Barchester Red Oaks Care Home

The Hooks, Henfield BN5 9UY

9.9 111 Reviews

Funding & Fees Guide for Barchester Red Oaks Care Home

Funding Types Accepted

Self funding (Private)

Local Authority with Top-Up

Local Authority

NHS Continuing Healthcare (CHC) Funding

Weekly Charges per Person

Self-Funded Residential Care from £2,088

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.

(these prices are only a guideline, please contact Barchester Red Oaks Care Home to find out the exact price for your requirements)

Facilities

Bar/Café

Close to Local shops

Gardens

Lift

Minibus or other transport

Near Public Transport

Own Furniture if required

Pet Friendly (or by arrangement)

Phone Point in own room

Residents Internet Access

Residents Kitchenette

Smoking not permitted

Television point in own room

Wheelchair Access

Order by:

Review from Terry B (Son-in-law of Resident) published on 23 July 2018
Submitted via Postal Card • Report

Overall Experience

Delighted with the staff at Red Oaks and the overall level of care.

Activities for the residents are great.

Reply from Linda Ryan, General Manager at Barchester Red Oaks Care Home

Thank you very much for your review, I am pleased that you are delighted with the staff and the activities at Red Oaks.

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Review from M M (Son-in-law of Resident) published on 29 May 2018
Submitted via Postal Card • Report

Overall Experience

Continually providing excellent care. Outstanding at everything.

Reply from Linda Ryan, General Manager at Barchester Red Oaks Care Home

Thank you very much for your review and your kind words regarding the excellent standards of care that we provide.

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Review from Charlotte M (Granddaughter of Resident) published on 29 May 2018
Submitted via Postal Card • Report

Overall Experience

Great team. A clean and fun environment for residents.

Reply from Linda Ryan, General Manager at Barchester Red Oaks Care Home

Thank you very much for your review, providing outstanding care starts with the great team that we have here.

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Review from P R (Respite Resident) published on 22 May 2018
Submitted via Postal Card • Report

Overall Experience

I came to stay at Red Oaks for respite after a total hip replacement and I had such a restful two weeks. Such wonderful caring and professional staff made my stay lovely.
I will definitely come again. Thank you so much.

Reply from Linda Ryan, General Manager at Barchester Red Oaks Care Home

Thank you very much for your review and your kind comments about the caring and professional staff at Red Oaks. I am pleased that you had a restful 2 weeks.

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Review from David R (Son of Resident) published on 22 May 2018
Submitted via Postal Card • Report

Overall Experience

Fantastic.
Great care with a smile and service ability that makes you sure your mother is safe.

Reply from Linda Ryan, General Manager at Barchester Red Oaks Care Home

Thank you very much for the review, we like giving great care with a smile, it is important that relatives feel that their loved ones and friends are safe.

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Review from Diane G (Wife of Resident) published on 27 April 2018
Submitted via Website • Report

Overall Experience

All the staff at Red Oaks are caring, compassionate and dedicated to the well-being and comfort of all the residents. It is a beautiful, calm and friendly environment for residents and visitors alike. Even family pets are welcomed to visit.
The meals are freshly cooked and delicious and the catering

team go the extra mile for special occasions such as birthdays and anniversaries. Every member of staff shows love and respect to each and every one of the people in their care.

Reply from Martin Knight, Marketing Administrator at Barchester Red Oaks Care Home

Thank you very much for your kind words regarding our staff and our friendly, calm atmosphere. We enjoy celebrating special occasions and going the extra mile to ensure that our residents, relatives and friends have a fabulous time.

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Review from Christopher G (Resident) assisted by family/friend published on 20 April 2018
Submitted via Postal Card • Report

Overall Experience

Extremely friendly and helpful staff.
Beautiful setting, lovely garden.
Excellent food and great variety.
Clean.
Fun activities.
Accommodating to all residents needs.

Reply from Linda Ryan, General Manager at Barchester Red Oaks Care Home

Thank you for your very kind comments about our staff and activities. We are very lucky to be situated in such a beautiful setting for all our residents, relatives and friends to enjoy.

