Apsley House Care Home

86 Barrack Lane, Aldwick, Bognor Regis PO21 4DG
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9.7 52 Reviews
  • Apsley House Care Home, Bognor Regis
Apsley House Care Home is a long-established nursing home with an excellent local reputation.

The home has a professional team of nurses and carers that ensure high-quality care at all times.

The Home's facilities include a hairdressing and beauty treatments available on request, free bar drinks, WiFi, a range of activities including outings/day trips as well as a variety of entertainers and freshly prepared, locally sourced food.

Situated in the Aldwick private estate area of Bognor Regis the home enjoys having large well kept gardens with fountains and ornamental pools.

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Care Provided by Apsley House Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 35 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Asperger Syndrome
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Denise J Viviers (Home Manager)
  • Admission Criteria
    • Ages from 30 to 110
  • Room Information
    • Single Rooms (29)
    • Couples/Companion Rooms (3)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2021
    • Number of floors: 2

Funding & Fees Guide for Apsley House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Nursing Care £1,350 – £1,450
    • Self-Funded Nursing Dementia Care £1,350 – £1,450
    • RESPITE Self-Funded Residential Care £1,450 – £1,550
    • RESPITE Self-Funded Residential Dementia Care £1,450 – £1,550
    • RESPITE Self-Funded Nursing Care £1,450 – £1,550
    • RESPITE Self-Funded Nursing Dementia Care £1,450 – £1,550
  • (these prices are only a guideline, please contact Apsley House Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome at most hours, however some times are busier than others. If in doubt please ring the Home beforehand.


  • Parking

  • Parking on site.


Apsley House Care Home Reviews (52)

Total of 52, showing 21-40
9.7

Apsley House Care Home has a Review Score of 9.7 (9.660) out of 10, based on 25 reviews in the last 2 years. Over all time Apsley House Care Home has 52 reviews.

Overall Experience

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  • 12
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  • 1

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Review from P A (Sister of Resident) published on 7 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very kind staff looked after my sister beautifully. Thank you all.

Reply from Denise Viviers, Home manager at Apsley House Care Home

It was a pleasure to care for your sister. Kind regards and Thank you.


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Review from E S (Resident) published on 6 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

First impression is very positive. No reservations about the team, very welcome.

Reply from Denise Viviers, Home manager at Apsley House Care Home

You are very welcome! We hope you spend many a happy day with us.


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Review from T W (Son of Resident) published on 13 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent treatment and care for my mother during her stay at Apsley House Care Home.

Reply from Denise Viviers, Home manager at Apsley House Care Home

It was our pleasure to care for your mother. Thank you for allowing us to.


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Review from A B (Son of Resident) published on 10 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was only here for three weeks and spent most of her time in bed, I am unable to mark the food and activities as she wasn't eating or drinking. That being said the whole staff were helpful, warm and friendly and treated Mum the way she deserved. Thank you to all the staff.

Reply from Denise Viviers, Home manager at Apsley House Care Home

Thank you. It was our pleasure to care for your mother.


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Review from Sarah D (Wife of Resident) published on 21 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

What a pleasant and helpful lot, everyone was very nice, from the start to the end, just like a big family. Thank you so much for everything.

Reply from Denise Viviers, Home manager at Apsley House Care Home

It was a pleasure for us to care for your relative.


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Review from Ashley D (Son of Resident) published on 2 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very informative and kept us informed with great respect. Looked after my father with real care and dignity. I cannot fault this beautiful home and lovely staff. Thank you.

Reply from Denise Viviers, Home manager at Apsley House Care Home

Thank you for your kind review. It was a pleasure to care for your Father.


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Review from Nicola F (Stepdaughter of Resident) published on 27 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the very first step into Aspley House, we, as a family, felt our father (step-day, husband and grandad) had arrived at the best place we could have wished for from day one until the day he passed. The most perfect place to have en-of-life from an awful Pancreatic Cancer but all made easier by all
the amazing staff and team at Apsley House. We are so grateful as a family.

Reply from Denise Viviers, Home manager at Apsley House Care Home

It was our pleasure to care for your father. Thank you.


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Review from Emma P (Stepdaughter of Resident) published on 27 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

First-class care of my brave stepfather. Made comfortable, looked after well and made to feel welcome.

