Pendean House is in a lovely setting on the edge of a local town, with a wonderful garden.
Cath H (Daughter of Resident)
the friendliness, professionalism and empathy of all staff was superb.
J W (Husband of Resident)
The love and care shown to her I know helped her to a speedy recovery. Thank you to everyone.
T R (Daughter of Resident)
Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact us for more information.
Onsite parking available
Pendean House Care Home has a Review Score of 9.6 (9.556) out of 10, based on 30 reviews in the last 2 years. Over all time Pendean House Care Home has 81 reviews.
Review from Julia L (Daughter of Resident) published on 7 September 2015
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
The Review Score of 9.6 (9.556) out of 10 for Pendean House Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.6 out of 5 from 30 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.556 for Pendean House Care Home is calculated as follows: ( (212 Excellents x 5) + (109 Goods x 4) + (15 Satisfactorys x 3) + (4 Poors x 2) ) ÷ 340 Ratings = 4.556
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Pendean House Care Home is based on 29 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 29 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 25 Dec 2019
Caring
Effective
Responsive
Safe
Well-led
Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest Reportposted 27 Mar 2025
We have a beautiful room available with views over the garden, the room is very light and spacious with plenty of room for an integrated sitting room. The home benefits from a large en-suite wet room and there is additional space for a small walk in wardrobe
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Job Title: Home Manager
Joined: 2023
I am the Home Manager at Pendean House Care Home, I came into my role in 2023. I oversee the management and the running of the home to a high standard.
I have worked in the care sector since 1998, starting as a Qualified Nursery Nurse. I had the opportunity to set up facilities for Learning Disabilities and Mental Health provisions from scratch. It has always been my priority to provide a warm, caring and person-centred environment to every resident and member of staff.
The part of my role that I enjoy the most is making a difference to everyone in their own way. A simple smile or hug, warm cup of tea or chat with a listening ear can make the biggest difference to someone's day.
I am a single parent of two young children (7 and 9). I relocated from Essex to Littlehampton in May 2023 to be nearer to my parents. The move has been a life changer for me and my children. We love swimming, walks, BBQ's and spending time with friends and family.
Job Title: Financial Administrator
Joined: 2024
I am the Financial Administrator at Pendean House.
I gained my AAT qualification back in 1997 whilst working for WSCC but as soon as I passed, I changed careers and became an IT Engineer. I was working for a media company based in London before taking up employment with Farnborough College of Technology and then Guildford College. Having had enough of the daily commute I looked for something more local and took a position supporting a global company that dealt with student accommodation. The IT department was then outsourced, and my employment was moved to the new contractors. The outsourcing contract was terminated in September 2023, so I then started to look for local employment hence I now find myself working for the lovely Pendean House.
I love coming into the home and seeing a variety of people from residents to my colleagues -everyone has a different experience to tell you about.
I live literally 5 minutes down the road. I make my own jewellery -nothing fancy mainly costume and purely for myself as my taste may not be for everyone.
Job Title: Senior Care Assistant
Joined: 2010
I am a Senior Care Assistant at Pendean House as well as an Engagement Champion and Fire Trainer.
When my dad died from cancer his care wasn't the best. I started working with a home care agency and later came to Pendean in the hope I could make a difference in people's lives.
What I love most about working at a care home is that every day is different and I have the privilege of assisting our elderly residents in their day-to-day life at Pendean House.
Outside of work, I am mum to 5 amazing children and I am slightly animal crazy! My dream is to swim with pigs in the Bahamas!
