Barchester Red Oaks Care Home

The Hooks, Henfield BN5 9UY

9.9 111 Reviews

Funding & Fees Guide for Barchester Red Oaks Care Home

Funding Types Accepted

Self funding (Private)

Local Authority with Top-Up

Local Authority

NHS Continuing Healthcare (CHC) Funding

Weekly Charges per Person

Self-Funded Residential Care from £2,088

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.

(these prices are only a guideline, please contact Barchester Red Oaks Care Home to find out the exact price for your requirements)

Facilities

Bar/Café

Close to Local shops

Gardens

Lift

Minibus or other transport

Near Public Transport

Own Furniture if required

Pet Friendly (or by arrangement)

Phone Point in own room

Residents Internet Access

Residents Kitchenette

Smoking not permitted

Television point in own room

Wheelchair Access

Order by:

Review from Ros F (Daughter of Resident) published on 12 March 2020
Submitted via Website • Report

Overall Experience

My mother lived at Red Oaks, Henfield for the last two-plus years of her life and my father visited most days. I visited frequently and would like to express my thanks and gratitude to the Manager and all the staff who genuinely cared about the people they looked after. There was a very good balance

between maintaining dignity and autonomy but also recognising the limitations of the patients. The environment was much like an excellent hotel with beautiful grounds but was also home to all the residents. Staff paid attention to all the little things that meant so much to my mother and were very kind and caring. My father also felt very much at home and enjoyed the relationships he built with the staff and patients who also showed a lot of care towards him. The end of life care and support they gave to us as a family was exemplary and we stayed overnight with my mother and watched her draw her last breath. The nurturing care and support by individual staff meant so much to us.

Reply from Linda Ryan, General Manager at Barchester Red Oaks Care Home

Thank you very much for taking the time to write a review. It was an absolute pleasure to care for your mother. Both your Mum and Dad are sadly missed at Red Oaks, providing exemplary end of life care to not only the resident but the family is very important to all the staff here at Red Oaks.
Building relationships and paying attention to the details enabling a person centred approach is embedded in our ethos, it is lovely to hear your comments that the staff genuinely care for the residents that they look after.

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Review from Beatrice A (Daughter of Resident) published on 6 March 2020
Submitted via Website • Report

Overall Experience

I haven't been able to write a review about Red Oaks simply because it was so close to my heart.
My father spent his last few years there until he died on the 10th November 2019. I cannot express how kind and caring his last few years were. The staff treated my father with more than dignity and were

exceptional with their physical care; he never smelt like 'old man' for example, Dad was dressed properly and I am so grateful for everyone at Red Oaks not only for that but for treating a very very clever man and many guests like him with such respect.
It's been four months since my father died and I look fondly back of coming in from what was a bit of a gruelling journey every fortnight - but worth every step - to the welcome I received at Red Oaks.
Can't thank you enough.
When the question is value for money as below, no money can buy the above. We were very lucky we had the money. However so grateful that we were able to find Red Oaks - for all the above reasons.

Reply from Linda Ryan, General Manager at Barchester Red Oaks Care Home

Thank you very much for writing a review and mentioning the exceptional care he received. Kindness, dignity, respect and ensuring that everyone receives a warm welcome is something that we are very proud of at Red Oaks. Thank you for all support that you gave to us.

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Review from Rosemary C (Daughter-in-law of Resident) published on 6 March 2020
Submitted via Postal Card • Report

Overall Experience

The care and attention of staff towards the residents of Red Oaks appears excellent. My only concern is the standard of the food which was at times satisfactory but at other times poor.
The food, especially desserts, was frequently high in fats and sugars. I suggest to ask a famous chef for advice

on how to improve the food quality. Food only needs to be simple but nourishing.

Reply from Linda Ryan, General Manager at Barchester Red Oaks Care Home

Thank you very much for taking the time to write a review and mention that the care and attention of staff is excellent. I am sorry that you did not find the food to be of the same high standard, all our menus are written to meet the nutritional requirements of our residents. Menus are also written in consultation with residents, we will discuss this with residents desserts in our next meeting thank you for the feedback.

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Review from P C (Son of Resident) published on 25 February 2020
Submitted via Postal Card • Report

Overall Experience

My mother lived at Red Oaks for almost 5 years and from the time that she could no longer care for herself until her death. She was always well cared for, particularly in the later stages. As a visitor, I found the staff to be very welcoming and exemplary in their duties. The nursing staff are outstanding

in their care and professionalism.

Reply from Linda Ryan, General Manager at Barchester Red Oaks Care Home

Thank you very much for taking the time to write a review and commenting on the outstanding nursing staff in their care and professionalism.

