Rectory House Nursing Home has a Review Score of 9.5 (9.522) out of 10, based on 25 reviews in the last 2 years. Over all time Rectory House Nursing Home has 46 reviews.
Review from A H (Son of Resident) published on 4 March 2025
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Reply from Home Manager, Home Manager at Rectory House Nursing Home
Thank you so much for your review. We're delighted to hear that Mum is so happy here at Rectory House. We really appreciate your kind words about our team and your trust in us means the world!
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Review from C S (Son of Resident) published on 17 February 2025
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Reply from Home Manager, Home Manager at Rectory House Nursing Home
Thank you for your feedback. We're thrilled to hear that you've noticed improvements in recent months. We're always working to improve our services, and your input is incredibly valuable to us. We also appreciate your kind words about our team and their commitment to supporting the well-being of our residents. Thanks again for your review.
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Review from Diane M (Sister-in-law of Resident) published on 17 February 2025
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Reply from Home Manager, Home Manager at Rectory House Nursing Home
Thank you for your review, we're delighted to see that your sister-in-law has settled in and adjusted so well to life at Rectory House. We know that it can be a difficult transition for new residents, and we hope our team have been able to make her feel welcome. Our team is focused on providing the highest quality of care while also creating a relaxed and friendly environment for residents, so we thank you for your recognition of their efforts.
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Review from A S (Daughter of Resident) published on 31 January 2025
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Reply from Home Manager, Home Manager at Rectory House Nursing Home
Thank you for your review and for commenting on our friendly team and the cleanliness of our home, we all work very hard and appreciate your positive feedback!
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Review from G K (Son of Resident) published on 29 January 2025
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Reply from Home Manager, Home Manager at Rectory House Nursing Home
We really appreciate your lovely feedback, it's so important to our team to ensure everyone is included in activities and feels a part of our community so your recognition of our efforts means a lot to us! We're delighted to hear that you're so happy with your mum's care at Rectory House, thank you for your trust in us.
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Review from M R (Daughter of Resident) published on 28 January 2025
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Reply from Rectory House Nursing Home, Home Manager at Rectory House Nursing Home
Thank you so much for sharing your feedback with us. We're so sorry for your loss and we really appreciate you taking the time to share these kind words with us. It was an absolute privilege for our team to care for Mum and have her as part of our community. Our activities team love being able to bring fun and laughter to our residents and will be touched by your lovely comments!
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Review from Andrew B (Son of Resident) published on 7 January 2025
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Reply from Home Manager, Home Manager at Rectory House Nursing Home
Thank you so much for your lovely review and your kind comments about our team and their thoughtful and attentive approach to Mum's care. We're glad you've been made to feel welcome on your visits and we appreciate you noticing the cleanliness of the home as well as our lovely decorations. We take great pride in maintaining our beautiful home, our domestic team work very hard to keep it spotless and we've all put a lot of thought into the Christmas decorations, so your wonderful feedback means a lot.
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Review from J W (Daughter of Resident) published on 6 January 2025
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Reply from Home Manager, Home Manager at Rectory House Nursing Home
Thank you so much for your feedback, we really appreciate your recognition of our kind and friendly team members, and we're glad you've gotten to see the many activities our residents enjoy together. Regarding the plastic mugs and mattress alarms, we appreciate that this isn't ideal, however, there are certain safety precautions we have to maintain consistently to ensure our residents' wellbeing. We will pass your comments on to our team, thank you again for sharing this with us.
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Review from Anne G (Regular Volunteer) published on 20 December 2024
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Reply from Home Manager, Home Manager at Rectory House Nursing Home
Thank you so much for your thoughtful review, Anne, and for providing such a valuable service to our residents, your visits mean so much to us! We're pleased to hear that the residents you've met all seemed happy - we're sure your visits have something to do with that! Thanks again for your kind words.
