Review from Julie L (Daughter of Resident) published on 22 May 2023
Submitted via Postal Card • Report

Overall Experience

Overall, I visit my mother about 2-3 times a week. She is happy, warm, comfortable and content. I like that we as a family can interact with anything that goes on, eg: Elvis visits or the singing duo. I am always made to feel very welcome, also listened to.
There are a lot of changes going on at the

moment due to home take over, I hope that more staff can be appointed and not have to have many agency staff as we all like continuity.
But I would 100% tell people this home is the very best.

Reply from Home Manager at Rectory House Nursing Home

Thank you for your lovely comments. The care and services we deliver as a team to our residents and families is extremely important to us. Your feedback will be shared with the team.

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Review from Amy G (Daughter of Resident) published on 26 April 2023
Submitted via Website • Report

Overall Experience

I have been so impressed with the care and compassion shown towards my father during a very difficult time for our family. We found the experience of accessing appropriate nursing care for Dad emotionally stressful and the staff (management and care staff alike) were so helpful and supportive during

the whole process.
I strongly feel that the staff at Rectory House are doing the best for my father and putting him at the centre of decision-making, and that has helped him, my mum and the wider family.
Thank you to everyone there.

Reply from Home Manager, Home Manager at Rectory House Nursing Home

Thank you Amy for your kind words and recognition of the team at Rectory House, the care, services and support we deliver as a team to your dad and whole family is extremely important to us. Your feedback will be shared with the team.

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Review from D R (Relative of Resident) published on 19 April 2023
Submitted via Website • Report

Overall Experience

I went to see Mum yesterday, and I had a lovely conversation with the manager. He is a very positive person and made me feel more reassured about my mum's situation. Thank you to all staff at Rectory House for making Mum feel at home.

Reply from , Home Manager at Rectory House Nursing Home

We would like to thank you for your words of kindness which are very much appreciated. It is a pleasure having your mum join our Rectory House family. All comments will be passed on to the team and thank you again for the review.

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Review from Frances J (Next of Kin) published on 19 April 2023
Submitted via Postal Card • Report

Overall Experience

Party for residents and guests.
A very enjoyable afternoon. Good entertainment and good food. Just the eight laughter. Staff were on hand to assist residents as needed.

Reply from , Home Wonder at Rectory House Nursing Home

Thank you for your lovely comments, Frances. The care and services we deliver as a team to our residents and families is extremely important to us and we love to hold events and parties for special occasions. Your feedback will be shared with the team.

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Review from Hannah L (Granddaughter of Resident) published on 28 March 2023
Submitted via Website • Report

Overall Experience

As a carer for my grandmother, I have/had high standards when it came to relocating her from her initial care home.
I am nothing but delighted that she came to Rectory. The staff are wonderful with her. Before, in her other care home, she was disengaged, lonely and left on her own most of the day.

At Rectory House, Grandma has always got staff popping in and out, they come in and talk to her, including her and making her feel like family. The food is good will a well-balanced nutritional diet.
The activities team are great at catering for those that want entertainment. I believe some improvement can be made to the activities offered, but they are on that already.
There have been a few issues that we have experienced since the move here in 2022, but the management are very keen to iron out any issues and come up with solutions to avoid these things happening again. It's not always about the problem, it's about how it's learnt from to avoid the same re-occurring. Thank you so much.

Reply from Home Manager at Rectory House Nursing Home

Thank you Hannah for your kind words and recognition of the team at Rectory House. Your grandma is a joy to care for and we love having her as part of our family. The care and services we deliver as a team to our residents and families is extremely important to us and we welcome all feedback. Your comments will be passed on to the team.

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Review from M M (Resident) published on 23 December 2022
Submitted via Postal Card • Report

Overall Experience

I love the care staff, and they always come in to see me and make me laugh. The new manager is very nice. I love the food, and the cook comes in to ask us if we want something on the menu.

