Apsley House Care Home

86 Barrack Lane, Aldwick, Bognor Regis PO21 4DG
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9.6 56 Reviews
  • Apsley House Care Home, Bognor Regis
Apsley House Care Home is a long-established nursing home with an excellent local reputation.

The home has a professional team of nurses and carers that ensure high-quality care at all times.

The Home's facilities include a hairdressing and beauty treatments available on request, free bar drinks, WiFi, a range of activities including outings/day trips as well as a variety of entertainers and freshly prepared, locally sourced food.

Situated in the Aldwick private estate area of Bognor Regis the home enjoys having large well kept gardens with fountains and ornamental pools.

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Care Provided by Apsley House Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 35 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Asperger Syndrome
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Denise J Viviers (Home Manager)
  • Admission Criteria
    • Ages from 30 to 110
  • Room Information
    • Single Rooms (29)
    • Couples/Companion Rooms (3)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2021
    • Number of floors: 2

Funding & Fees Guide for Apsley House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Nursing Care £1,350 – £1,450
    • Self-Funded Nursing Dementia Care £1,350 – £1,450
    • RESPITE Self-Funded Residential Care £1,450 – £1,550
    • RESPITE Self-Funded Residential Dementia Care £1,450 – £1,550
    • RESPITE Self-Funded Nursing Care £1,450 – £1,550
    • RESPITE Self-Funded Nursing Dementia Care £1,450 – £1,550
  • (these prices are only a guideline, please contact Apsley House Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome at most hours, however some times are busier than others. If in doubt please ring the Home beforehand.


  • Parking

  • Parking on site.


Apsley House Care Home Reviews (56)

Total of 56, showing 41-56
9.6

Apsley House Care Home has a Review Score of 9.6 (9.621) out of 10, based on 28 reviews in the last 2 years. Over all time Apsley House Care Home has 56 reviews.

Overall Experience

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  • 13
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  • 1

Date Published

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28

Review from Josie J (Daughter of Resident) published on 20 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Apsley House is a very caring and safe place for Mum to be. She is always clean and tidy when we visit and her room is spotless. Very friendly staff.

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Review from J S (Daughter of Resident) published on 20 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care given to my mother is without fault. She seems as comfortable as is possible and always clean and tidy, which must be difficult as she is immobile and doubly incontinent. Very happy we decided to move Mum into Apsley House - 2 and a half years ago.

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Review from N H (Son of Resident) published on 12 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been impressed with everything about Apsley House. Despite my Dad (resident) being difficult, the staff have all been excellent, very attentive, and patient! The overall facility is lovely, in a great location and well run, yet with a welcome informality and friendly atmosphere.

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Review from Christine H (Resident) published on 15 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find the care makes me feel like being at home. I enjoy the activities. The permanent staff are very good but not the agency staff.

Reply from Denise Viviers, Home manager at Apsley House Care Home

We are so pleased you feel 'At Home' here at Apsley House. This is the feeling we would like all to feel.


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Review from Lucy B (Wife of Resident) published on 5 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care provided in this nursing home is second to none. It has a very homely feel about it, with its resident cat and home-cooked food. The staff treat my husband with courtesy and respect and the nursing care is excellent. The activities provided for the residents is interesting and varied. The management
of this home is highly effective - I cannot recommend it enough.

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Review from G C (Daughter of Resident) published on 5 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was cared for with dignity and humility, and all of the staff were caring and supportive of us as a family when my mother passed. The care home is in a beautiful setting and I know my mother is now at peace.

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Review from Pauline T (Daughter of Resident) published on 30 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

You are an amazing and incredible team! We are eternally grateful for all the love, care and kindness you showed our Mum at her end of life. Mum was very happy at your residence and just what she needed for a short time of relaxation and contentment. Living with glaucoma definitely put a huge strain
on her very capable self. Many thanks again......Superb!

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Review from Paul B (Son of Resident) published on 21 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I just wanted to say when I video chatted with my mum on Thursday, I was very impressed with how well she looked physically and her mental capacity appears to have improved in the time she has been in Apsley House. She really did look better than I have seen her in a very long time and considering her
underlying health condition, coming from hospital.
This is only down to all the Apsley House team care and attention in helping her to settle in and her improved wellbeing.
So a very big THANK YOU to you all from my family and me.

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Review from Jane H (Daughter of Resident) published on 26 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to thank the management and staff for caring from my Mother from February 2020 to July 2020 when she passed away, being very well cared for. Everyone was so helpful and kind and sometimes Mum would leave her phone on by a mistake after we said goodbye and I could hear the staff caring (and
having a laugh) with Mum and they wouldn't have known. Mum said the food was fantastic too. Thank you for looking after our lovely Mum (I live in Australia and it was very reassuring that I could be in touch 24 hours a day). The manager in charge is just amazing.

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Review from Charles G (Son of Resident) published on 20 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to thank the manager and all the wonderful staff for the way they cared for my Mother during her stay. They all were always so kind helpful and understanding.
Nothing was too much trouble. Thanks again it was so much appreciated by our family.

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Review from Angela M (Friend of Resident) published on 20 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend's nan has been a resident at the home for over three years. The care that the staff provide is second to none, they are always there to help and provide support whenever we need it. The chef is award winning for her home-cooked foods and sublime daily menu's. Nothing is too much for her. The
home is very clean and very homely, its just like a home from home. The daily activities and outings are superb and lots of fun. Keep up the good work. Management are always making improvements to the enviorment making it modern with a very homely atmophere.

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Review from Sue S (Niece of Resident) published on 25 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

During her short stay at Royal Bay following a stroke, my Aunt was well cared for by kind, caring and friendly staff.

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Review from Tracy B (Daughter of Resident) published on 20 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at The Royal Bay are wonderful. Very helpful and cannot do enough for my dad. They go out of their way to help in every way possible.

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Review from Kevin G (Son of Resident) published on 15 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother arrived at Royal Bay Nursing Home following a stroke that left her unable to more herself around. The care, support and professionalism of the nurses and carers was excellent. They did everything possible to make Mum as comfortable as possible during the last few months of her life.

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Review from Ann Marie B (Wife of Resident) published on 16 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The management and carers make the atmosphere feel happy and homely, always welcoming, always willing to listen and chat, my husband is difficult to care for, but nothing is too much trouble for them.

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Review from Dave H (Son of Resident) published on 20 January 2016
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My late mum was admitted to the home on 31.12.15, suffering from terminal cancer. She passed away peacefully on 06.01.16.


The home was chosen, by us as a family, having met and been impressed with the manager's vast experience and warmth in this area, which came at a difficult time for our family.

The home was also strongly recommended by other health care professionals, which was very encouraging. During mum's stay, she was attended to and made to feel as comfortable as possible, for the remaining time left of her life, by the staff, whose kindness was also extended to us as a family and meant that when the end inevitable came, though it was a huge and devastating loss for us, the RB staff made it as easy as possible.


Highly recommended


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Current Review Score: 9.6 (9.621)

Overview of Review Score

The Review Score of 9.6 (9.621) out of 10 for Apsley House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 28 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.621 for Apsley House Care Home is calculated as follows: ( (241 Excellents x 5) + (67 Goods x 4) + (15 Satisfactorys x 3) + (7 Very Poors x 1) ) ÷ 330 Ratings = 4.621

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Apsley House Care Home is based on 27 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 35 registered maximum number of service users is 7, which has been reached with 27 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 28 Apr 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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