What types of Care is Barchester Red Oaks Care Home registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Barchester Red Oaks Care Home provide?

Palliative Care, Convalescent Care, Physiotherapy, Sheltered Housing, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Barchester Red Oaks Care Home have?

There are 62 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Barchester Red Oaks Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Barchester Red Oaks Care Home to the centre of Henfield?

0.1 mile(s) as the crow flies, distance by road may be significantly further.

Barchester Red Oaks Care Home, The Hooks, Henfield, West Sussex BN5 9UY

Barchester Red Oaks Care Home

The Hooks, Henfield BN5 9UY

9.9 111 Reviews

Funding & Fees Guide for Barchester Red Oaks Care Home

Funding Types Accepted

Self funding (Private)

Local Authority with Top-Up

Local Authority

NHS Continuing Healthcare (CHC) Funding

Weekly Charges per Person

Self-Funded Residential Care from £2,088

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.

(these prices are only a guideline, please contact Barchester Red Oaks Care Home to find out the exact price for your requirements)

Facilities

Bar/Café

Close to Local shops

Gardens

Lift

Minibus or other transport

Near Public Transport

Own Furniture if required

Pet Friendly (or by arrangement)

Phone Point in own room

Residents Internet Access

Residents Kitchenette

Smoking not permitted

Television point in own room

Wheelchair Access

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Review from Diana E (Respite Resident) published on 22 January 2025
Submitted via Postal Card • Report

Overall Experience

Thank you for the care and consideration at a time of need. Staff very kind and helpful at all times. Wonderful food and thanks to chef and colleagues. You all made this a safe, happy stay. I felt safe and secure in your hands.

Reply from Linda Ryan, Senior General Manager at Barchester Red Oaks Care Home

Thank you very much for taking the time to write a review, I am pleased that you felt that the care delivered made you feel safe and secure. Wonderful food is very important to aid recovery and enhances anyone's experience and as you said, ensured that you had a happy stay. We wish you well and hope to see you again soon.

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Review from Roy N (Son of Resident) published on 15 January 2025
Submitted via Website • Report

Overall Experience

Our recently deceased Dad spent the last two and half years of his life at Red Oaks. We have nothing but praise for this care home and without exception, the staff who work there. He sometimes referred to it as his 'hotel' and it was that and so much more. He was treated at all times with great love

and affection and nothing was too much trouble for the carers and nursing staff. They made sure his final days were comfortable and dignified and for this and everything else, we are extremely grateful. We will miss you all.

Reply from Linda Ryan, General Manager at Barchester Red Oaks Care Home

Thank you for taking the time to reply and for the praise that you have given the staff and Red Oaks. It was a pleasure to care for Dad through his journey here at Red Oaks. We will miss you all too.

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Review from D H (Respite Resident) published on 8 January 2025
Submitted via Postal Card • Report

Overall Experience

I came here for a week's respite before going home, after a hip operation. I had been to visit a friend who had stayed for respite in Red Oaks and was impressed by the care she received. I live locally and knew of Red Oaks. I have been well looked after and benefitted from the week here. Carers are

attentive. Excellent menu choices each day. My room was in the older part of the building, hot water took its time to reach the bathroom!

Reply from Linda Ryan, General Manager at Barchester Red Oaks Care Home

Thank you for taking your time to write a review and the positive stay on how well looked after you have been by the attentive carers. I am very pleased that you benefitted from your respite stay following your operation.

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Review from L B (Daughter of Resident) published on 31 October 2024
Submitted via Postal Card • Report

Overall Experience

Barchester Red Oaks Care Home is very welcoming. All the staff are extremely helpful. My mother has settled in very well and is happy and safe with a variety of activities.

Reply from Linda Ryan, Senior General Manager at Barchester Red Oaks Care Home

Thank you for taking the time to leave a review, I am very pleased that Mum has settled in very well, Mum does enjoy all the activities at Red Oaks.