Reply from Home Manager, Home Manager at Rectory House Nursing Home

Thank you for taking the time to leave us a review. We're happy to hear that you love the food and your choices are being added to the menu, as well as your positive comments about the team and Home Manager. We will pass on your feedback to the team who will be delighted to read it.

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Review from Joyce R (Resident) published on 28 November 2022
Submitted via Postal Card • Report

Overall Experience

Very pleasant carers who look after me to the best of their ability.

Reply from Home Manager, Home Manager at Rectory House Nursing Home

Thank you for your lovely comments. The care and services we deliver as a team to our residents are extremely important to us. Your feedback will be shared with the team.

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Review from Michael B (Friend of Resident) published on 1 September 2022
Submitted via Postal Card • Report

Overall Experience

My wife and I are devoted friends to a lady, one of your residents. We visit her frequently from Southampton and are her Attorneys for her health and finance affairs. We have been very happy with the standard of care that she has received in the over six-year period that she has been at Rectory House.

However, we feel that just lately, the staff and assistant manager have excelled themselves in the quality and attention that she is receiving. They have made a decision to put her on a soft diet, as she is having difficulty swallowing, and recently got her GP involved in preparation for end-of-life care. The assistant manager has been particularly attentive and is keeping us informed as well as encouraging the duty nurse of the day to do likewise.
So my wife and I commend and nominate your assistant manager for promotion to the vacancy as Rectory House manager. We believe she has shown immense skill both medically and in her caring attitude towards residents and staff alike. We know that she is wrestling with the idea and hope that she will apply shortly. She has earnt it, and she deserves it. We wish her every success.

Reply from Home Manager, Home Manager at Rectory House Nursing Home

Thank you, Michael, for taking the time to leave us a review. We're pleased to read your positive comments about the care your friend is receiving and the recognition of the team at the home. Your feedback will be shared with the whole team.

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Review from Phil W (Son of Resident) published on 3 August 2022
Submitted via Website • Report

Overall Experience

My dad has been quite poorly and the staff at Rectory House Nursing Home have been outstanding in their support of dad. He loves the food and is enjoying chatting to everyone. Staff are always welcoming, and dad loves his room too.

Reply from Home Manager, Home Manager at Rectory House Nursing Home

Thank you for your kind words and recognition of the team at Rectory House. We are pleased to hear your father is enjoying the food, settling into the home and that he loves his room. The care and services we deliver as a team to our residents and families are extremely important to us. Your feedback will be shared with the team.

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Review from P W (Son of Resident) published on 14 July 2022
Submitted via Website • Report

Overall Experience

My father is a resident of Rectory and I can not commend the staff enough for there care and support they have given my dad. Lovely and clean room with plenty of food choices, my dad really loves his food.

Reply from Home Manager, Home Manager at Rectory House Nursing Home

Thank you for your five-star review and lovely comments regarding tour dad's time with us. We are glad he loves his food and is being well cared for by our hardworking staff. Your feedback will be passed on to the team who will be pleased to receive your wonderful words. Thank you again for taking the time to leave us a review.

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Review from L M (Sister of Resident) published on 1 June 2022
Submitted via Postal Card • Report

Overall Experience

My sister had a 10-day respite at Rectory House. The staff were very attentive and caring.

Reply from Home Manager, Home Manager at Rectory House Nursing Home

On behalf of the Rectory House team, we would like to thank you for your wonderful comments and leaving us a positive review.

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Review from Paul M (Stepson of Resident) published on 30 May 2022
Submitted via Website • Report

Overall Experience

My stepfather received outstanding quality of care in the time he spent in Rectory House Nursing Home from the very compassionate and professional staff with a great understanding of individual needs. Great communication with me in all aspects.

Reply from Home Manager, Home Manager at Rectory House Nursing Home

Thank your for your kind review. Your comments will be passed on to the team.

