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Homebeech has a Review Score of 1.6 (1.583) out of 10, based on 1 reviews in the last 2 years. Over all time Homebeech has 1 review.
Review from J Y (Daughter of Resident) published on 18 April 2024
Submitted via Website •
Report
Overall Experience
1.0 out of 5
Reply from Saffronland Senior Management, Team at Homebeech
Thank you for taking the time to share your concerns about your mother's experience at our care home. We regret that your experience did not meet the standards that we strive to uphold. Please accept our apologies for the distress this has caused both you and your mother. We are committed to providing a clean, respectful, and engaging environment for all our residents. The Senior Team were unaware of the issues regarding the personal items and laundry, and had we known we would certainly have taken immediate steps to address these. We appreciate you bringing this to our attention, as it helps us to improve our processes. We are genuinely sorry to hear that you felt the care provided was not sufficient. Our staff are trained to treat each resident with the utmost respect and dignity, and we are taking your comments seriously as we look to improve our training and daily practices. We wish your mother health and happiness. Thank you again for your feedback.
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The Review Score of 1.6 (1.583) out of 10 for Homebeech is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 1.6 out of 5 from 1 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 0.0 out of 5 from 0 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 1.583 for Homebeech is calculated as follows: ( (1 Goods x 4) + (1 Satisfactorys x 3) + (2 Poors x 2) + (8 Very Poors x 1) ) ÷ 12 Ratings = 1.583
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 0 Points relating to the number of positive Reviews for Homebeech is based on 0 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) =
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2. 0 Positive Reviews ÷ 13.2 = 0
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 16 Jul 2022
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
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