Buttermere House

Guildford Road, Broadbridge Heath, Horsham RH12 3PQ
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9.9 14 Reviews
  • Buttermere House, Horsham
Welcome to Buttermere House, a modern and welcoming care centre dedicated to supporting younger adults with neurological conditions, including autism spectrum disorders.

At Buttermere House, the team prioritises empowering residents to live as independently as possible, fostering life skills and providing opportunities for volunteer work and formal education within the community. The minibus provides both enjoyable day trips and essential medical appointments, ensuring residents have easy access to everything you need while feeling right at home.

The centre also features two flats equipped with kitchenettes and lounge areas, offering residents the chance to experience independent living with the added assurance of professional support always at hand.

In addition to promoting independence, Buttermere House also provides access to a range of specialised facilities within the care setting, including an independent living skills kitchen where residents can enjoy baking and cooking. Residents also benefit from sensory and physiotherapy rooms, a state-of-the-art specialist gym, and hydrotherapy pools — all conveniently located on-site to support their physical and emotional well-being.

Buttermere House understands the unique needs of residents and is committed to providing a supportive and inclusive environment where they can thrive.

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Care Provided by Buttermere House

  • Primary Care Categories
  • Learning Disability
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 10 Service Users
  • Privately Owned
  • Care Offered
  • Autism/ASD
  • Profound & Multiple Learning Disabilities
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Alexandra Sule (Home Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (10)
    • Single Rooms with ensuite Wet Room (10)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Buttermere House Reviews (14)

9.9

Buttermere House has a Review Score of 9.9 (9.913) out of 10, based on 10 reviews in the last 2 years. Over all time Buttermere House has 14 reviews.

Overall Experience

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Review from Renie R (Mother of Resident) published on 7 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Well, my daughter has been here for six months now, she's looking radiant, the best she has ever looked. She's so happy and so contented, that's down to the manager and her team. The food is excellent, the home is spotless. When I go to visit, always a lovely smile from all staff, it's not like a care
home, it's home from home. My daughter is always doing something, doing her colouring, gardening, going out for walks, going to get an ice cream, I could go on. When I found Buttermere House, I thought I had died and gone to heaven.

Reply from Buttermere Manager, Home Manager at Buttermere House

Thank you for your positive feedback, this will be shared with the team. We are happy to see the positive impact.


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Review from J J (Mother of Resident) published on 30 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My daughter has lived at Buttermere House for over ten years and she loves it there! It definitely is her home and she loves being part of the "Buttermere family". The manager is amazing and you can tell how much she cares for all the residents and she runs the home very efficiently. All the staff are
so friendly and keep me up-to-date with everything relating to my daughter. The home is clean and tidy and if there is something to celebrate, an event, birthday, etc. the home is decorated and everyone joins in. The garden and surrounding area is amazing with so much space which suits my daughter as she loves being outside and going for long walks in a very safe environment.

Reply from Buttermere Manager, Home Manager at Buttermere House

Thank you for your positive feedback, this will be shared with the team.


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Review from Harry S (Brother of Resident) published on 29 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother goes here and is very happy. It is the best care home he has been in throughout his life and we are very glad that he is there. We are very thankful to the Buttermere House staff for all of the wonderful care they provide! My brother is very well treated and looked after and you can tell
that he loves it there which is so nice! Thank you Buttermere.

Reply from Buttermere Manager, Home Manager at Buttermere House

Thank you for your positive feedback, it will be shared with the team.


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Review from M S (Brother of Resident) published on 29 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are extremely happy with the level of care provided to our relative at Buttermere House. The facilities and staff are great and it's very reassuring to see the level of care and commitment is excellent.

Reply from Buttermere Manager, Home Manager at Buttermere House

Thank you for your positive feedback, it will be shared with the team.


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Review from Alex S (Brother of Resident) published on 29 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Buttermere House continues to exceed my expectations in every way for the care of my brother. It's fantastic to see him happy, relaxed and in great health when we visit him or do family video calls every week. The staff are personable, they clearly care about the residents who they work tirelessly to
care for. My brother has been at Buttermere for several years now and I continue to be comforted knowing he's living a happy life in a great environment with caring people.

Reply from Buttermere Manager, Home Manager at Buttermere House

Thank you for your positive feedback, it will be shared with the team.


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Review from Wilawan S (Mother of Resident) published on 26 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The place is clean and it is a good location. The service and care are good so we can trust our son is kept safe. The staff are caring and reliable and look out for the resident's best interests.

Reply from Buttermere Manager, Home Manager at Buttermere House

Thank you for your feedback, it will be shared with the team.


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Review from Michele S (Mother of Resident) published on 26 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Buttermere House has been home to my son for a long time and is absolutely brilliant. It truly is a home for him with fantastic carers who look after him so well. He lives with 7 other people and is very happy. All his needs are met with care and consideration. The staff go out of their way to make
sure he is happy. He loves aeroplanes so they take him to a little airport nearby to watch the planes. They go out on outings and plan trips to places that the residents will enjoy.
When we visit him we always feel welcomed and it is very evident that the home Is a happy relaxed (but safe) environment.

Reply from Buttermere Manager, Home Manager at Buttermere House

Thank you for your positive feedback, it will be shared with the team. We are happy to see such positive outcomes.