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Review from R G (Daughter of Resident) published on 2 May 2022
Submitted via Website • Report

Overall Experience

Mum is always treated with respect and dignity by the home and overall her care is good. I would like to be involved more in decisions about her care plan. I have said I wanted to have input but haven’t been contacted to do so. The outstanding maintenance issues remain and I’m a bit sad that I made

mum a lovely cheerful picture last year and it still hasn’t been put on her wall for her to enjoy. Staff communicate well with me about any health issues. I haven’t been able to visit due to Covid but when I do it is well managed. I appreciate being able to video call her every week and staff are great at facilitating this.

Reply from Home Manager, Home Manager at Rectory House Nursing Home

Many thanks for your positive review. Your comments have been passed on to the team who will ensure that these issues are dealt with moving forward.

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Review from Graham T (Son of Resident) published on 20 April 2022
Submitted via Website • Report

Overall Experience

Mum has been in care for 5-years now. She has been well looked after for all this time at Rectory House Nursing Home after a serious fall at 95-years old. We are contacted regularly by staff about her care and condition during these difficult past 2-years for everyone.

Reply from Home Manager, Home Manager at Rectory House Nursing Home

Thank you Graham for your kind words and recognition of the team at Rectory House. Your mum is a joy to care for. Your comments will be passed on to the team.

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Review from Susan K (Daughter of Resident) published on 19 August 2021
Submitted via Website • Report

Overall Experience

My parents did not want to go into a care home, however due to age and infirmity (my father is over 100, partially sighted and a little deaf) and my mother is not much younger, it was necessary as they could no longer manage in their own home. Staff were there to help them through this difficult transition

and my mother particularly appreciated visits from the dog.
While visiting has been difficult during Covid I felt confident that my parents were in a safe environment and being looked after by caring staff. When they first moved in, staff were there to help them use their mobile phone so we could stay in contact.
The nursing, management and reception staff have been excellent and have gone out of their way to provide my parents with the support and care they require and also to keep me informed on what was happening to them.

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Review from Kimberley W (Granddaughter of Resident) published on 10 March 2020
Submitted via Website • Report

Overall Experience

I've always felt uncomfortable with the idea of care and nursing homes, not because I expect them to be bad, but because there are so many people requiring help or care at any one time, and after seeing how easy it is to be overlooked in hospital (where the care is excellent but the staff levels are

so low that there's only so much they can do). I was very afraid that Nan being in a nursing home would only make her unhappy and more vulnerable to the issues that meant she couldn't live alone in the first place. Rectory House has completely changed my viewpoint.
In hospital, I often left in tears, the staff were all wonderful but there was so few of them and Nan always seemed so unhappy and so at risk somehow, but now when I leave Nan's room (where she's comfortable, cheerful and has people keeping a constant friendly eye on her) I almost skip out the door, I'm so grateful, content and secure in her level of care and happiness.

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Review from A M (Daughter of Resident) published on 18 December 2019
Submitted via Postal Card • Report

Overall Experience

Mum very happy and content. She loves the staff and the way of life. She would love to have a bath but the hoist is too painful for her. If something could be done about that we would be grateful, also more outings she loved gong to Haskins. Thank you.

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Review from I H (Sister of Resident) published on 12 December 2019
Submitted via Postal Card • Report

Overall Experience

Everyone has made my sister feel welcome especially after an unhappy stay in hospital. She is treated with kindness, gentleness and friendliness.

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Review from Jo M (Daughter of Resident) published on 14 June 2019
Submitted via Postal Card • Report

Overall Experience

My mum did not want to enter a care home but had no choice. The staff were very welcoming and encouraged us to make her room homely. They treated her with dignity and respect and took the time to get to know her and her family. I really cannot recommend Rectory House highly enough.

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Review from Jean C (Resident) published on 31 May 2019
Submitted via Postal Card • Report

Overall Experience

Very friendly and you don't have to keep to your room all day. I go to the hairdresser and have my nails painted every week. The staff are great and every afternoon there are activities which help me a lot.

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Rectory House Nursing Home

Care Provided by Rectory House Nursing Home

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Funding & Fees Guide for Rectory House Nursing Home

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