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Review from Sandra W (Regular Volunteer) published on 20 December 2024
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Reply from Home Manager, Home Manager at Rectory House Nursing Home
Thank you so much, Sandra, for your lovely feedback and for joining us for our coffee morning, we would certainly love to have you back for many more in the future! We're glad you enjoyed the delicious buffet our talented hospitality team put on and felt welcome among our lovely community. We hope to see you again soon!
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Review from Miriam S (Daughter-in-law of Resident) published on 19 December 2024
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Reply from Home Manager, Home Manager at Rectory House Nursing Home
Thank you for your lovely review and for joining us for our recent Coffee Morning, it was a pleasure to have you here! We're so pleased to hear that our residents' happiness stands out to you and you've gotten to spend some time with our lovely community, getting to know our wonderful residents and team. We hope to see you soon!
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Review from George H (Son of Resident) published on 17 December 2024
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Reply from Home Manager, Home Manager at Rectory House Nursing Home
Thank you for your feedback. We're delighted that our team's attentive and respectful approach has left a lasting impression! We'll pass your kind words on to the team.
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Review from S B (Sister of Resident) published on 9 October 2024
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Reply from Home Manager, Home Manager at Rectory House Nursing Home
Thank you for your feedback, we're very sorry for your sister's loss. We appreciate your recognition of our team - we're glad we can support her and her family during this difficult time.
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Review from Meher S (Wife of Resident) published on 24 September 2024
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Reply from Home Manager, Home Manager at Rectory House Nursing Home
Thank you for your feedback, Meher, and for recognising our team at Rectory House. We're glad you've been enjoying our events!
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Review from Julie D (Daughter of Resident) published on 22 July 2024
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Reply from Home Manager, Home Manager at Rectory House Nursing Home
Thank you so much for your feedback; our team will be thrilled to hear your comments!
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Review from Patricia T (Friend of Resident) published on 10 July 2024
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Reply from Home Manager, Home Manager at Rectory House Nursing Home
Thank you for your positive comments; we appreciate your recognition of our team at Rectory House, and they will be happy to hear your feedback.
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Review from Karen F (Sister of Resident) published on 29 May 2024
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Reply from Home Manager, Home Manager at Rectory House Nursing Home
Many thanks for your review, we appreciate all your feedback on Rectory House which has been sent to the team.
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Review from R G (Daughter of Resident) published on 29 February 2024
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Reply from Home Manager, Home Manager at Rectory House Nursing Home
Thank you for your kind words and recognition of the team at Rectory House for the care your mum received, we are really sorry to you and your family for your loss. The care, services and support we deliver as a team to our residents and families is extremely important to us. Your feedback will be shared with the team.
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Review from D A (Daughter of Resident) published on 23 February 2024
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Reply from Home Manager, Home Manager at Rectory House Nursing Home
On behalf of the Rectory House team, we would like to thank you for your kind words about our home and team. The care and services we deliver as a team to our residents and families are extremely important to us. Your feedback will be shared with the team.
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Review from J B (Resident) published on 15 February 2024
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Reply from Home Manager, Home Manager at Rectory House Nursing Home
Thank you for taking the time to leave us a review about your stay at Rectory House. Your feedback will be shared with the team.
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The Review Score of 9.5 (9.522) out of 10 for Rectory House Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.5 out of 5 from 25 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.522 for Rectory House Nursing Home is calculated as follows: ( (173 Excellents x 5) + (97 Goods x 4) + (21 Satisfactorys x 3) ) ÷ 291 Ratings = 4.522
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Rectory House Nursing Home is based on 25 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 48 registered maximum number of service users is 9.6, which has been reached with 25 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 26 Jul 2022
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Job Title: Home Manager
“I lead my professional Care Team in delivering the highest level of care and support for our residents.
My commitment to professional development has equipped me well for my role here, where I work hard to ensure that those in my care lead happy and fulfilling lives, whilst maintaining choice over the care and support they receive. I believe in maintaining strong relationships with residents and their relatives and understand the important contribution that these relationships make to the successful running of a care home.
I feel that the company’s philosophy matches up well with my own beliefs on care provision and I am committed to ensuring that all our residents continue to receive the high levels of care and protection they deserve.”