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Review from J D (Resident) assisted by family/friend published on 28 February 2018
Submitted via Postal Card • Report

Overall Experience

The staff are very caring and considerate. I feel very lucky to have such a lovely room and beautiful view. Staff have got to know me as a person. Amenities close to Red Oaks are very good and it is nice to be able to walk to use these.

Reply from Linda Ryan, General Manager at Barchester Red Oaks Care Home

Thank you very much for taking the time to write this review and the kind words that you said regarding our staff at Red Oaks.

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Review from Margaret S (Resident) assisted by family/friend published on 3 January 2018
Submitted via Postal Card • Report

Overall Experience

Please see below for comments on overall excellent service.
My experience was greatly enhanced by the kindness of all the staff.
The one distressing experience came in the form of an unannounced caller with a dog (I am allergic to dogs).
Having asked the caller to remove the dog from my room she

questioned me whether I was allergic to dogs or disliked dogs.

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Review from Nick O (Grandson of Resident) published on 20 December 2017
Submitted via Postal Card • Report

Overall Experience

Red Oaks provides astonishingly good care for Nannie, and I am delighted with how they make her feel. Absolutely nothing is too much trouble and the staff are honestly phenomenal. The venue welcomes my family as if we were their own and make us feel very much at home. I'm delighted that Nannie has this

support and facility and couldn't recommend Red Oaks enough.

Reply from Linda Ryan, General Manager at Barchester Red Oaks Care Home

Thank you for your review and kind words it is always our aim to include both our residents and relatives into the Red Oaks family.

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Review from J G (Relative of Resident) published on 20 December 2017
Submitted via Postal Card • Report

Overall Experience

We have just had a lovely evening at a Christmas cheese and wine evening for the residents. The evening was wonderful with the staff looking after the residents who thoroughly enjoyed the food, wine and music.

Reply from Linda Ryan, General Manager at Barchester Red Oaks Care Home

Thank you very much for your review. I am so pleased that you enjoyed the cheese and wine evening.

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Review from Lesley G (Daughter of Resident) published on 4 December 2017
Submitted via Website • Report

Overall Experience

From the moment you walk into reception at Red Oaks, you are always greeted with a warm welcome. Everyone is treated with respect and dignity. All the Residents are encouraged to join in with a wide variety of activities and equally given the time and space to relax and do what they are comfortable

with. Care is professional and respectful of individual needs. Mealtimes are very special. The food is excellent and beautifully served in the elegant dining room. All the staff smile a lot and call everyone by their first name creating a warm and safe environment. There is a real 'home from home' feeling where families are made to feel part of the life there.

My Mother has been at Red Oaks for 4 months now and has settled in wonderfully well. The Staff have handled the adjustment for my Mother and all our family with care and understanding and given reassurance when necessary. It is now a joy for us to visit her there and hear her say 'It is very nice here. The people are lovely.'

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Review from Clare G (Granddaughter of Resident) published on 13 November 2017
Submitted via Website • Report

Overall Experience

Thanks to the staff at Red Oaks yesterday, my husband and I had a wedding celebration for our close family and my grandmother who is currently a resident at Red Oaks. We had a local vicar visit and held it in the conservatory overlooking the beautiful gardens. The staff were so supportive and helpful

to accommodate our rather unusual request. As our grandmother was unable to make the wedding in London, we decided to bring the wedding to her. Staff had set up the room brilliantly with flowers and prepared everything we needed. They were so helpful throughout the day taking photos etc, but most of all with Nannie being on hand when she needed support. Staff had spent the whole morning supporting Nannie to look extra special, curling her hair and putting on her wedding outfit and she looked fabulous! We cannot thank the staff team enough for accommodating us and allowing us to create such special memories we will treasure forever!

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Review from Michael C (Son of Resident) published on 13 November 2017
Submitted via Postal Card • Report

Overall Experience

First class care with friendly staff beautifully kept property with well maintained garden.

