Here at Care for Veterans, visitors are welcome at any time of the day. However, Care for Veterans reserves the right to implement visitor restrictions during outbreaks of infectious diseases. Please ask for the latest visitor guidelines.
Visitor parking on site.
Care for Veterans has a Review Score of 9.5 (9.499) out of 10, based on 9 reviews in the last 2 years. Over all time Care for Veterans has 22 reviews.
Review from Mark M (Brother of Resident) published on 9 August 2024
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Reply from Vanessa Devenish, Clinical Support Officer at Care for Veterans
Thank you for giving us your valuable feedback. As with all of our residents, it is a privilege for us to be providing a home and care for your brother. It is noted by our staff, that as a family you too show empathy and understanding and are considerate of the needs of your brother and the interaction that our staff provide. Staff also informed me that your brother responds well to the' Therapy dog' visiting him. Thank you again for taking the time to post your review.
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Review from A M (Respite Resident) assisted by family/friend published on 28 June 2024
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Reply from Vanessa Devenish, Clinical Support Officer at Care for Veterans
Thank you for taking the time to give us your feedback. We are glad that you enjoy your frequent stays here with us. Thank you.
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Review from Allyson F (Daughter of Resident) published on 17 June 2024
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Reply from Vanessa Devenish, Clinical Support Officer at Care for Veterans
Thank you so much for your kind feedback. It has been a pleasure to give care to your mother and see her recuperation from when she first came to stay. Her positivity also brought so much into the home and seeing her leave on both occasions more rejuvenated was a joy. We were also pleased to be able to support and reassure you as her family.
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Review from Amie W (Granddaughter of Resident) published on 10 January 2024
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Reply from Vanessa Devenish, Clinical Support Officer at Care for Veterans
Thank you for your kind words and feedback. It is an honour to be caring for your grandfather. We are so glad that your family also feels welcome and supported here and that the extra actions made by our staff mean such a lot for both residents and visitors.
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Review from Clare S (Daughter of Resident) published on 3 January 2024
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Review from N G (Son of Resident) published on 1 December 2023
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Review from J M (Wife of Resident) published on 29 November 2023
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Review from Christine C (Sister of Resident) published on 22 November 2023
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Review from Lee W (Father of Resident) published on 20 November 2023
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Reply from Vanessa Devenish, Clinical Support Officer at Care for Veterans
Thank you for your review. It is a privilege to care for your son and to be here as support to you and your family.
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Review from Caroline P (Friend of Resident) published on 6 June 2022
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Review from Janine P (Daughter of Resident) published on 19 August 2021
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Review from Yvette D (Sister of Resident) published on 30 June 2021
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Review from Keith C (Son of Resident) published on 21 June 2021
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Review from Debbie G (Daughter of Resident) published on 14 December 2020
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Review from J S (Wife of Resident) published on 29 September 2020
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Review from Maggie F (Resident) published on 5 February 2019
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Review from David T (Father of Resident) published on 19 December 2018
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Review from Carolyn N (Daughter of Resident) published on 14 December 2018
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Review from Doreen J (Wife of Resident) published on 5 December 2018
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Review from Anne B (Wife of Resident) published on 30 November 2018
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The Review Score of 9.5 (9.499) out of 10 for Care for Veterans is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 9 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.7 out of 5 from 9 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.849 for Care for Veterans is calculated as follows: ( (91 Excellents x 5) + (14 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 106 Ratings = 4.849
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.65 Points relating to the number of positive Reviews for Care for Veterans is based on 9 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12. 9 Positive Reviews ÷ 12 = 0.75
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 6 Apr 2023
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Job Title: Chief Executive
Joined: 2017
Andy Neaves MSc BSc (Hons)
Chief Executive
Care for Veterans
Job Title: Registered Manager
Joined: 2019
Matthew Li
Registered Manager
Care for Veterans
Job Title: Commissioning and Placement Officer
Joined: 2010
Pauline Jones
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Care for Veterans
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James Bacharew
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