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Review from A K (Niece of Resident) published on 8 January 2020
Submitted via Postal Card • Report

Overall Experience

It was like a top-class holiday. Everything you could ever wish for was there.

Reply from Linda Ryan, General Manager at Barchester Red Oaks Care Home

Thank you very much for taking the time to write a review and the lovely feedback that you gave us.

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Review from Howard B (Son of Resident) published on 9 December 2019
Submitted via Postal Card • Report

Overall Experience

My father and stepmother were resident in Red Oaks for over 18 months. They received very professional, thoughtful and loving care as their health declined. As the son who lives some distance away, I was treated very kindly and openly from all levels of staff who constantly found the time to update

me. Words cannot adequately sum up how delighted I was with the care provided.

Reply from Linda Ryan, General Manager at Barchester Red Oaks Care Home

Thank you very much for taking the time to write a review and your kind words, updating family and friends is something that it very important to us. It was a pleasure to care for both your father and step mother.

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Review from C D (Niece of Resident) published on 4 December 2019
Submitted via Postal Card • Report

Overall Experience

Although expensive, Red Oaks provides a high-quality caring environment particularly for those with dementia. The management team are visible, engaging with residents. There is a good range of activities for residents to get involved with. The environment is excellent, beautiful grounds and very comfortable

public area in which to meet up with the residents. If I could suggest one area for improvement it would be to engage relatives slightly more in decisions over nursing and interventions. Otherwise very satisfied. Thank you.

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Review from A M (Son of Resident) published on 7 October 2019
Submitted via Postal Card • Report

Overall Experience

Very friendly and attentive staff. Lovely surroundings.

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Review from C P (Son of Resident) published on 12 September 2019
Submitted via Postal Card • Report

Overall Experience

My mother has been in the Red Oaks Care Home, Henfield for just over a year now. I can only speak most highly of the overall care that all the staff show to my mother. I looked around at many homes before deciding on Red Oaks, and this home is by far the best that I had seen.

Reply from Linda Ryan, General Manager at Barchester Red Oaks Care Home

Thank you very much for taking the time to leave a review and the lovely things that you have said about Red Oaks.

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Review from J G (Daughter of Resident) published on 12 September 2019
Submitted via Postal Card • Report

Overall Experience

My mother has been at Red Oaks for just over one year and considers this home, with many friends around. The staff are always helpful and caring and go the extra mile every time to assure Mum's wellbeing and happiness. The meals are healthy and satisfying and served in a delightful setting. The activities

are frequent and fun. When my time comes I want to be in such a place to enjoy my 'old age'!

Reply from Linda Ryan, General manager at Barchester Red Oaks Care Home

Than you very much for taking the time to leave this lovely review. It is such a compliment that you yourself would like to come and stay at Red Oaks.

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Review from Rebecca H (Regular Volunteer) published on 12 September 2019
Submitted via Postal Card • Report

Overall Experience

I have been visiting Red Oaks as a volunteer for over four years subsequent to visiting my mother as a resident. Those residents who are less mobile and who remain in their rooms welcome companionship and befriending which the lovely carers provide, but not to the length of time that some residents

would welcome. Barchester recognises the value of volunteers prepared to help bridge this gap. It's a rewarding voluntary occupation and often great fun!

Reply from Linda Ryan, Marketing Administrator at Barchester Red Oaks Care Home

Thank you very much for leaving a review. We value our volunteers and they are a very important part of our team. Thank you for taking the time to volunteer with us.

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Review from Sue C (Daughter of Resident) published on 16 August 2019
Submitted via Postal Card • Report

Overall Experience

I could not fault the staff. They were all very caring to my mother and all the family. Nothing was too much trouble for anyone.

Reply from Martin Knight, Marketing Administrator at Barchester Red Oaks Care Home

Thank you Sue for your review. Your Mum was very much loved by all the staff and it was very nice getting to know all your family during your frequent visits

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Review from Stuart P (Son of Resident) published on 8 July 2019
Submitted via Postal Card • Report

Overall Experience

My parents were at Redoaks for respite care. They had a mixture of needs, my father dementia, my mother nursing but both were treated very kindly and with respect. The staff are very friendly and the home itself and the gardens are lovely.

Reply from Linda Ryan, General Manager at Barchester Red Oaks Care Home

Thank you very much for taking the time to write a review and the kind words with regards to the staff and gardens.

