Barchester Red Oaks Care Home

The Hooks, Henfield BN5 9UY
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9.9 111 Reviews
  • Barchester Red Oaks Care Home, Henfield
Red Oaks is a purpose-built nursing home in the tranquil village of Henfield, situated in the centre of 3.5 acres of formal gardens.

Their dedicated and experienced team are passionate about providing quality care and specialist 24-hour nursing that affords the best possible alternative for those who are no longer able to manage at home. They aim for independence, choice and freedom in resident’s lives, in a safe and comfortable setting.

Finished and furnished to an extremely high standard offering a homely yet first class spacious environment. Red Oaks is proud of its beautifully maintained and nurtured award-winning gardens which both residents and visitors to the home can enjoy all year around.

Red Oaks has en-suite fully furnished bedrooms which can be personalised, beautiful lounge areas with stunning views as well as elegant dining rooms with a relaxed atmosphere.

The team of chefs are passionate about producing nutritious meals which are appetising and varied. The activities they offer are determined by the interests of residents in the home and can vary from arts and crafts to musical events and much more, as well as weekly outings.

Please don't hesitate to contact for further information or to arrange a viewing.

Care Provided by Barchester Red Oaks Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 64 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Sheltered Housing

Good to Know

  • Person in charge
  • Linda Ryan (General Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (62)
    • Couples/Companion Rooms (1)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 1998

Funding & Fees Guide for Barchester Red Oaks Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £2,088
  • This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.


  • (these prices are only a guideline, please contact Barchester Red Oaks Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Barchester Red Oaks Care Home Reviews (111)

Total of 111, showing 21-40
9.9

Barchester Red Oaks Care Home has a Review Score of 9.9 (9.901) out of 10, based on 17 reviews in the last 2 years. Over all time Barchester Red Oaks Care Home has 111 reviews.

Overall Experience

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  • 10
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Date Published

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Overall Experience  Overall Experience 5.0 out of 5

My parents are in their early 90’s. It was very difficult to find a care home that would suit both parents when one is living with dementia and the other had physical frailties. Barchester Red Oaks Care Home has welcomed both on the same floor with adjoining rooms. The nursing care they receive is discreet,
dignified, and above all, very kind. There are activities every day, and the staff have gone to great lengths to nurture and encourage each parent’s different skills and interests. They eat together in the lovely dining room, and my dad says it’s like being in a hotel. He loves taking his visitors to the in-house cafe. My mother appreciates being surrounded by beautiful grounds. Adjusting to being cared for after being independent your whole life is not easy, but Red Oaks has done everything in its power to make the transition as smooth as possible. The rest of the family can now breathe easy knowing that both parents are safe, well cared for and together.

Reply from Linda Ryan, General Manager at Barchester Red Oaks Care Home

Thank you very much for the comprehensive review; it is a pleasure to care for your parents, ensuring that they are together enjoying life at Red Oaks. The cafe area is always a great place for residents to bring visitors to enjoy the fresh coffee and cake.


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Overall Experience  Overall Experience 5.0 out of 5

Red Oaks is a very comfortable house set in beautiful gardens. Each resident has a large and airy room, which they are able to personalise and can enjoy the peaceful gardens. The staff offer a very high standard of both nursing and personal care. Everyone is so helpful and friendly. We feel part of
a large, happy family. The catering staff make sure that a varied menu is always available, and the food is delicious. We are very lucky to have such a lovely residential home with a dedicated and professional team.

Reply from Linda Ryan, General Manager at Barchester Red Oaks Care Home

Thank you very much for taking the time to write a review. Red Oaks is very proud of its award-winning, beautiful gardens, and it is a pleasure to care for John and welcome you both to the Red Oaks family.


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Overall Experience  Overall Experience 5.0 out of 5

Red Oaks staff take great care of my mother-in-law and are always attentive to her needs and our questions.

Reply from Linda Ryan, General Manager at Barchester Red Oaks Care Home

Thank you for taking the time to write a review. I am pleased that the staff at Red Oaks are always attentive to your mother-in-law's needs, and we communicate well with yourselves as a family.