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Review from Vivienne W (Wife of Resident) published on 8 August 2024
Submitted via Postal Card • Report

Overall Experience

From the first point of contact to arrange an assessment in hospital, my husband has been welcomed and encouraged with warmth and understanding with person-centred professionalism. Family visits have been welcomed and with first-rate nursing care, aided his recovery. Barchester Red Oaks Care Home is

a truly remarkable care home.

Reply from Linda Ryan, General Manager at Barchester Red Oaks Care Home

Thank you very for taking the time to write a review I am very pleased that you found that the staff treated your husband with warmth and understanding with person-centred professionalism. It was a pleasure to care for your Husband and welcome you each day.

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Review from A C (Daughter of Resident) published on 25 March 2024
Submitted via Postal Card • Report

Overall Experience

I am impressed with Red Oaks. As the only relative living in the USA, I needed assurance that my mother would be well cared for and understood. All staff are outstanding. Their compassion, humour and sensitivity are beyond reassuring to me and in turn my mother. The professionalism and training in dementia

is thorough and sensitive to her needs and moods. The comfort and excellent food at Red Oaks make it a real home where visitors are welcomed.

Reply from Linda Ryan, General Manager at Barchester Red Oaks Care Home

Thank you for taking time to write your review and your kind comments on how outstanding our staff are. I am pleased that we are able to give you that reassurance whilst living away. Training for staff in dementia care is always paramount to be to provide individualised care.

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Review from John W (Husband of Resident) published on 23 February 2024
Submitted via Postal Card • Report

Overall Experience

My wife entered Barchester Red Oaks Care Home on 17th January 2024 having been discharged (on 2nd January) with terminal lymphoma in addition to her existing dementia illness. Prognosis was passing within two months.
Red Oaks management and staff cared for my wife in an exemplary manner; I can't speak

too highly for every aspect of care and compassion to both my wife and family. Three weeks into her stay, my wife passed away, peacefully and with dignity that I/family will treasure.

Reply from Linda Ryan, General Manager at Barchester Red Oaks Care Home

It was an absolute pleasure to care for your wife during her stay, supporting the whole family at these times is something that is really important to us. I am very pleased that you are able to treasure the time that you all spent together and you found that the care received was exemplary.

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Review from J S (Friend of Resident) published on 26 January 2024
Submitted via Website • Report

Overall Experience

It is so nice to visit my friend at Red Oaks. The atmosphere is so calm and friendly and she seems very content there. The gardens are lovely and she enjoys her activities and coffee mornings. I also have the opportunity to have lunch with her and 'fish and chip Friday' is very popular! There is a lovely

hair salon which the ladies love to visit and nothing is too much trouble.

Reply from Linda Ryan, General Manager at Barchester Red Oaks Care Home

Thank you for your review. Our homemade fish and chips on a Friday are enjoyed by many in the home and I am pleased that you were able to join us and you too enjoyed them. Social engagement utilising the whole home and our wonderful gardens is something that we pride ourselves on.

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Review from J N (Respite Resident) published on 20 October 2023
Submitted via Postal Card • Report

Overall Experience

The current support has been exceptional from all the staff. I would never have coped with the transition from hospital to home without this period of convalescence at bBarchester Red Oaks Care Home. Thank you.

Reply from Linda Ryan, General Manager at Barchester Red Oaks Care Home

Thank you very much for your review it has been a pleasure to support you in this transition from hospital to home.

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Review from Audrey G (Daughter-in-law of Resident) published on 20 September 2023
Submitted via Postal Card • Report

Overall Experience

The premises look like a lovely, high-class hotel. The staff are all really lovely. The home has a lovely, "homely" feel about it. It is a pleasure to visit.

Reply from Linda Ryan, General Manager at Barchester Red Oaks Care Home

Thank you very much for the lovely review, we are all very proud of our home.

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Review from Peter W (Husband of Resident) published on 18 September 2023
Submitted via Postal Card • Report

Overall Experience

Every member of staff is very caring and all remember my Christian name. I received wonderful service from the chef in the kitchen on the first floor, where each day I had a full English breakfast with coffee with milk followed by toast and marmalade.

