, following mum's admission on palliative care grounds. They treat mum with dignity and care, always with a smile on their face. Nothing is too much for them, they are happy to help
with any requests we have and to answer any questions we have. They are all full of love and care, one big happy family that work as a team perfectly.
The home itself is immaculate. Beautifully clean and fresh. Lovely rooms and great choices of food. The setting and gardens of Pendean are just beautiful and a welcoming place to visit and to sit and reflect.
I couldn't be happier with our choice of home for mum. We struck gold.

Reply from Jayne Duck, Customer Services Administrator at Pendean House Care Home

Thank you for your review. So glad to hear that you are receiving all the care and support that you need at this difficult time and that you see us a family.


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Review from B N (Resident) published on 25 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I last visited Pendean in 2005 when my mother was a resident until her death. In those days the telephone system was excellent. It is now appalling, often requiring two calls to contact the residents if not in the room. Please do something to remedy this ridiculous situation which is annoying and frustrating.
Otherwise, the care, staff, management and food are excellent. Don't spoil the ship for a ha'p'orth of tar.

Reply from Simone Berkeley, Customer Service Advisor at Pendean House Care Home

Thank you for your review. Your comments are extremely important to us. We have recently upgraded our phone systems and the options have changed slightly, if you try an extension and the line is busy, it could be due the mealtime periods or the resident being out of their room if the call re-routes you please advise so we can look into this. Apologies for any delays with getting through to the home. We will discuss your feedback with the home’s manager to help them continually improve the service.


The Bupa Customer Care Team.


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Review from John D (Cousin of Resident) published on 16 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found the staff invariably welcoming and friendly and attentive to my cousin.

Reply from Emily Wilson, Customer Service Administrator at Pendean House Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Review from Sally (Daughter of Resident) published on 7 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother had a stroke mid-June 2016, she stayed at Pendean House Care Home after coming our of hospital and before returning home. My initial contact with Pendean was extremely reassuring. A nurse visited mum in hospital to carry out an assessment of her needs. All the Pendean House staff provided
her and the visitors with a warm welcome. Mum found all the staff helpful efficient and mentally stimulating which was very important after her stay in hospital. Pendean House Care Home helped me find a great physio who came into the home to provided physio support which was fundamental to mums recovery. Thank you to everyone at Pendean for your support warmth and professionalism.

Reply from Lydia Waller, Customer Service Administrator at Pendean House Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team


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Review from Michael G (Friend of Resident) published on 16 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My ex-wife, who is very dear to me, entered Pendean House Care Home in August. My partner and I have visited my ex-wife twice and I will be going again this weekend. She is being cared for in a wonderful way. The house is beautiful. The facilities excellent. The staff are absolutely superb. I and my
ex's brother and close friends are so comforted by the way she is being looked after. The care she gets is the very best we and she could expect. We send thanks to all at Pendean for their compassion and care.

Reply from Rachel Elliott, Customer Service Administrator at Pendean House Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Review from Mavis (Friend of Resident) published on 5 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are always made very welcome as visitors at once. there is an atmosphere of calm and extreme cleanliness. Also the staff are always so kind and helpful to our old friend (who is nearly 90) so well cared for and happy.

Reply from Rose Pickering, Customer Service Administrator at Pendean House Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Review from Mike F (Friend of Resident) published on 7 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very welcome as a visitor.

Reply from Rose Pickering, Customer Service Administrator at Pendean House Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Review from Lilla B (Resident) published on 15 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was there for 2 weeks respite. The home was welcoming, comfortable and warm. The staff were very kind and helpful. Thank you.

Reply from Lydia Waller, Customer Service Administrator at Pendean House Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team


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Review from R M (Friend of Resident) published on 5 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have a friend in there and would like to say it is lovely to come here. Its like a home from home. The staff are amazing and hospitable to us as visitors and lovely. Beautiful home.

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Review from Julia L (Daughter of Resident) published on 7 September 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Pendean management and staff are just wonderful, all staff. The home is clean, well managed and works well. The care level is so so good. My mother was a resident for nearly 2 and a half years. I cannot find a single fault. The care of the nurses and the compassion they demonstrated is way beyond the
call of duty. I cannot thank everyone enough.

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Current Review Score: 9.5 (9.541)

Overview of Review Score

The Review Score of 9.5 (9.541) out of 10 for Pendean House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 27 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.541 for Pendean House Care Home is calculated as follows: ( (189 Excellents x 5) + (99 Goods x 4) + (15 Satisfactorys x 3) + (4 Poors x 2) ) ÷ 307 Ratings = 4.541

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Pendean House Care Home is based on 26 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 26 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 25 Dec 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

3 Bed Vacancies

posted 17 Feb 2025

We have a beautiful room available with views over the garden, the room is very light and spacious with plenty of room for an integrated sitting room. The home benefits from a large en-suite wet room and there is additional space for a small walk in wardrobe


Awards / Recognitions (0)

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Meet the Team (3)

Vicky

Vicky Strange

Job Title: Home Manager

Joined: 2023

I am the Home Manager at Pendean House Care Home, I came into my role in 2023. I oversee the management and the running of the home to a high standard.


I have worked in the care sector since 1998, starting as a Qualified Nursery Nurse. I had the opportunity to set up facilities for Learning Disabilities and Mental Health provisions from scratch. It has always been my priority to provide a warm, caring and person-centred environment to every resident and member of staff.


The part of my role that I enjoy the most is making a difference to everyone in their own way. A simple smile or hug, warm cup of tea or chat with a listening ear can make the biggest difference to someone's day.


I am a single parent of two young children (7 and 9). I relocated from Essex to Littlehampton in May 2023 to be nearer to my parents. The move has been a life changer for me and my children. We love swimming, walks, BBQ's and spending time with friends and family.


Barbara

Barbara Clewley

Job Title: Financial Administrator

Joined: 2024

I am the Financial Administrator at Pendean House.


I gained my AAT qualification back in 1997 whilst working for WSCC but as soon as I passed, I changed careers and became an IT Engineer. I was working for a media company based in London before taking up employment with Farnborough College of Technology and then Guildford College. Having had enough of the daily commute I looked for something more local and took a position supporting a global company that dealt with student accommodation. The IT department was then outsourced, and my employment was moved to the new contractors. The outsourcing contract was terminated in September 2023, so I then started to look for local employment hence I now find myself working for the lovely Pendean House.


I love coming into the home and seeing a variety of people from residents to my colleagues -everyone has a different experience to tell you about.


I live literally 5 minutes down the road. I make my own jewellery -nothing fancy mainly costume and purely for myself as my taste may not be for everyone.


Amanda

Amanda Terry

Job Title: Senior Care Assistant

Joined: 2010

I am a Senior Care Assistant at Pendean House as well as an Engagement Champion and Fire Trainer.


When my dad died from cancer his care wasn't the best. I started working with a home care agency and later came to Pendean in the hope I could make a difference in people's lives.


What I love most about working at a care home is that every day is different and I have the privilege of assisting our elderly residents in their day-to-day life at Pendean House.


Outside of work, I am mum to 5 amazing children and I am slightly animal crazy! My dream is to swim with pigs in the Bahamas!