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Overall Experience  Overall Experience 5.0 out of 5

It has been a very difficult year since my dear father's death in June 2021, and I am now catching up on the things I need to do. So this is really the first proper opportunity I have had to write a review. The manager and staff at Red Oaks looked after my father wonderfully in the last few weeks of
his life. Their kindness, care and patience I will never forget. For the first time in three years, I felt a wonderful sense of peace and trust with all the carers. Red Oaks is a very special place. Highly recommend.

Reply from Linda Ryan, General Manager at Barchester Red Oaks Care Home

It was an absolute pleasure and privilege to care for your father. I am extremely pleased that you felt a sense of of peace and trust with all the staff at Red Oaks.


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Overall Experience  Overall Experience 5.0 out of 5

From the time I arrived, I was given every consideration. Initially, I was a Red Oaks while a home care package was worked out. During this time it became clear to me that home care would not really be a feasible option. After several discussions with one of the staff I was reassured on m points also
I decided to stay at Red Oaks to end of life.

Reply from Linda Ryan, General Manager at Barchester Red Oaks Care Home

Thank you very much for your review I am pleased that you were given every consideration when you came to stay with us which reassured you that you were able to live with us on a permanent basis.


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Overall Experience  Overall Experience 5.0 out of 5

The lead up to Christmas is busy for everyone, so I was extremely impressed by the number and range of activities for residents throughout December. Red Oaks was tastefully decorated and welcoming, and all the staff were cheerful and helpful to residents and visitors alike, from the management team
to the nursing staff and cleaners.
Without a doubt, the Covid pandemic is adding a tremendous workload to all the staff, but they continue to provide the best quality care that I could wish for my mother.

Reply from Linda Ryan, General Manager at Barchester Red Oaks Care Home

Thank you very much for taking the time to write this lovely review, providing a welcoming and cheerful atmosphere is something that is important for us for both the residents who live with us and our visitors.


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Overall Experience  Overall Experience 5.0 out of 5

Mum moved into Red Oaks in the midst of the Pandemic, a challenging time for everyone. The whole team at Red Oaks have been so kind, both to mum and us her family. It's evident that the staff take their time to really get to know the residents as individuals. The atmosphere is upbeat and welcoming,
the grounds are lovely and residents are encouraged to enjoy them. I am grateful every day that mum is safe and well cared for.

Reply from Linda Ryan, General Manager at Barchester Red Oaks Care Home

Thank you very much for taking the time to write a review and for your kind words with regards to our staff. We are very proud of our gardens and we enjoy seeing residents using the gardens in all seasons.


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Overall Experience  Overall Experience 5.0 out of 5

My experience is that all staff, without exception, are professional, kind, and considerate to all my husband's needs.

Reply from Linda Ryan, General Manager at Barchester Red Oaks Care Home

Thank you very much for taking the time to write a review and your kind words with regards to our staff. It is an absolute pleasure to care for your husband and welcome yourself to visit most days.


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Overall Experience  Overall Experience 5.0 out of 5

My Dad was here for a 3-week respite as one of his Carers needed some time away. We found the staff at Red Oaks extremely helpful, very positive and most of all kind. I asked them to encourage my Dad to take part in activities which they did and feel this has been of great benefit to him. My Dad is
also insulin dependant diabetic and the nursing staff are very approachable and helpful so I knew he was in safe hands at all times. The food looked amazing too.

Reply from Linda Ryan, General Manager at Barchester Red Oaks Care Home

Thank you for your review it was a pleasure to care for your Dad during his 3-week stay. He really enjoyed joining in all the activities that we have to offer at Red Oaks. I am very pleased that you felt that your Dad was in safe hands with our excellent nursing team. We look forward to seeing you and your dad again for a future stay.


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Overall Experience  Overall Experience 5.0 out of 5

Very pleased generally with the level of care. The staff are excellent and go out of their way to help. Nice food well cooked. The room is excellent with shower and air conditioning, good TV and a nice chair.