Reply from Linda Ryan, General Manager at Barchester Red Oaks Care Home

It was lovely to be part of our recovery journey and I am pleased that you left stronger with the help from the cooked breakfasts. Thank you for taking the time to write a review.

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Review from John K (Nephew of Resident) published on 8 September 2023
Submitted via Postal Card • Report

Overall Experience

When my aunt was admitted to Red Oaks, she was very frail and we did not expect her to last the month. Thanks to the wonderful care she has had over the last five months she has just achieved her 100th birthday. She no longer uses her Zummer frame and goes up and down the stairs without any help/she

is very happy and well-settled.

Reply from Linda Ryan, Senior General Manager at Barchester Red Oaks Care Home

It is an absolute pleasure to care for your aunt, she certainly has found a new lease of life turning 100 years old. She was so proud to show everyone her Birthday card from the king. Thank you very much for taking the time to write a review.

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Review from J C (Son-in-law of Resident) published on 27 June 2023
Submitted via Postal Card • Report

Overall Experience

My mother-in-law's care for the last 8 months has been excellent in every respect.

Reply from Linda Ryan, General Manager at Barchester Red Oaks Care Home

Thank you very much for taking the time to write a review and sharing that you find the care excellent in every aspect. We enjoy caring for your mother-in-law and seeing you all when you visit.

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Review from E C (Daughter of Resident) published on 27 June 2023
Submitted via Postal Card • Report

Overall Experience

My mother has been at Red Oaks for 8 months. The staff have been excellent, treating Mum with great care, compassion and dignity at all times. She has been encouraged to join in activities and particularly enjoys the various musical events that are organised. All members of staff have been helpful and

cooperative when answering the phone and taking the phone to Mum wherever she happens to be. I have been kept informed about any medical issues and then have been dealt with quickly and appropriately.

Reply from Linda Ryan, General Manager at Barchester Red Oaks Care Home

Thank you for taking the time to write a review and for the kind words with regard to the care being provided for your mother. Mum does enjoy joining in all our activities on offer as we are aware that social interaction and well-being are very important.

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Review from Barbara E (Daughter of Resident) published on 26 June 2023
Submitted via Website • Report

Overall Experience

A belated but nevertheless sincere thank you to the management and staff of Red Oaks for the kindness and care they gave my dear Mum during her two-year stay from January 2021 - January 2023. Mum was 102 when she passed away but during her stay, she thoroughly enjoyed all the activities particularly

the singing and the art club together with the garden parties on the beautiful grounds. Mum also made great friends with her carers and nurses and their kindness and attention to detail were much appreciated by me and my close family. Red Oaks was excellent.

Reply from Linda Ryan, General Manager at Barchester Red Oaks Care Home

Thank you very much for taking the time to write a review. It was an absolute pleasure to look after your mum she is missed by all at Red Oaks.

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Review from T M (Daughter-in-law of Resident) published on 26 June 2023
Submitted via Website • Report

Overall Experience

A fantastic homely, safe and engaging home and community which my father-in-law enjoys immensely.
He is thriving and now enjoys all the activities which he had given up and isolated himself from as his dementia/Alzheimer’s made it difficult for him to join in.
The food, facilities and activities make

this home more like an all-inclusive resort with beautiful grounds and attentive staff.
The staff go above and beyond to care for him and he really enjoys being part of the community.

Reply from Linda Ryan, General Manager at Barchester Red Oaks Care Home

Thank you very much for the kind words. It is an absolute pleasure to have your father-in-law live with us. He certainly enjoys all the social interactions and the friendships that he has made.

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Review from F H (Daughter of Resident) published on 20 May 2023
Submitted via Postal Card • Report

Overall Experience

Following a stay for respite care, my mother decided to stay at Red Oaks. The staff are very friendly, helpful and kind and she is settling in very well with their support and encouragement. The manager and nurses have been very responsive and helpful with the necessary paperwork and support with funding

and planning for permanent residency at the care home.