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Review from Gill F (Niece of Resident) published on 20 June 2019
Submitted via Postal Card • Report

Overall Experience

My 92-year-old aunt spent 20 months in Red Oaks receiving full nursing care and I am so pleased we chose Red Oaks. It is a very caring, efficient, happy home, with many daily activities and organised outings and wonderful facilities. I visited most days during the 20 months at very random times and

every single time saw first-hand the care and gentle handling of the residents by all the staff. It had a friendly, welcoming atmosphere both for residents and visitors. Plenty of space both indoor and outdoor and regularly involved in village activities which benefitted the residents. Highly recommend Red Oaks, if only all care homes could be as good as this one.

Reply from Linda Ryan, General Manager at Barchester Red Oaks Care Home

Thank you for taking the time to write such kind words of your experience whilst visiting your aunt at Red Oaks. It was an absolute pleasure to care for your aunt.

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Review from Nicola C (Daughter of Resident) published on 22 May 2019
Submitted via Postal Card • Report

Overall Experience

My father was looked after by Red Oaks Care Home for almost six years. He already had advanced Alzheimer's when he first came but the compassion, kindness and care of everyone at Red Oaks made us feel he could not have been better looked after anywhere. He was always treated with dignity and respect

and we felt the staff knew him and what he was still able to enjoy and built up a strong relationship with him. Red Oaks helped him to have the best possible last years providing great comfort and confidence in his care for me and my sisters.

Reply from Linda Ryan, General Manager at Barchester Red Oaks Care Home

Thank you very much for taking the time to write a review and the kind words that you have said about the staff here at Red Oaks. It was an absolute pleasure to look after your father, I am pleased that you found this a comfort and gave you confidence.

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Review from P H (Husband of Resident) published on 12 February 2019
Submitted via Postal Card • Report

Overall Experience

First class service in all areas.

Reply from Linda Ryan, General Manager at Barchester Red Oaks Care Home

Thank you very much for taking the time to write a review and saying that you think that we are first class.

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Review from Alastair M (Son of Resident) published on 7 February 2019
Submitted via Postal Card • Report

Overall Experience

Due to the progression of my mother's dementia, she required full-time care. With her condition, it was a worry as to how I would manage and how she would cope with the transition. The staff at Red Oaks were very supportive and their expertise enabled her to settle in quickly to what she is happy to

regard as her new home.

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Review from S G (Son-in-law of Resident) published on 2 October 2018
Submitted via Postal Card • Report

Overall Experience

Wonderful experience! Have been most impressed by everything at Red Oaks.
The physical property and contents are excellent but the biggest asset is the amazing staff. They all really care for the residents and we can leave knowing that our special "mom" is being taken great care of! Thank you.

Reply from Linda Ryan, General Manager at Barchester Red Oaks Care Home

Thank you very much for your review and your experience of Red Oaks has been such a positive one.

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Review from J T (Daughter of Resident) published on 26 September 2018
Submitted via Postal Card • Report

Overall Experience

Warm, welcoming home.

Reply from Linda Ryan, General Manager at Barchester Red Oaks Care Home

Thank you very much for taking the time to review Red Oaks and commenting that it is a warm and welcoming home.

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Review from Christine J (Daughter of Resident) published on 23 July 2018
Submitted via Postal Card • Report

Overall Experience

My mother is so much healthier and safer than before coming to Red Oaks. Mum now has people to talk to and do activities with. As I live in Cyprus it is comforting to know that Mum is well taken care of.

Reply from Linda Ryan, General Manager at Barchester Red Oaks Care Home

Thank you very much for your review, maintaining social contact and offering wide variety of activities is something that is an important part of our care to improve well being. I am pleased that you feel that your Mum is safe at Red Oaks.

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Meet the Team (11)

Linda Ryan

Job Title: General Manager

Joined: 2017

I have been a registered nurse for over 20 years. My passion for working with older people in a nursing home environment started with my first registered manager position in 2003. My career has also included positions such as a Practice Development Nurse and a Dementia Specialist. Before Barchester, I was a Director of Care for a luxury retirement village, commissioning both a nursing home and a domiciliary care service. This position involved managing, coaching and mentoring the registered managers.

I am proud of being able to make a difference to peoples' lives by providing high quality, person-centred care in a supportive learning environment within an open and fair culture.

My door is always open for a coffee (or tea) and a chat, whether that is for residents, relatives or staff members.

Gabriel Buzamurga

Job Title: Deputy Manager

Joined: 2015

I commenced my career at Red Oaks in 2015 progressing from a registered nurse to a senior nurse and now I am very proud to be assisting the senior general manager leading the team.

I am very passionate about providing outstanding care ensuring that residents and their families are receiving person-centred clinical and social care.

I am passionate, dedicated and committed to working alongside my team to make a difference every day in resident's lives.