Reply from Martin Knight, Marketing Administrator at Barchester Red Oaks Care Home

Thank you very much for taking the time to leave a review and for the kind words regarding the care here at Red Oaks.


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Overall Experience  Overall Experience 5.0 out of 5

I found all the staff extremely helpful and caring. They were always organising things for the residents to do, even with the added difficulty of lockdown. The whole place is very clean and tidy, more like a hotel than a care home. They looked after my auntie for what turned out to be the last year
of her life and she thoroughly enjoyed herself. She loved being taken for walks in the beautiful extensive gardens they have there. You couldn't wish for a better place for your loved ones.

Reply from Linda Ryan, Marketing Administrator at Barchester Red Oaks Care Home

Thank you very much for taking the time to write a review, it was an absolute pleasure to look after your aunt. She enjoyed joining in with all the social activities with the friends that she made here. We will all miss her big smile, the beautiful gardens that we had were one of her favourite places.


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Overall Experience  Overall Experience 5.0 out of 5

A very nice care home in pleasant grounds and close to the town centre. The level of care and of caring is very high and staff are helpful, cheerful and polite. Life at the home is currently constrained by COVID restrictions which is a pity. Hopefully, things will open up more very soon and allow us
a fuller appreciation of life there. A visitors toilet would have been helpful during these times and communication could have been better in the first few weeks.

Reply from Linda Ryan, General Manager at Barchester Red Oaks Care Home

Thank you for your review, we are now welcoming the easing of the restrictions with up to 5 designated visitors into the home along with visiting in our beautiful gardens and specially designed visitor suite.
I am sorry that our communication could have been improved in the first few weeks we always strive to make improvements and welcome feedback.
We look forward to you joining us for the garden parties planned over the coming months.


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Overall Experience  Overall Experience 5.0 out of 5

Red Oaks is and has been the most fantastic care home for my parents I could have hoped for, eg caring, very responsive and providing top-quality care. I'm really pleased with them.

Reply from Linda Ryan, General Manager at Barchester Red Oaks Care Home

Thank you very much for taking the time to leave a review and for the kind words regarding the care here at Red Oaks.


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Overall Experience  Overall Experience 5.0 out of 5

The quality of care for my parents is exemplary. Every effort is made in this difficult pandemic time to ensure that residents are safe, well and cared for.
The attention to detail from all staff is kind. There is a consideration for me as family too. I can't speak too highly of the reassurance they
have given.

Reply from Linda Ryan, General Manager at Barchester Red Oaks Care Home

Thank you very much for taking the time to leave a review and for your kind words, it is a pleasure to care for your mum and dad. Consideration and providing reassurance to families is something that is really important to us.


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Overall Experience  Overall Experience 5.0 out of 5

So wonderful to be able to visit Dad outside after all this time - brilliant in the gazebo. The staff have been amazing throughout lockdown - sending regular cards, letters and photos of Dad. Wonderful garden with rainbows everywhere cheering everyone up. There are specific staff to thank you to, but
I will save that for another day.

Reply from Linda Ryan, General Manager at Barchester Red Oaks Care Home

Thank you very much for taking the time to write a review, I am pleased that you are now able to visit your dad in our gazebo. Keeping residents and family members in contact and regular communication flowing is something that is very important to us.


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Overall Experience  Overall Experience 5.0 out of 5

I have been extremely happy with the care and attention at Red Oaks since my mother was admitted nine months ago. The staff are outstanding and they are full of energy and enthusiasm. They have coped with the recent crisis extremely efficiently and I would recommend Red Oaks without hesitation.

Reply from Martin Knight, Marketing Administrator at Barchester Red Oaks Care Home

Thank you very much for writing a review and mentioning the exceptional care he received. Kindness, dignity, respect and ensuring that everyone receives a warm welcome is something that we are very proud of at Red Oaks. Thank you for all the support that you gave to us.