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Review from A C (Daughter-in-law of Resident) published on 13 November 2017
Submitted via Postal Card • Report

Overall Experience

Comfortable accommodation, beautiful grounds excellent facilities, caring staff and a good range of food and activities.

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Review from S K (Daughter of Resident) published on 23 October 2017
Submitted via Postal Card • Report

Overall Experience

Great, caring staff. My mother appreciates the quality and choice of food. Everywhere inside and out is kept in good order and there is never a hint of 'care home odour'.

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Review from Emma O (Granddaughter of Resident) published on 5 October 2017
Submitted via Website • Report

Overall Experience

The setting at Red Oaks is beautiful, in the heart of a lovely village. The layout inside is well designed with a welcoming and sunny reception. The dining room and lounges are cosy and comfortable and my nannie's bedroom spacious.

They seem to have thought of everything with a hair salon, secure

garden/courtyard and a conservatory where you can have birthday gatherings and things like that.

Above all else though, it's the staff that make it the most wonderful place. They care so much and in the weeks my nannie has been there, I can tell they've formed a bond with her. They take a pride in how she looks each day and are always there to help with anything we need.

It only took a short while for my nannie to settle. We had expected it to take a lot longer and I believe it's the caring nature of the staff and their genuine interest in finding out what my nannie liked and didn't like, that enabled this to happen, especially when my nannie had lived alone and been independent beforehand.

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Review from C W (Friend of Resident) published on 26 September 2017
Submitted via Postal Card • Report

Overall Experience

Red Oaks Care Home is a welcoming and friendly place. The grounds are beautifully kept and the rooms and communal areas are clean, tastefully decorated and fit for purpose. The staff are always cheerful and treat everyone with dignity and respect. The new communal areas and coffee and tea facilities

are a great addition. I can highly recommend Red Oaks Care Home to everyone.

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Review from Brian B (Brother of Resident) published on 15 September 2017
Submitted via Postal Card • Report

Overall Experience

My sister has been a resident for over two years. We visit at least twice a week and we have never had cause for concern over the care she receives, the friendliness of the staff or the general cleanliness of the home.
A beautiful home in wonderful grounds.

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Review from J B (Sister-in-law of Resident) published on 15 September 2017
Submitted via Postal Card • Report

Overall Experience

We visit the home regularly and have only found kindness and concern from the staff whenever we have been.

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Meet the Team (11)

Linda Ryan

Job Title: General Manager

Joined: 2017

I have been a registered nurse for over 20 years. My passion for working with older people in a nursing home environment started with my first registered manager position in 2003. My career has also included positions such as a Practice Development Nurse and a Dementia Specialist. Before Barchester, I was a Director of Care for a luxury retirement village, commissioning both a nursing home and a domiciliary care service. This position involved managing, coaching and mentoring the registered managers.

I am proud of being able to make a difference to peoples' lives by providing high quality, person-centred care in a supportive learning environment within an open and fair culture.

My door is always open for a coffee (or tea) and a chat, whether that is for residents, relatives or staff members.

Gabriel Buzamurga

Job Title: Deputy Manager

Joined: 2015

I commenced my career at Red Oaks in 2015 progressing from a registered nurse to a senior nurse and now I am very proud to be assisting the senior general manager leading the team.

I am very passionate about providing outstanding care ensuring that residents and their families are receiving person-centred clinical and social care.

I am passionate, dedicated and committed to working alongside my team to make a difference every day in resident's lives.

Karen Poulter

Job Title: Care Manager

Joined: 2003

I qualified as an RN1 and RMN in the 1980s and after a career in psychiatry, I joined the team at Red Oaks as the Care Manager. After 15 years I still love coming to work and have met and worked with many fantastic people. My role is to ensure a high quality of care for our residents. Off-duty I love travelling with my family and reading gives me great pleasure.

Louise Pocock

Job Title: Administrator

Joined: 2005

I have worked at Red Oaks since April 2005, initially on reception before becoming Administrator in March 2006. I gained my NVQ level 3 in Business & Administration in January 2009. I am responsible for supporting residents, relatives and staff with administration, financial and HR matters. The Admin team give a warm welcome to all our visitors and help to create the homely, family atmosphere that spreads throughout Red Oaks.