Reply from Denise Viviers, Home manager at Apsley House Care Home

Thank you for allowing us to care for your family.


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Review from F G (Daughter of Resident) published on 27 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From my first visit to Dad at Apsley House, all the staff have gone above and beyond to make us feel welcome and treat the home as our home. From the time end-of-life care started, they have made sure we have been informed of all decisions. He was treated with the utmost dignity at all times, and although
his final hours were the hardest, they were also made the easiest by the love and care shown by all the staff.

Reply from Denise Viviers, Home manager at Apsley House Care Home

It was our pleasure to care for your father. Thank you.


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Review from Max D (Daughter of Resident) published on 27 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been treated by every member of the Apsley team with great respect and enormous dignity throughout his stay. Our family always felt welcome, and they really helped us when it came to the end. Our thanks go to everyone at Apsley House.

Reply from Denise Viviers, Home manager at Apsley House Care Home

Thank you for your kind review. We are very proud of the care we offer.


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Review from Wally H (Son of Resident) published on 9 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone was extremely attentive and caring not only to Mum but to all her visitors, especially in the final hours. This made everything easier to bear.

Reply from Denise Viviers, Home manager at Apsley House Care Home

It was our pleasure to care for your mother. Many thanks for your feedback.


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Review from R N (Relative of Resident) published on 31 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Our family member was well cared for, staff were attentive, friendly and supportive; also readily available and willing to deal with any questions, queries or requests. We always felt that our family member was safe and secure throughout her 4-and-a-half-month stay at Apsley House.

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Review from Lisa D (Stepdaughter of Resident) published on 10 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can only thank all the staff so much for looking after my stepmother so well. The kindness and support was second to none. I am so grateful to you all.

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Review from Alan N (Husband of Resident) published on 23 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A most excellent home. Staff were always friendly to residents and visitors. The personal care was regular and carried out to a high standard. I had full confidence that my wife was in the best hands. The building was clean and tidy, and the food was to a good standard.

Reply from Denise Viviers, Home manager at Apsley House Care Home

It was our pleasure to care for your relative. Thank you


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Review from L F (Son of Resident) published on 23 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very helpful staff and a pleasant home for my father.

Reply from Denise Viviers, Home manager at Apsley House Care Home

It is out pleasure to care for your Father, he has settled in well.


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Review from Pauline J (Sister of Resident) published on 15 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My brother went to live at Apsley House in July. Straight away we were made to feel welcome. He was well cared for and he loved the outside area by the fountain. My brother passed away on 1st October 2022. They made his last few days peaceful. I was with him over those days and I was also well looked
after.

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Review from Josie J (Daughter of Resident) published on 20 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Apsley House is a very caring and safe place for Mum to be. She is always clean and tidy when we visit and her room is spotless. Very friendly staff.

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Review from J S (Daughter of Resident) published on 20 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care given to my mother is without fault. She seems as comfortable as is possible and always clean and tidy, which must be difficult as she is immobile and doubly incontinent. Very happy we decided to move Mum into Apsley House - 2 and a half years ago.

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Review from N H (Son of Resident) published on 12 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been impressed with everything about Apsley House. Despite my Dad (resident) being difficult, the staff have all been excellent, very attentive, and patient! The overall facility is lovely, in a great location and well run, yet with a welcome informality and friendly atmosphere.

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Review from Christine H (Resident) published on 15 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find the care makes me feel like being at home. I enjoy the activities. The permanent staff are very good but not the agency staff.

Reply from Denise Viviers, Home manager at Apsley House Care Home

We are so pleased you feel 'At Home' here at Apsley House. This is the feeling we would like all to feel.


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Current Review Score: 9.7 (9.660)

Overview of Review Score

The Review Score of 9.7 (9.660) out of 10 for Apsley House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 25 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.660 for Apsley House Care Home is calculated as follows: ( (225 Excellents x 5) + (52 Goods x 4) + (10 Satisfactorys x 3) + (7 Very Poors x 1) ) ÷ 294 Ratings = 4.66

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Apsley House Care Home is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 35 registered maximum number of service users is 7, which has been reached with 24 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 28 Apr 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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