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Overall Experience  Overall Experience 5.0 out of 5

Excellent care home. Staff are wonderful and their communication is top-notch. Beautiful surroundings. My father is the happiest he has been for years.

Reply from Martin Knight, Marketing Administrator at Barchester Red Oaks Care Home

Thank you very much for writing a review and mentioning the exceptional care he received. Kindness, dignity, respect and ensuring that everyone receives a warm welcome is something that we are very proud of at Red Oaks. Thank you for all the support that you gave to us.


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Overall Experience  Overall Experience 5.0 out of 5

Mum is extremely happy at Red Oaks. We are very pleased with her experience at the home, and grateful to all of the wonderful staff.

Reply from Martin Knight, Marketing Administrator at Barchester Red Oaks Care Home

Thank you very much for writing a review and mentioning the exceptional care she received. Kindness, dignity, respect and ensuring that everyone receives a warm welcome is something that we are very proud of at Red Oaks. Thank you for all the support that you gave to us.


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Overall Experience  Overall Experience 5.0 out of 5

The staff are always very professional and helpful during these difficult times. My dad always looks well looked after and happy.

Reply from Martin Knight, Marketing Administrator at Barchester Red Oaks Care Home

Thank you very much for writing a review and mentioning the exceptional care he received. Kindness, dignity, respect and ensuring that everyone receives a warm welcome is something that we are very proud of at Red Oaks. Thank you for all the support that you gave to us.


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Overall Experience  Overall Experience 5.0 out of 5

My father is looked after with exemplary care. The staff could not be kinder or more caring. The communication and care have been outstanding during Covid-19 and the care home manager is everything you could hope for. Thank you.

Reply from Martin Knight, Marketing Administrator at Barchester Red Oaks Care Home

Thank you very much for writing a review and mentioning the exceptional care he received. Kindness, dignity, respect and ensuring that everyone receives a warm welcome is something that we are very proud of at Red Oaks. Thank you for all the support that you gave to us.


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Current Review Score: 9.9 (9.901)

Overview of Review Score

The Review Score of 9.9 (9.901) out of 10 for Barchester Red Oaks Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.901 for Barchester Red Oaks Care Home is calculated as follows: ( (184 Excellents x 5) + (16 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 202 Ratings = 4.901

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Red Oaks Care Home is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 17 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 7 Apr 2018

Overall
Outstanding

  • Caring

    Outstanding
  • Effective

    Good
  • Responsive

    Outstanding
  • Safe

    Good
  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (63)

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Meet the Team (11)

Linda

Linda Ryan

Job Title: General Manager

Joined: 2017

I have been a registered nurse for over 20 years. My passion for working with older people in a nursing home environment started with my first registered manager position in 2003. My career has also included positions such as a Practice Development Nurse and a Dementia Specialist. Before Barchester, I was a Director of Care for a luxury retirement village, commissioning both a nursing home and a domiciliary care service. This position involved managing, coaching and mentoring the registered managers.


I am proud of being able to make a difference to peoples' lives by providing high quality, person-centred care in a supportive learning environment within an open and fair culture.


My door is always open for a coffee (or tea) and a chat, whether that is for residents, relatives or staff members.


Gabriel

Gabriel Buzamurga

Job Title: Deputy Manager

Joined: 2015

I commenced my career at Red Oaks in 2015 progressing from a registered nurse to a senior nurse and now I am very proud to be assisting the senior general manager leading the team.


I am very passionate about providing outstanding care ensuring that residents and their families are receiving person-centred clinical and social care.


I am passionate, dedicated and committed to working alongside my team to make a difference every day in resident's lives.


Karen

Karen Poulter

Job Title: Care Manager

Joined: 2003

I qualified as an RN1 and RMN in the 1980s and after a career in psychiatry, I joined the team at Red Oaks as the Care Manager. After 15 years I still love coming to work and have met and worked with many fantastic people. My role is to ensure a high quality of care for our residents. Off-duty I love travelling with my family and reading gives me great pleasure.


