Rectory House Nursing Home has a Review Score of 9.5 (9.545) out of 10, based on 22 reviews in the last 2 years. Over all time Rectory House Nursing Home has 47 reviews.
Review from J B (Resident) published on 15 February 2024
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Reply from Home Manager, Home Manager at Rectory House Nursing Home
Thank you for taking the time to leave us a review about your stay at Rectory House. Your feedback will be shared with the team.
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Review from Julie L (Daughter of Resident) published on 22 May 2023
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Reply from Home Manager at Rectory House Nursing Home
Thank you for your lovely comments. The care and services we deliver as a team to our residents and families is extremely important to us. Your feedback will be shared with the team.
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Review from Amy G (Daughter of Resident) published on 26 April 2023
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Reply from Home Manager, Home Manager at Rectory House Nursing Home
Thank you Amy for your kind words and recognition of the team at Rectory House, the care, services and support we deliver as a team to your dad and whole family is extremely important to us. Your feedback will be shared with the team.
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Review from D R (Relative of Resident) published on 19 April 2023
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Reply from , Home Manager at Rectory House Nursing Home
We would like to thank you for your words of kindness which are very much appreciated. It is a pleasure having your mum join our Rectory House family. All comments will be passed on to the team and thank you again for the review.
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Review from Frances J (Next of Kin) published on 19 April 2023
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Reply from , Home Wonder at Rectory House Nursing Home
Thank you for your lovely comments, Frances. The care and services we deliver as a team to our residents and families is extremely important to us and we love to hold events and parties for special occasions. Your feedback will be shared with the team.
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Review from Hannah L (Granddaughter of Resident) published on 28 March 2023
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Reply from Home Manager at Rectory House Nursing Home
Thank you Hannah for your kind words and recognition of the team at Rectory House. Your grandma is a joy to care for and we love having her as part of our family. The care and services we deliver as a team to our residents and families is extremely important to us and we welcome all feedback. Your comments will be passed on to the team.
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Review from M M (Resident) published on 23 December 2022
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Reply from Home Manager, Home Manager at Rectory House Nursing Home
Thank you for taking the time to leave us a review. We're happy to hear that you love the food and your choices are being added to the menu, as well as your positive comments about the team and Home Manager. We will pass on your feedback to the team who will be delighted to read it.
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Review from Joyce R (Resident) published on 28 November 2022
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Reply from Home Manager, Home Manager at Rectory House Nursing Home
Thank you for your lovely comments. The care and services we deliver as a team to our residents are extremely important to us. Your feedback will be shared with the team.
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Review from Michael B (Friend of Resident) published on 1 September 2022
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Reply from Home Manager, Home Manager at Rectory House Nursing Home
Thank you, Michael, for taking the time to leave us a review. We're pleased to read your positive comments about the care your friend is receiving and the recognition of the team at the home. Your feedback will be shared with the whole team.
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Review from Phil W (Son of Resident) published on 3 August 2022
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Reply from Home Manager, Home Manager at Rectory House Nursing Home
Thank you for your kind words and recognition of the team at Rectory House. We are pleased to hear your father is enjoying the food, settling into the home and that he loves his room. The care and services we deliver as a team to our residents and families are extremely important to us. Your feedback will be shared with the team.
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Review from P W (Son of Resident) published on 14 July 2022
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Reply from Home Manager, Home Manager at Rectory House Nursing Home
Thank you for your five-star review and lovely comments regarding tour dad's time with us. We are glad he loves his food and is being well cared for by our hardworking staff. Your feedback will be passed on to the team who will be pleased to receive your wonderful words. Thank you again for taking the time to leave us a review.
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Review from L M (Sister of Resident) published on 1 June 2022
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Reply from Home Manager, Home Manager at Rectory House Nursing Home
On behalf of the Rectory House team, we would like to thank you for your wonderful comments and leaving us a positive review.
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Review from Paul M (Stepson of Resident) published on 30 May 2022
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Reply from Home Manager, Home Manager at Rectory House Nursing Home
Thank your for your kind review. Your comments will be passed on to the team.
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Review from R G (Daughter of Resident) published on 2 May 2022
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Reply from Home Manager, Home Manager at Rectory House Nursing Home
Many thanks for your positive review. Your comments have been passed on to the team who will ensure that these issues are dealt with moving forward.
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Review from Graham T (Son of Resident) published on 20 April 2022
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Reply from Home Manager, Home Manager at Rectory House Nursing Home
Thank you Graham for your kind words and recognition of the team at Rectory House. Your mum is a joy to care for. Your comments will be passed on to the team.
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Review from Susan K (Daughter of Resident) published on 19 August 2021
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Review from Kimberley W (Granddaughter of Resident) published on 10 March 2020
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Review from A M (Daughter of Resident) published on 18 December 2019
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Review from I H (Sister of Resident) published on 12 December 2019
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Review from Jo M (Daughter of Resident) published on 14 June 2019
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The Review Score of 9.5 (9.545) out of 10 for Rectory House Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.5 out of 5 from 22 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.545 for Rectory House Nursing Home is calculated as follows: ( (155 Excellents x 5) + (84 Goods x 4) + (16 Satisfactorys x 3) ) ÷ 255 Ratings = 4.545
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Rectory House Nursing Home is based on 22 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 48 registered maximum number of service users is 9.6, which has been reached with 22 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 26 Jul 2022
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Date: Friday 17 Nov 2023 More details
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Job Title: Home Manager
Serah is our Home Manager at Rectory House. Here’s a glimpse into her role at the home, in her own words:
“I’m responsible for ensuring the highest standards of care are provided to our residents, leading and supporting our dedicated team, and fostering a welcoming environment for residents and their families. I also collaborate with families to address individual needs and ensure every resident feels valued and respected.
I’ve been a Registered Nurse since 2006 and have gained invaluable experience in dementia care and team leadership. My passion for caring and supporting others, along with my commitment to professional development, has led me to take on management roles where I strive to make a meaningful difference in the lives of both residents and team members.
Witnessing the positive impact our home has on our residents and their families brings me the most joy. I enjoy building strong relationships with residents, creating a sense of community, and celebrating their milestones.”