Reply from Linda Ryan, Senior General Manager at Barchester Red Oaks Care Home

Thank you very much for taking the time to write a review, we are pleased that Mum decided to stay after her period for respite care and we have since seen her blossom enjoying all the activities that we have on offer.

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Review from Melanie T (Daughter of Resident) published on 28 February 2023
Submitted via Postal Card • Report

Overall Experience

As a family, who were looking after our father in his own home, it was a heartwrenching decision to contemplate him ever going into a home. As much as we can provide for him at home, we are not able to provide him with the care and attention that his ill health needs. Every single staff member has treated

him with dignity while enabling him to feel safe and secure in those new surroundings. We are totally in was of all the wonderful support given to Dad and us as a family.

Reply from Linda Ryan, General Manager at Barchester Red Oaks Care Home

Thank you very much very for your kind words; it is a pleasure to look after your father. I am pleased that you have found the support given to both yourselves and your dad wonderful.

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Review from Sophie C (Daughter of Resident) published on 27 February 2023
Submitted via Postal Card • Report

Overall Experience

For two years my mother was a resident. She clearly felt safe and contented. Every member of staff without exception showed her kindness and consideration. The nursing staff were very skilled and kept us informed about any health issues. I am so glad he chose Red Oaks. Thank you to the manager and all

her staff.

Reply from Linda Ryan, General Manager at Barchester Red Oaks Care Home

Thank you very much Sophie for leaving a review it was an absolute pleasure to care for your mum and she will be sadly missed here at Red Oaks by all. Thank you for all your kind words with regard to the kindness of our staff.

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Review from T C (Daughter of Resident) published on 19 December 2022
Submitted via Website • Report

Overall Experience

The care my mother receives is first class - compassionate, professional, dignified and patient, always with good humour. The home is of a very high standard, well-kept, well-furnished and with spacious rooms. Activities are well-organised and every effort is made to accommodate residents' own interests.

The food is excellent, produced by a great team, again, catering where required for individual tastes and requirements. Having my mother there is a weight off our minds, knowing she is safe and cared for to a very high standard even during these difficult times when recruitment of care staff is so challenging. Well done and thank you to the whole team.

Reply from Linda Ryan, General Manager at Barchester Red Oaks Care Home

Thank you very much for taking the time to write a review and the kind words with regards to the staff. It is a pleasure to look after your Mum and for her to be able to continue to be part of her choir.

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Meet the Team (11)

Linda Ryan

Job Title: General Manager

Joined: 2017

I have been a registered nurse for over 20 years. My passion for working with older people in a nursing home environment started with my first registered manager position in 2003. My career has also included positions such as a Practice Development Nurse and a Dementia Specialist. Before Barchester, I was a Director of Care for a luxury retirement village, commissioning both a nursing home and a domiciliary care service. This position involved managing, coaching and mentoring the registered managers.

I am proud of being able to make a difference to peoples' lives by providing high quality, person-centred care in a supportive learning environment within an open and fair culture.

My door is always open for a coffee (or tea) and a chat, whether that is for residents, relatives or staff members.

Gabriel Buzamurga

Job Title: Deputy Manager

Joined: 2015

I commenced my career at Red Oaks in 2015 progressing from a registered nurse to a senior nurse and now I am very proud to be assisting the senior general manager leading the team.

I am very passionate about providing outstanding care ensuring that residents and their families are receiving person-centred clinical and social care.

I am passionate, dedicated and committed to working alongside my team to make a difference every day in resident's lives.

Karen Poulter

Job Title: Care Manager

Joined: 2003

I qualified as an RN1 and RMN in the 1980s and after a career in psychiatry, I joined the team at Red Oaks as the Care Manager. After 15 years I still love coming to work and have met and worked with many fantastic people. My role is to ensure a high quality of care for our residents. Off-duty I love travelling with my family and reading gives me great pleasure.

Louise Pocock

Job Title: Administrator

Joined: 2005

I have worked at Red Oaks since April 2005, initially on reception before becoming Administrator in March 2006. I gained my NVQ level 3 in Business & Administration in January 2009. I am responsible for supporting residents, relatives and staff with administration, financial and HR matters. The Admin team give a warm welcome to all our visitors and help to create the homely, family atmosphere that spreads throughout Red Oaks.