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Review from M A (Brother of Resident) published on 14 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found this to be a perfect care home for my sister. The staff fully understand her needs, which are many, including autism. They understand the importance of a timely routine and are able to constantly reassure. The staff understand the importance of stimulation and as such my sister is very
happy living at Buttermere House. She enjoys an excellent room and very easy wheelchair access throughout the home. The home is always kept spotless. Trips out are varied and frequent which she really enjoys.

Reply from Tanya Laity, Regional Manager at Buttermere House

Thank you for your wonderful review about Buttermere House, which we have shared with our amazing team.


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Review from Elizabeth B (Mother of Resident) published on 7 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Clean, warm and welcoming good food. Carers and Manager meeting the needs of every individual. Spacious, lovely surroundings, set in the countryside near to Horsham. Good parking and facilities, spa bath and soft play area. Use of a company minibus for outings.

Reply from Tanya Laity, Regional Manager at Buttermere House

Thank you for your wonderful feedback which has been shared with our amazing team at Buttermere House.


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Review from Henrik J (Father of Resident) published on 7 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit regularly, every few weeks. The residents are very well cared for by the staff. The home is clean and tidy. The staff are friendly, polite and welcoming. There’s a cosy and warm atmosphere inside. The surrounding gardens and grounds are a joy to walk around. My daughter really enjoys her walks
around the estate and beyond. I’m confident that she is happy there. The residents and staff are like a big family. At Christmas, Easter, Halloween, birthdays and other special occasions, the staff do a great job decorating the home. The summer BBQs are also fun to attend.

Reply from Buttermere Manager, Home Manager at Buttermere House

Thank you very much for such wonderful feedback; this will be shared with the team at Buttermere House.


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Review from John H (Grandfather of Resident) published on 26 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandson lives at Buttermere House with several other people. I love going to visit him there because it's such a friendly place to be. We walk him around the lovely, spacious grounds in his wheelchair and he is so happy. All the staff are particularly welcoming. It is an ideal place for him to live,
meeting all his needs, which is a great comfort to me.

Reply from Tanya Laity, Regional Manager at Buttermere House

Thank you for taking the time to write this review for Buttermere House. We certainly do have wonderful grounds which are enjoyed by all.


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Review from Christian J (Brother of Resident) published on 25 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister has been at Buttermere house for 10 plus years. The staff are fantastic at dealing with her specific needs as well as the other children that are in the house. As well as the care, the location is well suited for my sister who loves the outside but needs a safe environment away from roads
etc. All the staff are friendly and professional which creates an amazing environment for my sister to thrive in.

Reply from Tanya Laity, Regional Manager at Buttermere House

Thank you for taking the time to write this wonderful review.


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Review from L J (Sister of Resident) published on 25 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Buttermere House has such a welcoming environment and is located in the most fantastic area - the fresh air, open fields and beautiful green scenery make the home a truly safe place for all people; carers, residents and visitors.
I honestly cannot praise the carers enough, their support gives the
residents opportunities to be a part of meaningful experiences whilst ensuring all healthcare needs are met. Everyone takes great care of all the residents and there is always a positive energy as soon as you walk in.
I genuinely feel confident that my family member is safe and happy at her home with Buttermere.

Reply from Tanya Laity, Regional Manager at Buttermere House

Thank you for taking the time to write this wonderful review for Buttermere House.


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Review from C B (Mother of Resident) published on 27 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very pleased with the care provided at Buttermere House. The staff are kind, caring and take time to really get to know the residents so that they can best support them. Any requests made to staff have always been acted upon promptly. I am confident that my family member is happy, safe and is being
well looked after.

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Current Review Score: 9.9 (9.913)

Overview of Review Score

The Review Score of 9.9 (9.913) out of 10 for Buttermere House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.913 for Buttermere House is calculated as follows: ( (105 Excellents x 5) + (10 Goods x 4) ) ÷ 115 Ratings = 4.913

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Buttermere House is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 10 registered maximum number of service users is 2, which has been reached with 10 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 14 Apr 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (1)

Alexandra

Alexandra Sule

Job Title: Care Home Manager

Welcome to our warm and friendly purpose-built home-from-home in the beautiful semi-rural location of Horsham, West Sussex.


Surrounded by acres of fields perfect for rural walks, with our very own duck pond, we enjoy a tranquil setting close to nature. We are also a mere 5-minute drive from the shops and amenities of Horsham town with easy access to public transport and a railway station.


We pride ourselves on providing a warm, family atmosphere for the people we support, with the friendliness and welcoming nature of our team notable to all who visit. Promoting as much independence as possible is at the heart of everything we do. We are proud to assist the people we support in doing the things they love most, such as visiting autism-friendly quiet shopping hours and beautiful coastal walks.


Having started my career 23 years ago supporting adults with learning disabilities and mental health conditions, I have worked my way up from support worker to senior support worker, deputy manager and then to home manager.


I feel very passionate about my team, their development, and the way that they support the people living at Buttermere House.


I have an open-door policy and encourage the team to support and be there for each other as teamwork makes the happiest home for the people we support.


Frequently Asked Questions about Buttermere House

What types of Care is Buttermere House registered for?

Older Person Care, Respite Care, Learning Disability, Physical Disability & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Buttermere House provide?

Palliative Care, Physiotherapy, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Buttermere House have?

There are 10 Single Rooms.

What are the Facilities & Services at Buttermere House?

Own Furniture if required, Smoking not permitted, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Buttermere House to the centre of Horsham?

2.8 mile(s) as the crow flies, distance by road may be significantly further.