Louise

Louise Pocock

Job Title: Administrator

Joined: 2005

I have worked at Red Oaks since April 2005, initially on reception before becoming Administrator in March 2006. I gained my NVQ level 3 in Business & Administration in January 2009. I am responsible for supporting residents, relatives and staff with administration, financial and HR matters. The Admin team give a warm welcome to all our visitors and help to create the homely, family atmosphere that spreads throughout Red Oaks.


Leigh

Leigh Clifford

Job Title: Head Chef

Joined: 2019

I am aware mealtimes are a hugely important event in the day for our residents, so I endeavor to prepare, cook and present food from seasonal menu that residents enjoy. I lead a team of kitchen staff comprising of, a 2nd Chef, Kitchen assistants and hostesses whom I support in their roles and encourage to professionally develop. I work closely with the General Manager, Deputy and Registered Nurses to ensure we provide meals suitable for residents differing requirements, for example, Diabetic, Pureed, Soft, Gluten free and Lactose free diets.
Red Oaks, holds events for residents, relatives and local community throughout the year which always involves catering. This is jointly organised with the General Manager, Activity Coordinator and myself and relies on effective team work by all the kitchen team to make a success of the event. I communicate daily with the General Manager and visit residents in their own rooms regularly or chat with them in the dining room, to ensure we are meeting their individualised needs and they are satisfied.
I am always happy to prepare catering for special occasions for residents and their families and we have previously catered for a wedding, birthday parties and funeral teas. Visitors to the home will find they have access to tea, coffee and my home baking and many make use of this facility.
I enjoy working at Red Oaks, as there is excellent communication between all departments and I there is a great team spirit where everyone helps when required


Sue

Sue McHoy

Job Title: Activities Coordinator

Joined: 2022

My role as activity coordinator at Red Oaks is ensuring that all residents have a full and varied activity program. Using our getting to know me books and knowing our residents backgrounds develop our activity program. Having lived in Henfield for the past 10 years I enjoy assisting residents maintaining and forming new the community connections.
I am passionate about my role, the part is having fun and making people smile.


Clare

Clare Mowatt

Job Title: Hospitality Manager

Joined: 1994

Clare's role as Hospitality Manager means that she is responsible for the restaurant and also for the hostess services to the Assisted Living Apartments. She maintains overall responsibility for hygiene procedures and ensures that staff follow these at all times. Clare is also responsible for the housekeeping and laundry function at the home.


Steve

Steve Martin

Job Title: Head of Maintenance

Joined: 2015

I enjoy working at Red Oaks, I ensure that the home is well maintained and work with external contractors to ensure all equipment and the home itself is safe and fit for purpose. I enjoy chatting to the residents as I go around the home and it’s a lovely part of my job to build relationships not only my colleagues but with the residents in their home.


Martin

Martin Knight

Job Title: Marketing Administrator

Joined: 2008

I have been working at Red Oaks for more than 9 years during which time I have worked in most departments. I get to meet with the families of potential residents who are seeking to find the right level of care for their relatives. I love showing our fantastic home to everyone who visits and I feel privileged to be able to offer help to families, in what is often, a very difficult and emotional decision.


Virginia

Virginia Ramos

Job Title: Senior Nurse

Joined: 2004

I have worked at Red Oaks for 16 years and I consider it as my second home. I love being a Nurse. My responsibility is to ensure the high quality care of our residents, maintaining their general wellbeing and to make them happy. At Red Oaks we work as a team.


Sharon

Sharon Haigh

Job Title: Care Practitioner

Joined: 1990

I started work at Red Oaks 30 years ago. At the time I thought that I would stay for 6 months. I have had various roles over that time all care related and I have received a lot of training. I am a Care Practitioner and Head of the Unit on the Lavender floor which is one of our dementia floors.


I have had the privilege of meeting and caring for some truly amazing people. I love my job at Red Oaks with no two days ever being the same.


In 2017 I was nominated for the Barchester Care Awards and was very surprised and humbled to win the Lifetime Achievement in care award.