Leigh Clifford

Job Title: Head Chef

Joined: 2019

I am aware mealtimes are a hugely important event in the day for our residents, so I endeavor to prepare, cook and present food from seasonal menu that residents enjoy. I lead a team of kitchen staff comprising of, a 2nd Chef, Kitchen assistants and hostesses whom I support in their roles and encourage to professionally develop. I work closely with the General Manager, Deputy and Registered Nurses to ensure we provide meals suitable for residents differing requirements, for example, Diabetic, Pureed, Soft, Gluten free and Lactose free diets.
Red Oaks, holds events for residents, relatives and local community throughout the year which always involves catering. This is jointly organised with the General Manager, Activity Coordinator and myself and relies on effective team work by all the kitchen team to make a success of the event. I communicate daily with the General Manager and visit residents in their own rooms regularly or chat with them in the dining room, to ensure we are meeting their individualised needs and they are satisfied.
I am always happy to prepare catering for special occasions for residents and their families and we have previously catered for a wedding, birthday parties and funeral teas. Visitors to the home will find they have access to tea, coffee and my home baking and many make use of this facility.
I enjoy working at Red Oaks, as there is excellent communication between all departments and I there is a great team spirit where everyone helps when required

Sue McHoy

Job Title: Activities Coordinator

Joined: 2022

My role as activity coordinator at Red Oaks is ensuring that all residents have a full and varied activity program. Using our getting to know me books and knowing our residents backgrounds develop our activity program. Having lived in Henfield for the past 10 years I enjoy assisting residents maintaining and forming new the community connections.
I am passionate about my role, the part is having fun and making people smile.

Clare Mowatt

Job Title: Hospitality Manager

Joined: 1994

Clare's role as Hospitality Manager means that she is responsible for the restaurant and also for the hostess services to the Assisted Living Apartments. She maintains overall responsibility for hygiene procedures and ensures that staff follow these at all times. Clare is also responsible for the housekeeping and laundry function at the home.

Steve Martin

Job Title: Head of Maintenance

Joined: 2015

I enjoy working at Red Oaks, I ensure that the home is well maintained and work with external contractors to ensure all equipment and the home itself is safe and fit for purpose. I enjoy chatting to the residents as I go around the home and it’s a lovely part of my job to build relationships not only my colleagues but with the residents in their home.

Martin Knight

Job Title: Marketing Administrator

Joined: 2008

I have been working at Red Oaks for more than 9 years during which time I have worked in most departments. I get to meet with the families of potential residents who are seeking to find the right level of care for their relatives. I love showing our fantastic home to everyone who visits and I feel privileged to be able to offer help to families, in what is often, a very difficult and emotional decision.

Virginia Ramos

Job Title: Senior Nurse

Joined: 2004

I have worked at Red Oaks for 16 years and I consider it as my second home. I love being a Nurse. My responsibility is to ensure the high quality care of our residents, maintaining their general wellbeing and to make them happy. At Red Oaks we work as a team.

Sharon Haigh

Job Title: Care Practitioner

Joined: 1990

I started work at Red Oaks 30 years ago. At the time I thought that I would stay for 6 months. I have had various roles over that time all care related and I have received a lot of training. I am a Care Practitioner and Head of the Unit on the Lavender floor which is one of our dementia floors.

I have had the privilege of meeting and caring for some truly amazing people. I love my job at Red Oaks with no two days ever being the same.

In 2017 I was nominated for the Barchester Care Awards and was very surprised and humbled to win the Lifetime Achievement in care award.

Barchester Red Oaks Care Home

Care Provided by Barchester Red Oaks Care Home

Good to Know

Funding & Fees Guide for Barchester Red Oaks Care Home

Facilities

Barchester Red Oaks Care Home Reviews (111)

Overview of Review Score

Detailed Breakdown of Review Score

Performance

Care Quality Commission (CQC) Rating

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Outstanding

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Awards / Recognitions (63)