Leigh Clifford

Job Title: Head Chef

Joined: 2019

I am aware mealtimes are a hugely important event in the day for our residents, so I endeavor to prepare, cook and present food from seasonal menu that residents enjoy. I lead a team of kitchen staff comprising of, a 2nd Chef, Kitchen assistants and hostesses whom I support in their roles and encourage to professionally develop. I work closely with the General Manager, Deputy and Registered Nurses to ensure we provide meals suitable for residents differing requirements, for example, Diabetic, Pureed, Soft, Gluten free and Lactose free diets.
Red Oaks, holds events for residents, relatives and local community throughout the year which always involves catering. This is jointly organised with the General Manager, Activity Coordinator and myself and relies on effective team work by all the kitchen team to make a success of the event. I communicate daily with the General Manager and visit residents in their own rooms regularly or chat with them in the dining room, to ensure we are meeting their individualised needs and they are satisfied.
I am always happy to prepare catering for special occasions for residents and their families and we have previously catered for a wedding, birthday parties and funeral teas. Visitors to the home will find they have access to tea, coffee and my home baking and many make use of this facility.
I enjoy working at Red Oaks, as there is excellent communication between all departments and I there is a great team spirit where everyone helps when required

Sue McHoy

Job Title: Activities Coordinator

Joined: 2022

My role as activity coordinator at Red Oaks is ensuring that all residents have a full and varied activity program. Using our getting to know me books and knowing our residents backgrounds develop our activity program. Having lived in Henfield for the past 10 years I enjoy assisting residents maintaining and forming new the community connections.
I am passionate about my role, the part is having fun and making people smile.

Clare Mowatt

Job Title: Hospitality Manager

Joined: 1994

Clare's role as Hospitality Manager means that she is responsible for the restaurant and also for the hostess services to the Assisted Living Apartments. She maintains overall responsibility for hygiene procedures and ensures that staff follow these at all times. Clare is also responsible for the housekeeping and laundry function at the home.

Steve Martin

Job Title: Head of Maintenance

Joined: 2015

I enjoy working at Red Oaks, I ensure that the home is well maintained and work with external contractors to ensure all equipment and the home itself is safe and fit for purpose. I enjoy chatting to the residents as I go around the home and it’s a lovely part of my job to build relationships not only my colleagues but with the residents in their home.

Martin Knight

Job Title: Marketing Administrator

Joined: 2008

I have been working at Red Oaks for more than 9 years during which time I have worked in most departments. I get to meet with the families of potential residents who are seeking to find the right level of care for their relatives. I love showing our fantastic home to everyone who visits and I feel privileged to be able to offer help to families, in what is often, a very difficult and emotional decision.

Virginia Ramos

Job Title: Senior Nurse

Joined: 2004

I have worked at Red Oaks for 16 years and I consider it as my second home. I love being a Nurse. My responsibility is to ensure the high quality care of our residents, maintaining their general wellbeing and to make them happy. At Red Oaks we work as a team.

Sharon Haigh

Job Title: Care Practitioner

Joined: 1990

I started work at Red Oaks 30 years ago. At the time I thought that I would stay for 6 months. I have had various roles over that time all care related and I have received a lot of training. I am a Care Practitioner and Head of the Unit on the Lavender floor which is one of our dementia floors.

I have had the privilege of meeting and caring for some truly amazing people. I love my job at Red Oaks with no two days ever being the same.

In 2017 I was nominated for the Barchester Care Awards and was very surprised and humbled to win the Lifetime Achievement in care award.

Barchester Red Oaks Care Home

Care Provided by Barchester Red Oaks Care Home

Good to Know

Funding & Fees Guide for Barchester Red Oaks Care Home

Facilities

Barchester Red Oaks Care Home Reviews (111)

Overview of Review Score

Detailed Breakdown of Review Score

Performance

Care Quality Commission (CQC) Rating

Overall
Outstanding

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Awards / Recognitions (63)