Karen Poulter

Job Title: Care Manager

Joined: 2003

I qualified as an RN1 and RMN in the 1980s and after a career in psychiatry, I joined the team at Red Oaks as the Care Manager. After 15 years I still love coming to work and have met and worked with many fantastic people. My role is to ensure a high quality of care for our residents. Off-duty I love travelling with my family and reading gives me great pleasure.

Louise Pocock

Job Title: Administrator

Joined: 2005

I have worked at Red Oaks since April 2005, initially on reception before becoming Administrator in March 2006. I gained my NVQ level 3 in Business & Administration in January 2009. I am responsible for supporting residents, relatives and staff with administration, financial and HR matters. The Admin team give a warm welcome to all our visitors and help to create the homely, family atmosphere that spreads throughout Red Oaks.

Leigh Clifford

Job Title: Head Chef

Joined: 2019

I am aware mealtimes are a hugely important event in the day for our residents, so I endeavor to prepare, cook and present food from seasonal menu that residents enjoy. I lead a team of kitchen staff comprising of, a 2nd Chef, Kitchen assistants and hostesses whom I support in their roles and encourage to professionally develop. I work closely with the General Manager, Deputy and Registered Nurses to ensure we provide meals suitable for residents differing requirements, for example, Diabetic, Pureed, Soft, Gluten free and Lactose free diets.
Red Oaks, holds events for residents, relatives and local community throughout the year which always involves catering. This is jointly organised with the General Manager, Activity Coordinator and myself and relies on effective team work by all the kitchen team to make a success of the event. I communicate daily with the General Manager and visit residents in their own rooms regularly or chat with them in the dining room, to ensure we are meeting their individualised needs and they are satisfied.
I am always happy to prepare catering for special occasions for residents and their families and we have previously catered for a wedding, birthday parties and funeral teas. Visitors to the home will find they have access to tea, coffee and my home baking and many make use of this facility.
I enjoy working at Red Oaks, as there is excellent communication between all departments and I there is a great team spirit where everyone helps when required

Sue McHoy

Job Title: Activities Coordinator

Joined: 2022

My role as activity coordinator at Red Oaks is ensuring that all residents have a full and varied activity program. Using our getting to know me books and knowing our residents backgrounds develop our activity program. Having lived in Henfield for the past 10 years I enjoy assisting residents maintaining and forming new the community connections.
I am passionate about my role, the part is having fun and making people smile.

Clare Mowatt

Job Title: Hospitality Manager

Joined: 1994

Clare's role as Hospitality Manager means that she is responsible for the restaurant and also for the hostess services to the Assisted Living Apartments. She maintains overall responsibility for hygiene procedures and ensures that staff follow these at all times. Clare is also responsible for the housekeeping and laundry function at the home.

Steve Martin

Job Title: Head of Maintenance

Joined: 2015

I enjoy working at Red Oaks, I ensure that the home is well maintained and work with external contractors to ensure all equipment and the home itself is safe and fit for purpose. I enjoy chatting to the residents as I go around the home and it’s a lovely part of my job to build relationships not only my colleagues but with the residents in their home.

Martin Knight

Job Title: Marketing Administrator

Joined: 2008

I have been working at Red Oaks for more than 9 years during which time I have worked in most departments. I get to meet with the families of potential residents who are seeking to find the right level of care for their relatives. I love showing our fantastic home to everyone who visits and I feel privileged to be able to offer help to families, in what is often, a very difficult and emotional decision.

Virginia Ramos

Job Title: Senior Nurse

Joined: 2004

I have worked at Red Oaks for 16 years and I consider it as my second home. I love being a Nurse. My responsibility is to ensure the high quality care of our residents, maintaining their general wellbeing and to make them happy. At Red Oaks we work as a team.

Sharon Haigh

Job Title: Care Practitioner

Joined: 1990

I started work at Red Oaks 30 years ago. At the time I thought that I would stay for 6 months. I have had various roles over that time all care related and I have received a lot of training. I am a Care Practitioner and Head of the Unit on the Lavender floor which is one of our dementia floors.

I have had the privilege of meeting and caring for some truly amazing people. I love my job at Red Oaks with no two days ever being the same.

In 2017 I was nominated for the Barchester Care Awards and was very surprised and humbled to win the Lifetime Achievement in care award.

Barchester Red Oaks Care Home

Care Provided by Barchester Red Oaks Care Home

Good to Know

Funding & Fees Guide for Barchester Red Oaks Care Home

Facilities

Barchester Red Oaks Care Home Reviews (111)

Overview of Review Score

Detailed Breakdown of Review Score

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Awards / Recognitions (63)